VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Maryland include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Maryland, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Maryland.
Will I face unexpected charges at the Budget counter in Maryland when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Maryland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Maryland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Budget rental car at BWI Airport in Maryland?
After landing at BWI Thurgood Marshall Airport in Maryland, follow signs to baggage claim and exit through Area B to reach the shared rental car shuttle stop. Budget shuttles run approximately every 5 to 7 minutes and take you to the Consolidated Rental Car Facility, where the Budget counter is located.
Once at the facility, proceed to the Budget counter to complete your paperwork. If you are a Budget Fastbreak member, a staff member will escort you directly to your vehicle, skipping the counter line.
To pick up your Budget rental in Maryland, bring:
- Your booking confirmation
- A valid driver's license (plus an International Driving Permit if your license uses a non-Latin alphabet)
- A physical major credit card in the main driver's name for the security deposit
- Your passport or government-issued photo ID
The BWI Budget counter is open Sunday through Saturday, 6:00 AM to 11:00 PM. If you arrive outside those hours, see the after-hours return instructions in your confirmation.
What are the Budget counter hours at Maryland locations?
Budget counter hours in Maryland vary by location, so it is important to confirm the hours for your specific pickup site before you arrive.
Key Budget locations in Maryland operate on the following schedules:
- BWI Airport (Hanover): Sunday through Saturday, 6:00 AM to 11:00 PM
- Annapolis Downtown: Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 2:00 PM, Sunday 9:00 AM to 1:00 PM
- Salisbury Airport: Sunday through Friday 9:00 AM to 10:00 PM, Saturday 9:00 AM to 6:00 PM
- College Park: Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 3:00 PM, Sunday 8:00 AM to 1:00 PM
- Silver Spring: Monday through Friday 8:00 AM to 7:00 PM, Saturday 9:00 AM to 2:00 PM, Sunday 10:00 AM to 2:00 PM
Budget locations in Maryland may also have reduced hours or closures on major holidays such as New Year's Day, Thanksgiving, and Christmas Eve. Always verify hours on your booking confirmation and plan your arrival accordingly, especially if your flight lands close to closing time.
How does after-hours return work for Budget rentals at BWI Maryland?
If you need to return your Budget rental car in Maryland after the BWI counter closes at 11:00 PM, an after-hours drop-off option is available.
For after-hours returns at BWI, you should take the vehicle to the Avis location at 7432 New Ridge Road, Hanover, MD 21076. Leave the keys inside the unlocked car, take all your personal belongings, and a shuttle will be available to take you back to the terminal. Budget will send your final receipt by email once the vehicle is checked in the following morning.
To protect yourself during an after-hours Budget return in Maryland:
- Take photos of the vehicle's condition, fuel gauge, and odometer before leaving
- Keep your rental agreement and any fuel receipts
- Note the exact time and location of the drop-off
Be aware that until the vehicle is formally checked in by a Budget agent, you remain responsible for the car. Following the designated drop-off instructions carefully helps avoid any disputes over the vehicle's condition.
Does Budget in Maryland have locations beyond BWI Airport?
Yes, Budget operates across Maryland with approximately 31 locations, making it one of the more widely distributed rental brands in the state.
In addition to BWI Thurgood Marshall Airport, Budget has locations at:
- Salisbury-Wicomico County Airport in Salisbury
- Washington County Regional Airport in Hagerstown
- Downtown Annapolis
- College Park
- Bowie
- Bethesda
- Silver Spring
- Essex
- Lanham
- Frederick, Waldorf, and Glen Burnie, among others
Off-airport Budget locations in Maryland are typically found at hotels, shopping centers, and city-center offices. These locations often have shorter operating hours than the airport counter, so confirm hours before planning your pickup. Off-airport Budget rentals in Maryland may also have different pricing structures compared to airport locations, so it is worth comparing rates during the booking process.
How do tolls work for a Budget rental car in Maryland?
Maryland operates a primarily cashless toll system, and as a Budget renter in Maryland you will encounter tolls on several major roads and crossings.
Key tolled facilities in Maryland include:
- Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
- Baltimore Harbor Thruway Tunnel (I-895): US$3 to US$6
- Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
- John F. Kennedy Memorial Highway (I-95): US$6 to US$12
- William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass
- Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile
Your Budget rental vehicle in Maryland will come equipped with an electronic toll device. At the counter you can choose to enroll in Budget's transponder program, which typically costs around US$4.95 per day with a maximum charge of US$34.65 per rental period, plus actual toll amounts.
