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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 2 weeks ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 3 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 3 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 4 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 1 month ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 3 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 4 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 4 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 5 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 5 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Budget in Downtown Miami

Budget operates a corporate counter at 93 SE 2nd St, roughly a one-minute walk from the Knight Center Metromover station — the free elevated loop that connects Downtown and Brickell without requiring a transit card or fare. Hours run Monday through Friday 8:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM, and Sunday 8:00 AM to 2:00 PM; after-hours returns are not available, so plan your drop-off within those windows. On days when cruise ships are in port, the counter can run short-staffed — build in extra time for both pickup and return. Miami's expressways are fully cashless, and Budget's e-Toll service charges a convenience fee of US$6.95 per day a toll is incurred, capped at US$34.75 per rental period; an unlimited toll package is also available at US$10.99–25.99 per day depending on the rental. Fuel in the Miami area averages around US$3.50 per gallon — refill before returning to avoid the fuel service markup. Budget places a deposit hold of roughly US$200–300 on a credit card in the primary driver's name at pickup; debit cards are not accepted. International visitors whose license uses a non-Latin script — Arabic, Chinese, Japanese, for example — must present an International Driving Permit alongside their original license and passport.

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Downtown Miami include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Downtown Miami, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Downtown Miami.

Will I face unexpected charges at the Budget counter in Downtown Miami when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in Downtown Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Downtown Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter in Downtown Miami and what are the opening hours?

The Budget counter in Downtown Miami is located at 93 SE 2nd St, Miami, FL 33131, a street-level location accessible on foot or by public transit such as the Metromover to Bayfront Park.

Counter hours are:

  • Monday to Friday: 8:00 AM to 6:00 PM
  • Saturday: 8:00 AM to 4:00 PM
  • Sunday: 8:00 AM to 2:00 PM

No after-hours pickup or key-drop service has been confirmed at this Downtown Miami Budget location. If your arrival falls outside these hours, you may need to use the Budget counter at Miami International Airport (MIA), which operates from the consolidated Rental Car Center at 3900 NW 25th St and is accessible 24 hours via the free Skytrain or shuttle from the terminals.

Plan your arrival time carefully, especially on Sundays when the Downtown Miami Budget counter closes at 2:00 PM.

Is it faster to pick up a Budget car in Downtown Miami than at Miami Airport?

Yes, picking up a Budget car in Downtown Miami is generally faster than collecting at Miami International Airport (MIA).

At the Downtown Miami Budget counter (93 SE 2nd St), you walk directly to the street-level desk with no shuttle required. From the moment you arrive at the counter, the process typically takes 15 to 30 minutes.

At MIA, all rental companies including Budget operate from the consolidated Rental Car Center at 3900 NW 25th St. After baggage claim, you must take the free Skytrain or shuttle bus (a 5 to 10 minute ride) to reach the center. During peak hours, the full process from terminal arrival to driving away can take 45 to 90 minutes.

The Downtown Miami Budget location is approximately 9 miles from MIA, so you will need separate transport to reach it from the airport. Choose the Downtown Miami counter if you are arriving during business hours and want a quicker, lower-stress pickup. Choose the airport location if you land outside Downtown Miami Budget hours or prefer to collect the car immediately on arrival.

What documents do I need to pick up a Budget rental car in Downtown Miami?

To collect a Budget rental car in Downtown Miami, you must present all of the following physical documents at the counter:

  • A valid driver's license (original, unexpired, in the main driver's name)
  • A major credit card with the driver's name printed on the card, for the security deposit hold
  • A passport or valid government-issued photo ID (required for international visitors)
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the US)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory at the Downtown Miami Budget counter. For licenses in other non-English scripts, an IDP is strongly recommended.

All documents must be physical originals. Digital copies shown on a phone are not accepted as substitutes for your license, passport, or credit card. Debit cards and prepaid cards are not accepted for the security deposit hold.

How do tolls work when renting a Budget car in Downtown Miami?

