VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Alaska include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Alaska, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Alaska.
Will I face unexpected charges at the Budget counter in Alaska when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Alaska are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Alaska charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Anchorage Airport in Alaska?
The Budget counter at Ted Stevens Anchorage International Airport (ANC) in Alaska is located inside the terminal near the south terminal garage. Vehicles are parked approximately 150 yards from the counter, or you can take the Budget shuttle that runs every 15 minutes to reach the lot.
Counter hours at the Anchorage Budget location are Sunday through Saturday, 6:00 AM to 1:45 AM. If you return the vehicle after hours, drop your keys and completed contract in the drop box at the Budget counter.
Budget also operates at four other Alaska airports:
- Fairbanks (FAI): counter near baggage claim, walk to the west end of the terminal; open 6:30 AM to 1:45 AM daily
- Juneau (JNU): counter next to baggage claim, vehicles parked adjacent to the building; open 6:00 AM to 8:00 PM daily
- Ketchikan (KTN): counter at the airport terminal; open 7:00 AM to 8:00 PM daily
- Kenai (ENA): open Monday through Friday 7:00 AM to 9:00 PM, weekends 8:00 AM to 5:00 PM
Confirm your specific pickup location on your booking confirmation before traveling.
Are there toll roads in Alaska for Budget rental cars?
Alaska has almost no toll roads, so Budget rental car drivers will rarely encounter any toll charges during a typical trip. The only tolled facility in Alaska is the Anton Anderson Memorial Tunnel, also known as the Whittier Tunnel, which connects the town of Whittier to Highway 1 near Anchorage.
Key facts about the Whittier Tunnel toll for Budget renters in Alaska:
- The toll is US$13 for a standard 2-axle vehicle
- Payment is cash only at a manned toll booth; no electronic toll collection system exists
- No transponder or toll pass programs (such as E-ZPass or PlatePass) operate in Alaska, so Budget's National e-Toll program does not apply here
- You simply pay cash at the booth before entering the tunnel
Because Alaska has no cashless toll roads, Budget rental vehicles in Alaska do not come with an active toll transponder program. There are no congestion charges or emissions zones anywhere in Alaska either.
If you do pay the Whittier Tunnel toll during your Budget rental in Alaska, keep your receipt. You may be eligible for Tolls Cashback of up to 5% of your total booking value.
What documents do I need to pick up a Budget rental car in Alaska?
To pick up a Budget rental car in Alaska, you must present the following documents at the counter:
- A valid, original, unexpired driver's license in the main driver's name (physical card only; digital copies are not accepted)
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
If your driver's license is not written in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also present an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and cannot be used without the original license.
For Budget rentals in Alaska, debit cards and prepaid cards are not accepted for the security deposit hold. A physical major credit card is required.
All documents must be physical originals. Budget Alaska counter staff will not accept digital versions shown on a phone or tablet.
Can I get Tolls Cashback on my Budget rental in Alaska?
Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Budget rentals in Alaska, and you can claim up to 5% of your total booking value back for tolls paid during your rental.
Alaska has only one tolled road, the Anton Anderson Memorial Tunnel (Whittier Tunnel) near Anchorage, which charges US$13 cash for a standard vehicle. If you drive through it during your Budget rental in Alaska, that toll qualifies for the cashback.
To claim your Tolls Cashback after your Budget Alaska rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt showing the toll paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What taxes and fees should I expect on a Budget rental in Anchorage, Alaska?
Budget rentals in Anchorage, Alaska carry several mandatory taxes and fees on top of the base rate. Anchorage is consistently ranked as one of the most expensive car rental markets in the United States, so understanding these charges in advance helps avoid surprises at the counter.
Typical taxes and fees on a Budget rental in Alaska include:
- Alaska state excise tax: 9% applied to rental fees and costs for passenger vehicles
- Anchorage municipal tax: 8% on motor vehicle rentals, capped at US$120 for standard passenger cars (based on a US$1,500 taxable base)
- Customer facility charge (CFC): a per-day fee charged at airport locations to fund terminal facilities
- Concession recovery fee (ACRF): a percentage added to recover the airport concession fee Budget pays to operate at the airport
- Vehicle license recovery fee: a small per-day charge to recover fleet registration costs
These charges are standard across Budget and other rental brands operating at Alaska airports. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the counter. Review your confirmation carefully before pickup.
Can Budget rental cars in Alaska be driven to other states?
No, most Budget rental cars picked up in Alaska cannot be driven to other U.S. states. Budget Alaska locations generally require that the vehicle remain within Alaska for the duration of the rental.
This restriction is different from Budget rentals in the contiguous United States, where cross-state driving is typically permitted. Alaska's geographic isolation means that driving to another state is not physically possible by road, and taking the vehicle on a ferry outside Alaska is also generally prohibited under the rental agreement.
Before your Budget Alaska rental, review the usage restrictions section of your rental agreement carefully. Driving outside the permitted territory can void your coverage, including any Collision Damage Waiver (CDW) or liability protection included in your booking.
If you have questions about specific routes or whether a particular road or ferry crossing is permitted, confirm directly with the Budget counter in Alaska at the time of pickup.
Are there road restrictions for Budget rental cars on Alaska highways?
Yes, Budget rental agreements in Alaska include restrictions on certain roads, particularly unpaved and gravel highways. Standard Budget rental vehicles in Alaska are not permitted on unpaved roads, and specific routes such as the Dempster Highway and Denali Highway are commonly listed as restricted in the rental agreement.
