Alamo Car Rental
in El Paso

Hola Car Rentals is the only premium partner of the top car rental brands operating in El Paso, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in El Paso.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo counter at El Paso International Airport (ELP) is located at 6505 Convair Rd, Suite 430, El Paso, TX 79925, inside the terminal building. After landing, follow signs to baggage claim and then proceed directly to the Alamo rental counter to collect your rental agreement and keys.

Alamo also provides shuttle or airport pick-up services from ELP if needed. There is no separate downtown or city center Alamo location in El Paso, so all pickups and returns are handled at this airport facility.

The counter is open daily from 06:00 to 23:30. If your flight arrives close to closing time, review your booking confirmation for after-hours pickup instructions, which may include a self-service process and key dropbox.

The Alamo counter at El Paso International Airport (ELP) is open daily from 06:00 to 23:30.

If you arrive after 23:30, after-hours pickup may still be possible by following the additional steps outlined in your booking confirmation email. For after-hours returns at the El Paso location, park the vehicle as directed and drop the keys in the designated key dropbox.

Keep in mind that rental companies will generally hold your reservation for up to 24 hours from the original pickup time if your flight is delayed. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your booking.

To pick up your Alamo rental car at El Paso International Airport, you will need to present the following documents at the counter:

• A valid, unexpired driver's license (physical, not digital) in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also bring an International Driving Permit (IDP) as a translation. The IDP is not a standalone document and must be carried alongside your original license.

At airport locations like El Paso, Alamo may also require a debit card to be accompanied by a ticketed return travel itinerary. A major credit card is always the most reliable option for the security hold. All documents must be physical originals; digital versions are not accepted at the Alamo counter.

Toll roads in Texas, including routes you may use when driving from El Paso, are almost entirely cashless. Overhead gantries read transponders or photograph license plates (toll-by-plate), and cash booths are rare or nonexistent on most Texas toll highways.

Your Alamo rental vehicle at El Paso comes equipped with an electronic toll device. At the counter you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all toll usage during the rental period
• Pay per use: Alamo charges the actual toll amounts plus daily or administrative processing fees, which may appear on your card days or even weeks after you return the car

If you plan to drive only one or two toll segments from El Paso, pay-per-use may cost less. For frequent metro driving or longer Texas routes, the unlimited package is usually better value.

All Hola Car Rentals bookings include Tolls Cashback: you can get up to 5% of your total booking value back for tolls paid during your El Paso Alamo rental. To claim, email [email protected] within 30 days of returning the vehicle, attaching your rental agreement and toll receipt or statement.

Yes, Alamo applies a young driver surcharge for renters aged 21 to 24 at the El Paso location. The underage surcharge is US$25 per rental day, charged at the counter in addition to your prepaid rate.

Drivers in this age group are also restricted to certain vehicle classes. At the El Paso Alamo location, renters aged 21 to 24 may rent economy through full-size cars, cargo vans, minivans, pickups, and compact, small, or standard SUVs seating up to 5 passengers. Premium, luxury, and specialty vehicle classes are generally reserved for drivers aged 25 and older.

The minimum age to rent with Alamo in El Paso without any surcharge is 25. Drivers under 21 are not eligible to rent.

If you are 21 to 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver, which is available on select Avis and Budget rates but does not apply to Alamo bookings.

Using a debit card at the Alamo counter in El Paso is possible under specific conditions, but a major credit card is strongly recommended.

At airport locations like El Paso International Airport, Alamo generally requires that a debit card be accompanied by a ticketed return travel itinerary. The name and address on the driver's license must also match the current home address on the debit card (active duty military are typically exempt from this requirement).

Prepaid cards are not accepted for the security deposit hold under any circumstances. The hold placed on your card at pickup in El Paso is typically around US$300 to US$400 for a standard vehicle, and it reduces your available balance until your bank releases it after the rental ends, which can take up to 15 business days.

To avoid complications at the Alamo counter in El Paso, bring a physical major credit card with your name printed on it as your primary payment method, and consider carrying a backup card as well.

Yes, after-hours vehicle return is available at the Alamo location in El Paso International Airport.

