VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Denver include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Denver, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Denver.
Will I face unexpected charges at the National counter in Denver when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the National shuttle pickup work at Denver International Airport?
At Denver International Airport, National Car Rental operates from an off-terminal facility at 24530 E 78th Ave, Denver, CO 80249. The rental counter is not inside the main Jeppesen Terminal.
After collecting your baggage, take the airport train to Level 5 (baggage claim level) and exit to Island 4, Curb 4, on the east or west side of the terminal (doors 505-513 east, 504-512 west). The National shuttle departs from that curbside stop and runs approximately every 10 minutes. The ride to the National facility takes roughly 5 to 7 minutes.
Once at the facility, proceed to the National counter to complete your rental agreement. Kiosks are also available to help skip lines. Plan for a total time of 45 to 90 minutes from landing to driving away, depending on baggage claim wait times and shuttle frequency. The National counter at Denver operates 24 hours, and after-hours returns are accepted at the facility.
What documents do I need to pick up a National rental car in Denver?
To pick up your National rental car in Denver, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the National counter in Denver. For licenses in English or Latin script, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
Are there toll roads near Denver that affect my National rental car?
Yes, there are several cashless toll roads in the Denver area that will affect your National rental car. Colorado's toll network is entirely electronic, with no cash booths anywhere on the system.
Key toll roads around Denver include:
- E-470: a 47-mile loop around the Denver metro area, including the route to Denver International Airport. Tolls vary by time of day and distance traveled.
- I-25 Express Lanes: approximately 7 miles between US-36 and downtown Denver, with tolls ranging from roughly US$0.50 to US$5.00 per trip depending on time of day.
- US-36 Express Lanes and the Northwest Parkway, both fully cashless.
All roads use overhead cameras that photograph license plates. If you do not enroll in a toll program, the National rental company will receive the invoice and bill you the undiscounted License Plate Toll rate plus administrative fees, which can reach US$9.99 per day or US$15 per toll event.
At the National counter in Denver, you can opt into an unlimited toll package (typically US$11 to US$25 per day) to simplify billing. Review the rental agreement carefully before signing.
Can I get cashback on tolls paid during my National rental in Denver?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National rental in Denver.
Given that the Denver area has several cashless toll roads, including E-470, the I-25 Express Lanes, and US-36 Express Lanes, toll costs can add up quickly. This benefit helps offset those expenses.
To claim your cashback after returning the vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement from the National counter in Denver, and a toll receipt or itemized invoice showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay them normally and claim reimbursement afterward.
How much is the security deposit for a National rental car in Denver?
When you pick up your National rental car in Denver, the counter will place a temporary authorization hold on your credit card. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, rental duration, and the specific National location in Denver.
This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the release appears on your statement, which can take up to 15 business days.
Important requirements for the deposit at the National counter in Denver:
- A physical, major credit card with the driver's name printed on the card is required
- The card must be in the main driver's name
- Debit cards and prepaid cards are not accepted for the deposit hold
- Sufficient available credit must be on the card to cover the hold plus any expected charges
Bring a backup credit card in case your primary card is declined. If you prepaid your booking online, a deposit hold is still required at pickup.
Can I add an additional driver to my National rental in Denver?
Yes, you can add an additional driver to your National rental in Denver, either at no cost if your rate includes it or for a fee paid at the counter.
For National in Denver, the additional driver fee when not included in your rate is US$15 per day plus applicable taxes. Check your booking confirmation to see whether your rate already includes one additional driver at no charge.
Requirements for adding an additional driver at the National counter in Denver:
- The additional driver must be physically present at the counter at pickup
- They must present a valid driver's license and any required ID
- If their license uses a non-Latin alphabet, an International Driving Permit is also required
- They must meet the minimum age requirements for Denver
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage. Anyone who drives the National vehicle in Denver without being named on the contract may void those protections entirely.
What is the minimum age to rent a National car in Denver?
The minimum age to rent a National car in Denver without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the National counter in Denver.
For National in Denver, the young-renter surcharge is US$15 per day plus taxes, the same rate as the additional driver fee for this brand family. This fee is paid at the counter and is not included in your prepaid rate.
Additional restrictions for under-25 renters at National in Denver:
- Many vehicle classes are restricted to drivers 25 and older, including full-size, SUV, minivan, luxury, and premium categories
- Economy, compact, and intermediate classes are typically available to younger renters
- The young-renter surcharge applies to the main driver only; additional drivers under 25 may face separate fees or restrictions
Colorado does not have a state law requiring rentals to drivers under 21, so the minimum age at the National counter in Denver is 21 for most vehicle classes. Drivers under 21 are generally not eligible to rent.
