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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 yesterday
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 6 days ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 10 hours ago
"An excellent experience, 100% recommended"

About hiring a car with Budget in Columbus

Budget operates at the Consolidated Car Hire Facility at John Glenn Columbus International Airport (CMH), reached via a complimentary shuttle that runs 24 hours a day from the arrivals level — follow the purple hire car signs after baggage claim. From deplaning to reaching the Budget counter typically takes 30 to 45 minutes, with early mornings and late afternoons running longer due to baggage claim congestion. Booking three or more weeks ahead generally secures better availability, particularly during summer months when demand climbs. Columbus driving is largely toll-free within the city itself; the Ohio Turnpike, which uses E-ZPass, runs east-west through the northern part of the state rather than through the metro area, so most hirers won't encounter it. If you do travel north toward the Turnpike, Budget's e-Toll service charges US$6.95 per day on any day a toll is incurred, capped at US$34.95 per hire period, with tolls billed separately at the undiscounted rate. Budget places an authorisation hold of around US$200 to US$250 on top of the estimated hire charges at pickup — a credit card in the primary driver's name is required, and no debit cards are accepted. Drivers whose licence uses a non-Latin script, such as Arabic, Chinese, or Cyrillic, will need an International Driving Permit at the counter.

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Columbus include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Columbus, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Columbus.

Will I face unexpected charges at the Budget counter in Columbus when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Columbus are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Columbus charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Columbus John Glenn Airport (CMH)?

The Budget counter at Columbus John Glenn International Airport (CMH) is located inside the consolidated Rental Car Centre at 4106 International Gateway, Columbus, OH 43219, on the first floor of the facility.

After collecting your baggage, follow the purple signs on the Arrivals Level to the purple-painted area in the middle median. Board the free hire car shuttle there. The shuttle runs 24 hours a day, 7 days a week, and the journey to the Budget counter takes approximately 5 to 10 minutes.

Once at the Rental Car Centre, proceed to the Budget counter on the first floor. Have your booking confirmation and flight itinerary ready, as Budget may request flight verification at pickup. From the moment you land, allow roughly 20 to 45 minutes in total before you are driving away, accounting for baggage claim, the shuttle ride, and counter processing.

What are the Budget counter hours at Columbus Airport and downtown locations?

Budget opening hours in Columbus vary by location.

  • Columbus Airport (CMH) Rental Car Centre: 8:00 AM to 1:00 AM daily, with a 24-hour key drop box available for after-hours returns.
  • Downtown Columbus (104 E Long St): Monday to Friday 7:30 AM to 6:00 PM, Saturday 8:00 AM to 1:00 PM, Sunday 11:00 AM to 2:00 PM.
  • 3rd Ave Columbus (1030 W 3rd Ave): Monday to Friday 7:30 AM to 6:00 PM, Saturday 8:00 AM to 2:00 PM, Sunday 1:00 PM to 5:00 PM.

If you are arriving at Columbus Airport after 1:00 AM, the 24-hour key drop at the Rental Car Centre allows you to return the vehicle outside staffed hours. For city centre Budget locations in Columbus, no after-hours pickup is noted, so plan your arrival within the listed hours. If your flight is delayed by less than 24 hours, Budget will hold your reservation.

Do Budget city locations in Columbus offer a free pickup service?

Yes, Budget city locations in Columbus offer a free pickup service for customers within a short distance of the branch.

Both the Downtown Columbus location at 104 E Long St and the 3rd Ave location at 1030 W 3rd Ave provide free pickup from nearby areas, generally within 0.51 to 3.58 miles of the city centre. To arrange pickup, call the Budget location directly during business hours and a shuttle will be sent to your location.

This service is only available during the branch's operating hours and is not connected to the airport shuttle system at CMH. If you are arriving at Columbus Airport, you must use the dedicated hire car shuttle from the terminal to the consolidated Rental Car Centre, not the city branch pickup service.

Are there toll roads near Columbus, and how do they work with a Budget hire car?

Yes, toll roads exist in Ohio, and they can affect your Budget hire in Columbus if you plan to travel across the state.