Florida's toll roads are almost entirely cashless, and this applies to all routes you may drive from Downtown Miami, including the Florida Turnpike, I-95 Express lanes, and other South Florida expressways. Your Budget rental vehicle will include an electronic toll device or a plate-based billing system.

At the Downtown Miami Budget counter, you will typically be offered two options:

  • Unlimited toll package: approximately US$11 to US$15 per rental day, covering all tolls during your rental period
  • Pay per use: the actual toll amount plus daily or administrative processing fees, billed to your credit card after the rental

If you decline the toll program and drive a toll road, the charge is captured via license plate photo (Toll-by-Plate), billed to Budget as the registered owner, and then passed to you with added administrative fees. Some toll charges appear days or weeks after you return the car.

Budget's toll program is priced at approximately US$6.95 per day (with a monthly cap) when tolls are incurred. Estimated daily toll costs around Downtown Miami range from US$5 to US$20 depending on your route.

You may also opt out and use your own visitor toll pass. If you do, inform the Budget agent at pickup so they can deactivate the vehicle's default device and avoid duplicate charges.

Can I get a toll cashback when renting a Budget car in Downtown Miami?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Downtown Miami Budget rental.

Florida's cashless toll network means you will almost certainly encounter toll charges on expressways around Downtown Miami, making this benefit particularly useful on routes using the Florida Turnpike, I-95 Express, or other South Florida toll roads.

To claim your cashback:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Budget counter, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Example: if your Downtown Miami Budget booking total is US$400, the maximum cashback is US$20. If you paid US$14 in tolls, you receive US$14 back.

What are the one-way street rules I should know before driving a Budget car in Downtown Miami?

Downtown Miami has a dense network of multi-lane one-way street pairs, many running three lanes wide, that can disorient first-time drivers. These streets were designed to move commuter traffic quickly, which means speeds can feel unexpectedly fast for visitors used to calmer urban grids.

Key things to know before driving your Budget rental in Downtown Miami:

  • One-way pairs are common throughout the area, including in Brickell near the Budget counter at 93 SE 2nd St
  • The street addressing grid originates from Flagler Street (east-west baseline) and Miami Avenue (north-south baseline), which can make navigation confusing if you are unfamiliar with the system
  • The Midtown Interchange where I-395, SR-836, and I-95 meet involves complex weaving lanes and collector-distributor setups that can catch first-time drivers off guard
  • Brickell Bridge openings for maritime traffic cause unpredictable short-term congestion near the Downtown Miami Budget location
  • Diagonal streets in some neighborhoods disrupt the standard grid pattern

Using a GPS or navigation app is strongly recommended when driving your Budget rental around Downtown Miami, particularly when merging onto expressways or navigating the Brickell area.

Is a credit card required to pick up a Budget car in Downtown Miami?

Yes, a major credit card in the main driver's name is required at the Downtown Miami Budget counter, even if you have already prepaid your reservation online.

The card is used to place a temporary security hold (authorization) on your available credit. For standard vehicles in the United States, this hold is typically US$300 to US$400, though the exact amount is set by Budget at the counter and may vary by vehicle class or rental duration.

Important rules for your card at the Downtown Miami Budget pickup:

  • The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit or prepaid card
  • The driver's name must be printed on the physical card
  • The card must be presented physically at the counter; digital wallets and virtual card numbers are not accepted for the deposit
  • The card must have sufficient available credit to cover the hold amount

The hold is released after you return the vehicle, but your bank controls how quickly it clears, which can take up to 15 business days. Bringing a backup credit card is advisable in case your primary card is declined.

Is there a young driver surcharge for drivers under 25 at the Downtown Miami Budget location?

Yes, drivers aged 21 to 24 are subject to a young-renter surcharge when picking up a Budget car in Downtown Miami. The standard Budget rate is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the rental period.

Drivers under 21 are not permitted to rent with Budget in Downtown Miami. The minimum age without a surcharge is 25.