What travel assistance is included with my National rental booking in Denver?
Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your National rental in Denver, whether on the highway, in a remote mountain area, or at the airport.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage does not apply to residents of the United States or Canada. If you are visiting Denver from outside North America, this benefit is active for your trip.
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free or collect)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW or liability insurance for the National vehicle itself. Check your booking confirmation for the exact terms and limits that apply to your reservation.
What fuel policy applies to National car rentals in Denver?
National car rentals in Denver follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges at the counter.
Steps to follow for the fuel policy at your National rental in Denver:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the National return facility at 24530 E 78th Ave, Denver, before dropping off
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge
If you return the National vehicle in Denver with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Does my National rental in Denver include collision damage coverage?
Whether your National rental in Denver includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depends on the rate plan you selected when booking. Check your Hola Car Rentals confirmation for a line showing car rental insurance or CDW/LDW to confirm.
CDW and LDW reduce your financial liability for damage to the National vehicle in Denver caused by a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.
What CDW and LDW do not cover at the National counter in Denver:
- Damage or injury caused to third parties, which requires separate liability coverage (LIS/ALI/SLI)
- Damage from prohibited use such as off-road driving, DUI, or unauthorized drivers
- Tires, wheels, undercarriage, and roof damage, which are often excluded
- Incidents not reported promptly to National
If an incident occurs during your Denver rental, prioritize safety, contact local authorities if needed, and notify National immediately using the number on your rental agreement. Collect photos, the time and location, and any police report number. Delayed reporting can invalidate your coverage.
How does the vehicle return process work at National in Denver?
Returning your National rental car in Denver follows a straightforward process, but plan ahead since the return facility is off-airport.
Steps for returning your National vehicle in Denver:
- Follow signs for Car Rental Return from Pena Boulevard or E 78th Ave to the National facility at 24530 E 78th Ave, Denver, CO 80249
- Park in the designated National return lanes at the facility
- Refuel before arriving, as the Full-to-Full policy requires a full tank at return
- A National agent will inspect the vehicle and close your contract
- For after-hours returns, park in the return area, leave keys on the dashboard or in the designated drop box, and place a copy of your agreement in the envelope provided
After returning the vehicle, take the National shuttle back to the Jeppesen Terminal at Denver International Airport. The shuttle ride is approximately 5 to 7 minutes. The National facility operates 24 hours, so after-hours returns are accepted. Allow at least 30 minutes of extra buffer time when returning, especially during busy travel periods at Denver International Airport.
Can I pick up a National car in Denver and return it in a different city?
Yes, one-way rentals are possible with National in Denver, but a drop-off fee may apply depending on your return location, and not all routes are available.
How one-way fees work for National rentals starting in Denver:
- Same-city returns, such as picking up at Denver International Airport and dropping off at a Denver city location, often have no drop-off fee
- Returns to a different city or state typically carry a one-way fee that varies by distance, vehicle class, and season
- Cross-border returns, such as from Denver to Canada or Mexico, are generally restricted or require special authorization
During the booking process on the Hola Car Rentals website, select your different return location and the system will display any applicable drop-off fee under the "To pay at destination" section before you confirm. Review your booking confirmation to verify the fee shown matches what you agreed to.
If the National counter in Denver charges a different one-way fee than what appears on your confirmation, complete the pickup, keep all paperwork, and contact support. The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation.
Is third-party liability insurance included in my National rental in Denver?
Third-party liability coverage for your National rental in Denver depends on the rate plan you selected and Colorado state requirements. Unlike some other states, Colorado does not universally mandate that rental companies include state-minimum liability coverage in every rental, so the level of protection included in your booking may vary.
Key points about liability coverage for National rentals in Denver:
- Check your Hola Car Rentals confirmation for a line referencing LIS, ALI, or SLI to confirm whether supplemental liability is included in your rate
- CDW or LDW, which covers damage to the National vehicle itself, is separate from third-party liability and does not protect others injured or whose property is damaged
- You can add Liability Insurance Supplementary (up to US$300,000) to your booking for additional protection
- Your personal auto insurance policy may extend to rental cars in Denver, but terms vary widely; confirm with your insurer before declining coverage
Hola Car Rentals strongly recommends adding liability coverage to your National rental in Denver if it is not already included in your rate. At the counter, verify on the rental agreement that the coverage is active and note any territory restrictions before driving away.
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