Budget Car Hire
in Kelowna

Hola Car Rentals is a premium partner of the leading car hire companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads in or around Kelowna, and the vast majority of roads throughout British Columbia are toll-free. Your Budget hire in Kelowna will not encounter any tolls on typical local or regional routes.

The only tolled crossing in British Columbia is the Port Mann Bridge near Vancouver, which uses a fully cashless, plate-based billing system. If your trip from Kelowna takes you to the Greater Vancouver area and you cross that bridge, the toll is captured by camera and billed to the vehicle's registered owner, which in this case would be Budget. Budget would then pass the charge to you, potentially along with an administrative processing fee.

To avoid unexpected post-hire charges if you plan to drive towards Vancouver, you can ask the Budget counter in Kelowna about their toll programme options. There are no congestion charges, emissions zones, or city-centre driving fees anywhere in British Columbia.

To collect your Budget hire in Kelowna, you must bring the following physical documents:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All documents presented at the Budget counter in Kelowna must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the authorisation hold.

When you pick up your Budget hire in Kelowna, the counter will place a temporary authorisation hold on your credit card. For standard vehicles rented in Canada, this hold is typically in the range of GBP 300 to GBP 500, though some locations may require a minimum authorisation of approximately GBP 750.

This is not a charge. It is a temporary hold that reduces your available credit until the hire agreement is closed and your bank releases the funds, which can take up to 15 working days after you return the vehicle.

• The hold amount can be higher for premium or specialised vehicle classes
• Only a major credit card in the main driver’s name with the name printed on the card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• Bring a backup credit card in case your primary card is declined

The exact hold amount is set by the Budget desk in Kelowna and local policy. Ask the agent to confirm the authorisation amount before they process your card.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire period. This applies to your Budget hire in Kelowna even though most roads in the area are toll-free.

If your trip takes you towards Vancouver and you cross the Port Mann Bridge, or if you encounter any other toll charge that gets billed through Budget, you can submit a claim for reimbursement. Here is how it works:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the Budget hire agreement, and a receipt or invoice showing the toll charges

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, you can add an additional driver to your Budget hire in Kelowna, either as part of your rate or by paying a fee at the counter.

For Budget hires in Kelowna, the additional driver fee is GBP 13 per hire day plus applicable taxes, with a maximum charge of GBP 65 plus taxes if your rate does not include a free additional driver. Check your booking confirmation to see whether your selected rate already includes one additional driver at no extra cost.

• The additional driver must be present at the Budget counter in Kelowna at the time of collection
• They must bring a valid driver’s licence and any required ID
• For Budget, the additional driver must be at least 25 years old at the time of collection
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone drives who is not named on the contract, cover may be void and additional charges could apply.

Budget hires in Kelowna follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• During your hire, use the correct fuel type as specified in the vehicle documentation
• Before returning the car, refuel within approximately 15 km of the Budget return location in Kelowna so the gauge does not drop below full
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Taking a photo of the full gauge at return provides evidence if a dispute arises.

Yes, provincial law in British Columbia requires every hire vehicle to carry third-party liability cover, so a statutory minimum level of liability protection is included by default when you hire through Budget in Kelowna.

This means you are not driving without any liability cover. However, the statutory minimum may not be sufficient depending on your situation, and you can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your protection limits up to GBP 1,000,000 or more.

• Third-party liability covers bodily injury and property damage you may cause to others while driving the Budget hire
• It does not cover damage to the hire vehicle itself, which is handled by CDW/LDW
• It does not cover your own injuries or personal belongings
• Only drivers named on the Budget hire agreement in Kelowna are covered

Review your booking confirmation to confirm what liability limits are included in your rate, and consider whether additional cover is appropriate for your trip.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Budget hires in Kelowna as well. However, this benefit is available only to travellers who are not residents of Canada or the United States.

If you qualify, the cover typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or need legal assistance during your Budget hire in Kelowna, for example after an accident on a remote stretch of highway, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location, and a description of the situation. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, one-way hires are possible with Budget in Kelowna, but a drop-off fee may apply depending on your chosen return location.

The drop-off fee is route-specific and varies based on the distance between cities, the vehicle class, and seasonal availability. Here is what to expect:

• Returning to another city in British Columbia or a different Canadian province will typically trigger a one-way fee
• Cross-border one-way hires between Canada and the United States may be restricted or carry significantly higher fees depending on Budget's current policies
• The fee is listed under the "To pay at destination" section during the booking process and on your confirmation
• This fee cannot be prepaid and is paid directly to Budget at the Kelowna collection point

If you modify your return location after booking, the drop-off fee may be recalculated. Always review your confirmation to confirm whether a one-way fee applies to your specific route before completing your Budget hire in Kelowna.

You must present a physical major credit card in the main driver’s name, with the driver’s name printed on the card, at the Budget counter in Kelowna. This card is required for the security deposit hold and must be presented in person.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold
• The card must have sufficient available credit to cover the deposit hold, which is typically GBP 300 to GBP 500 for standard vehicles in Canada
• The name on the card must match the name on your driver’s licence and hire agreement

Even if you prepaid your Budget booking in Kelowna online, you are still required to present a physical credit card at collection for the security hold. If your primary card is declined, you may use another credit card in your own name. Third-party cards are not permitted. Notify your bank of your travel plans in advance to prevent fraud blocks on in-person transactions.

CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) on your Budget hire in Kelowna reduces your financial liability if the hire vehicle is damaged or stolen during your hire period.

• Covered: collision damage, theft, vandalism, and other named incidents in the hire agreement
• Not covered: damage to third parties or their property (that requires LIS/ALI/SLI)
• Not covered: your own injuries or personal belongings
• Not covered: damage from prohibited use such as off-road driving, driving under the influence, or use by an unauthorised driver
• Often excluded: tyres, wheels, undercarriage, roof, and keys unless a specific add-on is purchased

A deductible or excess may apply, meaning you pay up to that amount per incident even with CDW/LDW active. Check your Budget booking confirmation for Kelowna to see whether a deductible applies and what the amount is.

If an incident occurs, report it to Budget immediately using the contact number on your hire agreement. Delays in reporting can invalidate the cover.

When you arrive at Kelowna International Airport (YLW), locate the Budget hire counter by following the car hire signs inside the terminal. Your booking confirmation will show the operating brand name to look for on signage at the airport.

• Check your Hola Car Rentals confirmation for the exact Budget counter location and any specific collection instructions for Kelowna
• If the Budget desk is served through a shared or franchise counter, airport staff or courtesy phones near the hire area can direct you
• Bring all required documents so the collection process at the Budget counter in Kelowna goes smoothly
• If you arrive after counter hours, review your confirmation for after-hours key drop or collection instructions

Budget counters in Kelowna typically operate during standard business hours. If your flight is delayed by less than 24 hours, Budget will hold your reservation. For delays exceeding 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected].

An International Driving Permit (IDP) is mandatory for your Budget hire in Kelowna if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In all other cases, an IDP is recommended but not strictly required, as visitors to Canada can generally drive on a valid foreign licence.

• The IDP is a translation document only and must always be carried alongside your original licence, never as a standalone document
• Budget in Kelowna, like all hire partners, follows the desk requirements set by the hire company and applicable Canadian provincial law
• Obtain your IDP in your home country before travelling, as it cannot be issued to you once you have left
• All documents presented at the Budget counter in Kelowna must be physical originals; digital copies are not accepted

If you are unsure whether your licence qualifies, obtaining an IDP before your trip is the safest approach and avoids any risk of being denied the vehicle at the Budget counter in Kelowna.