Payless Car Rental
in San Francisco

Hola Car Rentals is the only premium partner of the top car rental brands operating in San Francisco, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in San Francisco.

No. With Hola Car Rentals, all costs and charges for your Payless booking in San Francisco are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in San Francisco charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter near San Francisco is not located inside SFO airport or at a consolidated rental car center. Instead, Payless operates an off-airport corporate facility at 1440 San Mateo Ave, South San Francisco, CA 94080.

Because Payless does not have a counter or shuttle at SFO, you will need to arrange your own transportation from the airport terminals to this address. Common options include a rideshare or taxi, which typically takes 20 to 40 minutes depending on traffic.

There is also no Payless counter in downtown San Francisco. The South San Francisco facility is the only location serving the area, situated approximately 10 to 15 miles south of the city center. Plan your arrival time accordingly, especially if your flight lands outside of counter hours.

The Payless location serving San Francisco operates on limited hours at 1440 San Mateo Ave, South San Francisco, CA 94080.

• Monday to Friday: 8:00 AM to 4:00 PM
• Saturday: 8:00 AM to 1:00 PM
• Sunday: no hours are listed

These hours are significantly more restricted than most airport rental counters, so it is important to plan your San Francisco arrival and pickup time carefully. If your flight lands in the afternoon or evening, or if you arrive on a Sunday, you may not be able to pick up your Payless vehicle on the same day.

No after-hours pickup or key drop details are available for this location. If you anticipate arriving outside these windows, contact Payless directly before your trip to confirm options. Rental companies generally hold bookings for up to 24 hours from the scheduled pickup time, but arriving during open hours is strongly recommended.

No, Payless does not operate a shuttle from San Francisco International Airport (SFO) to its rental counter.

Unlike many major rental brands that are located inside the SFO Rental Car Center and accessible via the free AirTrain Blue Line, the Payless location near San Francisco is an off-airport facility at 1440 San Mateo Ave, South San Francisco. There is no Payless shuttle, no on-airport counter, and no walking connection from any SFO terminal.

To reach the Payless counter from San Francisco airport, you will need to arrange independent transportation such as a rideshare or taxi. Budget approximately 20 to 40 minutes for the trip, plus additional time for counter service and vehicle inspection. Factor this into your overall travel plan, particularly if you have a tight schedule after landing.

Toll roads in the San Francisco Bay Area use the FasTrak electronic system, and nearly all facilities are fully cashless. As a Payless renter in San Francisco, you will encounter tolls primarily on Bay Area bridges and express lanes.

• Bay Bridge (San Francisco to Oakland): approximately US$8.50 per crossing (westbound only, FasTrak rate)
• Golden Gate Bridge: approximately US$9.75 per crossing (southbound only, FasTrak rate); the invoice rate is US$10.75
• Express lanes on highways such as I-580 and I-680 use dynamic pricing and require a FasTrak transponder

Your Payless rental vehicle includes an electronic toll device or plate-based billing system. At pickup, you can choose an unlimited toll package (typically US$11 to US$25 per rental day) or pay per use. If you decline the package, the rental company will charge actual toll amounts plus administrative processing fees to your card, sometimes weeks after the rental ends.

You may also opt out and pay tolls directly through the FasTrak website or app. If you use your own transponder, inform the Payless counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Payless rental in San Francisco and any Bay Area toll roads you use.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in bridge tolls, you receive US$18 back. If you paid US$40, you receive US$25.

To claim your cashback after returning the Payless vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.

To collect your Payless vehicle in San Francisco, you must bring the following physical documents to the counter at 1440 San Mateo Ave, South San Francisco:

• A valid, original driver's license (not a digital copy)
• A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

Debit cards and prepaid cards are not accepted for the security deposit at the Payless counter. All documents must be physical originals; digital versions on a phone or tablet will not be accepted.

When you pick up your Payless vehicle in San Francisco, a temporary authorization hold will be placed on your credit card. This is not a charge but it reduces your available credit until released after the rental ends.

For standard vehicles rented in the United States, typical holds range from approximately US$300 to US$400. The exact amount at the Payless South San Francisco location depends on the vehicle class, rental duration, and the partner's local policy. Premium or specialty vehicles may carry higher holds.

