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About renting a car with Hertz in South Bend
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in South Bend include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in South Bend, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in South Bend.
Will I face unexpected charges at the Hertz counter in South Bend when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in South Bend are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in South Bend charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at South Bend International Airport?
The Hertz counter at South Bend International Airport (SBN) is located inside the terminal at the west end of the building. After collecting your baggage, walk toward the west end of the SBN terminal to reach the Hertz desk. The rental vehicles are located at 4639 Progress Drive, within walking distance of the terminal, so no shuttle or tram is required for most arrivals.
Hertz operates only one rental location in South Bend, and it is airport-focused. There is no dedicated Hertz counter in downtown South Bend, so the SBN terminal location is your primary pickup point.
Counter hours at the South Bend Hertz location are 08:00 to 16:00, seven days a week. If your flight arrives outside those hours, plan accordingly, as after-hours pickup details are not confirmed for this location. Check your booking confirmation for any specific instructions.
What are the Hertz counter hours at South Bend Airport?
The Hertz counter at South Bend International Airport (SBN) is open from 08:00 to 16:00, Monday through Sunday. Hours are the same every day of the week.
If your flight arrives after 16:00, the Hertz desk in South Bend will be closed. There are no confirmed after-hours pickup arrangements for this location, so it is important to plan your arrival time carefully. If your flight is delayed and you expect to arrive outside service hours, contact Hola Car Rentals support as soon as possible to explore your options.
Rental companies generally hold a booking for up to 24 hours from the original scheduled pickup time, so a short delay within the same day should not forfeit your reservation, provided you arrive during the next open service window.
What documents do I need to pick up a Hertz rental in South Bend?
To pick up your Hertz rental in South Bend, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Hertz counter in South Bend. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
Are there toll roads near South Bend that affect a Hertz rental?
Yes, toll roads are relevant when driving a Hertz rental in and around South Bend. The main toll route in the area is the Indiana Toll Road (I-90), a 157-mile east-west highway running across northern Indiana. It connects the South Bend area to Chicago to the west and the Ohio border to the east.
The Indiana Toll Road accepts E-ZPass, I-Pass, cash at some booths, and cashless video tolling via license plate capture. Your Hertz rental vehicle comes pre-equipped with an electronic toll device.
At the Hertz counter in South Bend, you can choose between two options:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day, depending on the partner program)
- Pay-per-use billing, where actual tolls plus an administrative processing fee are charged to your card on file after the rental ends
If you opt out of the Hertz toll program and use cash lanes where available, inform the counter agent so the vehicle's device can be managed appropriately to avoid duplicate charges. Toll charges can appear on your card days or even weeks after you return the vehicle.
How does the Tolls Cashback benefit work for Hertz rentals in South Bend?
All bookings made through Hola Car Rentals, including Hertz rentals in South Bend, include a Tolls Cashback benefit that reimburses up to 5% of your total booking value for tolls paid during your rental.
This is especially useful if you plan to drive the Indiana Toll Road (I-90) near South Bend, where tolls can add up depending on how far east or west you travel.
To claim your cashback after returning your Hertz vehicle in South Bend:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or invoice showing charges paid during the rental period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterward.
Can I do a one-way Hertz rental from South Bend to another city?
Yes, Hertz offers one-way rentals from South Bend, allowing you to pick up at the South Bend International Airport location and return the vehicle at a different Hertz location in another city or state.
A drop-off fee may apply depending on your chosen route. This fee is route-specific and varies based on the distance between cities, the vehicle class, and the season. You will see any applicable drop-off fee listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website.
A few things to keep in mind for one-way Hertz rentals from South Bend:
- The drop-off fee is paid at the counter and cannot be prepaid online
- Changing your return location after booking may reprice the rental and recalculate the fee
- Cross-border one-ways (for example, into Canada) may be restricted or carry higher fees depending on Hertz policy
Always review your booking confirmation to confirm the drop-off fee shown matches what you agreed to at checkout.
What is the security deposit for a Hertz rental in South Bend?
When picking up your Hertz rental in South Bend, the counter agent will place a temporary authorization hold on your credit card as a security deposit. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
For Hertz rentals in the United States, including South Bend, the typical hold is approximately US$300 to US$400 for a standard vehicle. The exact amount can vary based on the vehicle class, rental duration, and location-specific policies. Premium or specialty vehicles may carry a higher hold.
Important requirements for the deposit at the South Bend Hertz counter:
- The credit card must be a major credit card (Visa, Mastercard, Amex, etc.) with the main driver's name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold amount
After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly it clears, which can take up to 15 business days.
