Enterprise Car Hire
in Kelowna

Hola Car Rentals is a premium partner of the leading car hire companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Kelowna International Airport (YLW) is located in the Arrivals Hall near baggage claim, in the ground transportation section. No shuttle or consolidated hire centre is required.

After collecting your luggage, walk to the Enterprise counter, complete your paperwork and receive your keys, then proceed on foot to the south end of the car park where your vehicle will be waiting. The entire process from baggage claim to driving away typically takes 20 to 45 minutes, depending on queue length.

The airport Enterprise location address is 11 - 5533 Airport Way, Kelowna. Counter hours are 08:00 to 17:00 Monday through Saturday, with reduced Sunday hours, so if you are arriving late in the evening, confirm your pickup time aligns with operating hours before booking.

Yes, Enterprise operates off-airport city locations in the Kelowna area in addition to the Kelowna International Airport (YLW) counter.

The two neighbourhood branch locations are:

• 1517 Keehn Road, Kelowna
• 1060 Stevens Road, West Kelowna

Both are situated in West Kelowna, approximately 20 to 30 minutes from central Kelowna or the airport. These branches offer a pickup service, meaning Enterprise staff can retrieve you from your location rather than requiring you to travel to the counter independently.

Hours at these city branches are generally Monday through Friday 08:00 to 17:00, and Saturday 09:00 to 12:00. Note that some branches may be closed on Sundays, so if you need a Sunday pickup in Kelowna, the airport location is the more reliable option. Always confirm hours directly when booking, as they can vary by season or holiday.

To collect your Enterprise hire in Kelowna, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents presented at the Enterprise counter in Kelowna must be physical originals. Digital copies shown on a phone or tablet are not accepted. Bring a backup credit card in your name in case your primary card is declined at the deposit stage.

Most roads in and around Kelowna and throughout British Columbia are toll-free, so day-to-day driving with your Enterprise hire in Kelowna will not involve toll charges. The only tolled crossing in BC is the Port Mann Bridge in the Greater Vancouver area, which uses fully cashless, plate-based billing with no cash payment option at the bridge.

If you drive your Enterprise hire from Kelowna towards Vancouver and cross the Port Mann Bridge, the toll is captured by plate photo and billed to Enterprise, who then passes the charge to you along with an administrative processing fee. Enterprise offers an optional TollPass programme for this purpose, typically charging a convenience fee of US$3.95 to US$4.95 per day (capped at approximately US$30 per hire period) for covered roads.

If you do not enrol in a toll programme and cross a tolled road, you will still be charged the toll plus an administrative fee, often billed weeks after your hire ends.

Hola Car Rentals includes Tolls Cashback on all bookings: you can claim up to 5% of your total booking value back for tolls paid during your Enterprise hire. Email [email protected] within 30 days of returning the vehicle with your hire agreement and toll receipt to claim.

When you pick up your Enterprise hire in Kelowna, a temporary authorisation (hold) will be placed on your major credit card. This is not a charge but reduces your available credit until it is released after you return the vehicle.

For hires in Canada, typical security deposit holds range from GBP 300 to GBP 500, though some Enterprise locations may require a hold of approximately GBP 750 depending on the vehicle class, season, or specific branch policy. Premium or larger vehicles may carry higher holds.

Important points to keep in mind:

• Only a major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards and prepaid cards are not permitted.
• The card must be in the main driver’s name and presented physically at the Enterprise counter in Kelowna.
• After you return the vehicle, Enterprise releases the hold, but your bank controls when the funds reappear in your available credit, which can take up to 15 working days.
• Bring a backup credit card in case your primary card is declined.

Confirm the exact hold amount with the Enterprise agent in Kelowna at the time of pickup, as amounts can vary.

Yes, you can add an additional driver to your Enterprise hire in Kelowna, either as part of your rate or by paying a fee at the counter.

For Enterprise in Kelowna, the additional driver fee is GBP 15 per day plus applicable taxes when not already included in your rate. Check your booking confirmation to see if an additional driver is listed as included before you arrive at the counter.

Requirements for adding a driver at the Enterprise counter in Kelowna:

• The additional driver must be present at pickup with a valid driver’s licence
• They must meet the minimum age requirements for hiring in British Columbia
• If their licence is not in English or uses a non-Latin alphabet, an IDP is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the hire agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the Enterprise vehicle in Kelowna, cover may be voided and additional charges could apply. You cannot add a driver remotely after pickup without visiting a branch in person.

Yes, one-way hires with Enterprise in Kelowna are generally permitted within Canada and to the continental United States, though not to Alaska or Mexico.

A drop-off fee may apply when you return the vehicle to a different location than your Kelowna pickup point. This fee varies depending on the destination city, distance, vehicle class, and season. It is route-specific and set by Enterprise.

