Enterprise Car Rental
in Norfolk

Hola Car Rentals is the only premium partner of the top car rental brands operating in Norfolk, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Norfolk.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Norfolk are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Norfolk charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Norfolk International Airport (ORF), the Enterprise counter is located on the first floor of the Rental Car Facility, directly across from the terminal after baggage claim. No shuttle is required; you simply follow the car rental signs from baggage claim, cross to the facility, and proceed to the Enterprise desk to sign your rental agreement and collect your keys.

The Enterprise counter at Norfolk airport operates daily from 07:00 AM to 11:59 PM. If your flight arrives outside those hours, plan accordingly, as no after-hours pickup option is specified for this location.

Bring the following to the Enterprise counter in Norfolk:

• Your booking confirmation or printed voucher
• A valid driver's license (physical, original, unexpired)
• A major credit card in the main driver's name for the security deposit hold
• Your passport or government-issued photo ID

Enterprise operates two main locations in Norfolk, and their hours differ significantly depending on which you choose.

• Norfolk International Airport (2200 Norview Ave): open daily 07:00 AM to 11:59 PM, making it the better option for late arrivals.
• Downtown Norfolk (751 Monticello Ave): open Monday through Friday 08:00 to 14:00, Saturday 09:00 to 17:00, and closed on Sundays. This location suits non-flyers or those with flexible schedules.

If you are arriving by plane, the Enterprise airport location in Norfolk is strongly recommended given its extended daily hours. The downtown branch has much shorter windows and is closed on Sundays, so plan your pickup time carefully to avoid arriving when the counter is closed.

Note that hours can change on public holidays. Always confirm current hours on your booking confirmation before travel.

Yes, Enterprise vehicles in Norfolk come equipped with an electronic toll device, as Virginia's toll roads are almost entirely cashless. When you pick up your Enterprise rental in Norfolk, you will be offered the Enterprise TollPass service.

• Enterprise TollPass costs US$4.95 per day and covers unlimited toll transactions for that day, regardless of how many toll roads you use.
• If you decline the program, Enterprise will still bill you for any tolls incurred, plus administrative processing fees, charged to your credit card after the rental ends.
• Toll charges can appear on your statement days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

Key toll roads you may encounter driving from Norfolk include the Chesapeake Expressway (US$4.00 for a standard car over 16 miles) and the Pocahontas Parkway (US$4.85 for a 2-axle vehicle). Virginia uses the E-ZPass system, and the Enterprise TollPass integrates with it seamlessly.

If you prefer to manage tolls yourself, inform the Enterprise agent in Norfolk at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.

Yes, all Hola Car Rentals bookings, including Enterprise rentals in Norfolk, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.

This benefit is especially useful in Norfolk, where toll roads such as the Chesapeake Expressway and Pocahontas Parkway are common, and where Virginia's E-ZPass network means tolls accumulate quickly on longer drives.

To claim your cashback after returning your Enterprise vehicle in Norfolk:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the Enterprise rental agreement signed at pickup, and a receipt or statement showing toll charges paid

Example: if your booking total is US$400, the 5% cap is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive US$20 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Norfolk has one of the most complex HOV lane networks in the United States, and driving an Enterprise rental in the area without understanding the rules can result in fines.

• I-64, I-264, and I-564 all feature HOV-2 lanes requiring a minimum of 2 occupants in the vehicle. These lanes span roughly 40 miles across the Hampton Roads network.
• I-64 includes a reversible express lane system that runs westbound toward Naval Station Norfolk and the Hampton Roads Bridge-Tunnel in the mornings, and eastbound in the afternoons. Dynamic green arrow and red X overhead signs indicate which direction is active.
• Part-time shoulder express lanes operate in the opposite direction of the reversible lanes during peak hours, adding another layer of complexity for first-time visitors.
• Single-occupant drivers caught in HOV lanes face fines enforced by patrols, particularly around the I-64 and I-264 interchange.

If you are driving your Enterprise rental in Norfolk solo, stay in the standard general-purpose lanes and watch for overhead signage carefully. The reversible lane entry and exit points at locations like Northampton Boulevard and Tidewater Drive can be confusing, so reduce speed and read signs well in advance.

To collect your Enterprise rental in Norfolk, you must present all documents in physical form at the counter. Digital copies are not accepted.

• A valid, original, unexpired driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold (debit and prepaid cards are not accepted)
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• If you are visiting from outside the United States, bring your round-trip flight or cruise tickets as well

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in Latin script but not in English, an IDP is strongly recommended. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

All additional drivers must also be present at the Enterprise counter in Norfolk with their own valid license and ID, and must sign the rental agreement to be covered.

Yes, you can add an additional driver to your Enterprise rental in Norfolk, but the driver must be present at the counter at the time of pickup with a valid driver's license and ID.

