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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3377
3380 reviews
4.9 stars, 3380 reviews
4.9
user review 1 user review 2 user review 3 +3377
3380 reviews
4.9 stars, 3380 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 4 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 4 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 4 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 4 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 4 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 4 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 4 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 3 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 3 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 2 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 2 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 2 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 1 week ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 1 week ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 2 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 1 week ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 1 week ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 1 week ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 6 days ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."
Bj Virtue
Bj Virtue
5 4 days ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 3 days ago
"Excellent service"
Tanner Blair
Tanner Blair
5 2 days ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 2 days ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 days ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 yesterday
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 23 hours ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 16 hours ago
"Attractive prices and comprehensive insurance"

About hiring a car with Budget in Maryland

Budget operates across Maryland through three main gateway airports, each with a different pickup process. At Baltimore/Washington International Thurgood Marshall Airport (BWI), a free airport-operated shuttle runs every 8-10 minutes from the baggage claim level to the Consolidated Rental Car Facility where the Budget counter is located. Travellers arriving at Ronald Reagan Washington National Airport or Washington Dulles International Airport — both in Virginia but commonly used for Maryland trips — take a Budget-branded shuttle to off-airport locations, so factor extra transfer time into your schedule. Beyond airports, Budget has city locations in Baltimore, Hagerstown, Salisbury, Ocean City, and several smaller Maryland towns. Maryland roads use the E-ZPass electronic toll system; Budget's e-Toll pass runs around US$6.95 per day plus actual toll charges, whilst an unlimited toll option covers all toll costs for a flat daily fee — skipping both means tolls are billed at the pay-by-plate rate with additional admin fees. Fuel in Maryland typically runs above US$4.00 per gallon, so refuel before returning to avoid the fuel service charge, which can reach US$7-9 per gallon. At pickup, Budget requires a credit card in the primary driver's name; an authorisation hold of around US$200 is standard, though the amount varies by vehicle class. Drivers whose licences use a non-Latin script — Arabic, Chinese, Cyrillic, or similar — must also carry an International Driving Permit alongside the original licence.

Best Car Rental Deals

4.5/ 5
Hyundai Venue

Hyundai Venue | Automatic

SMALL

or Small similar

5 2 Automatic
From $ 30.39 / day
4.5/ 5
Toyota Corolla

Toyota Corolla | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From $ 33.45 / day
4.5/ 5
Mazda CX 50

Mazda CX 50 | Automatic

SUV

or SUV similar

5 2 Automatic
From $ 34.76 / day
4.5/ 5
Chrysler Pacifica 7 Passengers

Chrysler Pacifica 7 Passengers | Automatic

MINIVAN

or Minivan similar

7 4 Automatic
From $ 43.59 / day
4.5/ 5
Ford Transit 12 Passengers

Ford Transit 12 Passengers | Automatic

12 PASSENGERS

or 12 Passengers similar

12 4 Automatic
From $ 131.16 / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Maryland include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Maryland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maryland.

Will I face unexpected charges at the Budget counter in Maryland when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Maryland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maryland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Budget hire car at BWI Airport in Maryland?

After landing at BWI Thurgood Marshall Airport in Maryland, follow signs to baggage claim and exit through Area B to reach the shared hire car shuttle stop. Budget shuttles run approximately every 5 to 7 minutes and take you to the Consolidated Hire Car Facility, where the Budget counter is located.

Once at the facility, proceed to the Budget counter to complete your paperwork. If you are a Budget Fastbreak member, a staff member will escort you directly to your vehicle, skipping the counter line.

To pick up your Budget hire in Maryland, bring:

  • Your booking confirmation
  • A valid driver’s licence (plus an International Driving Permit if your licence uses a non-Latin alphabet)
  • A physical major credit card in the main driver’s name for the authorisation hold
  • Your passport or government-issued photo ID

The BWI Budget counter is open Sunday through Saturday, 6:00 AM to 11:00 PM. If you arrive outside those hours, see the after-hours return instructions in your confirmation.

What are the Budget counter hours at Maryland locations?

Budget counter hours in Maryland vary by location, so it is important to confirm the hours for your specific pickup site before you arrive.

