VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Augusta include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Augusta, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Augusta.
Will I face unexpected charges at the Thrifty counter in Augusta when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Augusta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Augusta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Augusta Regional Airport?
The Thrifty counter serving Augusta is located at Augusta Regional Airport (AGS), at 1501 Aviation Way, Augusta, GA 30906. After landing, proceed through baggage claim and head to the rental car counter inside the terminal. Thrifty also provides shuttle service from the airport to support access to the pickup area.
Counter hours at the Augusta location are 7:00 AM to 11:59 PM Sunday through Friday, and 7:00 AM to 10:00 PM on Saturday. If your flight arrives close to closing time, have your booking confirmation, driver's license, and credit card ready to speed up the process at the Thrifty desk.
What are the Thrifty counter hours at Augusta Airport?
The Thrifty counter at Augusta Regional Airport (AGS) operates on the following schedule:
- Sunday through Friday: 7:00 AM to 11:59 PM
- Saturday: 7:00 AM to 10:00 PM
If you are arriving in Augusta on a late-night flight, verify that your arrival falls within these hours before booking. Thrifty does not confirm after-hours key-drop availability at this location, so planning your arrival during counter hours is strongly recommended. Holiday hours may differ, so check your booking confirmation for any updates closer to your travel date.
What documents do I need to pick up a Thrifty rental car in Augusta?
To collect your Thrifty rental in Augusta, you must bring the following physical documents:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. The IDP is a translation only and cannot be used without the original license. Obtain it in your home country before traveling to Augusta, as it cannot be issued locally. All documents must be physical; digital copies are not accepted at the Thrifty counter.
How do tolls work for a Thrifty rental car in Augusta, Maine?
If you are driving a Thrifty rental car in or around Augusta, Maine, the primary toll system you will encounter is E-ZPass, which operates on the Maine Turnpike (I-95). E-ZPass is an electronic transponder system accepted across 19 states in the Northeast, Mid-Atlantic, and Midwest. Cash toll booths have largely been eliminated in Maine, so cashless payment is the norm.
Your Thrifty rental vehicle in Augusta comes equipped with an electronic toll device. At the counter, you can choose between:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day, depending on the partner program)
- A pay-per-use option, where actual toll charges plus administrative processing fees are billed to your card after the rental
If you drive through a cashless toll lane without enrolling in a program, Thrifty will receive a notice and charge your card for the toll plus any processing fees, which may appear on your statement several weeks after the rental ends. Review the toll program terms carefully before signing the rental agreement in Augusta.
Is there a young driver surcharge for Thrifty rentals in Augusta?
Yes, Thrifty charges a young driver surcharge for renters under 25 years old in Augusta. Drivers aged 20 to 24 are charged approximately US$25 per day at the Augusta Bush Field Airport location. This fee is paid at the counter and is separate from your prepaid booking total.
Additional points to keep in mind for younger drivers renting with Thrifty in Augusta:
- The minimum rental age is generally 20 at this location
- Certain vehicle classes such as premium, luxury, full-size SUVs, minivans, and convertibles are typically restricted to drivers aged 25 and older
- A major credit card in the main driver's name is still required for the security deposit hold
Drivers aged 25 and over are not subject to any underage surcharge when renting with Thrifty in Augusta.
How much is the security deposit for a Thrifty rental in Augusta?
When picking up a Thrifty rental car in Augusta, the counter will place a temporary authorization hold on your credit card. For standard vehicles in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount can vary based on the vehicle class, rental duration, and location-specific policies at the Augusta counter.
Important things to know about the deposit hold:
- It is a temporary authorization, not a charge, but it reduces your available credit until released
- Only a major credit card with the driver's name printed on the card is accepted; debit and prepaid cards are not accepted for the hold
- After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release
- Bring a backup credit card in case your primary card is declined at the Augusta Thrifty counter
The exact hold amount is set by Thrifty at the Augusta desk and cannot be confirmed in advance.
Can I get tolls cashback on my Thrifty rental in Augusta?
Yes, all bookings made through Hola Car Rentals, including Thrifty rentals in Augusta, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental period.
This is especially useful in Augusta, Maine, where the Maine Turnpike (I-95) uses the cashless E-ZPass system and toll charges can add up over a multi-day rental. To claim your cashback after returning your Thrifty vehicle in Augusta:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement from Thrifty, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted, so file your claim promptly after your Augusta rental ends.
How does the car return process work at Augusta Airport with Thrifty?
When returning your Thrifty rental car at Augusta Regional Airport (AGS), follow the rental car return signs as you approach the airport on Aviation Way. The drop-off area is located near the main terminal building.
