Car Rental National
in Newfoundland and Labrador

Hola Car Rentals is a premium partner of the leading car rental companies in Newfoundland and Labrador, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique National rental experience with complete protection and peace of mind during your trip in Newfoundland and Labrador.

No. With Hola Car Rentals, all costs and charges for your National booking in Newfoundland and Labrador are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Newfoundland and Labrador charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Newfoundland and Labrador, so National rental car drivers will not encounter any toll booths, cashless toll systems, or toll-related charges on any route in the province.

Major roads such as the Trans-Canada Highway and the Outer Ring Road in St. John's are completely free to drive. You will not need a transponder, a toll pass, or any electronic toll device for travel within Newfoundland and Labrador.

If your trip takes you outside the province into regions of Canada or the United States that do have tolls, Hola Car Rentals includes Tolls Cashback on every booking, allowing you to claim up to 5% of your total booking value back for any tolls paid during your National rental. Submit your claim to [email protected] within 30 days of returning the vehicle with your rental agreement and toll receipts.

National operates five airport locations across Newfoundland and Labrador. All National pick-up and drop-off points in the province are at airports, with no off-airport or downtown locations available through National.

• St. John's International Airport (YYT), with the primary rental facility at 100 World Parkway
• Deer Lake Airport
• Gander Airport
• Happy Valley-Goose Bay Airport (Goose Bay)
• Wabush Airport

At St. John's International Airport, National offers shuttle and airport pick-up services to reach the rental facility at 100 World Parkway. If you are an Emerald Club member, you may be able to bypass the counter and select your vehicle directly from the aisle, which can speed up the pick-up process.

Because all National locations in Newfoundland and Labrador are airport-based, plan your arrival and departure times around the branch hours at your specific airport.

The National rental facility at St. John's International Airport in Newfoundland and Labrador, located at 100 World Parkway, operates with extended hours that provide near-24-hour coverage most days of the week.

• Monday and Thursday: 00:00 to 02:00, then 09:00 to 23:59
• Tuesday, Wednesday, Friday, Saturday, and Sunday: 09:00 to 23:59, then 00:00 to 02:00

This schedule means there is a brief gap in service in the early morning hours. If your flight arrives during that window, plan accordingly and confirm current hours directly with National before travel, as hours can change on holidays.

National will generally hold your reservation for up to 24 hours from the original pick-up time if your flight is delayed. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your booking.

Yes, one-way rentals between National locations in Newfoundland and Labrador are possible, for example picking up at St. John's Airport and returning at Deer Lake Airport, but a drop-off fee may apply depending on the route.

One-way fees are route-specific and vary by rental company, distance, vehicle class, and season. When booking, the Hola Car Rentals checkout will display any applicable drop-off fee under the "To pay at destination" section before you confirm. Review this carefully so there are no surprises at the National counter.

A few things to keep in mind for one-way rentals with National in Newfoundland and Labrador:

• The fee is paid at the counter, not prepaid online
• Changing your drop-off location after booking may reprice the rental and recalculate the fee
• Cross-border one-ways (for example, driving into other Canadian provinces) may be restricted or carry higher fees and require prior approval from National

If the drop-off fee shown at the counter differs from what appeared on your booking confirmation, keep all paperwork and contact support, as No Extra Charges© coverage may apply.

To pick up your National rental car in Newfoundland and Labrador, you must present the following physical documents at the counter:

• A valid, original driver's license (not a digital copy)
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. Even if your license uses a Latin alphabet but is not in English, carrying an IDP is strongly recommended to avoid any issues at the National counter in Newfoundland and Labrador.

The IDP is a translation document only and is not valid without your original license. Obtain it in your home country before traveling, as it cannot be issued abroad.

All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted.

Yes, when renting from National in Newfoundland and Labrador, a basic level of third-party liability coverage is included by law. Canadian provincial law requires every rental vehicle to carry statutory third-party liability, so this protection follows the car automatically.

This statutory liability covers bodily injury and property damage you may cause to other people while driving the National rental. However, the mandatory minimum may not be sufficient for all situations, and you can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits.

It is important to understand what this coverage does and does not include:

• It covers injury or property damage to third parties, not damage to the National rental vehicle itself
• Damage to the rental car is covered separately by a Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW)
• Your own injuries would require Personal Accident Insurance (PAI)
• Coverage applies only to drivers named on the rental agreement

Review your booking confirmation to confirm exactly what liability limits are included in your rate for Newfoundland and Labrador, and consider adding supplemental liability if you want higher protection.