How to check for a drop-off fee:

• During the booking process, select your different return location and the fee will appear on the rate details page under the section labelled as charges due at destination
• Your booking confirmation will also list any applicable drop-off fee
• This fee cannot be prepaid and is paid directly to Enterprise at the counter

If you change your return location after booking your Kelowna Enterprise hire, the drop-off fee may be recalculated and the overall rate may reprice. Mid-hire route changes must be approved by the Enterprise branch. Always confirm one-way availability and fees before finalising your reservation.

Enterprise hires in Kelowna follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Kelowna:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the Enterprise return location in Kelowna so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Enterprise vehicle in Kelowna with less fuel than recorded at pickup, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be relevant if you experience an incident during your Enterprise hire in the Kelowna area or on surrounding highways in British Columbia.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover is designed for situations such as a medical emergency while driving through the Okanagan region or a road incident on a remote stretch of highway near Kelowna. It does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (handled by LIS/SLI).

Important: this travel assistance benefit does not apply to Canadian residents. If you are a resident of Canada, you do not qualify for this cover regardless of where you pick up your Enterprise hire in Kelowna.

To reach assistance 24/7, call +1 888 980 9992 or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

When booking an Enterprise hire in Kelowna through Hola Car Rentals, your rate may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

For third-party liability, Canadian provincial law requires every vehicle on the road to carry third-party liability cover. This statutory liability is included by default when you hire in Canada, including at Enterprise in Kelowna. You can also purchase supplemental liability (LIS/SLI) for higher cover limits if desired.

Key points to review before pickup:

• Check your booking confirmation to confirm whether CDW/LDW is listed as included
• Note the deductible or excess amount that applies per incident
• CDW/LDW covers only the Enterprise hire vehicle, not injuries to others or your personal belongings
• Only drivers named on the hire agreement are covered
• Prohibited uses such as off-road driving or driving under the influence void cover

At the Enterprise counter in Kelowna, review the hire agreement carefully to confirm all coverages match what appears on your booking confirmation.

The Enterprise counter at Kelowna International Airport (YLW) operates on weekends, but with reduced hours compared to weekdays. On Saturdays, the counter is open from 08:00 to 17:00. Sunday hours are more limited, so if you are arriving on a Sunday, confirm your specific arrival time falls within the operating window before finalising your booking.

The off-airport Enterprise branches in the Kelowna area (1517 Keehn Road and 1060 Stevens Road in West Kelowna) have shorter weekend hours, typically 09:00 to 12:00 on Saturdays, and may be closed on Sundays entirely.

Practical tips for weekend arrivals:

• If your flight lands late on a Saturday or on a Sunday, verify the Enterprise airport counter will still be open when you arrive
• Hire companies will generally hold your booking for up to 24 hours if your flight is delayed, but only if you arrive during service hours
• For flights delayed beyond 24 hours, contact Hola Car Rentals support as soon as possible

Hours can change on public holidays in British Columbia, so always check your booking confirmation and contact Enterprise in Kelowna directly if your arrival falls on a statutory holiday.

No, a debit card is not accepted for the security deposit hold when picking up your Enterprise hire in Kelowna. A major credit card with the driver’s name printed on the card and presented physically at the counter is required.

This applies even if you have already prepaid your booking online. The credit card is needed at the Enterprise counter in Kelowna to place a temporary authorisation (hold) covering potential incidentals such as fuel shortfalls, late returns, or damage.

What your credit card must meet:

• It must be a major credit card (Visa or Mastercard are widely accepted at Kelowna Airport Enterprise)
• The driver’s name must be printed on the physical card
• The card must be in the main driver’s name, not a third party’s
• You must have sufficient available credit to cover the hold, typically GBP 300 to GBP 500 for standard vehicles in Canada
• Virtual cards, prepaid cards, and digital wallet payments are not accepted for the deposit

Bring a backup credit card in your own name in case your primary card is declined at the Enterprise counter in Kelowna. Notify your bank of your travel plans in advance to prevent fraud blocks on an in-person authorisation.

Hola Car Rentals includes Tolls Cashback on all bookings, including Enterprise hires in Kelowna. You can claim up to 5% of your total booking value back for tolls paid during your hire period.

Most driving in and around Kelowna is toll-free, as British Columbia has no toll roads in the region. However, if your Enterprise hire takes you towards Vancouver and you cross the Port Mann Bridge (the only tolled crossing in BC), those toll charges are eligible for the cashback.

How to claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Enterprise vehicle in Kelowna
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

The refund is processed to your original payment method and typically takes 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback covers toll charges only, not administrative fees, fines, or parking charges.