VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at Las Vegas Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating at Las Vegas Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Las Vegas Airport.
Will I face unexpected charges at the counter when I rent a car at Las Vegas Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Las Vegas Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Las Vegas Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my rental car at Las Vegas Airport?
At Las Vegas Airport (Harry Reid International, LAS), there are no rental car counters inside the terminals. All brands operate from the off-terminal Airport Rent-A-Car Center at 7135 Gilespie Street.
Here is the step-by-step process:
- After landing, clear U.S. immigration and customs (Terminal 3 is the primary international arrivals terminal). Collect your checked bags before exiting the secure area.
- Follow Ground Transportation or Rental Car Shuttle signs. From Terminal 1, exit to Level 1 at doors 10 to 11. From Terminal 3, exit to Level 0 where shuttle stops are at both ends.
- Board the free rental car shuttle, which runs 24 hours a day, 7 days a week. The ride to the Rent-A-Car Center takes approximately 6 to 8 minutes.
- At the Rent-A-Car Center, go to your brand's counter in the shared hall. Major brands including Avis, Budget, Enterprise, and Hertz are all located in this facility.
- Present your driver's license, credit card, and reservation confirmation to complete the rental, then inspect the vehicle in the adjacent garage.
Allow 20 to 40 minutes from baggage claim to keys. If arriving on an international flight, add 30 to 90 minutes for immigration and customs queues, for a realistic total of 1 to 2.5 hours from landing to driving away from Las Vegas Airport.
What documents do I need to pick up a rental car at Las Vegas Airport?
To collect your rental car at Las Vegas Airport, you must present the following physical documents at the Rent-A-Car Center counter:
- A valid, original driver's license (not a digital copy).
- A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- Your passport and any required visa or ESTA authorization (for international arrivals).
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets may also be requested.
Regarding an International Driving Permit (IDP): if your license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an IDP is mandatory at Las Vegas Airport. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license, not as a replacement.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at Las Vegas Airport rental counters.
Are there toll roads near Las Vegas Airport?
No, there are no toll roads at or near Las Vegas Airport, and none anywhere in the state of Nevada.
All public highways, interstates, and state routes in Nevada are toll-free, including common routes such as I-15, US-95, and the Harry Reid Airport Connector (SR 171). You will not encounter any toll booths, cashless gantries, or electronic toll systems such as E-ZPass, FasTrak, or SunPass when driving from Las Vegas Airport.
Because no tolls exist in Nevada, rental car toll programs offered by brands at Las Vegas Airport (such as Avis e-Toll or PlatePass for Hertz, Dollar, and Thrifty) are unnecessary for driving within the state. You will not incur any toll charges or related penalties simply by driving on Nevada roads.
Note that state park entry fees (for example, approximately US$10 per vehicle at Valley of Fire) are separate from tolls and are paid at park booths. Nevada also has no congestion charges or emissions zones of any kind.
If your trip takes you into neighboring California, toll roads do exist there. In that case, the Tolls Cashback benefit included with your booking can reimburse up to 5% of your total booking value for tolls paid during your rental.
What extra fees and surcharges apply when renting at Las Vegas Airport?
Picking up a rental car at Las Vegas Airport triggers several mandatory local fees that are not charged at off-airport locations. These can add US$20 or more per day to a base rate of US$100.
The main airport-specific charges include:
- Customer Facility Charge (CFC): approximately US$6 to US$10 per day, funding the Rent-A-Car Center at 7135 Gilespie Street.
- Concession Recovery Fee: a percentage of the rental revenue charged by the airport authority and passed on to the renter.
- Clark County rental surcharge: up to 10% on top of the 6.85% Nevada state sales tax.
- Tourism, stadium, and district surcharges that apply specifically to Clark County rentals.
These fees apply to the base rate and to optional extras such as additional drivers. They are mandatory for all Las Vegas Airport pickups and vary slightly by supplier.
If your booking confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at the counter. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee covers you after verification.
Renting from an off-airport location on the Strip or downtown can reduce or eliminate the CFC and concession fees, though base rates may differ.
