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Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Sacramento include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Sacramento, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Sacramento.
Will I face unexpected charges at the Payless counter in Sacramento when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Payless booking in Sacramento are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Sacramento charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Sacramento International Airport?
The Payless counter at Sacramento International Airport (SMF) is located at 6420 McNair Circle, Sacramento, CA 95837, inside the consolidated Rental Car Facility.
After collecting your bags, follow these steps to reach the Payless booth:
- Exit baggage claim and proceed to the rental car facility bus stop
- Board the bus, which takes you directly to the Rental Car Facility
- After exiting the bus, turn right (north) along the building
- At the end of the building, turn left (west)
- The Payless booth is approximately 50 yards ahead
The Sacramento Payless location is a corporate-operated counter. Counter hours are 7:00 AM to 11:00 PM daily, Sunday through Saturday. If your flight arrives after 11:00 PM, plan accordingly as no after-hours pickup information is currently confirmed for this location.
What are the Payless counter hours at Sacramento airport?
The Payless counter at Sacramento International Airport (SMF) operates from 7:00 AM to 11:00 PM daily, seven days a week.
If you are arriving in Sacramento on a late-night flight that lands after 11:00 PM, your booking will not be forfeited immediately. Rental companies typically hold a reservation for up to 24 hours from the original pickup time. However, you must arrive during service hours to complete the pickup process at the Payless counter.
A few things to keep in mind:
- If a flight delay pushes your arrival past 11:00 PM, plan to pick up the vehicle the following morning when the Payless counter reopens at 7:00 AM
- If your delay exceeds 24 hours from your original pickup time, contact support as soon as possible
- Always confirm hours on your booking confirmation, as holiday schedules may differ
What documents do I need to pick up a Payless rental car in Sacramento?
To pick up your Payless rental car at Sacramento International Airport, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Sacramento. Debit and prepaid cards are not accepted for the security deposit hold.
How do toll roads work for a Payless rental in Sacramento?
California uses the FasTrak electronic toll system on all toll roads, bridges, and express lanes. There are no cash toll booths on most facilities, so your Payless rental in Sacramento will come equipped with an electronic toll device or plate-based billing system.
At the Payless counter in Sacramento, you will typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during your rental
- Pay per use: you decline the package and the rental company charges you the actual toll amounts plus administrative processing fees after the rental ends
If you drive through a cashless toll facility without enrolling in a program, the toll authority invoices the rental company by license plate, and Payless then bills you the toll plus processing fees, which can be 30 to 50 percent higher than standard FasTrak rates.
Common toll costs in Northern California include Bay Area bridge crossings at approximately US$7 to US$15 each. Most highways around Sacramento itself do not have tolls, but driving toward San Francisco or the Bay Area will expose you to bridge tolls.
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Sacramento rental.
What airport fees and taxes apply to a Payless rental at Sacramento SMF?
When picking up a Payless rental car at Sacramento International Airport (SMF), the base rate you see online is typically not the final amount. Several mandatory fees and taxes are added at the airport level and by the state of California.
Common charges that apply to airport rentals in Sacramento include:
- Airport concession recovery fee: approximately 10 to 12 percent of the base rate
- Customer facility charge: approximately US$4.50 to US$5.50 per rental day
- Sacramento city rental tax: approximately 10 percent
- California state sales tax: approximately 7.75 to 10.25 percent depending on the zip code
In total, airport surcharges and taxes at Sacramento SMF can add 25 to 35 percent above the advertised base rate, which is typical for major California airport locations.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Payless counter in Sacramento. If a fee marked as included on your confirmation is charged again at the counter, the No Extra Charges© guarantee may apply.
How does the Tolls Cashback benefit work for a Payless rental in Sacramento?
Yes, every booking made through Hola Car Rentals includes Tolls Cashback, and it applies to your Payless rental in Sacramento.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your Payless Sacramento booking totals US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).
To claim your cashback after returning your Payless vehicle in Sacramento:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - followed by your reservation number
- Attach your Hola Car Rentals confirmation, the rental agreement signed at the Payless counter, and a toll receipt or statement showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are free during your Sacramento rental; you still pay them normally and claim reimbursement afterward.
Is a credit card required to pick up a Payless car in Sacramento?
Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to pick up your Payless rental in Sacramento.
At the Payless counter at Sacramento International Airport, the agent will place a temporary authorization hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location policy.
