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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Florida include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Florida, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Florida.
Will I face unexpected charges at the National counter in Florida when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Florida are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Florida charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Rental counter at Orlando International Airport in Florida?
At Orlando International Airport (MCO) in Florida, the National Car Rental counter is located at Level 1 in Terminals A and B, and at Level 4 in Terminal C. All rental vehicles are on the first floor of the parking garage directly across from the terminals and within walking distance, so no shuttle is required.
When you arrive, follow the car rental signs from baggage claim to reach the National counter. Once you have completed check-in and signed your agreement, your vehicle will be ready in the adjacent parking garage.
If you are arriving at Terminal C, note that the National counter is on Level 4 of that terminal before you proceed to the garage level for vehicle pickup.
Where is the National Car Rental counter at Fort Lauderdale Airport in Florida?
At Fort Lauderdale-Hollywood International Airport (FLL) in Florida, the National Car Rental counter is located on the second floor of the Airport Rental Car Center.
How you reach it depends on which terminal you arrive at:
- Terminals 2, 3, and 4: proceed to the rental car shuttle pickup area and take the shuttle to the Rental Car Center.
- Terminal 1: follow the Rental Car Center signage to the Concourse B pedestrian bridge, which connects directly to the facility.
Once inside the Rental Car Center, go to the second floor and look for the National desk. Have your booking confirmation, driver's license, and credit card ready before approaching the counter.
Where is the National Car Rental counter at Tampa International Airport in Florida?
At Tampa International Airport (TPA) in Florida, the National Car Rental counter is located in the on-site rental car facility. Upon arrival, proceed to the walkway across from the Blue and Red baggage claim areas and follow the signs to the rental car facilities. National is among the brands housed in that on-site building, so no off-airport shuttle is needed.
Have your booking confirmation, valid driver's license, and credit card ready before reaching the National counter. If you are returning the vehicle, follow the same rental car signage from the main terminal to locate the return lanes.
How do tolls work when renting a car from National in Florida?
Almost all toll roads in Florida are cashless, meaning there are no traditional cash booths on most expressways. When you pick up your National Car Rental vehicle in Florida, the car will already include an electronic toll device or a plate-based billing system.
At the National counter in Florida, you typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental period.
- Pay per use: if you decline the package, National will charge you the actual toll amount plus daily or administrative processing fees after your rental ends. Some charges may appear on your card days or weeks after you return the car.
Common toll roads you may encounter in Florida include the Florida Turnpike, SR-528, SR-417, and SR-408 near Orlando, and I-95 Express lanes near Miami. Estimated daily toll costs range from US$3 to US$20 depending on your route.
If you prefer to use your own visitor toll pass, inform the National counter agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
What documents do I need to pick up a National Car Rental in Florida?
To collect your National Car Rental vehicle in Florida, you must present the following physical documents at the counter:
- A valid driver's license in the main driver's name (original, not a digital copy).
- A passport or government-issued photo ID.
- A major credit card with the main driver's name printed on the card, used for the security deposit hold.
- Your booking confirmation or printed voucher.
- Round-trip flight tickets or cruise tickets if you are visiting Florida from abroad.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not mandatory.
All documents must be physical. Digital versions shown on a phone are not accepted at the National counter in Florida. Debit and prepaid cards are not accepted for the security deposit.
Does National Car Rental in Florida offer after-hours key drop for returns?
Yes, National Car Rental offers after-hours return options at several Florida locations, so you are not always required to return during staffed counter hours.
Confirmed after-hours key drop procedures at specific Florida airports include:
- St. Pete-Clearwater International Airport (PIE): place your keys in the National return drop box located next to the customer service booth adjacent to the walkway to the terminal.
- Fort Myers Southwest Florida International Airport (RSW): place your keys and rental jacket in the National return drop box at the rental counter inside the airport baggage claim area.
- Orlando International Airport (MCO): after-hours return is available.
Before planning an after-hours return at any National location in Florida, confirm the specific procedure with the counter agent at pickup. Keep a photo of the returned vehicle and the fuel gauge, and retain your rental agreement, as your liability for the vehicle may continue until the car is formally checked in by National staff.
What is the security deposit amount for a National Car Rental in Florida?
