National Car Rental
in Wilmington

Hola Car Rentals is the only premium partner of the top car rental brands operating in Wilmington, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Wilmington.

No. With Hola Car Rentals, all costs and charges for your National booking in Wilmington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Wilmington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car rental counter at Wilmington International Airport (ILM) is located at 1740 Airport Blvd, Wilmington, NC 28405. The rental car facility is on the airport grounds, past the terminal, and is reachable by following car rental signs from the arrivals area.

The National counter at Wilmington operates daily from 8:00 AM to 11:59 PM. If your flight lands after that window, after-hours vehicle return is available, so you can drop off the car outside regular business hours. Plan to arrive at the counter during operating hours for pickup, as no after-hours pickup service is specified.

When you arrive at the National counter in Wilmington, bring:

• Your booking confirmation
• A valid, unexpired driver's license (physical, not digital)
• A major credit card in the main driver's name for the security deposit hold
• Your passport or government-issued photo ID

To pick up your National rental car in Wilmington, you must present all of the following physical documents at the counter. Digital copies are not accepted.

• A valid, unexpired driver's license with a photograph. If your license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license.
• A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold. Debit and prepaid cards are not accepted for this purpose.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from outside the United States.

At the National counter in Wilmington, you will sign the rental agreement, inspect the vehicle for any pre-existing damage, and may be offered optional insurance or add-ons before receiving the keys.

Yes, North Carolina has toll roads, and all of them use fully electronic, cashless tolling. There are no cash toll booths anywhere in the state, so drivers using a National rental car from Wilmington need to plan accordingly.

The main toll roads in North Carolina are the Triangle Expressway and the Monroe Expressway, both located inland from Wilmington. Tolls are collected using the NC Quick Pass system, and the roads also accept E-ZPass, SunPass, and Peach Pass transponders. If you do not have a transponder, the system photographs your license plate and sends a bill by mail.

Typical toll costs for a standard 2-axle vehicle include:

• Triangle Expressway: up to US$4.19 per section electronically
• Monroe Expressway: up to US$2.66 electronically or US$4.10 by mail
• NC Quick Pass holders receive a 35% discount off the bill-by-mail rate

National offers TollPass products at some locations, though availability is not guaranteed at every site. Ask the National counter in Wilmington at pickup whether a toll program is available and what the daily fee is. If you opt out, any tolls incurred will be billed to your credit card after the rental, along with administrative processing fees.

Yes, all Hola Car Rentals bookings, including National rentals in Wilmington, include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your rental.

North Carolina uses fully cashless tolling, so if you drive on the Triangle Expressway or Monroe Expressway in your Wilmington rental, you will pay tolls either through a transponder program or via a bill-by-mail invoice. Those toll charges are eligible for the cashback benefit.

To claim your Tolls Cashback after returning your National vehicle in Wilmington:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid

The refund is capped at 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, after-hours vehicle return is available at the National rental location at Wilmington International Airport (ILM), located at 1740 Airport Blvd, Wilmington, NC 28405. The counter operates daily from 8:00 AM to 11:59 PM, but you can drop off the vehicle outside those hours.

When returning your National car in Wilmington after hours, follow these steps:

• Drive to the rental car return area at 1740 Airport Blvd and follow the on-site signage for returns
• Park the vehicle in the designated return bay
• Refuel before arriving, as fuel stations near the return area may have limited hours
• Leave the keys as instructed, typically in a key drop box at the counter
• Keep a photo of the fuel gauge and odometer as evidence of the vehicle's condition at return

Note that when you return outside staffed hours, the rental agreement formally closes when an agent inspects the vehicle the next business day. Keep all paperwork and photos until you receive your final receipt confirming no additional charges.

Yes, a young driver surcharge applies to renters aged 21 to 24 at National in Wilmington, North Carolina. The standard minimum age to rent without an additional fee is 25.

For National, Alamo, and Enterprise, the young driver surcharge is US$15 per day, plus applicable taxes, paid at the counter. This fee is not included in your prepaid booking total and will be added to your final bill at the Wilmington pickup location.

Additional points to keep in mind:

• Drivers aged 21 to 24 are generally restricted from renting premium, luxury, full-size SUV, minivan, and specialty vehicle classes
• Economy, compact, intermediate, and compact SUV categories are typically available to younger renters
• The additional driver must also meet the minimum age requirements if you plan to add someone to the agreement
• North Carolina is not one of the states (New York or Michigan) where rental companies are required by law to rent to drivers aged 18 and older

If you are between 21 and 24 and booking a National rental in Wilmington, Budget for this daily surcharge and select an eligible vehicle class during the booking process.

