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Frequently Asked Questions
What does my SUV rental in Los Angeles through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Los Angeles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Los Angeles.
Will I face unexpected charges when I rent an SUV in Los Angeles through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the SUV pickup process work at LAX in Los Angeles?
Yes, picking up your SUV at Los Angeles International Airport (LAX) is straightforward once you know the process. All rental brands operate from a single off-site facility called the Consolidated Rent-A-Car center (ConRAC), not from inside the terminals.
- After baggage claim, exit to the Lower/Arrivals level of your terminal
- Walk to the center median and look for the purple "Rental Car Shuttles" signs
- Board the free courtesy shuttle displaying your rental brand's logo, which runs frequently day and night including late-night hours
- The shuttle ride to ConRAC typically takes 10 to 20 minutes depending on loop traffic
- Inside ConRAC, go to your brand's counter, complete paperwork, then follow signs to your SUV row
Plan a total of 15 to 25 minutes from the arrivals curb to the counter, not counting baggage claim time. During busy periods such as evening international arrivals or holidays, allow up to 60 to 90 minutes from landing to driving your Los Angeles SUV away.
What documents do I need to pick up my SUV rental in Los Angeles?
To collect your SUV in Los Angeles, you must present a set of physical documents at the counter. Digital copies are not accepted.
- A valid, original driver's license in good standing
- A physical major credit card with the main driver's name printed on the card, for the security deposit hold
- A passport or valid government photo ID (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from abroad)
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory in addition to your original license. For all other non-English licenses, an IDP is strongly recommended when renting an SUV at a Los Angeles counter. The IDP is a translation only and cannot be used without your original license.
Make sure the name on your license, passport, and credit card all match exactly. Mismatches are one of the most common reasons for delays at the Los Angeles SUV counter.
Are there toll roads near Los Angeles that affect my SUV rental?
Yes, toll roads do exist in and around Los Angeles, and they will affect your SUV rental if you use certain routes. Most highways in Southern California are free, but toll exposure increases on specific roads.
- Los Angeles Express Lanes on I-10 and I-110 use dynamic pricing of approximately US$0 to US$10 per day depending on usage
- Orange County toll roads (SR-73, SR-241, SR-261, SR-133) cost approximately US$5 to US$15 per day
- All toll facilities are fully cashless and use the statewide FasTrak electronic system
Your Los Angeles SUV rental vehicle comes with an electronic toll device or plate-based billing system already installed. At the counter you can choose between two options: an unlimited toll package at approximately US$11 to US$25 per rental day, or a pay-per-use arrangement where actual tolls plus administrative processing fees are billed to your card, sometimes weeks after you return the SUV.
If you plan to avoid toll roads entirely, staying on regular free lanes in the Los Angeles area is possible and can reduce your toll cost to zero. If you do use express lanes, note that driving in them without a valid FasTrak enrollment can result in a violation.
Can I get toll cashback on my SUV rental in Los Angeles?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Los Angeles SUV rental.
Southern California uses the FasTrak cashless toll system on express lanes such as I-10 and I-110 in Los Angeles, as well as on Orange County toll roads. Any tolls you pay on these roads during your SUV rental are eligible for the cashback claim.
To claim your refund:
- Email [email protected] within 30 days of returning your SUV
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at pickup, and a toll invoice or statement showing the charges
The refund is capped at 5% of your booking total. For example, if your Los Angeles SUV booking totaled US$600, the maximum cashback is US$30. If your actual tolls were US$18, you receive US$18. Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
What credit card do I need to pick up an SUV in Los Angeles?
Yes, a physical major credit card is required to pick up your SUV in Los Angeles. Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold.
- The card must be in the main driver's name, with the name printed on the physical card
- You must have sufficient available credit to cover the security hold, which is typically US$300 to US$400 for standard vehicles in the United States, and may be higher for larger SUV classes
- The card must be enabled for in-person transactions, especially if your bank applies international travel controls
Even if you prepaid your Los Angeles SUV booking in full, you are still required to present a physical credit card at the counter for the hold. The hold is a temporary authorization, not a charge, and is released after you return the SUV. Your bank controls how quickly the funds become available again, which can take up to 15 business days.
Bring a backup credit card in your own name in case your primary card is declined. Third-party cards, meaning cards belonging to someone other than the main driver, are never accepted.
Are there airport surcharges added to SUV rentals at LAX in Los Angeles?
Yes, renting an SUV at Los Angeles International Airport (LAX) adds several mandatory surcharges on top of your base rate. These are standard airport fees charged by the facility and local government, not by your booking platform.
- Airport Concession Recovery Fee: typically 10 to 12% of the base rental rate
- Customer Facility Charge (CFC): approximately US$4.50 per day for use of the ConRAC facility
- City and county rental taxes: typically 9 to 12% combined
- Total additional cost at LAX: commonly 15 to 20% above the base SUV rate
If you want to reduce these fees, picking up your Los Angeles SUV at an off-airport location such as a branch in West Los Angeles, Culver City, or Inglewood can save US$15 to US$30 per day because concession fees do not apply. The trade-off is additional transit time of roughly 20 to 40 minutes from the airport.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Los Angeles counter. Review the "To pay at destination" section carefully before arriving so there are no surprises when you collect your SUV.
