Payless Car Hire
in Miami

Hola Car Rentals is the only premium partner of the top car hire brands operating in Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Miami.

No. With Hola Car Rentals, all costs and charges for your booking in Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Miami International Airport (MIA), the Payless counter is situated inside the Rental Car Centre (RCC), a consolidated facility shared by all major hire brands.

• After clearing baggage reclaim, take the lift or escalator to Level 3 of your terminal.
• Follow the purple and magenta signs for the MIA Mover, a free automated train that departs from the station between the Dolphin and Flamingo garages.
• The train journey to the RCC takes approximately 4 minutes. Once you arrive, follow the Payless signage to the counter on the upper levels; vehicle bays are located below.
• The physical Payless address at MIA is 3900 NW 25th St, Suite 412, Miami, FL 33142.

From baggage reclaim to the Payless counter, allow approximately 10 to 15 minutes under normal conditions. The RCC operates 24 hours, although some hire counters may have limited overnight hours. Please bring your booking confirmation, a physical major credit card in the main driver’s name, and all necessary documents.

Yes, Payless operates several locations in Miami beyond Miami International Airport.

• South Miami Beach: 959 West Ave, Suite 6, Miami Beach, FL 33139. Opening hours are Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 5:00 PM, and Sunday 9:00 AM to 4:00 PM. This site offers direct counter access at the street address without any shuttle or train.
• Port Miami Cruiseship Shuttle: 93 SE 2nd St, Miami, FL 33131. This Payless location caters exclusively to cruise passengers. Hours are Monday to Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, and Sunday 8:00 AM to 2:00 PM.

If arriving by cruise ship at Port Miami, the dedicated Payless location downtown is the most convenient option. For all other travellers, the Miami International Airport Payless counter or the South Miami Beach site are the main alternatives. No after-hours collection or key-drop services are published for these Miami locations, so please plan your arrival within the stated operating hours.

To collect your Payless hire car in Miami, you must present the following physical documents at the counter:

• A valid driving licence in your own name, valid for the entire hire period.
• A major credit card in your name, used for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation.

If your driving licence is in a non-Latin script, such as Arabic, Chinese, Japanese, or Cyrillic, you must also present a valid International Driving Permit (IDP) alongside your original licence. The IDP is a translation document only and cannot be used without the original licence.

All documents must be physical originals. Digital copies displayed on a phone or tablet are not accepted at the Payless counter in Miami. If travelling internationally, also bring any required entry visas and, where applicable, proof of return travel such as a round-trip flight or cruise ticket.

Florida’s toll roads are almost entirely cashless, which directly impacts your Payless hire in Miami. The main electronic systems used in South Florida are SunPass and E-PASS, with Toll-by-Plate as a backup that photographs your licence plate when no transponder is detected.

At the Payless counter in Miami, you will generally have two options:

• Unlimited toll package: Payless charges approximately US$7.95 per day (capped at around US$37.95 per month) when tolls are incurred. This covers unlimited toll usage during your hire.
• Pay per use: If you decline the toll package and still drive on toll roads, tolls are captured via Toll-by-Plate, billed to Payless as the registered vehicle owner, and then passed on to you with additional administrative fees.

Common toll-heavy routes around Miami include the Florida Turnpike and I-95 Express lanes, with estimated daily toll costs of approximately US$5 to US$20 depending on your route.

You may also choose to use your own visitor toll pass. If so, inform the Payless agent at collection so they can deactivate the vehicle’s default device and prevent duplicate charges. Please note that toll charges may appear on your card days or even weeks after the hire concludes.

Yes, all bookings made through Hola Car Rentals, including Payless hires in Miami, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Considering that Miami’s toll roads, including the Florida Turnpike and I-95 Express lanes, can cost between US$5 and US$20 per day, this benefit can accumulate significantly over a multi-day hire.

To claim your cashback after returning your Payless vehicle in Miami:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement from the Payless counter, and a toll invoice or statement showing the charges paid.

The refund will be issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Submissions received after 30 days are not accepted, so please submit your claim promptly once your Miami hire is complete.

The minimum age to hire a car from Payless in Miami without a young driver surcharge is 25. Drivers aged 21 to 24 may still hire but will be subject to a daily underage fee, and most vehicle categories are restricted to renters aged 25 and over.

Restricted categories for under-25 renters at Payless in Miami typically include full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles. Smaller categories such as economy and compact cars are generally available to younger drivers.

Florida is not one of the states, such as New York or Michigan, where rental companies are legally obliged to rent to drivers aged 18 and over. The standard Payless policy in Miami applies, meaning 25 is the practical threshold for surcharge-free hire.

Additionally, for Payless in Miami, any additional driver must also be at least 25 years old at the time of collection. Drivers under 25 may not be accepted as additional drivers regardless of the main driver’s age. Always confirm the exact surcharge amount at the counter, as fees vary by location and hire period.

Adding an additional driver to your Payless hire in Miami costs US$13.00 per hire day, with a maximum charge of US$65.00 plus applicable taxes for the duration of the hire.

