VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Doral include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Doral, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Doral.
Will I face unexpected charges at the Hertz counter in Doral when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Doral are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Doral charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter located in Doral and what are the hours?
The Hertz locations in Doral operate as neighborhood HLE (Home Location Edition) counters, not airport counters. The primary address is 7930 NW 36th Street, Suite 2101, Miami, FL 33166, with a second location at 1201 NW 89th Court, Doral, FL 33172, associated with Maroone Chevrolet.
Hours at the NW 36th Street location are:
- Monday through Friday: 8:00 AM to 5:00 PM
- Saturday: 9:00 AM to 12:00 PM
- Sunday: closed
These Hertz Doral counters do not offer after-hours pickup. If your arrival falls outside these windows, plan accordingly or consider the Hertz counter at Miami International Airport (MIA), which accommodates late-night arrivals via the Rental Car Center. Always confirm hours directly with the Hertz Doral location before your trip, as hours may change on public holidays.
How do I pick up a Hertz rental at Miami International Airport near Doral?
If you are flying into Miami International Airport (MIA), which sits just east of Doral, the Hertz pickup process works as follows:
- After collecting your baggage, go to the 3rd level of the terminal.
- Take the free MIA Mover, an elevated train that runs 24 hours a day, 7 days a week, directly to the Rental Car Center (RCC).
- No shuttle bus is needed. Once at the RCC, follow Hertz signage to the dedicated counter.
Including your flight number in your reservation helps Hertz staff monitor delays. The RCC accommodates late-night arrivals, making it a practical alternative to the Hertz Doral neighborhood locations, which close by 5:00 PM on weekdays and noon on Saturdays.
If you prefer to pick up at a Hertz Doral HLE location instead, you will need to travel by taxi or rideshare to 7930 NW 36th Street or 1201 NW 89th Court during business hours.
Are there toll roads near Doral that I should know about when renting a Hertz car?
Yes, Doral is surrounded by major toll roads, and drivers renting a Hertz car in Doral will almost certainly encounter them.
Key toll roads in and around Doral include:
- Dolphin Expressway (SR-836): runs directly through the Doral area and connects to Miami
- Palmetto Expressway (SR-826): borders Doral to the east and north
- Homestead Extension of Florida's Turnpike (SR-821/HEFT): runs south of Doral
Almost all of these roads are fully cashless, meaning tolls are collected electronically via transponder or license plate (Toll-by-Plate). Your Hertz rental vehicle in Doral will include an electronic toll device.
At the Hertz counter you can choose:
- An unlimited toll package at approximately US$13.99 per day or US$69.95 per week
- Pay-per-use, where Hertz bills each toll plus an administrative fee of approximately US$9.99 per day if you use toll roads without enrolling
Toll charges may appear on your card days or weeks after the rental ends, as toll agencies process invoices in batches.
Can I get a Tolls Cashback refund on my Hertz rental in Doral?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Hertz rental in Doral and any toll roads you use during the trip, including the SR-836, SR-826, and Florida's Turnpike.
Here is how it works:
- You pay tolls normally during your rental, either through the Hertz toll program or your own method.
- After returning the vehicle, you can claim back up to 5% of your total Hola Car Rentals booking value.
- The refund equals the lesser of your actual toll costs or the 5% cap.
To claim, email [email protected] within 30 days of returning your Hertz car in Doral. Include:
- Your Hola Car Rentals booking confirmation
- The signed rental agreement from Hertz
- A toll invoice, transponder statement, or final rental receipt showing toll charges
Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions after 30 days are not accepted.
Does renting a Hertz car in Doral cost less than renting at Miami Airport?
Yes, picking up a Hertz car at a Doral neighborhood location typically costs less than renting at Miami International Airport (MIA).
The main reason is that airport rentals include additional fees that off-airport locations do not charge:
- Customer Facility Charges (CFC) of up to US$4.50 per day at MIA
- Airport concession recovery fees, which can add several dollars per day
- State and tourism surcharges that stack on top of the base rate
The Hertz Doral HLE locations at 7930 NW 36th Street and 1201 NW 89th Court avoid airport-specific charges, which can result in savings of roughly 10 to 20% compared to picking up at the MIA Rental Car Center.
Keep in mind that the Hertz Doral counters have limited hours (weekdays until 5:00 PM, Saturday until noon, closed Sunday), so the savings come with a scheduling trade-off. If your flight arrives late or on a Sunday, the MIA Hertz counter may be your only practical option.
What documents do I need to pick up a Hertz car in Doral?
To collect your Hertz rental in Doral, you must present the following physical documents at the counter:
- A valid, unexpired driver's license in your name (original, not a photocopy or digital version)
- A passport or government-issued photo ID (required for international visitors)
- A major credit card with your name printed on the physical card, used for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For other non-English licenses, an IDP is strongly recommended. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
Debit cards and prepaid cards are not accepted for the security deposit at the Hertz Doral counter. All documents must be physical; digital versions on a phone or tablet will not be accepted.
How much is the security deposit for a Hertz rental in Doral?
When picking up your Hertz car in Doral, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the rental is closed and your bank releases the hold.