Is a credit card required to rent a car at Las Vegas Airport?
Yes, a major credit card is required to rent a car at Las Vegas Airport. It must be a physical card with your name printed on it, in the main driver's name, and presented in person at the Rent-A-Car Center counter.
The credit card is used to place a temporary security hold (authorization) on your available credit at pickup. Typical hold amounts in the United States range from US$300 to US$400 for standard vehicles, though the exact amount varies by brand, vehicle class, and rental length.
Important points to keep in mind for your Las Vegas Airport pickup:
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit.
- The hold reduces your available credit until the rental closes and your bank releases it, which can take up to 15 business days after return.
- Even if you prepaid your booking online, you must still present a physical credit card at the counter.
- Bring a backup credit card in your own name in case your primary card is declined.
- If your card is issued by a bank outside the United States, notify your bank before travel to prevent fraud blocks on an in-person authorization at Las Vegas Airport.
Does my rental at Las Vegas Airport include Tolls Cashback if I drive to California?
Yes, all bookings include the Tolls Cashback benefit, which is particularly useful if you drive from Las Vegas Airport into California, where toll roads do exist.
Nevada itself has no toll roads, so no toll charges will arise while driving within the state. However, if your trip takes you into Southern California (for example, on routes using SR-73, SR-241, or the I-10 and I-110 Express Lanes), you may encounter cashless toll roads that bill electronically.
The Tolls Cashback benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$600, the cap is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30.
To claim your cashback after returning your Las Vegas Airport rental:
- Email [email protected] within 30 days of vehicle return.
- Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval.
What is the minimum age to rent a car at Las Vegas Airport?
At Las Vegas Airport, the standard minimum age to rent a car without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge (also called an underage fee), and most vehicle classes are restricted.
Key points for under-25 renters at Las Vegas Airport:
- Drivers aged 21 to 24 are eligible to rent but pay a daily surcharge. For Avis and Budget, the fee is US$13 per day plus taxes, capped at US$65 plus taxes. For Hertz, Dollar, and Thrifty, it is US$13.50 per day plus taxes, capped at US$189 plus taxes. For Alamo, National, and Enterprise, it is US$15 per day plus taxes.
- Vehicle class restrictions apply: economy, compact, and intermediate SUV categories are generally available to under-25 renters, while full-size, premium, luxury, SUV, minivan, and convertible classes typically require the driver to be 25 or older.
- Drivers under 21 cannot rent at Las Vegas Airport.
One exception applies for Latin American and Caribbean travelers aged 21 to 24 booking eligible Avis or Budget rates: the underage fee may be waived when the waiver is explicitly shown on the booking confirmation. Check your confirmation to verify eligibility before arriving at Las Vegas Airport.
How does the car return process work at Las Vegas Airport?
All rental cars picked up at Las Vegas Airport are returned to the same off-terminal Rent-A-Car Center at 7135 Gilespie Street, not to the airport terminals themselves.
Steps for returning your vehicle at Las Vegas Airport:
- Follow your rental brand's return lane signs at the Rent-A-Car Center. Each provider has designated lanes; for example, some brands direct you to a specific ramp or lane sequence within the facility.
- A staff member will inspect the vehicle and close the contract. Keep your final receipt.
- After returning the keys, take the free 24-hour shuttle back to Terminal 1 or Terminal 3 at Las Vegas Airport. Shuttles run continuously with no overnight gap.
For after-hours returns at Las Vegas Airport, park in the designated area, lock the vehicle, and drop the keys according to your rental brand's instructions (typically a secure key drop box). Then take the shuttle back to the terminal. Note that liability for the vehicle may remain with you until the branch formally checks it in the next morning, so document the car's condition with photos before leaving.
Regarding fuel: refuel before reaching the Rent-A-Car Center. The standard policy is Full-to-Full, meaning you return the tank at the same level recorded at pickup. Returning below that level may result in a refueling charge at the partner's rate plus a service fee.
What travel assistance is included with my Las Vegas Airport rental?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your Las Vegas Airport rental, such as a medical emergency on a remote Nevada highway or a flight cancellation on your way home.
