Enterprise Car Rental
in Newport News

Hola Car Rentals is the only premium partner of the top car rental brands operating in Newport News, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Newport News.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Newport News are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Newport News charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Newport News Williamsburg International Airport (PHF) is located in the Rental Car Facility directly across from baggage claim. Once you collect your bags, follow the signs to the Rental Car Facility and proceed to the Enterprise counter on the first floor to complete your paperwork and receive your vehicle.

No shuttle is required at PHF. The facility is on-site, so you can walk directly from the terminal without additional transport. Allow roughly 20 to 45 minutes from baggage claim to driving away, accounting for counter wait time, paperwork, and vehicle inspection.

If you prefer an off-airport Enterprise location in Newport News, branches are also available at 618 J Clyde Morris Blvd, 1008 J Clyde Morris Blvd, and 12950 Jefferson Ave. Those city locations require you to travel directly to the branch address and are not connected to an airport shuttle.

To pick up your Enterprise rental car in Newport News, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security hold)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Newport News.

Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to rent from Enterprise in Newport News.

At pick-up, Enterprise will place a temporary authorization (hold) on your card to cover the security deposit. In the United States, this hold is typically around US$300 to US$400 for standard vehicles, though the exact amount depends on the vehicle class and location. The hold reduces your available credit until it is released after you return the car, which can take up to 15 business days depending on your bank.

• Debit cards are not accepted for the security deposit
• Prepaid or virtual cards are not accepted
• The card must be physically present at the Newport News Enterprise counter
• The name on the card must match the main driver's name on the rental agreement

It is a good idea to bring a backup credit card in case your primary card is declined.

Virginia uses the E-ZPass electronic toll system, and nearly all toll roads in the state are cashless or require exact change only during overnight hours. When you rent from Enterprise in Newport News, your vehicle will already have a toll device installed.

Enterprise offers its TollPass program at approximately US$4.95 per day. This fee is charged for every day of the rental, regardless of whether you actually use a toll road that day. Actual toll charges are added on top of the daily fee.

Common toll roads you may encounter driving from Newport News include:

• Chesapeake Expressway (16 miles): US$4.00 for standard 2-axle cars
• Pocahontas Parkway: US$4.85 for 2-axle vehicles
• I-64, I-66, and I-95 Express Lanes: dynamic pricing based on real-time traffic

If you choose not to enroll in the Enterprise TollPass program in Newport News, the rental company will bill the actual toll amounts plus administrative processing fees to your credit card after the rental ends. Toll charges can appear on your statement days or even weeks after you return the vehicle.

If you miss a toll without enrolling in a program, a violation notice may be issued by the Virginia Department of Transportation and forwarded to you through Enterprise.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise rental in Newport News.

Virginia's toll network includes the E-ZPass system covering roads such as the Chesapeake Expressway, Pocahontas Parkway, and the I-64 and I-66 Express Lanes, so tolls can add up during your trip.

To claim your cashback after returning your Enterprise vehicle in Newport News:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid

The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to your original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Yes, Newport News actively enforces traffic laws using PHOTOSafe red-light cameras at specific intersections, which can surprise drivers who are not familiar with automated enforcement.

The three monitored intersections in Newport News are:

• Mercury Blvd at Jefferson Ave
• Denbigh Blvd at Jefferson Ave
• Oyster Point Rd at Jefferson Ave

These cameras capture vehicles that enter the intersection after the light has turned red, including right-on-red violations. Enforcement is based on photo evidence and civil penalties are mailed to the registered owner of the vehicle, which in this case would be Enterprise. The fine would then be passed on to you as the renter.

Jefferson Ave is also a major arterial road connecting several Enterprise branches in Newport News, so you are likely to drive through at least one of these intersections. The city also uses traffic-adaptive signal systems near I-664 off-ramps on Jefferson Ave, which can shift traffic unpredictably to parallel roads during highway incidents. Allow extra time and follow all signal changes carefully when driving in Newport News.

When you pick up your Enterprise rental car at Newport News Williamsburg International Airport (PHF), additional fees beyond the base rate apply because of the airport location. These are standard charges at U.S. airport rental facilities and are separate from your prepaid rate.

Typical airport-related fees at Newport News PHF include:

• Airport Concession Recovery Fee (ACRF): typically 8% to 12% of the base rental rate, charged by Enterprise to recover the cost of operating at the airport
• Customer Facility Charge (CFC): approximately US$4.50 per day, covering the cost of the on-site Rental Car Facility
• Virginia state motor vehicle rental tax: approximately 5%

Off-airport Enterprise locations in Newport News, such as the branches on Jefferson Ave or J Clyde Morris Blvd, generally do not include the concession recovery fee or customer facility charge. This can make off-airport rentals 15% to 25% less expensive in total fees, though you will need to arrange your own transport from the airport to the branch.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Enterprise counter in Newport News at pick-up.