For Enterprise in Norfolk, the additional driver fee is US$15 per day plus applicable taxes when not already included in your rate. Check your booking confirmation to see whether an additional driver is listed as included at no charge.

Requirements for any additional driver on an Enterprise rental in Norfolk:

• Must be physically present at the Enterprise counter at pickup
• Must present a valid, original driver's license (and IDP if required)
• Must meet the minimum age requirements for the rental location
• Must sign the rental agreement

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle, coverage may be void. If you need to add a driver after pickup, visit an Enterprise branch in Norfolk to update the agreement in person.

Yes, one-way rentals are available through Enterprise in Norfolk, but they must be booked in advance and may carry a drop-off fee depending on the return location.

For example, returning an Enterprise vehicle picked up at Norfolk International Airport (2200 Norview Ave) to Newport News Williamsburg International Airport or another Virginia city may incur a one-time drop-off charge. The exact fee depends on the route, vehicle class, and season.

How to check for a drop-off fee on your Norfolk Enterprise booking:

• During checkout, select your different return location and the fee will appear under the "To pay at destination" section if applicable
• Your booking confirmation will also list any drop-off fee separately
• This fee cannot be prepaid and is paid directly to Enterprise at the Norfolk pickup counter

Cross-state one-way rentals are sometimes restricted or carry higher fees. Always confirm the terms on your confirmation before travel. If the Enterprise counter in Norfolk charges a drop-off fee that differs from what your confirmation shows, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

Most Hola Car Rentals bookings, including Enterprise rentals in Norfolk, include travel assistance provided by Terrawind Global Protection. This benefit is particularly relevant in Norfolk given the area's complex highway network, including reversible express lanes on I-64 and long stretches near military bases where help may not be immediately accessible.

Coverage typically includes:

• Medical assistance for up to 5 passengers (non-pre-existing conditions and accidents)
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms applicable to your itinerary.

Yes, a major credit card in the main driver's name is required at the Enterprise counter in Norfolk. The card must be physical, with the driver's name printed on it, and must have sufficient available credit to cover the security deposit hold.

For a standard vehicle in the United States, the typical security hold is approximately US$300 to US$400, though the exact amount is set by Enterprise at the Norfolk counter and may vary by vehicle class or location.

• Debit cards and prepaid cards are not accepted for the security deposit hold
• Virtual or digital-wallet-only cards are not accepted; you must present the physical card
• The card must be in the main driver's name, not a third party's name
• Even if you prepaid your booking online, you must still present a physical credit card at the Enterprise counter in Norfolk

The hold is a temporary authorization, not a charge. It reduces your available credit until Enterprise releases it after vehicle return, which your bank may take up to 15 business days to reflect. Bring a backup credit card in your name in case your primary card is declined.

Yes, Enterprise in Norfolk applies a young-driver surcharge for renters between the ages of 21 and 24. The standard minimum age to rent without a surcharge is 25.

For Enterprise rentals in Norfolk, the young-driver fee is US$15 per day plus applicable taxes, in addition to the base rental rate. Vehicle class restrictions also apply; categories such as full-size SUVs, minivans, luxury, and premium vehicles are typically restricted to renters aged 25 and older.

• Drivers aged 21 to 24 can generally rent economy, compact, intermediate, and compact SUV categories
• The surcharge is paid at the Enterprise counter in Norfolk at pickup
• Drivers under 21 are not eligible to rent at most U.S. locations, including Norfolk

If you are between 21 and 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Enterprise) may waive the underage fee. For Enterprise in Norfolk specifically, the standard surcharge applies regardless of nationality. Confirm your eligibility and vehicle class before booking.

Enterprise rentals in Norfolk follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel charges on your Norfolk Enterprise rental:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location (Norfolk airport or downtown branch) so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Norfolk, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Enterprise vehicle in Norfolk with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus an administrative service fee. Ask the Enterprise agent in Norfolk at pickup for the nearest gas station to the return location.

The insurance and protection coverage included with your Enterprise rental in Norfolk depends on the rate plan selected when booking through Hola Car Rentals. Review your booking confirmation carefully to see what is listed.

Common protections that may be included:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise rental vehicle. A deductible may still apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Virginia, state-minimum liability is not universally mandated for all rental situations, so adding supplemental liability coverage is strongly recommended for your Norfolk Enterprise rental.

CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Enterprise vehicle itself. They are separate protections that work together.

Common exclusions regardless of plan:

• Damage from prohibited use such as off-road driving or driving under the influence
• Tires, undercarriage, and roof damage (unless specifically included)
• Drivers not listed on the Enterprise rental agreement in Norfolk

Always verify coverage details on your rental agreement at the Enterprise counter before driving away.