Important things to know about the deposit hold:
- The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days
- Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit
- The card must be physically present at the Payless counter in Sacramento; digital wallets alone are not sufficient
- Even if you prepaid your booking online, you must still present a physical credit card at pickup
Bringing a backup credit card in your name is recommended in case your primary card is declined.
Can I add an additional driver to my Payless rental in Sacramento?
Yes, you can add an additional driver to your Payless rental in Sacramento, but the additional driver must be present at the counter at the time of pickup with a valid driver's license.
Whether the fee is included or charged at the counter depends on your rate. When not included, Payless charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the additional driver.
Key requirements for adding a driver at the Payless counter in Sacramento:
- The additional driver must appear in person at the Payless counter at Sacramento airport
- They must present a valid driver's license and any required ID
- For Payless in Sacramento, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage. Anyone who drives the Payless vehicle in Sacramento without being named on the contract may void those protections.
What is the minimum age to rent a Payless car in Sacramento?
The minimum age to rent a Payless car in Sacramento without a surcharge is 25 years old. Drivers aged 21 to 24 may still rent but will be subject to a young-renter surcharge at the Payless counter in Sacramento.
Here is how age rules apply at the Sacramento location:
- Drivers 25 and older: no age surcharge applies
- Drivers 21 to 24: a daily young-renter fee applies, and most vehicle classes are restricted
- Drivers under 21: not eligible to rent at the Payless Sacramento location
Vehicle class restrictions also apply for drivers under 25. Categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
Note that for Payless in Sacramento, additional drivers must also generally be at least 25 years old. If you are between 21 and 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see if an underage fee waiver applies through an eligible Avis or Budget rate, as Payless shares the same brand family.
What fuel policy applies to Payless rentals in Sacramento?
Payless rentals in Sacramento follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Sacramento Payless rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at the start
- Refuel within approximately 10 miles of the Sacramento airport return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- Show the gauge at full when returning the Payless vehicle
If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
Ask the Payless agent in Sacramento for the nearest gas station to the return location at 6420 McNair Circle, or use a navigation app to find stations close to the airport before your return.
Can I pick up a Payless car in Sacramento and return it in another city?
Yes, one-way rentals are possible with Payless in Sacramento, but a drop-off fee may apply depending on your return location.
How one-way fees work for Payless Sacramento rentals:
- Returning to a different city or airport typically triggers a drop-off fee, which varies by route, distance, and vehicle class
- Returning to a nearby location within the same metro area may not incur a fee
- Long-distance or cross-state routes usually carry higher fees
- Cross-border one-ways, such as returning in another country, may be restricted or require special authorization
The drop-off fee for your Sacramento Payless booking will be shown during the booking process under the section labeled as amounts due at the destination. It is not included in any prepaid rate and cannot be waived by the No Extra Charges© guarantee unless it was not disclosed at the time of booking.
If you need to change your return location after booking your Sacramento Payless rental, the route will be repriced and a new drop-off fee may apply. Always confirm the fee on your updated confirmation before pickup.
Does travel assistance cover me during a Payless rental in Sacramento?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Payless rental in Sacramento. However, this benefit does not apply to customers who are residents or citizens of the United States or Canada.
For eligible renters driving a Payless vehicle in Sacramento or on California highways, the travel assistance coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage does not replace CDW or LDW for damage to the Payless vehicle, nor does it cover third-party liability to others. Those are separate protections.
If you need assistance during your Sacramento rental, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your specific reservation.
Are there speed cameras or red light cameras I should know about when driving a Payless car in Sacramento?
Drivers picking up a Payless rental in Sacramento should be aware that the city removed all 11 red light cameras in early 2024. There are currently no active red light cameras operating within Sacramento proper, unlike some surrounding California cities such as Elk Grove and Citrus Heights that still use automated enforcement.
Speed cameras in Sacramento and California are limited to active highway construction zones under a state program. Fines in these zones range from US$50 to US$500 and are enforced without a police officer present, so Payless renters should pay close attention to posted speed limits when driving through any active work zone in or around Sacramento.
Other driving considerations for your Payless rental in Sacramento:
- Right turns on red are permitted after a full stop unless a sign prohibits it, but this rule has historically led to a high share of camera violations in surrounding areas
- Downtown Sacramento near the Golden 1 Center experiences significant traffic disruptions on event nights, including temporary street closures and northbound-only street designations on certain roads
- California fuel prices are typically 10 to 15 percent above the National average due to state excise taxes, so Budget accordingly when refueling your Payless vehicle
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