Do I need an International Driving Permit to rent an SUV in Los Angeles?
It depends on your license. A foreign driver's license is generally valid to rent an SUV in Los Angeles, but an International Driving Permit (IDP) may be required or strongly recommended depending on your situation.
- If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory alongside your original license
- If your license is in a Latin alphabet but not in English, an IDP is strongly recommended when renting at a Los Angeles counter
- If your license is in English or issued by an EU/EEA country, an IDP is generally not required
The IDP is a translation booklet only. It is not a standalone license and will not be accepted without your original license. You must obtain your IDP in your home country before traveling, as US-based issuers such as AAA do not issue IDPs to non-US license holders.
When picking up your Los Angeles SUV at LAX, bring both your original license and your IDP together, along with your passport. The rental partner's desk requirements govern, so when in doubt, carry the IDP to avoid being turned away at the counter.
Is there a young driver surcharge for renting an SUV in Los Angeles under 25?
Yes, drivers under 25 years old are subject to a young-renter surcharge when renting an SUV in Los Angeles. The minimum age to rent without additional fees is 25.
Drivers aged 21 to 24 can rent but will pay a daily young-renter surcharge that varies by partner:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
There is also an important restriction for Los Angeles SUV rentals: most full-size SUV and premium SUV categories are restricted to drivers aged 25 and older. Drivers aged 21 to 24 are generally limited to compact SUV or medium SUV classes.
One exception applies to drivers from Latin America and the Caribbean aged 21 to 24 booking through Hola Car Rentals with Avis or Budget. When the waiver is explicitly shown on the booking confirmation, the young-renter fee may be waived for the main driver on eligible vehicle categories. Check your confirmation to verify eligibility before arriving at the Los Angeles counter.
What travel assistance is included with my SUV rental in Los Angeles?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Los Angeles SUV rental, such as a breakdown on the I-405 or a medical situation while driving in the area.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for travel assistance coverage. Check your booking confirmation for the exact terms, limits, and exclusions that apply to your Los Angeles SUV rental, as coverage details vary by booking.
This coverage does not replace CDW/LDW for damage to the SUV itself, nor does it cover third-party liability to others.
How does fuel policy work for an SUV rental in Los Angeles?
Your Los Angeles SUV rental uses a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before driving away
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Los Angeles SUV below the recorded starting level, you may be charged for the fuel shortfall at the rental partner's refueling rate, which is typically higher than pump prices, plus a refueling service fee.
Fuel prices in the Los Angeles area tend to run above the National average, so Budget accordingly. Ask the agent at the LAX counter for the nearest fuel station to the return location, or use a navigation app to find one close to ConRAC before you make your final approach.
For after-hours returns, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence.
Can I add an additional driver to my SUV rental in Los Angeles?
Yes, you can add an additional driver to your Los Angeles SUV rental, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included. If not, fees apply by partner:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Los Angeles pickup counter with their own valid driver's license and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by the SUV's protections such as CDW/LDW.
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Los Angeles. If the additional driver is under 25, a young-renter surcharge may apply or the request may be declined depending on the location.
What insurance coverage do I need for an SUV rental in Los Angeles?
For your Los Angeles SUV rental, there are two main types of coverage to consider: protection for the vehicle itself and protection for third parties.
Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the SUV is damaged or stolen. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the SUV in Los Angeles. Some US states require rental companies to include state-minimum liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary coverage of up to US$300,000 to your Los Angeles SUV rental.
- CDW/LDW covers the rental SUV itself
- LIS/ALI/SLI covers third parties you may injure or whose property you may damage
- Neither covers your own personal injuries (that requires PAI) or your belongings (that requires PEC)
Review your booking confirmation to see which coverages are already included in your Los Angeles SUV rate before accepting or declining anything at the counter.
Can I do a one-way SUV rental in Los Angeles and return it in another city?
Yes, one-way SUV rentals are available in Los Angeles, allowing you to pick up at LAX or another Los Angeles location and return the vehicle in a different city. However, a drop-off fee typically applies and the amount varies by route, rental partner, vehicle class, and season.
- Same-city routes such as LAX to downtown Los Angeles often carry no drop-off fee
- Los Angeles to another California city or a different state usually incurs a one-way fee
- Cross-country or remote routes may carry higher fees or may not be permitted depending on the partner
- Large SUV and premium SUV classes may carry higher repositioning fees than compact SUVs
During the booking process, the drop-off fee for your specific Los Angeles SUV route will appear on the rate details page under the "To pay at destination" section. If no fee is shown, no drop-off charge applies to that route.
Cross-border one-way rentals, for example taking a Los Angeles SUV into Mexico, are generally restricted or require prior written authorization from the rental partner. Always confirm cross-border permissions on your rental agreement before driving across any border.
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