When you pick up your National rental car in Newfoundland and Labrador, the counter will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.

For rentals in Canada, typical security deposit holds range from approximately CAUS$ 300 to CAUS$ 500, though some locations may hold up to CAUS$ 750 depending on the vehicle class, season, and specific National location in Newfoundland and Labrador.

Key things to know about the deposit:

• You must present a physical, major credit card in the main driver's name with the driver's name printed on the card
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
• The hold is released after drop-off, but your bank controls when it appears back on your account, which can take up to 15 business days
• Bring a backup credit card in case your primary card is declined

Even if you prepaid your National booking online, you are still required to present a physical credit card at the counter in Newfoundland and Labrador for the security hold.

Yes, a young driver surcharge applies at National locations in Newfoundland and Labrador for renters under 25 years of age. This fee is charged at the counter and is not included in your prepaid rate.

For National, as well as its sister brands Alamo and Enterprise, the additional driver fee structure is approximately US$15 per day plus applicable taxes when an extra driver is added. Young driver surcharges for the primary renter follow a similar per-day structure, though the exact amount can vary by location and is confirmed at the National counter in Newfoundland and Labrador at pick-up.

A few additional points for younger renters:

• The minimum age to rent from National in Newfoundland and Labrador may restrict access to certain vehicle classes
• The surcharge applies for every rental day and is paid locally
• All drivers, including additional drivers under 25, must present a valid license and meet the age requirements at the National counter

Check your booking confirmation for any age-related conditions specific to your rate, and Budget for the surcharge if you are under 25.

Most bookings made through Hola Car Rentals for a National rental in Newfoundland and Labrador include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly valuable given that parts of Newfoundland and Labrador are remote, with long distances between towns and limited services along major routes.

The travel assistance typically covers:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to Canadian or United States residents. It is available only to travelers from outside North America. It also does not cover damage to the National rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

Always review your booking confirmation for the exact terms and coverage limits that apply to your specific reservation in Newfoundland and Labrador.

No, an International Driving Permit (IDP) is not strictly mandatory to rent from National in Newfoundland and Labrador if your license uses a Latin alphabet, but it is strongly recommended in certain situations.

Here is when an IDP is required or recommended for your National rental in Newfoundland and Labrador:

• Required: if your driver's license uses a non-Latin script such as Arabic, Chinese, Japanese, or Cyrillic, you must carry an IDP alongside your original license
• Recommended: if your license is not in English, even if it uses a Latin alphabet, an IDP helps avoid any language-related issues at the National counter
• Not a replacement: the IDP is a translation document only and is invalid without your original license

Obtain your IDP in your home country before traveling to Newfoundland and Labrador, as it cannot be issued abroad. Organizations such as your National automobile association typically issue IDPs.

All documents presented at the National counter must be physical originals. Digital copies are not accepted.

National rentals in Newfoundland and Labrador follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Follow these steps to avoid fuel charges on your National rental in Newfoundland and Labrador:

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the National vehicle below the recorded starting level in Newfoundland and Labrador, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

Given that some areas of Newfoundland and Labrador have long distances between fuel stations, plan your refueling stop carefully before heading to the return location.

Yes, you can add an additional driver to your National rental in Newfoundland and Labrador, either as an included benefit or for a fee depending on your rate.

Check your booking confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, National charges approximately US$15 per day plus applicable taxes for each additional driver in Newfoundland and Labrador.

Requirements for adding a driver at the National counter in Newfoundland and Labrador:

• The additional driver must be present at pick-up with a valid, physical driver's license
• They must meet the minimum age requirements for the rental location
• If their license is not in English or uses a non-Latin script, an IDP is required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers named on the rental agreement are covered by protections such as CDW/LDW and liability insurance. If someone not listed on the contract drives the National vehicle in Newfoundland and Labrador, coverage may be void and additional charges could apply.

Since Newfoundland and Labrador has no toll roads, you will not pay any tolls while driving your National rental within the province. However, if your trip takes you to other parts of Canada or the United States where tolls do apply, Hola Car Rentals includes Tolls Cashback on every National booking.

Tolls Cashback reimburses you up to 5% of your total booking value for tolls paid during your rental period. Here is how to claim it:

• Email [email protected] within 30 days of returning your National rental
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are processed to the original payment method used for your Newfoundland and Labrador reservation and typically arrive within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly after returning the vehicle.