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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 1 week ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 1 week ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 4 weeks ago
"Great experience"
Alison
Alison
5 4 weeks ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 1 month ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 4 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Avis in Louisiana

Avis operates across Louisiana's main airports, though the pickup experience differs significantly by location. At Louis Armstrong New Orleans International Airport (MSY), a shuttle bus connects the terminal to the Consolidated Rental Car Facility — budget 20 to 30 minutes for the ride before you reach the Avis counter on the facility's first floor. At Baton Rouge Metropolitan Airport (BTR) and Shreveport Regional Airport (SHV), the counter sits directly in baggage claim, with rental cars a short walk away. Avis also maintains a presence at Lafayette Regional, Alexandria International, and Monroe Regional airports. Demand in Louisiana peaks during the warmer months and major festival periods, so booking several weeks ahead helps secure both availability and better pricing. On the road, the Lake Pontchartrain Causeway — the main crossing between Metairie and Mandeville — uses cashless tolling under the GeauxPass system; Avis's e-Toll Unlimited program is not available in Louisiana, so tolls are billed at the undiscounted plate rate plus a per-day convenience fee for each day a toll is incurred. Paying cash at manned toll booths where available avoids that fee. Fuel averages around US$3.73 per gallon statewide. A credit card in the primary driver's name is required at pickup, with a deposit hold of at least US$200 on top of the rental total. Drivers whose license uses a non-Latin script — Arabic, Chinese, Japanese, Cyrillic — must also carry an International Driving Permit.

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Louisiana include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Louisiana, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Louisiana.

Will I face unexpected charges at the Avis counter in Louisiana when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Avis booking in Louisiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Louisiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Avis pickup process work at New Orleans International Airport in Louisiana?

When picking up your Avis rental at Louis Armstrong New Orleans International Airport (MSY) in Louisiana, follow the signs after baggage claim to the Consolidated Rental Car bus area. A shuttle runs 24 hours a day, 7 days a week, and the ride to the rental facility at 600 Rental Blvd, Kenner takes approximately 20 to 30 minutes.

Once at the facility, proceed to the shared Avis and Budget counter. Present your driver's license and the credit card in your name to receive your preprinted rental document and keys. The MSY Avis location operates Sunday through Saturday from 05:00 AM to 02:00 AM, with staffed returns available 24 hours.

For other Louisiana airports, the process is simpler. At Baton Rouge Metropolitan Airport (BTR) and Lafayette Regional Airport (LFT), the Avis counter is located directly in the baggage claim area and rental cars are parked just outside. At Alexandria International Airport (AEX) and Shreveport Regional Airport (SHV), the same in-terminal counter process applies.

Plan to arrive at the rental check-in at least three hours before your flight when returning the vehicle at MSY.

What documents do I need to pick up an Avis rental car in Louisiana?

To pick up your Avis rental in Louisiana, you must present the following physical documents at the counter:

  • A valid, unexpired driver's license in the main driver's name
  • A major credit card with the driver's name printed on the card, used for the security hold
  • A passport or valid government photo ID (required for international visitors)
  • Your booking confirmation
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not issued in the United States, Avis in Louisiana accepts it alongside a passport as secondary identification. If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a translation. The IDP is not a standalone document and must be presented together with your original license.

All documents must be physical originals. Digital copies or photos on a phone are not accepted at the Avis counter. Make sure the name on your license, passport, and credit card all match to avoid issues at pickup.

Are there toll roads in Louisiana and how does Avis handle them?

Yes, Louisiana has toll roads, though the network is limited compared to states like Florida or Texas. The most notable toll route for Avis renters in Louisiana is the Lake Pontchartrain Causeway, which runs approximately 24 miles between Metairie and Mandeville and costs US$5.00 one-way for a standard two-axle vehicle. Some bridges and ferry crossings charge US$1.00 to US$3.00 per crossing. Louisiana does not use a statewide electronic system like SunPass or E-ZPass, and there are no congestion charges or emissions zones anywhere in the state.

