Budget Car Hire
in Cleveland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Cleveland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Cleveland.

No. With Hola Car Rentals, all costs and charges for your booking in Cleveland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Cleveland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Budget counter at Cleveland Hopkins Airport (CLE) is not inside the main terminal. It is located at the consolidated hire car facility at 19601 Maplewood Avenue, Cleveland, OH 44135, a short shuttle ride from the terminal.

To reach the Budget counter, follow these steps after landing:

• Collect your baggage and head to the Ground Transportation Centre (GTC) on the baggage claim level, at the north end of the terminal.
• Exit past baggage claim 1 and go to shuttle spot 3 (the door to the left of the marked door 1).
• Board the airport-operated shuttle, which runs 24 hours a day, 7 days a week. The ride takes approximately 4 to 7 minutes.
• Upon arrival at the consolidated facility, the Budget counter is on the right side as you enter.

If you have a Budget Fastbreak membership, a pre-printed agreement may be ready for you, which can speed up the process. From terminal arrival to driving away, allow 20 to 45 minutes depending on queue times at the Budget counter.

The Budget counter at Cleveland Hopkins Airport (CLE) generally opens at 7:00 AM and closes at approximately 11:30 PM. If you are arriving in Cleveland outside of those hours, the counter will not be staffed for a standard pick-up.

A few important points to keep in mind:

• The airport shuttle between the terminal and the consolidated hire car facility at 19601 Maplewood Avenue runs 24 hours a day, 7 days a week, even when the Budget counter is closed.
• After-hours vehicle returns are available via a key drop box at the facility. Your vehicle will be checked the next business day, and you remain responsible for the car until it is officially checked in.
• If your flight arrives late and you expect to reach the Budget counter after closing time, contact Budget in advance to make alternative arrangements.

Always confirm current hours on your booking confirmation, as holiday schedules or operational changes may affect Cleveland counter availability.

To pick up your Budget hire car in Cleveland, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside the original licence.
• A major credit card with the driver's name printed on the physical card, used for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or cruise tickets if you are visiting Cleveland from abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter in Cleveland or at any other location.

If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required. However, it is always a good idea to obtain one before travelling.

Yes, your Budget hire booked through Hola Car Rentals in Cleveland includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

This is especially useful in Cleveland because the Ohio Turnpike (I-76, I-80, I-90) is a major toll road that runs east to west near the city. Typical 2026 tolls for a passenger vehicle on the full route range from US$16 to US$27.75 depending on direction and payment method, so the cashback can offset a meaningful portion of those costs.

To claim your Tolls Cashback after returning your Budget vehicle in Cleveland:

• Email [email protected] within 30 days of returning the vehicle.
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When driving a Budget hire car from Cleveland on the Ohio Turnpike (I-76, I-80, I-90), you have two main options for paying tolls: enrolling in Budget's toll programme or paying manually.

Key facts about the Ohio Turnpike toll system:

• The turnpike is 241 miles long, running east to west from the Indiana border to the Pennsylvania border, passing near Cleveland, Toledo, and Akron.
• Tolls can be paid electronically via E-ZPass or with cash and credit card at staffed plazas. E-ZPass saves approximately 33% compared to cash rates.
• A full westbound trip costs approximately US$19 with E-ZPass or US$27.75 with cash or credit card. Eastbound costs approximately US$16 with E-ZPass or US$23.50 with cash or credit card.

For your Budget hire car in Cleveland, the vehicle will include an electronic toll device. At pickup you can choose:

• An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day depending on the programme).
• A pay-per-use option where actual tolls plus administrative fees are charged to your card after the hire.

If you skip both options and drive through a cashless toll without paying, the charge is sent to Budget, which then bills your card along with additional administrative fees and potential penalties.

When picking up your Budget hire in Cleveland, a temporary authorisation hold will be placed on your credit card at the counter. This is not a charge but it reduces your available credit until it is released after you return the vehicle.

For hires in the United States, including Cleveland, the typical hold is approximately US$300 to US$400 for a standard vehicle. The exact amount can vary based on:

• The vehicle class you are hiring (premium or speciality vehicles may carry a higher hold).
• The specific Budget location and any applicable local policies.
• The length of your hire period.

Important requirements for the deposit at the Budget counter in Cleveland:

• You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold.
• The card must be in the main driver's name and have sufficient available credit to cover the hold plus any expected charges.

After you return the vehicle, Budget releases the hold. Your bank or card issuer controls how quickly it reappears in your available balance, which can take up to 15 business days.

Yes, downtown Cleveland has permanent one-way street changes that can catch drivers off guard, especially near major sports venues.

As part of the Cleveland Moves plan, Huron Road and Prospect Avenue between Ontario Street and East 9th Street have been permanently converted into a one-way pair:

• Huron Road runs eastbound only.
• Prospect Avenue runs westbound only.

