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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
4.9
user review 1 user review 2 user review 3 +3384
3387 reviews
4.9 stars, 3387 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 4 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 4 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 4 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 4 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 3 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 3 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 2 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 1 week ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 2 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 1 week ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 1 week ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 1 week ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 3 days ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 1 week ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 1 week ago
"Excellent service"
Tanner Blair
Tanner Blair
5 6 days ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 6 days ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 6 days ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 5 days ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 4 days ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 4 days ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 days ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 days ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 yesterday
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 yesterday
"Perfect!"
Graham Dopheide
Graham Dopheide
5 yesterday
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 21 hours ago
"Excellent price"

About renting a car with Dollar in Washington

Dollar operates across Washington state's main arrival points, with counters at Seattle-Tacoma International Airport (SEA), Spokane International Airport (GEG), and Bellingham International Airport (BLI). At SEA, the rental facility sits roughly one mile north of the terminal; a 24-hour shuttle runs from the north and south ends of baggage claim, and the full process from landing to driving away typically takes 30 to 60 minutes. Washington's toll network runs on the Good to Go! electronic system — E-ZPass is not accepted here, which catches many Northeast US travelers off guard. Dollar offers a flat daily toll package ranging from roughly US$11 to US$25; without it, each day a toll road is used triggers a pay-per-use administrative fee of around US$4.95 to US$5.35 on top of the actual toll charge. Fuel in Washington averages around US$5.39 per gallon for regular, with Seattle-area stations typically running higher — refuel before returning the car to avoid the rental company's fuel service markup. A credit card in the primary driver's name is required at pickup; Dollar places a deposit hold of roughly US$200 to US$400 on standard vehicles, which may take up to ten business days to clear after return. International visitors whose license uses a non-Latin script — Arabic, Cyrillic, Chinese, or similar — will need an International Driving Permit alongside their home-country license.

Best Car Rental Deals

4.5/ 5
Kia K5

Kia K5 | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From $ 45.24 / day
4.5/ 5
Chevrolet Spark

Chevrolet Spark | Automatic

SMALL

or Small similar

4 2 Automatic
From $ 45.86 / day
4.5/ 5
Nissan Rogue

Nissan Rogue | Automatic

SUV

or SUV similar

5 4 Automatic
From $ 47.03 / day
4.5/ 5
Dodge RAM 2500

Dodge RAM 2500 | Automatic

PICKUP

or Pickup similar

6 Automatic
From $ 65.04 / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Dollar in Washington include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Washington, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Washington.

Will I face unexpected charges at the Dollar counter in Washington when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Dollar booking in Washington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Washington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Dollar rental car in Washington at Reagan National Airport?

Your Dollar rental car counter in Washington is located at 1 Aviation Circle, Reagan National Airport (DCA), Washington, DC 20001. The counter is integrated within the airport facility and is typically accessible after you collect your baggage.

To find the Dollar counter at Washington DCA, follow the car rental signs after exiting baggage claim toward the ground transportation area. The counter is on-site, so no off-airport shuttle is required at this location.

Before heading to the counter, make sure you have the following ready:

  • Your booking confirmation
  • A valid driver's license (physical, original, unexpired)
  • A major credit card in the main driver's name with the name printed on the card
  • Your passport or government-issued photo ID

If you are arriving on an international flight into Washington, also bring your round-trip travel documents. Counter hours at Dollar's Washington DCA location are not published in advance, so confirm your pickup time aligns with counter availability when you book.

Where is the Dollar car rental counter at Union Station in Washington, DC?

The Dollar car rental location at Union Station in Washington, DC is at 99 H St NE, Washington, DC 20002. This is a street-level, on-site counter where both the desk and vehicles are available directly at the address, so no shuttle or additional transfer is needed.

This Washington city center Dollar location is a convenient option if you are not arriving by plane or if you prefer to avoid the airport. Keep in mind that city center locations like this one typically operate during standard business hours and may not offer after-hours pickup or return options.

When you arrive at the Dollar counter in Washington, bring:

  • Your booking confirmation or printed voucher
  • A valid driver's license (physical and unexpired)
  • A major credit card in the main driver's name with the name printed on the card for the security deposit
  • Your passport or valid government photo ID

If your license is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, or Cyrillic), you should also carry an International Driving Permit alongside your original license.

Are there toll roads in Washington, DC with a Dollar rental car?

No, Washington, DC itself does not have toll roads within its city boundaries. However, if you drive your Dollar rental car out of Washington into neighboring Maryland or Virginia, you will encounter tolls on several major routes.