The main toll road is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route connecting the Indiana and Pennsylvania borders, passing near Toledo, Cleveland, and Akron. Typical 2026 passenger vehicle tolls for the full westbound trip are approximately US$19 with E-ZPass or US$27.75 paying by cash or credit card at a plaza.

Your Budget hire car in Columbus will include an electronic toll device. At the counter you have two options:

  • Enroll in Budget's toll programme (pay-per-use plus a daily administrative fee, typically around US$4.95 per day, capped at approximately US$34.65 per rental).
  • Opt out and pay tolls manually at plazas where cash or credit card is accepted, or prepay online through the Ohio Turnpike website.

If you drive through a cashless toll without enrolling or paying, the charge will be passed to Budget, who will then bill your credit card along with additional administrative fees and potential penalties. To avoid surprises, decide your toll strategy before leaving the Columbus pickup counter.

What documents do I need to pick up a Budget hire car in Columbus?

To pick up your Budget hire car in Columbus, you must present the following physical documents at the counter:

  • A valid, original driver's licence in the main driver's name (not a digital copy).
  • A major credit card with the driver's name printed on the physical card, used for the authorisation hold.
  • A passport or valid government-issued photo ID.
  • Your booking confirmation or printed voucher.
  • Round-trip flight tickets or travel itinerary showing your return date (required at the Columbus Airport CMH location for flight verification).

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP must be carried alongside your original licence and is not accepted on its own.

At the downtown Columbus Budget locations, acceptable secondary ID includes a utility bill from the last 60 days with a matching name and address, a US passport, or a US military ID. Debit and prepaid cards are not accepted for the security deposit.

How does the Tolls Cashback benefit work for Budget rentals in Columbus?

All Hola Car Rentals bookings, including Budget rentals in Columbus, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your hire.

This is especially useful if you drive the Ohio Turnpike or other toll roads during your Columbus trip, as those costs can add up quickly on longer routes across Ohio.

To claim your cashback after returning your Budget vehicle in Columbus:

  • Email [email protected] within 30 days of returning the vehicle.
  • Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
  • Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Budget, and a receipt or statement showing the toll charges paid.

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Note that this benefit reimburses tolls you already paid; it does not mean tolls are included in your prepaid rate. Claims submitted after 30 days will not be accepted.

Is a credit card required to pick up a Budget hire car in Columbus?

Yes, a physical major credit card in the main driver's name is required to pick up your Budget hire car in Columbus.

At the Columbus counter, Budget will place a temporary authorisation hold on your card, typically around US$300 to US$400 for standard vehicles, though the exact amount varies by vehicle class and location. This hold reduces your available credit until it is released after you return the car, which can take up to 15 business days depending on your bank.

  • The card must be a major credit card (Visa, Mastercard, Amex, or similar) with the driver's name printed on the physical card.
  • Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit at the Budget counter in Columbus.
  • Even if you prepaid your booking online, you must still present a physical credit card at pickup.

It is advisable to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on the authorisation.

What driving quirks should I know before picking up a Budget hire car in Columbus?

Columbus has several road features that can catch first-time drivers off guard, especially if you are not familiar with the city after collecting your Budget hire car.

  • Downtown Columbus is undergoing a gradual conversion from one-way streets to two-way traffic. Streets like Front Street and Marconi Boulevard have already been converted, but the transition is ongoing. Expect new two-way signals, shifting lane configurations, and utility work that can cause temporary disorientation.
  • Columbus has introduced mini-roundabouts, including at SR-161 and Maple Canyon Avenue. These have a 90-foot inscribed circle, mountable splitter islands for larger vehicles, and restricted left turns. They are uncommon in many parts of the US and require slower, careful navigation.
  • The I-270 outerbelt has a dense cluster of interchanges, including at SR-161, I-670, US-33, and SR-315, that confuse many first-time drivers. Speed cameras are also more prevalent on Columbus urban highways than in many other US cities, particularly at I-270 exits and along I-70 and I-71.

Before leaving the Budget counter in Columbus, take a moment to review your route and allow extra time for navigation in downtown and beltway areas.

Does Travel Assistance come included with a Budget hire car booking in Columbus?