If you need to return your Alamo rental outside of the standard 06:00 to 23:30 operating hours, follow these steps:

• Park the vehicle at the designated return area at 6505 Convair Rd as directed in your rental agreement or confirmation email
• Remove all personal belongings from the car
• Drop the keys in the key dropbox at the Alamo facility
• Keep a photo of the fuel gauge and odometer before leaving the vehicle
• Retain your final fuel receipt if you refueled before returning

Note that when you return a vehicle after hours, the rental agreement is not formally closed until a staff member inspects the car the following morning. Any damage or fuel discrepancy noted at that point may still result in charges. Taking timestamped photos of the vehicle condition and fuel level protects you in case of any dispute after your El Paso Alamo rental ends.

No, you cannot drive your Alamo rental car from El Paso across the border into Mexico. Alamo's roadside assistance, coverage protections, and insurance do not extend into Mexico.

This is a particularly important consideration given El Paso's location directly on the US-Mexico border. If you drive the vehicle into Mexico, you will be in violation of the rental agreement terms, which can void your collision damage waiver (CDW/LDW) and any liability coverage included in your booking.

If you need to cross into Mexico during your trip, you must make separate arrangements for transportation. Do not attempt to take your El Paso Alamo rental vehicle across the border, as any damage, theft, or incident occurring in Mexico would be entirely your financial responsibility and would not be covered by any protection included in your rental.

For driving within the United States from El Paso, including travel to other Texas cities or neighboring states, confirm permitted territories on your rental agreement before departing.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Alamo rental in El Paso as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.

For eligible customers, the travel assistance included with your El Paso Alamo booking typically covers:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage is especially relevant if you experience a breakdown or medical emergency while driving in the El Paso area or on remote stretches of I-10 in West Texas, where distances between services can be significant.

To use the assistance, call the 24/7 helpline at +1 888 980 9992 or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Alamo rentals in El Paso follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your El Paso rental:

• At pickup: check the fuel gauge with the Alamo agent and confirm the starting level is recorded as full on the rental agreement. Take a photo of the dashboard showing the gauge and odometer
• During the rental: use the correct fuel type as indicated in the vehicle (gasoline or diesel)
• Before return: refuel within approximately 10 miles of El Paso International Airport so the gauge does not drop below full before you arrive. Keep the receipt showing the station address, date, and time

If you return the Alamo vehicle in El Paso with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Returning full is always the most cost-effective option.

Yes, you can add an additional driver to your Alamo rental in El Paso, but a fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Alamo in El Paso, the additional driver fee is US$15 per day, charged at the counter. To add a driver:

• The additional driver must be present at the Alamo counter at El Paso International Airport at the time of pickup
• They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by the protections included in your booking, such as CDW/LDW and liability coverage. Anyone who drives the El Paso Alamo vehicle without being named on the contract may void those protections.

If your additional driver is aged 21 to 24, the US$25 per day young driver surcharge also applies on top of the additional driver fee.

Yes, one-way rentals with Alamo from El Paso to other Texas cities are generally possible, but a drop-off fee may apply depending on the route.

When booking a one-way rental from El Paso, the drop-off fee is calculated based on the specific route, vehicle class, dates, and distance. For routes between different cities or regions within Texas, a drop-off fee is common. The fee is not prepaid and will appear under the "To pay at destination" section of your booking confirmation.

Key points to keep in mind for a one-way Alamo rental from El Paso:

• The drop-off fee is separate from mileage, fuel, and tolls
• Changing your return location after booking may reprice the rental and recalculate the fee
• Cross-border one-way rentals (for example, returning in Mexico) are not permitted with Alamo from El Paso

Always review the "To pay at destination" section of your confirmation before finalizing a one-way booking from El Paso to confirm whether a drop-off fee applies to your specific route.

The insurance and protection options included in your Alamo rental in El Paso depend on the rate plan you selected when booking through Hola Car Rentals. Here is a summary of the main coverages available:

• Collision Damage Waiver (CDW/LDW): reduces your financial liability for damage to the Alamo rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or third parties
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the rental in El Paso. Some US states require a minimum level of liability; always confirm what is included on your confirmation

CDW/LDW and LIS/ALI/SLI are separate protections. Having one does not replace the other. For full protection on your El Paso Alamo rental, you should have both.

Coverage does not extend into Mexico, which is especially relevant given El Paso's location on the border. Any incident occurring across the border would not be covered under your Alamo rental agreement.

Review your Hola Car Rentals booking confirmation to confirm exactly which protections are included in your rate before picking up the vehicle at El Paso International Airport.