Avis vehicles in Louisiana come equipped with a plate-based toll billing system. At the counter you have two options:

  • Enroll in the Avis toll program (pay-per-use), which charges actual tolls plus a daily convenience fee typically ranging from US$3.95 to US$12.99 per day, capped at approximately US$19.75 to US$64.95 per rental period
  • Decline the program and pay cash at toll booths where available. If you pass a cashless toll without enrolling, Avis will bill the toll at the highest undiscounted rate plus an administrative fee of approximately US$5.95 to US$7.95 per day tolls are incurred

Toll charges are typically billed to your card four to six weeks after the rental ends.

Can I get cashback on tolls paid during my Avis rental in Louisiana?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Avis rental in Louisiana.

For example, if your Avis Louisiana booking totals US$400, the cashback cap is US$20. If you paid US$14 in tolls on the Lake Pontchartrain Causeway or other Louisiana routes, you receive US$14 back. If you paid US$30 in tolls, you receive the capped US$20.

To claim your cashback after returning the vehicle, email [email protected] within 30 days of drop-off and include:

  • Your Hola Car Rentals reservation confirmation
  • A copy of the rental agreement signed at the Avis counter
  • A receipt or statement showing the toll charges paid during the rental

Use the subject line: Tolls Cashback - HOLA followed by your confirmation number. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

What is the security deposit for an Avis rental in Louisiana?

When picking up your Avis rental in Louisiana, the counter will place a temporary authorization hold on the major credit card in the main driver's name. This is not a charge but it reduces your available credit until the bank releases it after you return the vehicle.

For Avis locations in the United States, including Louisiana, the typical hold is approximately US$300 to US$400 for a standard vehicle. Premium or specialty vehicles may carry a higher hold. The exact amount is set by the Avis desk at the specific Louisiana location and may vary by airport, vehicle class, and season.

Important requirements for the deposit:

  • The credit card must be a major card (Visa, Mastercard, Amex, etc.) with the driver's name printed on the physical card
  • Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
  • The card must have sufficient available credit to cover the hold plus any expected charges

After you return the Avis vehicle in Louisiana, the hold is released. Your bank controls how quickly it appears back on your available credit, which can take up to 15 business days.

Is there an age surcharge for drivers under 25 renting with Avis in Louisiana?

Yes, Avis in Louisiana applies an underage surcharge to drivers aged 21 to 24. The fee is added automatically at the time of rental and is charged daily at the counter.

In addition to the surcharge, drivers under 25 renting with Avis in Louisiana face vehicle class restrictions. The following categories are generally not available to under-25 renters:

  • Luxury and premium vehicles
  • Full-size and premium SUVs
  • Minivans and 12-passenger vans
  • Specialty and convertible vehicles

Drivers aged 21 to 24 are typically limited to economy, compact, intermediate, and standard sedan categories, as well as compact and medium SUVs.

One exception applies to travelers from Latin America and the Caribbean renting through Hola Car Rentals. On eligible Avis rates, the underage surcharge for the main driver aged 21 to 24 may be waived when the Hola Car Rentals confirmation explicitly states the waiver and the driver presents a passport or ID proving Latin American or Caribbean nationality. This exception applies only to the main driver and only to eligible vehicle categories.

Drivers must be at least 21 years old to rent from Avis in Louisiana.

Can I add an additional driver to my Avis rental in Louisiana?

Yes, you can add an additional driver to your Avis rental in Louisiana, either as part of your rate or by paying a fee at the counter.

When the additional driver is not included in your rate, Avis in Louisiana charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the rental period. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver at the Avis counter in Louisiana:

  • The additional driver must be physically present at pickup
  • They must present a valid driver's license and any required identification
  • They must sign the rental agreement
  • For Avis in Louisiana, additional drivers must generally be at least 25 years old

Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage. If someone drives the Avis vehicle in Louisiana without being named on the contract, coverage may be void and additional charges could apply.

What insurance coverage do I need for an Avis rental in Louisiana?

When renting with Avis in Louisiana, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis rental vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Louisiana. Some U.S. states require rental companies to include a state-minimum liability amount, but this is not universal. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000 to ensure you are adequately protected on Louisiana roads.

Neither CDW nor LIS covers:

  • Your own personal injuries (covered by PAI if purchased)
  • Your personal belongings (covered by PEC if purchased)
  • Damage caused by prohibited use such as off-road driving or driving under the influence

Review your Hola Car Rentals confirmation to confirm which coverages are included in your Avis Louisiana rate before arriving at the counter.

