Enterprise Car Rental
in Austin

Hola Car Rentals is the only premium partner of the top car rental brands operating in Austin, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Austin-Bergstrom International Airport (AUS) is located inside the on-site Consolidated Rental Car Facility (ConRAC) at 3819 Presidential Blvd, Austin, TX 78719.

From the Barbara Jordan Terminal, you can reach the Enterprise counter two ways:

• Walk via the marked pedestrian crosswalk directly across to the ConRAC garage, no long walk required
• Take a frequent shuttle bus that serves both the Barbara Jordan Terminal and the South Terminal

The ConRAC is close to the terminal, so most renters reach the Enterprise desk within a few minutes of exiting baggage claim. Allow 20 to 45 minutes from landing to driving away, depending on baggage wait times and counter queues. Counter hours at the Austin AUS location run daily from 06:30 AM to 11:59 PM.

To collect your Enterprise rental car in Austin, you must bring the following physical documents, digital copies are not accepted at the counter:

• A valid, unexpired driver's license (original, physical card) in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the US)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example, Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid on its own.

At Enterprise locations in Austin, a foreign driver's license from outside the US or Canada is generally accepted when accompanied by a passport. Debit and prepaid cards are not accepted for the security deposit hold.

Not always, but it depends on your license. At Enterprise locations in Austin, an International Driving Permit (IDP) is not mandatory for every foreign renter, but it is required in specific situations.

You must carry an IDP alongside your original license if your license uses a non-Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, the IDP serves as a translation and must accompany the original license at all times.

If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required at most Enterprise Austin counters. However, Enterprise may still request additional documentation such as a passport.

Important rules to remember:

• The IDP is a translation document only, it is not a standalone license and will not be accepted without your original license
• You must obtain your IDP in your home country before traveling; US-based issuers do not issue IDPs to non-US license holders
• All documents presented at the Austin Enterprise counter must be physical originals, no digital versions are accepted

Austin and the wider Texas road network use a largely cashless toll system, meaning almost no cash booths exist. When you pick up your Enterprise rental in Austin, the vehicle will already include an electronic toll device (transponder or plate-based billing system).

At the Enterprise counter in Austin, you typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all toll usage during your rental period
• Pay per use: if you decline the package, Enterprise will charge you the actual toll amounts plus daily or administrative processing fees after the rental ends, sometimes weeks later

Key toll roads you may encounter around Austin include SH 130 and other TxTag-managed routes operated by the Texas Department of Transportation. Tolls on these roads are billed via overhead gantries that read the transponder or photograph the license plate.

If you plan to use your own personal transponder, inform the Enterprise agent at the Austin counter so they can deactivate the vehicle's default device and help you avoid duplicate charges.

All bookings made through Hola Car Rentals include Tolls Cashback, which lets you claim up to 5% of your total booking value back for tolls paid during your Austin rental. Submit your claim within 30 days of returning the vehicle.

Yes, you can add an additional driver to your Enterprise rental in Austin, but a fee may apply depending on your rate.

If your booking confirmation explicitly states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, Enterprise charges the following at the Austin counter:

• US$15 per day plus applicable taxes for Alamo, National, and Enterprise locations

To add an additional driver at the Enterprise counter in Austin:

• The additional driver must be present at pickup with a valid driver's license (and an IDP if required)
• Both the main driver and the additional driver must sign the rental agreement
• The additional driver must meet the minimum age requirements, in most US states, including Texas, the standard minimum is 25 without a surcharge

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone drives who is not named on the contract, coverage may be void. Always verify the additional driver's name appears on your paperwork before leaving the Austin Enterprise location.

Yes, Enterprise in Austin applies a young-driver surcharge for renters between the ages of 21 and 24. The standard minimum age to rent without an additional fee in the United States is 25.

Drivers aged 21 to 24 can still rent from Enterprise in Austin but should expect:

• A daily young-renter surcharge on top of the base rental rate
• Restrictions on certain vehicle classes, categories such as luxury, premium, full-size SUV, minivan, and convertible are typically reserved for renters aged 25 and older
• Economy, compact, intermediate, and compact SUV classes are generally available to under-25 renters

Renters under 21 are not eligible to rent from Enterprise at Austin locations under standard policy.

One exception worth noting: if you are aged 21 to 24 and are a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Enterprise) may waive the underage fee when the waiver is explicitly shown on your booking confirmation. This exception does not apply to Enterprise Austin rentals.

Always check your booking confirmation for the exact surcharge amount applicable to your Austin reservation.

Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in Austin, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.

