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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Oregon include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Oregon, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Oregon.
Will I face unexpected charges at the Enterprise counter in Oregon when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Oregon are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Oregon charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Portland International Airport in Oregon?
The Enterprise counter at Portland International Airport (PDX) in Oregon is located at 7240 NE Airport Way. After collecting your baggage, follow the car rental signs to the counter, where you will complete your rental agreement and receive your keys.
Enterprise also operates at several other Oregon airports, including Eugene Airport (EUG), where the counter is on the main terminal level next to baggage claim, and Medford Rogue Valley International Airport (MFR), where pickup is conveniently located near the terminal.
If you are not flying into PDX, Enterprise has locations at North Bend Southwest Oregon Regional Airport (OTH) and Redmond Municipal Airport (RDM) as well. Always confirm the exact counter address on your booking confirmation before arrival.
Does Enterprise have neighborhood locations in Oregon outside the airport?
Yes, Enterprise has an extensive network of neighborhood locations across Oregon, in addition to its airport counters.
Enterprise operates over 40 neighborhood branches throughout Oregon, with roughly 50 locations in the greater Portland area alone. Cities served include:
- Portland (City Center at 445 SW Pine St, NW 17th and Burnside, SW Barbur Blvd., and others)
- Eugene (Garfield St. and W. 6th Ave.)
- Salem (Front St., Lancaster, and Mission St.)
- Medford (610 N Central Ave)
- Bend, Albany, Corvallis, Roseburg, Newport, and many more
Renting from an Enterprise neighborhood location in Oregon rather than an airport counter can sometimes result in a lower rate, as airport locations typically carry concession fees and surcharges that off-airport branches do not. Check your booking confirmation for the exact address and hours of your chosen Enterprise location in Oregon.
What documents do I need to pick up an Enterprise rental car in Oregon?
To pick up your Enterprise rental car in Oregon, you must present the following documents at the counter:
- A valid, original (physical) driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Oregon. Debit and prepaid cards are not accepted for the security deposit hold.
Are there toll roads I should know about when renting from Enterprise in Oregon?
Oregon has very few toll roads compared to most U.S. states, which makes driving an Enterprise rental car in Oregon relatively straightforward from a tolls perspective.
The only operational tolls in Oregon are on two Columbia River bridges:
- Hood River-White Salmon Interstate Bridge: US$2.00 for cars (or US$1.00 with a Breezby prepaid account)
- Bridge of the Gods: US$2.00 for cars (or US$1.25 with Breezby)
These bridges accept cash or online payment via the Port of Hood River within 7 days of crossing. There are no cashless-only toll highways, no congestion charges, and no emissions zones in Oregon. Planned tolls on Interstate 205 bridges have been paused until at least 2026.
If you drive through either of these bridges without paying, you must settle the amount online within 7 days to avoid violations and potential administrative fees charged to your Enterprise rental agreement. If you are driving your Enterprise rental car into neighboring states such as California or Washington, toll systems in those states may apply, and your vehicle may carry a transponder that activates automatically.
Hola Car Rentals includes Tolls Cashback on all bookings, so you can claim up to 5% of your total booking value back for any tolls paid during your Oregon rental. Email [email protected] within 30 days of returning the vehicle with your rental agreement and toll receipts.
What is the security deposit amount for an Enterprise rental in Oregon?
When you pick up your Enterprise rental car in Oregon, the counter will place a temporary authorization hold on your credit card as a security deposit. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.
For standard vehicles rented in the United States, including Oregon, typical holds range from US$300 to US$400. The exact amount can vary depending on the Enterprise location (airport vs. neighborhood), the vehicle class, and the length of your rental. Premium or specialty vehicles may carry a higher hold.
Important requirements for the deposit at Enterprise in Oregon:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on it
- The card must be in the main driver's name
- Debit cards and prepaid cards are not accepted for the security hold
- Virtual or digital-only card numbers are not accepted
After you return the vehicle, Enterprise releases the hold, but your bank controls how quickly it reappears in your available balance, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.
Can I add an additional driver to my Enterprise rental in Oregon?
Yes, you can add an additional driver to your Enterprise rental in Oregon, either as part of your rate or by paying a fee at the counter.
For Enterprise, National, and Alamo, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether it is included.
Requirements for adding an additional driver at the Enterprise counter in Oregon:
- The additional driver must be present at pickup and show a valid driver's license
- If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an IDP is also required
- The additional driver must meet the minimum age requirements for Oregon
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Enterprise rental agreement in Oregon are covered by the vehicle's protections such as CDW/LDW. Anyone not named on the contract who drives the car may void those coverages.
What is the minimum age to rent a car from Enterprise in Oregon?
The minimum age to rent a car from Enterprise in Oregon without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Enterprise in Oregon but will be charged a daily young-renter surcharge (also called an underage fee) in addition to the base rental rate.
Oregon does not have a state law requiring rentals to drivers under 21, so Enterprise follows its standard U.S. policy. Drivers under 21 are generally not eligible to rent.
Additional restrictions for drivers aged 21 to 24 renting from Enterprise in Oregon include:
- Vehicle class limitations: most premium, full-size SUV, luxury, minivan, and van categories are restricted to drivers 25 and older
- Economy, compact, and intermediate sedan or SUV classes are typically available to younger renters
- A valid major credit card in the renter's name is still required for the deposit
If you are between 21 and 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Enterprise) may waive the underage fee. For Enterprise rentals in Oregon, the surcharge applies regardless of nationality. Confirm the exact daily surcharge amount on your booking confirmation before reserving.