Yes, Enterprise charges a young driver surcharge in Newport News for renters under 25 years old.

In the United States, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent from Enterprise in Newport News but will pay an additional daily fee of approximately US$15 per day plus applicable taxes. This fee is paid at the counter and is not included in your prepaid rate.

Additional restrictions that apply to young renters at Enterprise in Newport News include:

• Most premium, luxury, full-size SUV, minivan, and specialty vehicle classes are restricted to drivers 25 and older
• Economy, compact, and intermediate vehicle classes are generally available to drivers aged 21 to 24
• Drivers under 21 are not eligible to rent from Enterprise in Virginia

If you are adding a young driver as an additional driver to your Newport News Enterprise rental, the same surcharge and age restrictions apply. The additional driver must be present at the counter with a valid driver's license to be added to the rental agreement.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or other covered incident during your Enterprise rental in Newport News or while driving on Virginia highways such as I-64 or I-664.

Coverage typically includes:

• Medical assistance for up to 5 passengers (non-pre-existing conditions and accidents)
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your current location in Newport News or Virginia, and a brief description of the situation. Follow the coordinator's instructions before incurring any expenses, as some reimbursements require prior authorization.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself, which is handled separately by CDW/LDW coverage.

Yes, you can add an additional driver to your Enterprise rental in Newport News, either at no cost if your rate includes it or for a fee paid at the counter.

When the additional driver fee is not included in your rate, Enterprise charges approximately US$15 per day plus applicable taxes in Newport News. The additional driver must be present at the Enterprise counter at pick-up with a valid driver's license. They must also meet the minimum age requirements, and if they are between 21 and 24 years old, a young driver surcharge may also apply.

Steps to add an additional driver at the Newport News Enterprise counter:

• Check your booking confirmation to see if an additional driver is already included in your rate
• Bring the additional driver to the counter at pick-up with their physical driver's license
• If their license is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Enterprise rental agreement in Newport News are covered by the vehicle's protections such as CDW/LDW. Anyone who drives the car without being named on the contract may void coverage entirely.

Yes, one-way rentals are available through Enterprise in Newport News, but a drop-off fee may apply depending on your return location.

The drop-off fee is set by Enterprise and varies based on the route, distance, vehicle class, and season. It is not included in your prepaid rate and must be paid at the counter in Newport News at pick-up. You can see whether a drop-off fee applies during the booking process on the rate details page, listed under the section showing charges due at the destination.

General patterns for one-way rentals from Newport News:

• Returning to another city in Virginia or a neighboring state typically incurs a drop-off fee
• Cross-country or remote routes may carry higher fees or may not be permitted depending on Enterprise's policies
• Returning to a different Enterprise location within Newport News itself may not trigger a fee, but confirm during booking

If you need to change your return location after booking, contact support as soon as possible. Mid-rental route changes must be approved by Enterprise directly and may result in a higher fee or repricing of your reservation.

Enterprise applies a Full-to-Full fuel policy for rentals in Newport News. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Newport News Enterprise rental:

• Confirm the starting fuel level with the agent at pick-up and make sure it is recorded on the rental agreement
• Take a photo of the dashboard showing the fuel gauge and odometer before leaving the lot
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• Show the full gauge to the agent at return or leave the receipt in the key drop envelope for after-hours returns

If you return the Enterprise vehicle in Newport News with less fuel than recorded at pick-up, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. These charges can appear on your card after the rental has ended.

If the car was not full at pick-up, ask the agent to record the exact level on the agreement and return it at that same level to avoid any dispute.

Enterprise operating hours in Newport News vary by location and can change on public holidays. It is important to confirm the hours for your specific branch before your arrival, as counter hours are shown on your booking confirmation and rental agreement.

Enterprise operates multiple locations in Newport News, including the on-site counter at Newport News Williamsburg International Airport (PHF) at 900 Bland Blvd and city branches on Jefferson Ave and J Clyde Morris Blvd. Each location may have different opening and closing times.

Key things to keep in mind regarding pick-up and return timing at Enterprise in Newport News:

• Enterprise will hold your reservation for up to 24 hours after the scheduled pick-up time if your flight is delayed
• If your delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312
• The standard grace period for late returns is approximately 30 minutes; returning after that window may result in charges for an additional hour or day plus a late fee
• After-hours return availability is not confirmed for all Newport News Enterprise locations, so check your rental agreement for key drop instructions if you plan to return outside business hours

Always plan your return time to account for refueling near the Newport News return location before the counter closes.