There is one notable exception: if you are a citizen or resident of Latin America or the Caribbean (LAC) aged 21 to 24, certain Hola Car Rentals rates fulfilled by Budget waive the underage fee entirely. To qualify:

  • The waiver must be explicitly shown on your Hola Car Rentals confirmation
  • You must present a passport or government ID proving LAC nationality or residency at the Downtown Miami Budget counter
  • The vehicle must belong to an eligible category (Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, or Medium SUV)

This exception applies to the main driver only. Additional drivers aged 21 to 24 may still be charged the surcharge or may not be accepted at the Downtown Miami Budget counter.

What travel assistance is included with a Budget rental in Downtown Miami?

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Budget rental in Downtown Miami.

If you are involved in an accident on a Downtown Miami expressway, experience a medical emergency during your rental, or face a flight disruption before or after your trip, this assistance covers:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to US or Canadian residents. It is designed for travelers visiting from outside North America. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

Check your booking confirmation for the exact coverage limits and conditions that apply to your Downtown Miami reservation.

Can I add an additional driver to my Budget rental in Downtown Miami?

Yes, you can add an additional driver to your Budget rental in Downtown Miami, either as part of your rate or by paying a fee at the counter.

If your Hola Car Rentals confirmation shows "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, Budget charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period.

Requirements for adding a driver at the Downtown Miami Budget counter:

  • The additional driver must be present at pickup and show a valid driver's license
  • They must meet the minimum age requirement (25 for Budget; 21 to 24 may be subject to a young-driver surcharge or may not be accepted)
  • Both the main driver and the additional driver must sign the rental agreement
  • If the additional driver's license is not in a Latin alphabet, an International Driving Permit is required

Only drivers named on the rental agreement are covered by protections such as CDW/LDW. Anyone who drives the Downtown Miami Budget vehicle without being listed on the contract may void coverage and trigger additional charges.

What fuel policy applies to Budget rentals in Downtown Miami?

Budget rentals in Downtown Miami follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Downtown Miami Budget rental:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location at 93 SE 2nd St before dropping off the car
  • Keep your final fuel receipt showing the date, time, and station address
  • Show the gauge at Full when you return the vehicle

If you return the Downtown Miami Budget car with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

If the vehicle was not full at pickup, ask the Budget agent to record the exact starting level on the agreement. You are then only required to return it at that same level.

Does insurance come included with a Budget car rental in Downtown Miami?

The insurance coverage included with your Downtown Miami Budget rental depends on the rate plan you selected when booking through Hola Car Rentals.

Common coverages and what they protect:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving. Some US states require a minimum level of liability; coverage limits vary by plan

CDW/LDW does not cover damage to other vehicles or injuries to third parties. LIS/ALI/SLI does not cover damage to the Budget rental car itself. These two coverages work together and are not interchangeable.

Common exclusions at the Downtown Miami Budget counter include prohibited use (off-road driving, DUI, unauthorized drivers), late incident reporting, and certain vehicle parts such as tires, undercarriage, and roof.

Check your Hola Car Rentals confirmation for the exact coverages, deductible amounts, and any optional add-ons available for your Downtown Miami booking before you arrive at the counter.

Can I pick up a Budget car in Downtown Miami and return it to a different city?

Yes, one-way rentals are possible with Budget, allowing you to pick up in Downtown Miami and return the vehicle to a different location, but a drop-off fee may apply depending on your route.

How the fee works for your Downtown Miami Budget booking:

  • The drop-off fee is route-specific and varies by destination, vehicle class, and season
  • Same-city routes (for example, Downtown Miami to Miami International Airport) often carry no drop-off fee
  • Routes to other Florida cities or out-of-state destinations typically include a one-way fee
  • The fee is shown on the Hola Car Rentals details page under "To pay at destination" during checkout and on your booking confirmation

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation. It is separate from mileage, fuel, and tolls.

Cross-border one-way rentals (for example, returning the Downtown Miami Budget car in another country) may be restricted or carry significantly higher fees. Always confirm cross-border rules with Budget at the counter before driving across a border.

If you need to change your return location after booking, contact Hola Car Rentals support, as mid-rental route changes must be approved by the partner and may reprice the rental.

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