Austin sits within the Texas toll network, where roads such as SH 130 and various TxTag-managed express routes are fully cashless. Toll charges can add up, especially if you drive frequently on Austin-area highways, making this benefit particularly useful.

To claim your Tolls Cashback after your Austin Enterprise rental:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback – Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Enterprise, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses toll charges only, traffic fines and administrative processing fees are not eligible.

The insurance coverage included in your Enterprise rental in Austin depends on the rate plan you selected when booking. Here is a summary of the main protections to be aware of:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Austin. In Texas, state-minimum liability is not automatically guaranteed on all rentals, so check your confirmation carefully. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.

CDW/LDW and LIS/ALI/SLI are separate protections, you need both for comprehensive coverage. Neither covers your personal belongings (that requires Personal Effects Coverage) or your own injuries (that requires Personal Accident Insurance).

Review your booking confirmation before arriving at the Enterprise counter in Austin to confirm exactly which coverages are included and whether any deductible applies.

Enterprise rentals in Austin follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Austin:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Enterprise return location at AUS (3819 Presidential Blvd) or your city branch before dropping off
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Enterprise vehicle in Austin with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Using the wrong fuel type (gasoline versus diesel) is not covered by the fuel policy and may generate additional charges, so always confirm the correct fuel type for your Austin Enterprise vehicle at pickup.

When you pick up your Enterprise rental in Austin, the counter agent will place a temporary authorization hold on your credit card. This is not a charge, it is a hold that reduces your available credit until it is released after you return the vehicle.

For Enterprise rentals in Austin and across the United States, typical security deposit holds on credit cards range from approximately US$300 to US$400 for standard vehicle classes. The exact amount can be higher for premium or specialty vehicles.

Important requirements for the deposit at the Austin Enterprise counter:

• You must present a physical, major credit card with the driver's name printed on the card, in the main driver's name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
• The card must have sufficient available credit to cover the hold plus any expected charges

After you return the Enterprise vehicle in Austin and the contract closes, the hold is released. Your bank or card issuer controls how quickly it reappears as available credit, this can take up to 15 business days. Bringing a backup credit card is always recommended in case your primary card is declined.

Yes, Enterprise operates city center locations in Austin in addition to the airport counter at AUS. If you prefer to avoid the airport ConRAC, you can pick up your Enterprise rental directly at a downtown Austin branch.

Enterprise city locations in Austin include:

• Downtown Austin at 816 Colorado St, Austin, TX 78701
• Austin 7th and Northwestern at 2301 E 7th St, Austin, TX 78702

At these downtown Austin Enterprise branches, there are no airport shuttles or ConRAC facilities involved. You arrive directly at the branch address by rideshare, taxi, or other transport and collect your vehicle at the counter.

Keep in mind that downtown Enterprise locations in Austin may have different operating hours than the AUS airport counter, which runs daily from 06:30 AM to 11:59 PM. Confirm the hours for your chosen branch before booking.

One practical note: airport rentals in Austin typically include airport concession fees and customer facility charges that may not apply at off-airport Enterprise locations, which can affect the total cost. Review your booking confirmation carefully to understand what fees are included or due at pickup for your chosen Austin Enterprise location.

Austin's downtown street grid is notably confusing for first-time drivers, and this directly affects how you navigate your Enterprise rental in the city.

The downtown area uses a hybrid mix of one-way and two-way streets that changes block by block:

• Streets such as 5th and 6th remain one-way, which can force out-of-direction travel and require U-turns or detours
• Other streets including 7th, 9th, 10th, and Brazos have been converted to two-way, meaning the direction of travel can differ from what you might expect on adjacent blocks
• The US 290 and TX 71 interchange near Austin features a single-point urban interchange (SPUI), an unusual design that funnels traffic through one crossover point for simultaneous left turns, unfamiliar to most visitors

Texas also reports a significant number of wrong-way driving incidents on urban roads, partly attributed to confusion caused by these hybrid one-way and two-way configurations.

Practical tips for driving your Enterprise rental in Austin:

• Use GPS navigation and verify the direction of each street before turning, especially downtown
• Do not rely on the pattern of one block to predict the next
• Allow extra time when navigating downtown Austin, particularly during your first day with the rental

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Enterprise rentals in Austin as well. However, this benefit is available only to travelers who are not residents or citizens of the United States or Canada.

If you qualify, the travel assistance coverage typically includes:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage is particularly relevant if you experience a medical emergency or accident while driving your Enterprise rental on Austin highways such as SH 130 or I-35, where distances between services can be significant.

To use the assistance, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Austin, and a brief description of the situation. Always check your booking confirmation for the exact coverage terms applicable to your Enterprise Austin rental.