Yes, most Hola Car Rentals bookings for Budget hire cars in Columbus include Travel Assistance coverage provided by Terrawind Global Protection, at no extra cost.

This benefit is particularly useful if you experience a medical emergency or accident while driving the Columbus highway network, including the I-270 outerbelt or on longer drives towards the Ohio Turnpike.

Coverage typically includes:

  • Travel insurance with medical coverage for up to 5 passengers.
  • Legal assistance in the event of a road accident.
  • Compensation for baggage lost by the airline.
  • Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to US or Canadian residents. It is designed for travellers visiting Columbus from outside North America. It also does not cover damage to the Budget hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).

How do I return a Budget hire car at Columbus Airport?

Return your Budget hire car in Columbus to the same consolidated Rental Car Centre at 4106 International Gateway, Columbus, OH 43219, where you originally collected it.

The facility offers 24-hour drop-off with a key drop box, so you can return the vehicle even if the Budget counter is closed (staffed hours are 8:00 AM to 1:00 AM daily). After dropping off the car, a free shuttle runs continuously from the Rental Car Centre back to the CMH terminal.

Before returning your Budget vehicle in Columbus, refuel within approximately 10 miles of the Rental Car Centre to comply with the full-to-full fuel policy. Keep your fuel receipt as proof. If you return the car with less than a full tank, Budget may charge a fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

Take a photo of the fuel gauge and odometer before leaving the vehicle, and keep all paperwork from the return in case any post-rental charges appear on your card.

Is there a young driver surcharge for Budget hire cars in Columbus?

Yes, a young driver surcharge applies to Budget hire cars in Columbus for drivers aged 21 to 24.

In Ohio, the minimum age to hire with Budget in Columbus is 21, but drivers under 25 are subject to a daily underage fee. For Budget, this fee is US$13 per rental day plus applicable taxes, capped at US$65 plus taxes for the rental period. Most premium and speciality vehicle classes are restricted to drivers aged 25 and older.

There is one exception worth noting: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates fulfilled by Budget waive the underage fee for the main driver. To qualify:

  • The waiver must be explicitly shown on your Hola Car Rentals confirmation.
  • You must present a passport or government ID proving Latin American or Caribbean nationality or residency at the Columbus Budget counter.
  • The vehicle must belong to an eligible category such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, or Medium SUV.

This exception applies to the main driver only. Additional drivers aged 21 to 24 at the Columbus Budget counter may still be charged the underage fee or may not be accepted.

Can I add an additional driver to my Budget hire in Columbus?

Yes, you can add an additional driver to your Budget hire in Columbus, either as part of your rate or by paying a fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, Budget in Columbus charges US$13 per rental day plus taxes for each additional driver, with a maximum charge of US$65 plus taxes for the rental period.

To add a driver at the Columbus Budget counter:

  • The additional driver must be present at pickup with a valid driver's licence (and an IDP if their licence uses a non-Latin alphabet).
  • For Budget in Columbus, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be charged the underage fee or may not be accepted as additional drivers.
  • Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW/LDW and liability cover. Anyone not named on the contract who drives the Budget vehicle in Columbus may void those protections.

Can I pick up a Budget car in Columbus and return it in a different city?

Yes, one-way hires with Budget in Columbus are possible, but a drop-off fee may apply depending on your return location.

When you search for a Budget hire in Columbus with a different return city, the Hola Car Rentals booking page will display any applicable drop-off fee under the to pay at destination section before you confirm. Common patterns include:

  • Returning to a different Columbus location (for example, airport to downtown): often no drop-off fee.
  • Returning to another Ohio city or neighbouring state: a drop-off fee typically applies, varying by distance and vehicle class.
  • Cross-country or remote returns: fees are higher and some routes may not be permitted.

The drop-off fee is set by Budget and cannot be prepaid through Hola Car Rentals. It is charged at the Columbus pickup counter or at the return location. If the fee shown at the counter differs from what appeared on your confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply to undisclosed fees.

Cross-border one-way hires (for example, Columbus to Canada) are subject to Budget's specific cross-border policies and may carry restrictions or higher fees.

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