Key Budget locations in Maryland operate on the following schedules:

  • BWI Airport (Hanover): Sunday through Saturday, 6:00 AM to 11:00 PM
  • Annapolis Downtown: Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 2:00 PM, Sunday 9:00 AM to 1:00 PM
  • Salisbury Airport: Sunday through Friday 9:00 AM to 10:00 PM, Saturday 9:00 AM to 6:00 PM
  • College Park: Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 3:00 PM, Sunday 8:00 AM to 1:00 PM
  • Silver Spring: Monday through Friday 8:00 AM to 7:00 PM, Saturday 9:00 AM to 2:00 PM, Sunday 10:00 AM to 2:00 PM

Budget locations in Maryland may also have reduced hours or closures on major holidays such as New Year’s Day, Thanksgiving, and Christmas Eve. Always verify hours on your booking confirmation and plan your arrival accordingly, especially if your flight lands close to closing time.

How does after-hours return work for Budget hire cars at BWI Maryland?

If you need to return your Budget hire car in Maryland after the BWI counter closes at 11:00 PM, an after-hours drop-off option is available.

For after-hours returns at BWI, you should take the vehicle to the Avis location at 7432 New Ridge Road, Hanover, MD 21076. Leave the keys inside the unlocked car, take all your personal belongings, and a shuttle will be available to take you back to the terminal. Budget will send your final receipt by email once the vehicle is checked in the following morning.

To protect yourself during an after-hours Budget return in Maryland:

  • Take photos of the vehicle's condition, fuel gauge, and odometer before leaving
  • Keep your hire agreement and any fuel receipts
  • Note the exact time and location of the drop-off

Be aware that until the vehicle is formally checked in by a Budget agent, you remain responsible for the car. Following the designated drop-off instructions carefully helps avoid any disputes over the vehicle's condition.

Does Budget in Maryland have locations beyond BWI Airport?

Yes, Budget operates across Maryland with approximately 31 locations, making it one of the more widely distributed hire brands in the state.

In addition to BWI Thurgood Marshall Airport, Budget has locations at:

  • Salisbury-Wicomico County Airport in Salisbury
  • Washington County Regional Airport in Hagerstown
  • Downtown Annapolis
  • College Park
  • Bowie
  • Bethesda
  • Silver Spring
  • Essex
  • Lanham
  • Frederick, Waldorf, and Glen Burnie, among others

Off-airport Budget locations in Maryland are typically found at hotels, shopping centres, and city-centre offices. These locations often have shorter operating hours than the airport counter, so confirm hours before planning your pickup. Off-airport Budget hires in Maryland may also have different pricing structures compared to airport locations, so it is worth comparing rates during the booking process.

How do tolls work for a Budget hire car in Maryland?

Maryland operates a primarily cashless toll system, and as a Budget renter in Maryland you will encounter tolls on several major roads and crossings.

Key tolled facilities in Maryland include:

  • Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
  • Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6
  • Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
  • John F. Kennedy Memorial Highway (I-95): US$6 to US$12
  • William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass
  • Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile

Your Budget hire vehicle in Maryland will come equipped with an electronic toll device. At the counter you can choose to enrol in Budget's transponder programme, which typically costs around US$4.95 per day with a maximum charge of US$34.65 per rental period, plus actual toll amounts.

If you decline the programme and drive through a cashless toll, the toll agency photographs your licence plate and Budget will bill the toll amount plus an administrative processing fee to your credit card after the hire ends. Maryland has no congestion charges or emissions zones.

Can I get cashback on tolls paid during my Budget hire in Maryland?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Budget hire in Maryland.

Maryland has several cashless toll roads where charges add up quickly, including the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway. The Tolls Cashback benefit helps offset those costs regardless of whether you use Budget's transponder programme or pay through the plate-based billing system.

To claim your cashback after your Budget hire in Maryland:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
  • Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted. This benefit does not mean tolls are free; you still pay them normally and claim reimbursement afterwards.

What documents do I need to pick up a Budget hire car in Maryland?