Important things to know before arriving at the Payless counter:

• Only a physical major credit card in the main driver's name is accepted for the deposit; debit and prepaid cards are not allowed
• Make sure your card has sufficient available credit to cover the hold plus any expected charges
• Notify your bank of your travel plans to prevent the authorization from being flagged as suspicious
• After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect this

Bring a backup credit card in your name in case your primary card is declined at the San Francisco counter.

The minimum age to rent from Payless in San Francisco without a surcharge is 25. Drivers aged 21 to 24 may still rent but will be subject to a young-renter surcharge.

For Payless in the United States, the additional driver fee structure and age rules are as follows:

• Drivers under 25 pay a daily young-renter surcharge at the counter
• Certain vehicle classes such as full-size SUVs, premium, luxury, and convertibles are typically restricted to renters aged 25 and older
• For Payless, additional drivers must generally be at least 25 years old at the time of pickup

If you are from Latin America or the Caribbean and aged 21 to 24, some Hola Car Rentals rates fulfilled by Avis and Budget (sister brands in the same group as Payless) may waive the underage fee. Check your booking confirmation to see if this exception applies to your specific reservation and vehicle category.

Regardless of age, all renters at the San Francisco Payless location must present a valid driver's license and a physical major credit card in the main driver's name for the security deposit.

Yes, Payless charges a fee for additional drivers in San Francisco unless your booking confirmation explicitly states that an additional driver is included at no charge.

The standard Payless additional driver fee in the United States is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period. This fee is paid at the counter when you pick up the vehicle at the South San Francisco location.

Key rules to keep in mind:

• The additional driver must be present at the Payless counter at pickup with a valid driver's license
• For Payless, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the rental agreement
• Only drivers listed on the agreement are covered by the rental protections

Check your Hola Car Rentals confirmation before arriving at the San Francisco Payless counter. If it shows additional driver as included, present that confirmation to the agent and ask them to verify it before signing the contract.

Payless rentals in San Francisco follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel fees:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location at 1440 San Mateo Ave, South San Francisco, before dropping off the vehicle
• Keep your fuel receipt showing the date, time, and station address

If you return the Payless vehicle with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Some Payless counter locations may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so this option is usually only worthwhile if you expect to return the car nearly empty.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Payless rental in San Francisco.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage is particularly useful if you experience a medical emergency or need legal support following a road incident during your San Francisco trip. To reach assistance 24 hours a day, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001, and provide your Hola Car Rentals confirmation number.

Important limitation: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage. Check your booking confirmation for the exact terms and coverage limits that apply to your Payless reservation.

When picking up your Payless vehicle in San Francisco, you will have the option to add or confirm insurance coverages at the counter. Understanding what each covers helps you avoid paying for duplicates or leaving gaps in protection.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless rental vehicle itself, subject to any deductible shown on your confirmation
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in San Francisco; some U.S. states require a minimum level, but not all do
• Personal Accident Insurance (PAI): covers injuries to you and your passengers
• Personal Effects Coverage (PEC): covers personal belongings inside the vehicle

CDW and LDW do not cover third-party liability, so pairing both coverages is recommended if you want comprehensive protection. Common exclusions include damage from prohibited use, off-road driving, or driving by someone not listed on the Payless rental agreement.

Check your Hola Car Rentals confirmation to see which coverages are already included in your San Francisco rate before accepting additional products at the Payless counter.

Yes, one-way rentals are possible with Payless, but a drop-off fee may apply when you return the vehicle to a different location from where you picked it up in San Francisco.

How drop-off fees work:

• The fee is route-specific and varies by destination, vehicle class, and season
• It is listed under the section labeled as charges due at destination during the Hola Car Rentals booking process
• The fee cannot be prepaid and is settled at the Payless counter
• Cross-border one-way rentals (for example, returning to Canada) may be restricted or carry higher fees depending on Payless partner rules

If your booking confirmation shows a drop-off fee, verify that the amount matches what the Payless agent presents at the South San Francisco counter before signing the agreement. If a fee appears that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support after the rental is complete.

Changing your return location after booking may reprice the entire rental and recalculate or add a drop-off fee, so confirm any changes before pickup.