For Hertz rentals in the United States, including Doral, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on:
- The vehicle class you selected (premium or specialty vehicles may require a higher hold)
- The specific Hertz Doral location and its local policies
- The length of your rental
You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit. After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on an in-person authorization in Doral.
Can I add an additional driver to my Hertz reservation in Doral?
Yes, you can add an additional driver to your Hertz rental in Doral, but the extra driver must be present at the counter at pickup with their own valid driver's license.
The additional driver fee for Hertz in Doral is approximately US$13.50 per rental day, with a maximum charge of US$189 for the rental period, unless your booking confirmation explicitly states that an additional driver is included at no charge.
Requirements for the additional driver:
- Must be physically present at the Hertz Doral counter at pickup
- Must present a valid, unexpired driver's license
- Must meet the minimum age requirements (25 or older in most cases; a young-driver surcharge may apply for drivers aged 21 to 24)
- Must sign the rental agreement
Only drivers listed on the Hertz rental agreement are covered by the vehicle's protections such as CDW and liability coverage. If someone not listed on the agreement drives the car in Doral or elsewhere, coverage may be voided. Check your booking confirmation before arriving at the Doral counter to confirm whether an additional driver is already included in your rate.
What driving rules in Doral should I know before picking up my Hertz car?
Doral sits at the intersection of several major South Florida expressways, and the road layout can be confusing for first-time drivers, especially those unfamiliar with U.S. highway interchanges.
Key things to know before driving your Hertz rental in Doral:
- The SR-836 (Dolphin Expressway) and SR-826 (Palmetto Expressway) interchanges near NW 87th Avenue feature slip ramps that replace direct left turns. Drivers expecting standard cloverleaf designs may find these merges non-intuitive.
- NW 12th Street has multiple new westbound SR-836 entrances at 82nd, 84th, and 87th Avenues, rerouting local traffic differently from simpler suburban layouts.
- NW 87th Avenue is being widened to four lanes in each direction, and construction zones are active in parts of Doral, requiring attention to lane changes and signage.
- Almost all toll roads in and around Doral are fully cashless. Your Hertz vehicle will include an electronic toll device.
- Florida follows standard U.S. driving rules: drive on the right, speed limits are posted in miles per hour, and seatbelts are mandatory.
There are no emission zones, congestion charges, or city-center driving fees in Doral or the broader Miami area.
Can I pick up a Hertz car in Doral and return it at a different location?
Yes, Hertz offers one-way rentals that allow you to pick up in Doral and return the vehicle at a different location, such as Miami International Airport or another city. However, a one-way drop-off fee may apply depending on the route.
How the fee works:
- The drop-off fee is route-specific and set by Hertz based on the pickup and return locations, vehicle class, and dates.
- It is listed under the "To pay at destination" section during the booking process and on your confirmation.
- The fee cannot be prepaid and is paid directly to Hertz at the counter.
Some routes between nearby locations, such as a Doral Hertz HLE and MIA, may not incur a drop-off fee at all, while longer cross-state routes typically do. Always check your booking confirmation for the exact amount before picking up your car in Doral.
If you change your return location after booking, the rental may be repriced and a new or higher drop-off fee could apply. Mid-rental route changes must be approved by Hertz directly.
Do I need an International Driving Permit to rent a Hertz car in Doral?
It depends on your license. For most Hertz rentals in Doral, a valid foreign driver's license is accepted if it is in English or uses a Latin (Roman) alphabet and has been held for at least one year.
An International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet, such as:
- Arabic
- Chinese or Japanese
- Cyrillic (Russian and similar scripts)
For all other non-English licenses, an IDP is strongly recommended as a precaution, since individual Hertz counter agents in Doral may request one at their discretion.
Important rules about the IDP:
- It is a translation document only and must be carried alongside your original license, not as a replacement.
- It must be obtained in your home country before traveling. Organizations like AAA in the U.S. do not issue IDPs to non-U.S. license holders.
- All documents presented at the Hertz Doral counter must be physical originals. Digital versions are not accepted.
Is there a young driver surcharge for under-25 renters at Hertz in Doral?
Yes, drivers under 25 years old are subject to a young-driver surcharge when renting a Hertz car in Doral, Florida.
The standard rules for Hertz in Doral are:
- Drivers aged 21 to 24 may rent but will be charged a daily young-driver surcharge at the counter, in addition to the base rental rate.
- Drivers under 21 are generally not permitted to rent.
- Certain vehicle classes, including full-size, SUV, luxury, premium, convertible, and minivan categories, are typically restricted to renters aged 25 and older.
Florida is not one of the states (like New York or Michigan) that legally requires rentals to drivers aged 18 and older, so the standard Hertz minimum age policy applies in Doral.
If you are aged 21 to 24, plan for the surcharge in your Budget and choose an eligible vehicle class such as economy, compact, or intermediate. Confirm the exact surcharge amount with Hertz at the Doral counter, as fees vary by location and rental period.
Does my Hertz booking in Doral include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be useful if you experience an emergency while driving your Hertz rental in Doral or on surrounding expressways like the SR-836 or Florida's Turnpike.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to the Hertz rental vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/SLI).
Important: This travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify.
If you need assistance while in Doral or anywhere during your Hertz rental, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call.
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