To ensure a smooth return with Thrifty in Augusta:
- Refuel within approximately 10 miles of the Augusta airport before returning, and keep your fuel receipt as proof of a full tank
- Take a photo of the dashboard showing the fuel gauge and odometer at the time of return
- Return the vehicle during counter hours (7:00 AM to 11:59 PM Sunday through Friday, 7:00 AM to 10:00 PM Saturday) to have an agent process the return in person
- If returning after hours, follow any key-drop instructions provided in your Thrifty rental agreement and keep all documentation
Note that Thrifty applies a Full-to-Full fuel policy, meaning you received the car with a full tank and must return it full. Returning below the recorded level may result in a refueling charge plus a service fee billed to your card.
Are there road construction detours I should know about when driving a Thrifty rental in Augusta?
Yes, Augusta has significant ongoing road construction that can affect drivers unfamiliar with the area, particularly those picking up a Thrifty rental at Augusta Regional Airport and heading into the city.
Key disruptions to be aware of include:
- Mount Vernon Avenue, a major city thoroughfare, has been converted to one-way northbound traffic during utility and road overhaul work, requiring detours via Townsend Road and Northern Avenue
- I-95 bridge replacement projects near Augusta have introduced temporary 3-lane configurations, shifted on-ramps with sharper curves, and banned left turns at certain intersections, with new detour routes through I-95 interchanges
- Ongoing Maine DOT work through 2028 affects Route 201, Route 202, Route 3, and I-95 northbound, creating persistent lane closures and changing traffic patterns
When driving your Thrifty rental in Augusta, use a GPS or navigation app set to real-time traffic to adapt to these changing conditions. First-time visitors should allow extra travel time, especially when navigating I-95 interchanges near the airport, where shifted on-ramps and sweeping curves can be disorienting.
Can I add an additional driver to my Thrifty rental in Augusta?
Yes, you can add an additional driver to your Thrifty rental in Augusta, but the additional driver must be present at the counter at the time of pickup with a valid driver's license.
For Thrifty in Augusta, the additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period. This fee is paid at the Augusta counter and is not part of your prepaid booking total.
Requirements for adding an additional driver with Thrifty in Augusta:
- The additional driver must appear in person at the Augusta counter and sign the rental agreement
- They must present a valid driver's license, and an IDP if their license uses a non-Latin alphabet
- They must meet the minimum age requirements; drivers under 25 may be subject to a young driver surcharge
- If your Hola Car Rentals confirmation explicitly states that one additional driver is included at no charge, confirm this with the Thrifty agent in Augusta before signing
Do I need a credit card to pick up a Thrifty rental in Augusta?
Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to pick up your Thrifty rental in Augusta. The card is used to place a temporary security deposit hold at the counter.
Key rules for the credit card at the Augusta Thrifty counter:
- The card must be a major credit card (Visa and Mastercard are confirmed as accepted); debit cards and prepaid cards are not accepted for the deposit hold
- The card must be physical; digital wallets, virtual cards, and single-use card numbers are not accepted
- The name on the card must match the main driver's name on the rental agreement
- You must have sufficient available credit to cover the hold, which is typically US$300 to US$400 for standard vehicles in Augusta
Even if you have fully prepaid your Thrifty booking in Augusta, you are still required to present a physical credit card at the counter for the security hold. Bringing a backup credit card is recommended in case your primary card is declined.
What insurance coverage is included with a Thrifty rental in Augusta?
The insurance coverage included with your Thrifty rental in Augusta depends on the rate plan selected when booking. It is important to review your booking confirmation carefully before arriving at the Augusta counter.
Common coverage types to understand:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty rental vehicle from a collision or covered event; a deductible may apply unless your confirmation states zero
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Augusta; some U.S. states require a minimum level, but not all do, so adding supplemental liability is strongly recommended
- CDW/LDW does not cover third-party liability, your personal injuries, or your belongings
At the Thrifty counter in Augusta, you may be offered optional add-ons such as personal accident insurance or roadside service. Decline any add-on that duplicates coverage already shown on your confirmation. If you are charged for something not listed on your booking, keep all paperwork and contact support after the rental ends.
Is travel assistance included with my Thrifty booking in Augusta?
Yes, most bookings made through Hola Car Rentals, including Thrifty rentals in Augusta, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly relevant in Augusta, where ongoing I-95 construction and rural highway detours can create unexpected situations for drivers unfamiliar with the area.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage on their Thrifty Augusta rental. Always review your specific booking confirmation for the exact terms and limits that apply.
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