Does my Avis booking in Louisiana include travel assistance coverage?

Yes, most bookings made through Hola Car Rentals, including Avis rentals in Louisiana, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or accident while driving in Louisiana, including on remote stretches of highway or rural areas away from major cities.

Coverage typically includes:

  • Travel and medical insurance for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To use the assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, location in Louisiana, and a description of the situation ready.

Important: this benefit applies only to non-North American customers. Travelers who are residents of the United States or Canada do not qualify for this coverage. Pre-existing medical conditions are also excluded. This coverage does not replace CDW or liability insurance for the Avis vehicle itself.

What is the fuel policy for Avis rentals in Louisiana?

Avis rentals in Louisiana follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Louisiana:

  • At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location before dropping off the vehicle
  • Keep your final fuel receipt showing the date, time, and station address
  • For after-hours returns at MSY New Orleans, leave the receipt in the return envelope and keep a photo of the full gauge

If you return the Avis vehicle in Louisiana with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.

If the vehicle was not full at pickup, the starting level must be noted on the agreement and you only need to return it at that same level.

Can I return my Avis car after hours in Louisiana?

Yes, after-hours returns are available at select Avis locations in Louisiana, with the most flexible option at New Orleans International Airport (MSY).

At MSY, the Avis facility at 600 Rental Blvd, Kenner operates with staffed return lanes 24 hours a day. You can drop off your vehicle at any time and an employee will check the vehicle on the spot. The Consolidated Rental Car shuttle also runs 24 hours to take you back to the terminal after return.

For other Louisiana Avis locations such as Baton Rouge Metropolitan Airport (BTR), counter hours are more limited. BTR operates Sunday through Friday from 7:00 AM to 11:00 PM and Saturday from 8:00 AM to 10:00 PM. If you plan to return outside these hours, contact the Avis location in advance to confirm after-hours drop-off procedures.

General tips for after-hours returns at any Avis location in Louisiana:

  • Take photos of the vehicle condition, odometer, and fuel gauge before leaving
  • Keep your final fuel receipt
  • Retain all paperwork until you receive your final rental receipt confirming the return
Can I pick up an Avis car in one Louisiana city and return it in another?

Yes, one-way rentals with Avis in Louisiana are possible, allowing you to pick up in one city and return in another. For example, you could pick up at New Orleans International Airport (MSY) and return at Baton Rouge Metropolitan Airport (BTR), or vice versa.

A drop-off fee may apply depending on the route. This fee is set by Avis and varies based on the cities involved, the distance, the vehicle class, and the season. The fee is not included in your prepaid rate and is due at the counter at pickup.

When booking through Hola Car Rentals, the drop-off fee for your Avis Louisiana one-way route will be shown under the "To pay at destination" section during checkout if it applies. Review your booking confirmation to verify the amount before arriving at the Avis counter.

Cross-border one-way rentals, such as picking up in Louisiana and returning in another U.S. state, may also be available but are subject to Avis partner rules and may carry higher fees or restrictions depending on the destination state. Always confirm cross-state travel is permitted on your rental agreement.

Are there off-airport Avis locations in Louisiana outside the main airports?

Yes, Avis operates off-airport locations in Louisiana in addition to its airport counters. These city and neighborhood locations can sometimes offer lower base rates than airport sites, since they do not carry airport concession fees and certain surcharges that apply at terminals.

Known off-airport Avis locations in Louisiana include:

  • Downtown New Orleans, near the French Quarter
  • Siegen Lane in Baton Rouge
  • Monkhouse Drive in Shreveport (open Monday through Friday, 9:00 AM to 4:00 PM, with free pickup service available)
  • A Pep Boys location in Baton Rouge

Keep in mind that off-airport Avis locations in Louisiana typically have more limited operating hours than airport counters. If you are arriving by plane, picking up at the airport is usually more convenient. If you are staying in a city center and do not need the vehicle immediately upon arrival, an off-airport location may be worth comparing.

When booking through Hola Car Rentals, you can search by city to see available Avis locations across Louisiana and compare rates between airport and off-airport options before confirming your reservation.

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