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Frequently Asked Questions
What does my Hola Car Rentals booking with National in New Jersey include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in New Jersey, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in New Jersey.
Will I face unexpected charges at the National counter in New Jersey when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my National car rental at Newark Liberty International Airport in New Jersey?
Picking up your National car rental at Newark Liberty International Airport (EWR) in New Jersey depends on which terminal you arrive at.
- From Terminals B or C: follow signs to the AirTrain and ride it to the Terminal A station. Exit the escalator, turn right, and walk along the sidewalk or hallway to the second floor counter where you sign your rental agreement. National's Emerald Aisle is available at this location.
- From Terminal A: take the second floor sky bridge directly to the Rental Car Center at 132 Carson Rd in Newark.
National also operates at Trenton-Mercer Airport in Ewing and at a downtown location at 110 1st St in Jersey City, giving you three pickup options across New Jersey. The Newark Liberty location is open daily from 05:00 to 23:59. After-hours key drop is available for returns outside staffed hours.
What documents do I need to pick up a National rental car in New Jersey?
To collect your National rental car in New Jersey, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name. If your license is not in English or uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original license.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- A passport or valid government photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
All documents must be physical originals. Digital copies are not accepted at any National counter in New Jersey. If you think you may need an IDP, obtain it in your home country before traveling, as US issuers do not issue IDPs to non-US license holders.
How do toll roads work for National car rentals in New Jersey?
New Jersey has an extensive toll network, and driving a National rental car in New Jersey means you will very likely encounter tolled roads. The main tolled routes include the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway. Tolling is mostly cashless, using E-ZPass transponders or Toll-By-Plate billing.
Your National rental vehicle in New Jersey comes with an electronic toll device already installed. At pickup you have two options:
- Unlimited toll package: typically US$11 to US$25 per rental day, covering all tolls during your rental period.
- Pay per use: the actual toll amount plus daily or administrative processing fees billed after the rental. If you drive a cashless-only gantry without a transponder, fees of up to 3 times the toll (maximum US$5 per toll) may apply under New Jersey regulations.
Typical E-ZPass rates for reference: New Jersey Turnpike starts at US$0.95 and increases with distance; Garden State Parkway starts at US$1.90; Atlantic City Expressway full length is US$5.50. If you drive into Manhattan, a congestion zone fee of US$8.99 plus taxes per day also applies for the area south of 60th Street. Many toll charges are posted days or weeks after your rental ends.
Can I get toll cashback on my National car rental in New Jersey?
Yes, every booking through Hola Car Rentals, including National rentals in New Jersey, includes Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Given that New Jersey has some of the busiest toll roads in the country, including the New Jersey Turnpike, Garden State Parkway, and Atlantic City Expressway, as well as potential bridge and tunnel crossings into New York City, this benefit can add up meaningfully.
To claim your cashback after returning your National rental in New Jersey:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the National counter, and a toll receipt or statement showing charges paid during your rental period.
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is a credit card required for the security deposit at National in New Jersey?
Yes, a major credit card is required at every National counter in New Jersey to cover the security deposit hold at pickup. Debit cards and prepaid cards are not accepted for this purpose.
The card must be physical (not a virtual or digital wallet), must have the main driver's name printed on it, and must have sufficient available credit to cover the hold. For standard vehicles in the United States, typical holds range from US$300 to US$400, though the exact amount is set by the National counter and may vary by vehicle class or location.
A few things to keep in mind before arriving at your New Jersey pickup location:
- Notify your bank of your travel plans to prevent fraud blocks on an in-person authorization.
- Bring a backup credit card in your own name in case your primary card is declined.
- Even if you prepaid your booking online, you must still present a physical credit card at the National counter for the hold.
The hold is released after you return the vehicle, but your bank controls how quickly it clears, which can take up to 15 business days.
Is there a young driver surcharge for under-25 renters at National in New Jersey?
Yes, drivers under 25 renting from National in New Jersey are subject to a young-renter surcharge. National charges US$15 per day plus applicable taxes for drivers aged 21 to 24, paid at the counter at pickup.
In most US states, including New Jersey, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but face both the daily surcharge and vehicle class restrictions. Most premium, full-size, luxury, minivan, and SUV categories are restricted to renters aged 25 and older.
A few additional points for younger renters picking up a National vehicle in New Jersey:
- The same credit card and document requirements apply regardless of age.
- Any additional driver aged 21 to 24 may also be subject to the surcharge or may not be accepted, depending on the location.
- New Jersey is not one of the states (like New York or Michigan) that legally requires rentals to drivers aged 18 and older, so the 21-minimum policy set by National applies.
What is the fuel policy for National car rentals in New Jersey?
National car rentals in New Jersey follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your New Jersey rental:
- Check the fuel gauge with the National agent at pickup and confirm the starting level is recorded on your rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive. Ask the National agent at pickup for the nearest gas station to the return point, or use a navigation app.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus a service fee. For after-hours returns at the New Jersey locations, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
What insurance coverage is included with a National rental in New Jersey?