To collect your Budget hire car in Maryland, you must present the following physical documents at the counter:

  • A valid, original driver’s licence in the main driver’s name
  • An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence
  • A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
  • Your passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom)

Digital documents are not accepted at Budget counters in Maryland. All documents must be physical originals. The name on your driver’s licence, credit card, and passport should match the main driver listed on the reservation.

If you are adding an additional driver to your Budget hire in Maryland, that person must also be present at pickup with their own valid driver’s licence and ID.

What is the security deposit for a Budget hire in Maryland?

When you pick up your Budget hire in Maryland, the counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles rented in the United Kingdom, including Maryland, typical holds range from approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, the specific Budget location in Maryland, and the length of your hire. Premium or speciality vehicles may carry a higher hold.

Important requirements for the deposit at Budget in Maryland:

  • A physical major credit card with the driver’s name printed on the card is required. Debit cards and prepaid cards are not accepted for the deposit hold
  • The card must be in the main driver’s name
  • You must have sufficient available credit to cover the hold plus any expected charges

After you return the vehicle, Budget releases the hold. Your bank or card issuer controls when the funds become available again, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.

What travel assistance is included with a Budget hire in Maryland?

Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Budget hire in Maryland as well. This benefit is designed for situations such as a medical emergency on a Maryland motorway, a serious accident on the Bay Bridge, or an unexpected illness during your trip.

Coverage typically includes:

  • Travel and medical insurance for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Please note that this travel assistance benefit does not apply to residents of the United Kingdom or Canada. It also does not cover damage to the Budget hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Maryland hire.

Is there a young driver surcharge for Budget hires in Maryland?

Yes, Budget in Maryland charges a young-driver surcharge for renters between the ages of 21 and 24. The standard Budget fee in the United Kingdom is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period.

Drivers under 21 are generally not permitted to hire from Budget in Maryland. Renters aged 25 and older are not subject to any underage fee.

Drivers aged 21 to 24 hiring from Budget in Maryland are also restricted from certain vehicle classes. Categories such as full-size SUVs, minivans, luxury, premium, and convertible vehicles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.

One exception applies: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates fulfilled by Budget may waive the underage fee. This waiver must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation carefully or contact Hola Car Rentals support to verify eligibility before your Maryland pickup.

Can I add an additional driver to my Budget hire in Maryland?

Yes, you can add an additional driver to your Budget hire in Maryland, either as part of your rate or by paying a fee at the counter.

If your Hola Car Rentals booking confirmation shows "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, Budget in Maryland charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the hire period.

Requirements for adding an additional driver to a Budget hire in Maryland:

  • The additional driver must be present at the counter at pickup
  • They must present a valid driver’s licence and photo ID
  • For Budget, additional drivers must generally be at least 25 years old
  • Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW/LDW and liability cover. If someone drives your Budget hire in Maryland who is not named on the contract, cover may be void and additional charges could apply. Never allow an unlisted person to drive the vehicle.

What fuel policy applies to Budget hires in Maryland?

Budget hires in Maryland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra costs on your Budget hire in Maryland:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location before dropping off the car
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Budget vehicle in Maryland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

For after-hours returns at BWI, the designated drop-off area is near New Ridge Road in Hanover. Refuel at a nearby station before proceeding to the drop-off point, and leave your receipt inside the vehicle or in the key envelope as proof of a full tank.

Does Budget in Maryland offer one-way hires to other states?

Yes, Budget in Maryland generally offers one-way hires that allow you to pick up at one location and return the vehicle at a different location, including locations in other states.

A drop-off fee typically applies when you return the Budget hire to a different city, state, or region from where you picked it up in Maryland. This fee varies depending on the specific route, the vehicle class, and the season. It is not included in the base rate and must be paid at the counter.

How to check the drop-off fee for your Budget Maryland one-way hire:

  • During the booking process on the Hola Car Rentals website, select your different return location
  • The drop-off fee will appear under the "To pay at destination" section on the rate details page
  • Your booking confirmation will also list this fee if it applies to your route

Some routes between nearby cities may not carry a drop-off fee at all. Cross-border one-way hires (for example, returning a Budget vehicle from Maryland into Canada) may be restricted or require prior authorisation. Always confirm cross-border permissions with Budget at the time of pickup and review your hire agreement for any territory restrictions.

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