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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3372
3375 reviews
4.9 stars, 3375 reviews
4.9
user review 1 user review 2 user review 3 +3372
3375 reviews
4.9 stars, 3375 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 4 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 4 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 4 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 4 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 4 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 3 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 3 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 2 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 2 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 2 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 1 week ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 1 week ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 6 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 5 days ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 5 days ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 4 days ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."
Bj Virtue
Bj Virtue
5 2 days ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 yesterday
"Excellent service"
Tanner Blair
Tanner Blair
5 13 hours ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 9 hours ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 10 hours ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."

About renting a car with Hertz in South Bend

Hertz operates its South Bend counter inside the main terminal at South Bend International Airport (SBN), and the vehicle lot at 4639 Progress Drive is within walking distance — no shuttle required. Counter hours are listed as 8:00 AM to 4:00 PM daily, though a second source suggests 24/7 availability; confirm directly with Hertz before booking a late-arriving flight, since after-hours pickups are not guaranteed. If your flight number is on the reservation, staff may track your arrival and stay open for delays, but this is not a formal policy. The Indiana Toll Road (I-90) runs east of the city and accepts E-ZPass transponders; Hertz offers a PlatePass program for electronic toll lanes, typically priced around US$5–8 per day — without it, tolls are billed at the pay-by-plate rate plus an admin fee. Refuel before returning: fuel service charges from rental companies run roughly US$7–9 per gallon, well above the local pump average of around US$3.90. Budget for a deposit hold of approximately US$200 placed on a credit card in the primary driver's name — a credit card is required at pickup, and debit cards are not accepted. Drivers under 25 may face an underage surcharge unless it is already included in the rate. If your license uses a non-Latin script, obtain an International Driving Permit before departure.

Frequently Asked Questions

What does my Hola Car Rentals booking with Hertz in South Bend include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in South Bend, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in South Bend.

Will I face unexpected charges at the Hertz counter in South Bend when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Hertz booking in South Bend are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in South Bend charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at South Bend International Airport?

The Hertz counter at South Bend International Airport (SBN) is located inside the terminal at the west end of the building. After collecting your baggage, walk toward the west end of the SBN terminal to reach the Hertz desk. The rental vehicles are located at 4639 Progress Drive, within walking distance of the terminal, so no shuttle or tram is required for most arrivals.

Hertz operates only one rental location in South Bend, and it is airport-focused. There is no dedicated Hertz counter in downtown South Bend, so the SBN terminal location is your primary pickup point.

Counter hours at the South Bend Hertz location are 08:00 to 16:00, seven days a week. If your flight arrives outside those hours, plan accordingly, as after-hours pickup details are not confirmed for this location. Check your booking confirmation for any specific instructions.

What are the Hertz counter hours at South Bend Airport?

The Hertz counter at South Bend International Airport (SBN) is open from 08:00 to 16:00, Monday through Sunday. Hours are the same every day of the week.

If your flight arrives after 16:00, the Hertz desk in South Bend will be closed. There are no confirmed after-hours pickup arrangements for this location, so it is important to plan your arrival time carefully. If your flight is delayed and you expect to arrive outside service hours, contact Hola Car Rentals support as soon as possible to explore your options.

Rental companies generally hold a booking for up to 24 hours from the original scheduled pickup time, so a short delay within the same day should not forfeit your reservation, provided you arrive during the next open service window.

What documents do I need to pick up a Hertz rental in South Bend?

To pick up your Hertz rental in South Bend, you must bring the following physical documents to the counter:

  • A valid, original driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight tickets (required for international visitors)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Hertz counter in South Bend. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.

Are there toll roads near South Bend that affect a Hertz rental?

Yes, toll roads are relevant when driving a Hertz rental in and around South Bend. The main toll route in the area is the Indiana Toll Road (I-90), a 157-mile east-west highway running across northern Indiana. It connects the South Bend area to Chicago to the west and the Ohio border to the east.

The Indiana Toll Road accepts E-ZPass, I-Pass, cash at some booths, and cashless video tolling via license plate capture. Your Hertz rental vehicle comes pre-equipped with an electronic toll device.

At the Hertz counter in South Bend, you can choose between two options:

  • An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day, depending on the partner program)
  • Pay-per-use billing, where actual tolls plus an administrative processing fee are charged to your card on file after the rental ends

If you opt out of the Hertz toll program and use cash lanes where available, inform the counter agent so the vehicle's device can be managed appropriately to avoid duplicate charges. Toll charges can appear on your card days or even weeks after you return the vehicle.

How does the Tolls Cashback benefit work for Hertz rentals in South Bend?

All bookings made through Hola Car Rentals, including Hertz rentals in South Bend, include a Tolls Cashback benefit that reimburses up to 5% of your total booking value for tolls paid during your rental.

This is especially useful if you plan to drive the Indiana Toll Road (I-90) near South Bend, where tolls can add up depending on how far east or west you travel.

To claim your cashback after returning your Hertz vehicle in South Bend:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or invoice showing charges paid during the rental period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterward.

Can I do a one-way Hertz rental from South Bend to another city?

Yes, Hertz offers one-way rentals from South Bend, allowing you to pick up at the South Bend International Airport location and return the vehicle at a different Hertz location in another city or state.

A drop-off fee may apply depending on your chosen route. This fee is route-specific and varies based on the distance between cities, the vehicle class, and the season. You will see any applicable drop-off fee listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website.