If you decline the program and drive through a cashless toll, the toll agency photographs your license plate and Budget will bill the toll amount plus an administrative processing fee to your credit card after the rental ends. Maryland has no congestion charges or emissions zones.
Can I get cashback on tolls paid during my Budget rental in Maryland?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Budget rental in Maryland.
Maryland has several cashless toll roads where charges add up quickly, including the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway. The Tolls Cashback benefit helps offset those costs regardless of whether you use Budget's transponder program or pay through the plate-based billing system.
To claim your cashback after your Budget rental in Maryland:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted. This benefit does not mean tolls are free; you still pay them normally and claim reimbursement afterward.
What documents do I need to pick up a Budget rental car in Maryland?
To collect your Budget rental car in Maryland, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- An International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license
- A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
Digital documents are not accepted at Budget counters in Maryland. All documents must be physical originals. The name on your driver's license, credit card, and passport should match the main driver listed on the reservation.
If you are adding an additional driver to your Budget rental in Maryland, that person must also be present at pickup with their own valid driver's license and ID.
What is the security deposit for a Budget rental in Maryland?
When you pick up your Budget rental car in Maryland, the counter will place a temporary authorization hold on your credit card as a security deposit. This is not a charge; it reduces your available credit until the rental is closed and your bank releases the hold.
For standard vehicles rented in the United States, including Maryland, typical holds range from approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, the specific Budget location in Maryland, and the length of your rental. Premium or specialty vehicles may carry a higher hold.
Important requirements for the deposit at Budget in Maryland:
- A physical major credit card with the driver's name printed on the card is required. Debit cards and prepaid cards are not accepted for the deposit hold
- The card must be in the main driver's name
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle, Budget releases the hold. Your bank or card issuer controls when the funds become available again, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.
What travel assistance is included with a Budget rental booking in Maryland?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Budget rental in Maryland as well. This benefit is designed for situations such as a medical emergency on a Maryland highway, a serious accident on the Bay Bridge, or an unexpected illness during your trip.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Please note that this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Maryland rental.
Is there a young driver surcharge for Budget rentals in Maryland?
Yes, Budget in Maryland charges a young-driver surcharge for renters between the ages of 21 and 24. The standard Budget fee in the United States is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the rental period.
Drivers under 21 are generally not permitted to rent from Budget in Maryland. Renters aged 25 and older are not subject to any underage fee.
Drivers aged 21 to 24 renting from Budget in Maryland are also restricted from certain vehicle classes. Categories such as full-size SUVs, minivans, luxury, premium, and convertible vehicles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
One exception applies: if you are a traveler from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates fulfilled by Budget may waive the underage fee. This waiver must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation carefully or contact Hola Car Rentals support to verify eligibility before your Maryland pickup.
Can I add an additional driver to my Budget rental in Maryland?
Yes, you can add an additional driver to your Budget rental in Maryland, either as part of your rate or by paying a fee at the counter.
If your Hola Car Rentals booking confirmation shows "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, Budget in Maryland charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period.
Requirements for adding an additional driver to a Budget rental in Maryland:
- The additional driver must be present at the counter at pickup
- They must present a valid driver's license and photo ID
- For Budget, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. If someone drives your Budget rental in Maryland who is not named on the contract, coverage may be void and additional charges could apply. Never allow an unlisted person to drive the vehicle.
What fuel policy applies to Budget rentals in Maryland?
Budget rentals in Maryland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra costs on your Budget rental in Maryland:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
If you return the Budget vehicle in Maryland with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at BWI, the designated drop-off area is near New Ridge Road in Hanover. Refuel at a nearby station before proceeding to the drop-off point, and leave your receipt inside the vehicle or in the key envelope as proof of a full tank.
Does Budget in Maryland offer one-way rentals to other states?
Yes, Budget in Maryland generally offers one-way rentals that allow you to pick up at one location and return the vehicle at a different location, including locations in other states.
A drop-off fee typically applies when you return the Budget rental to a different city, state, or region from where you picked it up in Maryland. This fee varies depending on the specific route, the vehicle class, and the season. It is not included in the base rate and must be paid at the counter.
How to check the drop-off fee for your Budget Maryland one-way rental:
- During the booking process on the Hola Car Rentals website, select your different return location
- The drop-off fee will appear under the "To pay at destination" section on the rate details page
- Your booking confirmation will also list this fee if it applies to your route
Some routes between nearby cities may not carry a drop-off fee at all. Cross-border one-way rentals (for example, returning a Budget vehicle from Maryland into Canada) may be restricted or require prior authorization. Always confirm cross-border permissions with Budget at the time of pickup and review your rental agreement for any territory restrictions.
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