Does Hertz in South Bend charge a young driver surcharge for renters under 25?
Yes, Hertz in South Bend applies a young driver surcharge for renters between the ages of 21 and 24. The standard minimum age to rent without an additional fee is 25.
For Hertz rentals in South Bend, the young driver surcharge is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period.
Additional restrictions that apply to under-25 renters at the South Bend Hertz location:
- Most premium, full-size, luxury, SUV, van, and convertible vehicle classes are restricted to drivers aged 25 and older
- Economy, compact, and intermediate vehicle classes are generally available to younger renters
- The additional driver must also meet the minimum age requirements; Hertz requires additional drivers to be at least 25 years old
Indiana does not have a state law requiring rentals to drivers under 21, unlike New York or Michigan. The minimum age at the South Bend Hertz counter follows standard Hertz policy, which is 21 years old with the surcharge applied.
What driving rules in South Bend should Hertz renters know about?
South Bend has undergone significant road changes that can catch first-time visitors off guard when driving a Hertz rental in the area.
The city has been converting its downtown one-way street network to two-way traffic under the Smart Streets Initiative. Streets such as Lafayette Boulevard, William Street, and St. Joseph Boulevard have been changed from multi-lane one-way roads to two-lane two-way streets. If you are using an older GPS map or navigation app, the directions may not reflect these changes accurately. Always verify your route before driving.
Key points for Hertz renters driving in South Bend:
- Some downtown streets that appear as one-way on older maps now carry two-way traffic; check for updated navigation data before your trip
- Road-dieted streets have reduced lane counts and lower effective speeds compared to what the original layout suggested
- St. Joseph Boulevard now runs two-way with separated bike facilities alongside the river, which can be confusing near Indiana University South Bend
- Indiana operates automated speed cameras in active highway work zones (not citywide), with penalties for speeds 11 or more mph over the limit when workers are present
There are no congestion charges, emissions zones, or city-center access fees in South Bend that would affect your Hertz rental.
How does fuel policy work for a Hertz rental in South Bend?
Hertz rentals in South Bend follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for fuel when renting from Hertz in South Bend:
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot at 4639 Progress Drive
- Refuel within approximately 10 miles of the South Bend Airport return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in South Bend with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option.
If the tank was not full at pickup, make sure the exact starting level is written on the rental agreement, and return it at that same level to avoid charges.
Can I add an additional driver to my Hertz rental in South Bend?
Yes, you can add an additional driver to your Hertz rental in South Bend, either as part of your rate or by paying a fee at the counter.
For Hertz rentals in South Bend, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes, when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding an additional driver at the South Bend Hertz counter:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the minimum age requirements; Hertz requires additional drivers to be at least 25 years old
- If their license is not in English or does not use a Latin (Roman) alphabet, an International Driving Permit (IDP) is required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Hertz rental agreement in South Bend are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.
What travel assistance is included with a Hertz booking in South Bend?
Most bookings made through Hola Car Rentals, including Hertz rentals in South Bend, include travel assistance coverage provided by Terrawind Global Protection. This benefit is available to non-North American customers; residents of the United States and Canada do not qualify.
If you are driving your Hertz rental on the Indiana Toll Road (I-90) near South Bend and experience a medical emergency or other covered incident, the travel assistance program can help coordinate support.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance team 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number, your current location in South Bend or elsewhere, and a brief description of the situation ready. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance.
How do I return my Hertz rental car at South Bend Airport?
Returning your Hertz rental in South Bend is straightforward. The return facility is located at 4639 Progress Drive, adjacent to South Bend International Airport (SBN) and within walking distance of the terminal.
Steps for a smooth Hertz return in South Bend:
- Refuel within approximately 10 miles of the airport before arriving at the return lot, and keep your receipt
- Drive to the Hertz return area at 4639 Progress Drive near the SBN terminal
- Return the vehicle during counter hours (08:00 to 16:00 daily) so an agent can process the return and confirm the fuel level and vehicle condition
- Take a photo of the fuel gauge and odometer before handing over the keys
- Request a printed or emailed final receipt confirming the return
The Hertz counter in South Bend closes at 16:00. If you need to return the vehicle after hours, check with the Hertz agent at pickup for specific key-drop instructions at this location, as after-hours procedures are not publicly confirmed for South Bend. Keep all paperwork and photos in case any post-rental charges appear on your card later, such as toll billings that may arrive days or weeks after the rental ends.
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