Does Enterprise in Oregon offer after-hours returns?
Yes, some Enterprise locations in Oregon offer after-hours key drop for vehicle returns, though availability varies by branch.
At neighborhood locations such as the Eugene W. 6th Ave branch, after-hours returns are available using a key drop box. Airport locations such as Portland International Airport (PDX) and Eugene Airport (EUG) typically require returns during counter operating hours, though you should verify this on your rental agreement or by contacting the specific Enterprise location in Oregon directly.
Sample operating hours for Enterprise locations in Oregon (subject to change):
- Eugene Airport (EUG): daily 8:00 AM to 11:59 PM
- Portland City Center: Monday to Thursday 8:00 AM to 6:00 PM, Sunday 8:00 AM to 4:00 PM
- Eugene W. 6th Ave (neighborhood): Monday to Friday 8:00 AM to 6:00 PM, Saturday and Sunday 8:00 AM to 2:00 PM, with after-hours key drop available
If you plan an after-hours return at an Enterprise location in Oregon, leave the keys in the designated drop box and keep a photo of the fuel gauge and odometer as evidence. Note that liability for the vehicle may continue until the branch opens and formally checks in the car. Always review the return instructions on your rental agreement.
What travel assistance is included when renting from Enterprise in Oregon?
Most Hola Car Rentals bookings, including Enterprise rentals in Oregon, include travel assistance coverage provided by Terrawind Global Protection at no additional cost. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving through Oregon's more remote areas, such as the Cascades, the coast, or eastern Oregon.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Coverage limits and exclusions are defined by Terrawind's policy terms, so review your booking confirmation for the exact conditions that apply to your Oregon rental.
What insurance coverage is included with an Enterprise rental in Oregon?
The insurance and protection options available with your Enterprise rental in Oregon depend on the rate plan you selected when booking through Hola Car Rentals.
Common coverages to look for on your booking confirmation include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your plan states zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Oregon. Some U.S. states require a minimum level of liability; confirm whether it is included in your rate.
CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Enterprise vehicle itself. You need both for comprehensive protection during your Oregon rental.
Common exclusions regardless of coverage:
- Damage caused by prohibited use (off-road driving, DUI, unauthorized drivers)
- Tires, undercarriage, and roof damage (unless a specific add-on is purchased)
- Incidents not reported promptly to Enterprise
Review your Hola Car Rentals confirmation carefully before picking up your Enterprise car in Oregon to confirm exactly which protections are included and what deductible, if any, applies.
What is the fuel policy for Enterprise rentals in Oregon?
Enterprise rentals in Oregon follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at your Enterprise location in Oregon:
- At pickup, verify the fuel gauge reads full and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the gauge and odometer
- Refuel within approximately 10 miles (15 km) of the Enterprise return location in Oregon so the tank does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge
If you return the Enterprise vehicle in Oregon with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
The fuel policy is separate from the security deposit. The deposit hold is released after return, while any fuel shortfall charge is a separate billing item on your final Enterprise receipt.
Can I pick up an Enterprise car in Oregon and return it in another state?
Yes, one-way rentals with Enterprise in Oregon that involve returning the vehicle in another state are generally permitted, but a drop-off fee may apply depending on the route.
Key points to know before booking a one-way Enterprise rental from Oregon:
- The drop-off fee is route-specific and varies by the cities involved, the vehicle class, and the season
- The fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation
- This fee cannot be prepaid and is paid directly to Enterprise at the counter
- Cross-border one-ways (for example, Oregon to Canada) may be restricted or carry significantly higher fees; confirm availability before booking
If you are driving your Enterprise rental car from Oregon into neighboring states such as Washington or California, cross-state driving is generally permitted under standard U.S. rental terms. However, always check your rental agreement for any territory restrictions, as driving into certain areas or countries can void your coverage.
If you change your drop-off location after booking, the one-way fee may be recalculated and the rate may reprice. Contact support before making mid-rental route changes to your Enterprise reservation in Oregon.
Do I need winter tires or 4WD for an Enterprise rental in Oregon during winter?
It depends on where you plan to drive in Oregon. If you are staying in the Portland metro area or along the coast, a standard Enterprise rental car in Oregon is generally adequate in winter conditions. However, if you plan to drive to higher-elevation areas such as Mount Hood, the Cascades, or other mountainous regions of Oregon, Enterprise recommends selecting a 4WD or truck rental for safer winter driving.
Oregon does not have a blanket statewide requirement for winter tires on rental vehicles, but the Oregon Department of Transportation can impose traction tire requirements on mountain passes during winter storms. These requirements typically apply to all vehicles, including rental cars.
When booking your Enterprise rental in Oregon for a winter trip, consider the following:
- Choose a 4WD or AWD vehicle if you plan to travel outside of Portland or other low-elevation cities
- Confirm with the Enterprise counter in Oregon whether the vehicle is equipped with all-season or winter tires
- Carry tire chains if required by Oregon road conditions; some Enterprise locations in Oregon may offer tire chains as an add-on
Check your rental agreement for any restrictions on where the Enterprise vehicle may be driven in Oregon, as off-road or unpaved road use is typically prohibited and can void your coverage.
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