Before adding a driver, note the following Payless rules applicable in Miami:

• The additional driver must be present at the Payless counter at collection with a valid driving licence and any required IDP.
• For Payless in Miami, additional drivers must be at least 25 years old at the time of collection.
• Both the main driver and the additional driver must sign the hire agreement. If someone drives who is not listed on the contract, protections such as CDW and liability cover may be invalidated.

If your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no extra cost, you should not be billed the daily fee at the counter. In that case, verify the confirmation matches the contract before signing. Only the first additional driver may be included; any further drivers beyond that will incur the standard daily fee.

It depends on your driving licence. For a Payless hire in Miami, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin script, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must present both your original licence and the IDP together at the Payless counter.

If your licence is issued in a Latin script but in a language other than English, an IDP is strongly recommended but not strictly required under Payless policy in Miami. However, carrying one can reduce potential complications at the counter.

Key points to remember:

• The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original licence.
• Obtain your IDP in your home country before travelling to Miami. It cannot be issued abroad.
• All documents presented at the Payless counter must be physical originals. Digital copies are not accepted.

If unsure whether your licence requires an IDP for your Payless hire in Miami, check with the issuing authority in your home country before departure.

Most Hola Car Rentals bookings, including Payless hires in Miami, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is particularly useful in Miami, where complex motorway interchanges such as the Midtown Interchange (I-395, SR-836, and I-95) and the Golden Glades Interchange can be confusing for first-time visitors, increasing the risk of an unexpected incident on the road.

Coverage typically includes:

• Medical assistance for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of a road traffic accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To utilise this benefit, contact Terrawind 24/7 at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this cover is only available to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Always review your specific booking confirmation for the exact terms and coverage limits applicable to your Payless hire in Miami.

When collecting your Payless hire car in Miami, a temporary authorisation hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies depending on the vehicle class, hire duration, and the specific Payless location in Miami.

Key points about the deposit:

• Only a physical, major credit card in the main driver’s name with the cardholder’s name printed on the card is accepted for the hold. Debit cards, prepaid cards, and virtual cards are not accepted at the Payless counter in Miami.
• The hold reduces your available credit until it is released after you return the vehicle. Your bank controls the release process, which can take up to 15 working days.
• Premium or specialised vehicle classes may require a higher hold amount.
• Even if you prepaid your Payless booking through Hola Car Rentals, you must still present a physical credit card at the Miami counter for the deposit.

To avoid issues, notify your bank of your travel plans before arriving in Miami, and bring a backup credit card in your own name in case your primary card is declined.

Payless hires in Miami follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To prevent fuel charges on your Miami hire:

• At collection, confirm the fuel level with the Payless agent and ensure the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• Refuel within approximately 10 miles of the return location before dropping off the vehicle. Keep your fuel receipt showing the date, time, and station address.
• If returning after hours at the Miami location, leave the receipt in the return envelope and photograph the full gauge before leaving the vehicle.

If you return the Payless vehicle in Miami with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is usually higher than retail pump prices, plus a refuelling service fee.

Some Payless counters may offer a prepaid fuel option at collection. If you accept this, any unused fuel is generally non-refundable, so it is usually better to refuel yourself near the Miami return location.

Yes, one-way hires are available with Payless in Miami, allowing you to collect at one location and return at another, such as collecting at Miami International Airport and dropping off in Orlando.

A drop-off fee may apply depending on your route. Here is what to expect:

• The drop-off fee is route-specific and varies by hire company, distance, vehicle class, and season.
• On some short routes, such as Miami (MIA) to Orlando (MCO), no drop-off fee may be charged. On longer or cross-state routes, a fee is more likely.
• The fee is shown during the booking process on the Hola Car Rentals checkout page under the section labelled as amounts payable at destination. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.

Cross-border one-way hires, such as returning a Payless vehicle rented in Miami to a location outside the United States, are generally restricted or require prior authorisation. Always confirm cross-border permissions with the Payless counter in Miami before crossing any international border.

If you need to change your drop-off location after booking, contact support promptly, as mid-hire route changes must be approved by the partner location and may incur additional charges.

When renting from Payless in Miami, two main types of cover are relevant to most renters: damage protection for the vehicle and liability cover for third parties.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability if the Payless vehicle is damaged or stolen during your Miami hire. A deductible may apply unless your booking confirmation states zero deductible. CDW and LDW do not cover damage caused to other vehicles or injuries to other persons.
• Third-Party Liability (LIS or SLI): This covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Miami. Florida does not universally require rental companies to include minimum liability cover in every hire, so confirming your liability cover before driving is strongly recommended.

Payless requires renters to carry proof of liability insurance covering injury to third parties and comprehensive cover for the vehicle. If you do not have personal auto insurance that extends to rental cars in Miami, purchasing cover at the Payless counter is advisable.

CDW and LDW do not cover tyres, undercarriage, roof damage, or personal belongings. Only drivers listed on the Payless hire agreement in Miami are covered by any protection included in the contract.