The coverage included with your National rental in New Jersey depends on the rate plan you selected at booking. Here is a general overview of the main protections:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero deductible. This does not cover third-party liability.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. Some US states require a minimum level of liability coverage; New Jersey rental agreements should reflect applicable state minimums, but we strongly recommend adding supplemental liability coverage up to US$300,000 for full protection.
CDW/LDW does not cover tires, undercarriage, roof, personal belongings, or incidents resulting from prohibited use such as off-road driving or driving under the influence. Always review the rental agreement at the National counter in New Jersey to confirm exactly what is active on your contract and what deductible applies.
Does travel assistance cover me if something goes wrong during my National rental in New Jersey?
Yes, most bookings through Hola Car Rentals, including National rentals in New Jersey, include travel assistance provided by Terrawind Global Protection. This benefit is designed for situations that can arise while traveling, such as a medical emergency on the New Jersey Turnpike, a flight cancellation before you pick up your vehicle, or baggage lost by the airline on arrival at Newark Liberty International Airport.
Core benefits typically include:
- Travel and medical coverage for up to 5 passengers per event.
- Legal assistance in case of an accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day: call +1 888 980 9992 (toll-free), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to US or Canadian residents. It also does not cover damage to the National rental vehicle itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Check your booking confirmation for the exact terms applicable to your reservation.
Can I add an additional driver to my National rental in New Jersey?
Yes, you can add an additional driver to your National rental in New Jersey, either as part of your rate or for a fee paid at the counter.
When it is included: some Hola Car Rentals rate plans explicitly state that one additional driver is included at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge.
When it is not included: National charges US$15 per day plus applicable taxes for each additional driver in New Jersey. This fee is paid at the National counter at pickup.
Requirements for adding a driver at any New Jersey National location:
- The additional driver must be present at pickup with a valid physical driver's license.
- If their license uses a non-Latin alphabet, they must also carry an International Driving Permit.
- They must meet the minimum age requirement. Drivers aged 21 to 24 may be subject to a young-renter surcharge or may not be accepted depending on location rules.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers listed on the agreement are covered by the rental protections. Anyone not named on the contract who drives the vehicle may void your coverage.
Can I return my National rental car after hours in New Jersey?
Yes, after-hours returns are available at National locations in New Jersey. The Newark Liberty International Airport location at 132 Carson Rd operates daily from 05:00 to 23:59, and a key drop option is available for returns outside staffed hours.
To return your National vehicle after hours in New Jersey:
- Follow the rental car return signs to the return area and pull forward as directed.
- Use the key drop box if no agent is present.
- Leave your fuel receipt in the return envelope and keep a photo of the full fuel gauge on your phone as documentation.
- Take photos of the vehicle exterior before leaving to document its condition at return.
Keep in mind that when you drop off after hours, the vehicle condition is assessed when the National agent processes the return the next morning. Any damage noted at that point may be attributed to your rental period, so photographic evidence is important. Review your rental agreement for the specific after-hours instructions applicable to your New Jersey pickup location, as procedures may differ between the Newark airport, Trenton-Mercer Airport, and the Jersey City downtown location.
Can I pick up a National car in New Jersey and drop it off in another state?
Yes, one-way rentals are generally possible with National in New Jersey, but a drop-off fee may apply depending on your return location.
Common patterns for one-way rentals originating in New Jersey:
- Returning to a different city or state: a drop-off fee typically applies and varies by distance, vehicle class, and route. This fee is shown under the To pay at destination section during the booking process.
- Returning to a nearby location within the same metro area: some short-distance routes may not carry a drop-off fee. Always check the booking details page to confirm.
- Cross-border returns to Canada or other countries: these are often restricted or require prior approval from National. Check your rental agreement for permitted territory.
The drop-off fee is set by National and cannot be prepaid through Hola Car Rentals. It is paid at the counter at pickup in New Jersey. If the fee shown at the National counter differs from what appeared on your booking confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply to undisclosed fees.
To confirm whether your specific New Jersey to destination route carries a fee, review the details page during the booking process before completing your reservation.
What happens if I arrive late to pick up my National rental in New Jersey?
If you arrive late to collect your National rental in New Jersey, the counter will generally hold your reservation for up to 24 hours from the original pickup time. This applies to flight delays arriving into Newark Liberty International Airport or Trenton-Mercer Airport, as well as delays reaching the Jersey City downtown location.
Key points to keep in mind:
- If your delay is less than 24 hours: your National booking in New Jersey should still be honored, provided you arrive during the location's operating hours. The Newark Liberty location is open daily from 05:00 to 23:59.
- If your delay exceeds 24 hours: the reservation may be forfeited with no refund. Contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected] to explore options.
- Arriving outside operating hours: even within the 24-hour window, you must arrive while the National counter is staffed. Plan your arrival accordingly, especially for late-night flights into New Jersey airports.
If your flight is delayed, do not wait until you land to act. Contact support proactively so adjustments can be explored before the hold window closes.
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