These streets were previously two-way with up to four lanes per direction. They have been narrowed to two lanes each to accommodate protected bike lanes, pedestrian crossings, and outdoor patios. The change is permanent, not just during events.

For Budget renters driving in Cleveland, this means:

• Navigation apps may not always reflect the most current lane configurations, so follow posted street signs.
• The area around Rocket Arena and Progressive Field is particularly affected. Plan extra time when driving near these venues.
• Ongoing I-90 and I-77 ramp closures through downtown Cleveland add further complexity, with active detours that can be disorienting for first-time visitors.

These changes are unique to Cleveland compared to most other US cities and are worth reviewing before you start driving your Budget hire.

Yes, most bookings made through Hola Car Rentals, including Budget hires in Cleveland, include Travel Assistance provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

If you are visiting Cleveland from outside North America and something goes wrong during your Budget hire, such as a medical emergency on the Ohio Turnpike or a breakdown in an unfamiliar area, Travel Assistance covers:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To use the service, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in Cleveland or elsewhere, and a brief description of the situation. Always contact Terrawind before incurring expenses, as some reimbursements require prior authorisation.

Yes, drivers between 21 and 24 years old can rent a Budget car in Cleveland, but a young-renter surcharge applies and certain vehicle classes are restricted.

Key rules for under-25 renters at Budget in Cleveland:

• The young-renter surcharge for Budget is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes.
• Vehicle classes such as full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles are typically restricted to renters aged 25 and older.
• Drivers aged 21 to 24 are generally limited to economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories.

There is one notable exception for Budget hires in Cleveland: if you are a citizen or resident of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, you may avoid the surcharge on eligible vehicle categories. You must present a passport or government ID proving your nationality or residency at the Budget counter.

Regardless of age, all drivers must present a valid driver's licence and a major credit card in their name for the security deposit hold.

Budget hires in Cleveland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Cleveland:

• At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
• During your hire, use the correct fuel type as noted in the agreement. Using the wrong fuel type is not covered by the fuel policy.
• Before returning the car to the consolidated facility at 19601 Maplewood Avenue in Cleveland, refuel within approximately 10 miles of the return location. Keep your receipt showing the date, time, and station address.
• For after-hours returns at the Cleveland facility, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.

If you return the Budget vehicle in Cleveland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, you can add an additional driver to your Budget hire in Cleveland, either as part of your rate or by paying a fee at the counter.

For Budget hires in Cleveland, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes, unless your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding a driver at the Budget counter in Cleveland:

• The additional driver must be present at pickup and bring a valid driver's licence. If their licence uses a non-Latin alphabet, an IDP is also required.
• For Budget in Cleveland, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the young-renter surcharge or may not be accepted depending on location rules.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Budget hire agreement in Cleveland are covered by the vehicle's protections such as CDW and liability cover. If someone not listed on the contract drives the car, cover may be void and additional charges could apply.

If you need to add a driver after pickup, visit a Budget branch in person, as phone or chat requests are generally not sufficient to update the agreement.

The insurance cover included in your Budget hire in Cleveland depends on the rate plan you selected when booking through Hola Car Rentals.

Common coverages available for Budget hires in Cleveland include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage to other vehicles or injuries to third parties.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving your Budget hire in Cleveland. In Ohio, not all hire companies are required by state law to include minimum liability, so check your confirmation carefully.

CDW and LDW do not cover:

• Tires, wheels, undercarriage, or roof damage unless specifically included.
• Prohibited use such as off-road driving, DUI, or unauthorised drivers.
• Incidents reported late or not reported at all.

Always review your Hola Car Rentals confirmation before arriving at the Budget counter in Cleveland to confirm exactly which coverages are included and whether any deductible applies. If you are unsure, ask the Budget agent to walk through the hire agreement line by line before signing.

Returning your Budget hire car at Cleveland Hopkins Airport (CLE) is straightforward. The return takes place at the same consolidated hire car facility where you picked up the vehicle, located at 19601 Maplewood Avenue in Cleveland.

Steps for returning your Budget vehicle in Cleveland:

• Drive to the consolidated facility and park in the designated Budget return area. Follow the signage within the facility for the correct return lane.
• A Budget agent will typically inspect the vehicle and process your return. Keep your fuel receipt handy to confirm you returned the car with a full tank under the Full-to-Full policy.
• After the return is processed, take the airport shuttle from the facility back to the terminal. The shuttle runs 24 hours a day, 7 days a week, with a ride of approximately 5 to 7 minutes to the terminal curbside or baggage claim area.

For after-hours returns at the Cleveland Budget facility:

• Lock the vehicle and drop the keys in the designated key drop box.
• Leave your fuel receipt in the envelope provided.
• The vehicle will be checked the next business day. You remain responsible for the car until it is officially checked in by Budget staff.

Take photos of the vehicle condition and fuel gauge before leaving the Cleveland facility, especially for after-hours drops, to protect yourself against any disputed charges.