Core benefits typically included are:
- Travel and medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
This coverage does not apply to damage to the rental vehicle (that is handled by CDW/LDW) or to third-party liability (covered by LIS/ALI/SLI).
Important: this benefit applies only to non-North American customers. Travelers who are residents of the United States or Canada do not qualify.
If you need assistance during your Las Vegas Airport rental period, contact Terrawind 24 hours a day:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact coverage terms and limits that apply to your reservation.
Do I need an International Driving Permit to rent a car at Las Vegas Airport?
It depends on your license. At Las Vegas Airport, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). For licenses in other non-English scripts, an IDP is strongly recommended even if not strictly required by every counter.
If your license is issued in English or by an EU or EEA country, an IDP is generally not required at Las Vegas Airport, though carrying one is never a disadvantage.
Key facts about the IDP for your Las Vegas Airport rental:
- The IDP is a translation document only. It is invalid without your original driver's license and cannot replace it.
- You must obtain the IDP in your home country before traveling. U.S. organizations such as AAA do not issue IDPs to holders of non-U.S. licenses.
- Both your original license and the IDP must be physical documents. Digital copies are not accepted at Las Vegas Airport rental counters.
- Additional drivers must also meet the same document requirements and must be present at the counter to sign the rental agreement.
When in doubt, obtain an IDP before your trip. It is a low-cost document that can prevent a pickup problem at Las Vegas Airport.
Can I add an additional driver to my rental at Las Vegas Airport?
Yes, you can add an additional driver to your rental at Las Vegas Airport, either at no cost if your rate includes it or for a daily fee paid at the Rent-A-Car Center counter.
Daily fees for additional drivers at Las Vegas Airport, when not included in your rate:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes.
- Hertz, Dollar, and Thrifty: US$13.50 per day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
Requirements for adding a driver at Las Vegas Airport:
- The additional driver must be physically present at the counter at pickup.
- They must present a valid driver's license (and an IDP if required for their license type).
- They must meet the minimum age requirement. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers named on the rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being listed on the contract may void those protections entirely.
What insurance options are available for my Las Vegas Airport rental?
When picking up a rental car at Las Vegas Airport, two main types of coverage are relevant: protection for the rental vehicle itself and protection for third parties.
Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability for damage to or theft of the rental car. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people, and common exclusions include tires, the undercarriage, and incidents involving unauthorized drivers or prohibited use.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Nevada, not all rental companies are required by state law to include minimum liability coverage, so checking whether your rate includes this protection is important before arriving at Las Vegas Airport.
Points to verify at the Las Vegas Airport counter:
- Confirm CDW/LDW is listed on your rental agreement and note the deductible amount.
- Verify whether LIS/ALI/SLI is included or needs to be added.
- All named drivers on the agreement are covered; anyone not listed is not.
- Report any incident immediately using the number on your rental agreement.
CDW/LDW and LIS/ALI/SLI are separate protections. Pairing both gives you the most complete coverage for your Las Vegas Airport rental.
Can I rent a car at Las Vegas Airport and return it in a different city?
Yes, one-way rentals from Las Vegas Airport to a different city are possible, though a drop-off fee may apply depending on the route, rental brand, vehicle class, and season.
How one-way fees work for Las Vegas Airport rentals:
- The drop-off fee is a one-time repositioning charge set by the rental partner. It is separate from mileage, fuel, and taxes, though it is typically taxable locally.
- The fee is shown during the booking process under the To Pay at Destination section. If no fee appears, the route does not carry a one-way charge.
- Common routes from Las Vegas Airport to Southern California cities may carry a drop-off fee, while some shorter regional routes may not.
- Cross-border one-ways (for example, driving into Mexico) are often restricted or require prior authorization from the rental brand.
If you need to change your drop-off location after booking, the rental will be repriced and the drop-off fee may change. Mid-rental route changes must be approved by the partner location.
If the counter charges a drop-off fee that was not disclosed on your booking confirmation for your Las Vegas Airport rental, keep all paperwork and contact support. The No Extra Charges© guarantee covers undisclosed counter charges after verification.
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