Yes, National permits one-way rentals, so you can pick up your car in Wilmington and return it to a different location. For one-way rentals between airport locations, there is typically no drop-off fee, though all pricing details are disclosed during the booking process before you confirm.

When booking a one-way rental from Wilmington through Hola Car Rentals, the drop-off fee, if any applies to your specific route, will appear under the "To pay at destination" section on the rate details page. Review this carefully before confirming, as the fee varies by route, distance, vehicle class, and season.

Key things to know about one-way rentals from Wilmington:

• Same-city airport to downtown routes often carry no drop-off fee
• Routes between different cities or states typically include a repositioning fee
• Cross-border one-ways, such as driving into another country, may be restricted or require prior approval from National
• Changing your return location after booking may reprice the rental and recalculate any applicable drop-off fee

Confirm the exact fee for your route in your booking confirmation before pickup at the National counter in Wilmington.

The security deposit for a National rental in Wilmington is a temporary hold placed on your credit card at pickup, not a charge. For standard vehicles rented in the United States, the typical hold is approximately US$300 to US$400, though the exact amount varies by vehicle class, rental duration, and the specific policies of the National counter in Wilmington.

Important things to know about the deposit hold:

• You must present a physical, major credit card in the main driver's name, with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• The hold reduces your available credit until it is released after you return the vehicle.
• Premium or specialty vehicle classes may require a higher hold amount.
• After returning your National car in Wilmington, the hold is released by the rental company, but your bank controls when the funds become available again, which can take up to 15 business days.

Notify your bank of your travel plans before arriving in Wilmington to avoid the hold being flagged as a suspicious transaction. Bringing a backup credit card is also recommended in case your primary card is declined.

The insurance included in your National rental in Wilmington depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully, as coverage varies.

The two main types of protection to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the National rental. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage for rentals in Wilmington and throughout North Carolina.

Neither CDW nor LDW covers personal injuries to you or your passengers, your personal belongings, or prohibited uses such as off-road driving. Always review the rental agreement at the National counter in Wilmington to confirm exactly what is active on your contract before driving away.

An International Driving Permit (IDP) is not always mandatory for renting from National in Wilmington, but it is strongly recommended in certain situations.

The rules for driving in Wilmington and throughout North Carolina are as follows:

• If your driver's license is in English or uses a Latin (Roman) alphabet, you can generally drive on your foreign license without an IDP.
• If your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is mandatory. The National counter in Wilmington may refuse to complete the rental without one.
• The IDP is a translation document only. It must always be carried alongside your original license and is not valid on its own.

You must obtain your IDP in your home country before traveling to Wilmington. Organizations in the United States, such as AAA, issue IDPs only to holders of U.S. licenses, so this cannot be arranged after you arrive.

When in doubt, obtain an IDP before your trip. It is a low-cost document that can prevent a denied pickup at the National counter in Wilmington.

National rentals in Wilmington follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Follow these steps to avoid fuel charges on your Wilmington rental:

• At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded as full on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your rental, use the correct fuel type as indicated in the vehicle. Ask the agent at the Wilmington counter if you are unsure.
• Before returning the car, refuel within approximately 10 miles of the National return location at 1740 Airport Blvd, Wilmington. This prevents the gauge from dropping before you reach the counter.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns in Wilmington, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.

If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus an administrative service fee.

Yes, you can add an additional driver to your National rental in Wilmington, either at no cost if your rate includes it or for a fee paid at the counter.

For National, Alamo, and Enterprise rentals, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals booking confirmation for the line "Additional driver free of charge" to see if your rate covers this.

Requirements for adding a driver at the National counter in Wilmington:

• The additional driver must be present at pickup and show a valid, unexpired driver's license
• If their license uses a non-Latin alphabet, an IDP is also required
• The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young driver surcharge
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the National rental agreement in Wilmington are covered by the vehicle's insurance protections. If someone not listed on the contract drives the car, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit a National branch to update the agreement.

Yes, most Hola Car Rentals bookings, including National rentals in Wilmington, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

If you are visiting Wilmington from outside North America and something goes wrong during your rental, such as a medical emergency or a flight cancellation, the travel assistance coverage typically includes:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use the assistance during your Wilmington rental, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in or around Wilmington, and a brief description of the situation. This coverage does not replace CDW or LDW for vehicle damage, nor does it cover third-party liability. Check your booking confirmation for the exact terms applicable to your National rental.