When you pick up your National Car Rental vehicle in Florida, the counter will place a temporary authorization hold on your credit card. This hold is not a charge but reduces your available credit until it is released after you return the car.
For standard vehicle classes in the United States, typical holds range from approximately US$300 to US$400. The exact amount at your National location in Florida may vary depending on the vehicle class, rental duration, and specific airport or city location. Premium or specialty vehicles may carry a higher hold.
Important points to keep in mind:
- Only a major credit card with the driver's name printed on the card is accepted for the deposit. Debit and prepaid cards are not accepted.
- Ensure your card has sufficient available credit to cover both the hold and any other expected charges.
- After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.
Bring a backup credit card in your name in case your primary card is declined at the National counter in Florida.
Can I get Tolls Cashback on my National Car Rental booking in Florida?
Yes, all bookings made through Hola Car Rentals, including National Car Rental reservations in Florida, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Given that Florida relies almost entirely on cashless toll roads, such as the Florida Turnpike, SR-417, SR-408, and I-95 Express lanes, toll costs can add up quickly. This benefit helps offset those expenses.
To claim your cashback after returning your National vehicle in Florida:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
- Attach your Hola Car Rentals booking confirmation, the rental agreement signed at the National counter, and a toll invoice or statement showing the charges paid.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
Is there a young driver surcharge for drivers under 25 at National Car Rental in Florida?
Yes, National Car Rental in Florida applies a young driver surcharge for renters between the ages of 21 and 24. The standard fee for Alamo, National, and Enterprise is US$15 per day, paid at the counter in addition to your prepaid rate.
Florida is not one of the states, such as New York or Michigan, where rental companies are required by law to rent to drivers aged 18 and older. Outside those states, the minimum age at most National locations in Florida is 21, with the daily surcharge applying until the renter turns 25.
Additional restrictions to be aware of:
- Many vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, minivans, luxury, premium, and convertible categories.
- Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
If you are adding a driver under 25 to your National rental in Florida, that additional driver must also be present at the counter with a valid license and may be subject to the same surcharge and class restrictions.
How does the fuel policy work for National Car Rental in Florida?
National Car Rental in Florida uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow to avoid fuel fees:
- At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on your rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
- Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at Florida locations such as Orlando MCO or Fort Myers RSW, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation.
Can I add an additional driver to my National Car Rental in Florida?
Yes, you can add an additional driver to your National Car Rental reservation in Florida, but the fee and process depend on your rate.
For National in Florida, the additional driver fee is US$15 per day when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it applies to your reservation.
Requirements for adding a driver at the National counter in Florida:
- The additional driver must be physically present at the counter at pickup.
- They must present a valid driver's license and, if required, an International Driving Permit.
- Both the main driver and the additional driver must sign the rental agreement.
- The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young driver surcharge.
Only drivers listed on the National rental agreement in Florida are covered by the vehicle's protections, including CDW and liability coverage. Anyone who drives the car without being named on the contract may void those protections.
Does my National Car Rental booking in Florida include travel assistance?
Yes, most bookings made through Hola Car Rentals, including National Car Rental reservations in Florida, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other covered incident while driving through Florida.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This coverage is designed for travelers renting abroad and does not apply to residents of the United States or Canada. If you are a US or Canadian resident picking up a National vehicle in Florida, this benefit does not qualify for you.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I pick up a National Car Rental in one Florida city and return it in another?
Yes, National Car Rental in Florida allows one-way rentals where you pick up in one city and return in a different location, but a drop-off fee may apply depending on the route.
How the fee works for Florida one-way rentals:
- Same-city airport to downtown: often no drop-off fee.
- Between different Florida cities, such as Miami to Orlando: a drop-off fee typically applies and varies by distance and vehicle class.
- Some routes between nearby airports, such as Miami International to Orlando International, may not incur a fee due to the volume of traffic on that corridor, but this is route-specific.
The drop-off fee for your National reservation in Florida will be shown during the booking process under the section labeled to pay at destination. It is not included in your prepaid rate and cannot be prepaid online. Review your booking confirmation to confirm whether a fee applies to your specific route.
If you need to change your return location after booking, contact support before your pickup date, as mid-rental route changes must be approved by the National location and may result in a higher fee or different vehicle availability.
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