Driving a standard Budget rental car in Alaska on a restricted road can void your Collision Damage Waiver (CDW) coverage, meaning you would be personally responsible for any damage that occurs.
If you need to travel on gravel or unpaved roads in Alaska, ask the Budget counter about specialized Gravel Highway Vehicle options. These vehicles have different insurance requirements: each driver must provide proof of full coverage automobile insurance (liability, comprehensive, and collision) issued by a U.S. insurance company in their name. Credit card coverage and travel insurance policies do not meet this requirement.
Towing is also not permitted in a Budget Alaska rental unless it is explicitly authorized in your rental agreement and restricted to specific vehicle classes.
Always review the usage restrictions section of your Budget Alaska rental agreement before setting out on any unpaved or remote route.
Does Budget in Alaska require an International Driving Permit?
An International Driving Permit (IDP) is not automatically required for all drivers picking up a Budget rental in Alaska, but it is mandatory in certain situations.
You must present an IDP alongside your original driver's license at the Budget Alaska counter if your license uses a non-Latin (non-Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, the IDP serves as a translation and must be carried together with the original license at all times.
If your license is written in English or uses the Latin alphabet, an IDP is generally not required for a Budget rental in Alaska, though it is recommended as a precaution.
Important points to keep in mind:
- The IDP is a translation document only; it is not a standalone license and will not be accepted without the original
- You must obtain your IDP in your home country before traveling to Alaska; it cannot be issued to you in the United States
- All documents presented at the Budget counter must be physical originals; digital copies are not accepted
Check your booking confirmation for any specific document requirements tied to your Budget Alaska reservation.
What Travel Assistance is included with a Budget rental in Alaska?
Travel Assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings, including Budget rentals in Alaska. This benefit is especially relevant in Alaska given the state's remote highways and long distances between towns.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is designed for travelers who are away from their home country. It does not apply to U.S. or Canadian residents.
If you need assistance during your Budget rental in Alaska, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in Alaska, and a brief description of the situation ready. Always check your booking confirmation for the exact terms and coverage limits that apply to your specific reservation.
How much is the security deposit for a Budget rental in Alaska?
When you pick up a Budget rental car in Alaska, the counter will place a temporary authorization hold on your credit card as a security deposit. This hold is not a charge; it reduces your available credit until it is released after you return the vehicle.
For Budget rentals in the United States, including Alaska, the typical security deposit hold is approximately US$300 to US$400 for a standard vehicle. The exact amount can vary depending on the vehicle class, the specific Alaska location, and the season. Premium or larger vehicles may carry a higher hold.
Important requirements for the deposit at Budget Alaska locations:
- A physical, major credit card in the main driver's name with the driver's name printed on the card is required
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold plus any expected charges
After you return the Budget vehicle in Alaska, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days.
Is there a young driver surcharge for Budget rentals in Alaska?
Yes, Budget rentals in Alaska include a young driver surcharge for renters under 25 years of age. In the United States, the standard minimum age to rent without a surcharge is 25, and Budget Alaska follows this National policy.
Drivers aged 21 to 24 can rent from Budget in Alaska but will be charged a daily young-renter fee. For Budget, this fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period.
Additional restrictions that apply to under-25 drivers at Budget Alaska locations:
- Certain vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, minivan, and convertible categories
- Additional drivers aged 21 to 24 may not be accepted at Budget Alaska locations; Budget generally requires additional drivers to be at least 25
If you are between 21 and 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation. Some Budget rates include a waiver of the underage fee for eligible travelers from that region, provided the waiver is explicitly shown on the confirmation and you select an eligible vehicle category.
Drivers under 21 are not permitted to rent from Budget in Alaska.
What is the fuel policy for Budget rentals in Alaska?
Budget rentals in Alaska follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.
Steps to follow for the fuel policy on your Budget Alaska rental:
- At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Before returning the vehicle, refuel within approximately 10 miles or 15 km of the Budget return location in Alaska so the gauge does not drop below full
- Keep your fuel receipt showing the date, time, and station address
- For after-hours returns at Budget Alaska locations such as Anchorage, leave the receipt in the key drop envelope and keep a photo of the full gauge
If you return the Budget vehicle in Alaska with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
Make sure to use the correct fuel type for your Budget Alaska vehicle. Wrong-fuel incidents are not covered by the fuel policy and may result in additional charges.
What insurance options are available for a Budget rental in Alaska?
Budget rentals in Alaska offer several insurance and protection options that you should understand before picking up your vehicle.
The main coverages available for a Budget Alaska rental include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Budget rental in Alaska. Some U.S. states require a minimum level of liability coverage; confirm what is included in your specific Budget Alaska rate.
Important exclusions to be aware of for Budget Alaska rentals:
- Standard CDW and LDW typically exclude tires, undercarriage, roof, and keys
- Coverage is void if the vehicle is driven on restricted roads, such as unpaved highways, or by an unauthorized driver not listed on the rental agreement
- For specialized Gravel Highway Vehicles in Alaska, each driver must provide proof of full coverage automobile insurance from a U.S. insurer; credit card coverage does not satisfy this requirement
Review your booking confirmation to confirm which protections are included in your Budget Alaska rate before arriving at the counter.
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