Common toll routes near Washington that Dollar renters frequently use include:

  • Wilson Bridge (I-95/I-495) between DC, Maryland, and Virginia: approximately US$6 to US$8 per crossing
  • 495 Express Lanes on the Virginia side of the Beltway: dynamic pricing of approximately US$4 to US$20 per segment during peak hours
  • Dulles Toll Road and Greenway (to/from Dulles Airport): approximately US$5.75 to US$6.25 one-way
  • I-95 Express Lanes toward Baltimore: approximately US$8 to US$15 total

Nearly all toll facilities in the Washington area are fully cashless, meaning your Dollar rental vehicle's license plate is photographed and billed electronically. There are no cash booths on most routes. Your Dollar rental will either come equipped with a transponder or be enrolled in a plate-based billing program.

At the Dollar counter in Washington, you can choose a pay-per-use toll program (approximately US$4.95 to US$5.35 per usage day plus actual toll charges) or an unlimited daily toll package. There are no congestion charges or emissions zones within Washington, DC itself.

How does the toll transponder program work for Dollar rentals in Washington?

When you pick up your Dollar rental car in Washington, the vehicle will already be equipped with an electronic toll device or enrolled in a plate-based billing system, since virtually all toll roads in the Washington, DC area are fully cashless with no cash booths.

At the Dollar counter in Washington, you have two main options:

  • Unlimited toll package: a flat daily rate of approximately US$11 to US$25 per day, covering all tolls you incur during the rental regardless of how many toll roads you use
  • Pay-per-use: you are charged the actual toll amount plus a daily administrative fee of approximately US$4.95 to US$5.35 for each day you use a toll road, with a cap per rental period

If you drive through a toll road in the Washington area without enrolling in any program, Dollar will automatically enroll your plate in pay-per-use billing and charge the toll at the video rate, which is typically 25 to 100 percent higher than the E-ZPass discounted rate. Unpaid tolls may also generate additional administrative fees of US$15 to US$30 per instance.

E-ZPass is the primary interoperable electronic toll system across the Washington, DC, Maryland, and Virginia region. Do not move the toll device between vehicles, as this can result in penalties. If you plan to use your own personal transponder, inform the Dollar agent at the Washington counter and ask them to deactivate the vehicle's default device to avoid duplicate charges.

Can I get a tolls cashback refund on my Dollar rental in Washington?

Yes, you can claim a tolls cashback refund on your Dollar rental in Washington. All Hola Car Rentals bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your rental period.

This is especially useful for Dollar renters in Washington who drive into Maryland or Virginia, where cashless toll roads like the Wilson Bridge, the 495 Express Lanes, and the Dulles Toll Road are common. Washington, DC itself has no toll roads, but nearby routes can add up quickly.

To claim your Tolls Cashback after returning your Dollar rental in Washington:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
  • Attach your Hola Car Rentals booking confirmation, the rental agreement signed at the Dollar counter, and a receipt or statement showing the toll charges paid

The refund is processed to the same payment method used for your original booking and typically takes 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. Note that Tolls Cashback reimburses the lesser of your actual toll costs or 5% of your booking total.

What documents do I need to pick up a Dollar rental car in Washington?

To pick up your Dollar rental car in Washington, you must present the following physical documents at the counter:

  • A valid driver's license (original, unexpired, and physical, not digital) in the main driver's name
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting Washington from abroad

If your driver's license is not in English or uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license. Obtain your IDP in your home country before traveling to Washington, as it cannot be issued abroad.

Debit cards and prepaid cards are not accepted for the security deposit at the Dollar counter in Washington. Even if you prepaid your booking online, a physical major credit card is still required at pickup. All documents must be physical originals; digital versions on a phone or tablet will not be accepted.

How much is the security deposit for a Dollar rental car in Washington?

When you pick up your Dollar rental car in Washington, a temporary authorization hold will be placed on your major credit card. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

A few important things to know about the deposit for your Dollar rental in Washington:

  • The hold is not a charge; it temporarily reduces your available credit until it is released after you return the vehicle
  • Premium or specialty vehicles may require a higher hold amount
  • Your bank controls how quickly the hold is released after return, which can take up to 15 business days
  • Debit cards and prepaid cards are not accepted for the deposit at the Dollar counter in Washington

To avoid issues at the Dollar counter in Washington, notify your bank of your travel plans in advance to prevent fraud blocks on the authorization. Bringing a backup credit card in your own name is also recommended in case your primary card is declined. The security deposit is separate from your prepaid rental rate and from any fuel or toll charges that may apply during your Washington rental.

Do I need an International Driving Permit for a Dollar rental in Washington?

An International Driving Permit (IDP) is not always mandatory for a Dollar rental in Washington, DC, but it is strongly recommended in certain situations and required in others.