A few things to keep in mind for one-way Hertz rentals from South Bend:

  • The drop-off fee is paid at the counter and cannot be prepaid online
  • Changing your return location after booking may reprice the rental and recalculate the fee
  • Cross-border one-ways (for example, into Canada) may be restricted or carry higher fees depending on Hertz policy

Always review your booking confirmation to confirm the drop-off fee shown matches what you agreed to at checkout.

What is the security deposit for a Hertz rental in South Bend?

When picking up your Hertz rental in South Bend, the counter agent will place a temporary authorization hold on your credit card as a security deposit. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For Hertz rentals in the United States, including South Bend, the typical hold is approximately US$300 to US$400 for a standard vehicle. The exact amount can vary based on the vehicle class, rental duration, and location-specific policies. Premium or specialty vehicles may carry a higher hold.

Important requirements for the deposit at the South Bend Hertz counter:

  • The credit card must be a major credit card (Visa, Mastercard, Amex, etc.) with the main driver's name printed on the card
  • Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
  • The card must have sufficient available credit to cover the hold amount

After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly it clears, which can take up to 15 business days.

Does Hertz in South Bend charge a young driver surcharge for renters under 25?

Yes, Hertz in South Bend applies a young driver surcharge for renters between the ages of 21 and 24. The standard minimum age to rent without an additional fee is 25.

For Hertz rentals in South Bend, the young driver surcharge is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period.

Additional restrictions that apply to under-25 renters at the South Bend Hertz location:

  • Most premium, full-size, luxury, SUV, van, and convertible vehicle classes are restricted to drivers aged 25 and older
  • Economy, compact, and intermediate vehicle classes are generally available to younger renters
  • The additional driver must also meet the minimum age requirements; Hertz requires additional drivers to be at least 25 years old

Indiana does not have a state law requiring rentals to drivers under 21, unlike New York or Michigan. The minimum age at the South Bend Hertz counter follows standard Hertz policy, which is 21 years old with the surcharge applied.

What driving rules in South Bend should Hertz renters know about?

South Bend has undergone significant road changes that can catch first-time visitors off guard when driving a Hertz rental in the area.

The city has been converting its downtown one-way street network to two-way traffic under the Smart Streets Initiative. Streets such as Lafayette Boulevard, William Street, and St. Joseph Boulevard have been changed from multi-lane one-way roads to two-lane two-way streets. If you are using an older GPS map or navigation app, the directions may not reflect these changes accurately. Always verify your route before driving.

Key points for Hertz renters driving in South Bend:

  • Some downtown streets that appear as one-way on older maps now carry two-way traffic; check for updated navigation data before your trip
  • Road-dieted streets have reduced lane counts and lower effective speeds compared to what the original layout suggested
  • St. Joseph Boulevard now runs two-way with separated bike facilities alongside the river, which can be confusing near Indiana University South Bend
  • Indiana operates automated speed cameras in active highway work zones (not citywide), with penalties for speeds 11 or more mph over the limit when workers are present

There are no congestion charges, emissions zones, or city-center access fees in South Bend that would affect your Hertz rental.

How does fuel policy work for a Hertz rental in South Bend?

Hertz rentals in South Bend follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for fuel when renting from Hertz in South Bend:

  • At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on your rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot at 4639 Progress Drive
  • Refuel within approximately 10 miles of the South Bend Airport return location before dropping off the vehicle
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in South Bend with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option.

If the tank was not full at pickup, make sure the exact starting level is written on the rental agreement, and return it at that same level to avoid charges.

Can I add an additional driver to my Hertz rental in South Bend?

Yes, you can add an additional driver to your Hertz rental in South Bend, either as part of your rate or by paying a fee at the counter.

For Hertz rentals in South Bend, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes, when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding an additional driver at the South Bend Hertz counter:

  • The additional driver must be present at pickup with a valid driver's license
  • They must meet the minimum age requirements; Hertz requires additional drivers to be at least 25 years old
  • If their license is not in English or does not use a Latin (Roman) alphabet, an International Driving Permit (IDP) is required
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Hertz rental agreement in South Bend are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.

What travel assistance is included with a Hertz booking in South Bend?

Most bookings made through Hola Car Rentals, including Hertz rentals in South Bend, include travel assistance coverage provided by Terrawind Global Protection. This benefit is available to non-North American customers; residents of the United States and Canada do not qualify.

If you are driving your Hertz rental on the Indiana Toll Road (I-90) near South Bend and experience a medical emergency or other covered incident, the travel assistance program can help coordinate support.

Coverage typically includes:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

To reach the assistance team 24 hours a day, 7 days a week:

When you call, have your full name, your Hola Car Rentals confirmation number, your current location in South Bend or elsewhere, and a brief description of the situation ready. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance.

How do I return my Hertz rental car at South Bend Airport?

Returning your Hertz rental in South Bend is straightforward. The return facility is located at 4639 Progress Drive, adjacent to South Bend International Airport (SBN) and within walking distance of the terminal.

Steps for a smooth Hertz return in South Bend:

  • Refuel within approximately 10 miles of the airport before arriving at the return lot, and keep your receipt
  • Drive to the Hertz return area at 4639 Progress Drive near the SBN terminal
  • Return the vehicle during counter hours (08:00 to 16:00 daily) so an agent can process the return and confirm the fuel level and vehicle condition
  • Take a photo of the fuel gauge and odometer before handing over the keys
  • Request a printed or emailed final receipt confirming the return

The Hertz counter in South Bend closes at 16:00. If you need to return the vehicle after hours, check with the Hertz agent at pickup for specific key-drop instructions at this location, as after-hours procedures are not publicly confirmed for South Bend. Keep all paperwork and photos in case any post-rental charges appear on your card later, such as toll billings that may arrive days or weeks after the rental ends.

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