You must carry an IDP alongside your original license if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, the IDP serves as a required translation at the Dollar counter in Washington.

If your license is in English or issued by an EU/EEA country, an IDP is generally not required for renting in Washington. However, if your license is in a non-English Latin-script language, an IDP is recommended as a precaution since individual Dollar counter agents may request one.

Key rules to remember for your Washington Dollar rental:

  • The IDP is a translation document only; it is invalid without your original license
  • You must obtain your IDP in your home country before traveling to Washington, as it cannot be issued abroad
  • Both documents must be physical originals; digital copies are not accepted

When in doubt, obtaining an IDP before your trip to Washington is the safest approach and avoids any risk of being turned away at the Dollar counter.

Can I add an additional driver to my Dollar rental in Washington?

Yes, you can add an additional driver to your Dollar rental in Washington, either as part of your booking rate or by paying a fee at the counter.

For Dollar rentals in Washington, the additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period. This fee is waived if your booking confirmation explicitly states that an additional driver is included at no charge.

To add an additional driver at the Dollar counter in Washington:

  • The additional driver must be physically present at the counter at pickup
  • They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
  • They must meet the minimum age requirements for Washington, DC
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Dollar rental agreement in Washington are covered by the vehicle's protections, including CDW/LDW and liability coverage. If someone drives who is not named on the contract, coverage may be void. You cannot add a driver remotely by phone or chat after pickup; the additional driver must appear in person at a Dollar branch to be added to the agreement.

Is there a young driver surcharge for under-25 renters at Dollar in Washington?

Yes, a young driver surcharge applies to renters aged 21 to 24 at Dollar locations in Washington, DC. The minimum age to rent without an additional fee is 25.

Drivers aged 21 to 24 can still rent a Dollar car in Washington but will be charged a daily young-renter surcharge on top of the base rental rate. Washington, DC is not New York or Michigan, so the standard Dollar policy applies: renters under 21 are generally not eligible.

Additional restrictions for under-25 renters at Dollar in Washington include:

  • Most premium, full-size, luxury, SUV, minivan, and convertible vehicle classes are restricted to drivers aged 25 and older
  • Eligible classes for younger renters are typically economy, compact, and intermediate categories
  • A major credit card in the renter's name is still required for the security deposit

If you are aged 21 to 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation carefully. Certain Avis and Budget rates (sister brands in the same group as Dollar) include a young-renter fee waiver for eligible Latin American and Caribbean travelers, but this exception applies specifically to Avis and Budget bookings, not Dollar. Budget accordingly for the surcharge when planning your Washington Dollar rental.

Can I pick up a Dollar car in Washington and return it in a different city?

Yes, one-way rentals are possible with Dollar in Washington, allowing you to pick up in Washington and return the vehicle at a different location. However, a drop-off fee may apply depending on your specific route.

The drop-off fee for your Dollar Washington rental is route-specific and varies based on the destination city, distance, vehicle class, and season. Common patterns include:

  • Washington airport to Washington city center (or vice versa): often no drop-off fee
  • Washington to another city in the same region: a drop-off fee typically applies and varies by distance
  • Washington to a distant city or different state: a drop-off fee usually applies and can be significant

The drop-off fee for your Dollar rental will be shown during the booking process under the "To pay at destination" section on the Hola Car Rentals checkout page. It is not prepaid and is paid directly at the Dollar counter in Washington or at the return location. This fee is separate from mileage, fuel, and tolls.

If you need to change your return location after booking your Dollar Washington rental, contact support as soon as possible, since mid-rental route changes must be approved by the partner and may result in a higher fee or limited availability.

What fuel policy applies to Dollar rentals in Washington?

Dollar rentals in Washington operate on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To follow the fuel policy correctly for your Dollar rental in Washington:

  • At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Washington counter
  • Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return your Dollar rental in Washington with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

For after-hours returns at Washington Dollar locations, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence. Use the correct fuel type for your vehicle; wrong-fuel incidents are not covered by the fuel policy and may generate additional charges. Ask the Dollar agent in Washington for the nearest gas station to the return location when you pick up the car.

Does travel assistance cover me if something goes wrong during my Dollar rental in Washington?

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can help if an unexpected situation occurs during your Dollar rental in Washington or while traveling in the area.

This benefit is relevant for Dollar renters in Washington who may be driving on nearby highways such as I-95, I-495, or the Dulles Toll Road, where a breakdown or accident far from the city center could leave you in a difficult situation. Travel assistance covers:

  • Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
  • Legal assistance in the event of an accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day during your Washington Dollar rental, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Dollar rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Washington rental.

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