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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Nevada include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Nevada, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Nevada.
Will I face unexpected charges at the Hertz counter in Nevada when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Nevada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Nevada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Nevada when renting a Hertz car?
No, Nevada has no toll roads. Every public highway, interstate, and state route in Nevada is toll-free, so driving a Hertz rental anywhere in the state, including Las Vegas, Reno, and surrounding areas, will not generate any toll charges.
Common routes such as I-15, I-80, US-95, and US-50 all cost US$0.00 in tolls. Because Nevada roads are toll-free, there is no need to enroll in any toll program at the Hertz counter, and no toll transponder fees will be added to your rental bill.
Note that state park entry fees (for example, around US$10 per vehicle at certain parks) are separate from tolls and are paid directly at park booths. If you plan to drive from Nevada into neighboring states such as California, toll roads may apply there. In that case, the Tolls Cashback benefit included with your booking can reimburse up to 5% of your total booking value for tolls paid during the rental period.
How does the Hertz pickup process work at Harry Reid International Airport in Nevada?
When you land at Harry Reid International Airport (LAS) in Las Vegas, Nevada, the Hertz rental counter is not inside the terminal. You need to take the free Rental Car Shuttle from the designated shuttle stop outside the arrivals level to the Rent-A-Car Center located at 7135 Gillespie Street, Las Vegas, NV 89119. Shuttles run approximately every 5 to 7 minutes.
Once at the Rent-A-Car Center, proceed to the Hertz counter. Bring the following documents:
- Your booking confirmation or printed voucher
- A valid, original driver's license (physical, not digital)
- A physical major credit card in the main driver's name for the security deposit hold
- Your passport or government-issued photo ID
- Round-trip flight or cruise tickets if you are visiting from abroad
The Hertz facility at LAS operates 24 hours a day, 7 days a week, so late-night or early-morning arrivals in Nevada are accommodated. Online booking in advance is recommended to reduce wait times at the counter.
Does Hertz have off-airport locations in Nevada, such as on the Las Vegas Strip?
Yes, Hertz has multiple off-airport locations in Nevada, particularly in the Las Vegas area. In addition to the main airport facility at Harry Reid International Airport, Hertz operates locations on and near the Las Vegas Strip, including sites at Strip hotel addresses such as 3645 Las Vegas Blvd and 3555 Las Vegas Blvd S, as well as a downtown Las Vegas location at 100 N Main St (Circa Resort and Casino, Garage Mahal second level).
There are also additional Las Vegas-area Hertz locations at addresses such as 275 E Tropicana Ave and 6004 S Las Vegas Blvd, both of which operate 24 hours a day.
Keep in mind that off-airport Hertz locations in Nevada may have more limited hours than the airport facility. For example, some Strip hotel locations operate on split shifts or reduced windows. Always confirm the hours of your specific Hertz pickup location in Nevada by checking your booking confirmation before you arrive.
What documents do I need to pick up a Hertz rental car in Nevada?
To pick up a Hertz rental car in Nevada, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (digital copies are not accepted)
- A physical major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Nevada from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it uses Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used without the original license.
Debit cards and prepaid cards are not accepted for the security deposit hold at the Hertz counter in Nevada. Bring a backup credit card in your name in case your primary card is declined.
What is the Tolls Cashback benefit for a Hertz rental in Nevada?
Every booking through Hola Car Rentals, including Hertz rentals in Nevada, includes the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your rental period.
Because Nevada itself has no toll roads, this benefit is most relevant if you drive your Hertz rental across state lines, for example into California, where toll roads such as FasTrak-managed bridges and express lanes do apply.
To claim your cashback after returning the vehicle:
- Email [email protected] within 30 days of returning the Hertz car
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Hertz rental agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
How much is the security deposit for a Hertz rental in Nevada?
When you pick up a Hertz rental car in Nevada, the Hertz counter will place a temporary authorization hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, location, and season.
A few important points to keep in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
- Your bank controls how quickly the hold disappears after release. It can take up to 15 business days.
- Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted at the Hertz counter in Nevada.
- Premium or specialty vehicle classes may require a higher hold amount.
Even if you prepaid your Hertz Nevada booking online, you must still present a physical credit card at the counter for the deposit hold. Bring a backup credit card in case your primary card is declined.
Can I add an additional driver to my Hertz rental in Nevada?
Yes, you can add an additional driver to your Hertz rental in Nevada, but the additional driver must be physically present at the Hertz counter at the time of pickup with a valid driver's license.
When the additional driver is not included in your rate, Hertz charges approximately US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.
Requirements for additional drivers at Hertz in Nevada:
- Must be present at pickup and sign the rental agreement
- Must present a valid driver's license (and an IDP if the license uses a non-Latin alphabet)
- Must meet the minimum age requirements for Nevada
Check your booking confirmation before arriving at the Hertz counter in Nevada. If your rate includes one additional driver free of charge, it will be stated explicitly on the confirmation. Only drivers listed on the Hertz rental agreement are covered by protections such as CDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.
Is there a young driver surcharge for under-25 renters at Hertz in Nevada?
Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a Hertz rental in Nevada. The standard minimum age to rent without a surcharge in the United States is 25.
Drivers aged 21 to 24 can rent from Hertz in Nevada but will pay an additional daily fee. Hertz typically charges around US$13.50 per rental day plus taxes for young renters, with a cap of US$189 plus taxes for the rental period.
Additional restrictions that apply to under-25 renters at Hertz in Nevada:
- Many vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, luxury, premium, convertible, minivan, and van categories
- Economy, compact, and intermediate vehicles are generally available to young renters
- A valid driver's license and a physical major credit card in the main driver's name are still required
Nevada does not have a state law requiring rentals to drivers aged 18 and older (unlike New York or Michigan), so Hertz in Nevada follows standard National policy. Always confirm the surcharge amount on your booking confirmation before arriving at the counter.
Does Hertz in Nevada offer Travel Assistance coverage for emergencies?
Yes, most bookings made through Hola Car Rentals, including Hertz rentals in Nevada, include Travel Assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other incident while driving through Nevada's more remote areas, such as stretches of US-95 or US-50 far from urban centers.
Core benefits typically included:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: This Travel Assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Hertz rental vehicle itself (that is handled by CDW) or third-party liability (handled by LIS). Always review your booking confirmation for the exact terms and coverage limits that apply to your Nevada rental.
Can I do a one-way Hertz rental between Las Vegas and Reno in Nevada?
Yes, one-way rentals between Hertz locations within Nevada, such as picking up in Las Vegas and returning in Reno, are generally possible. Hertz operates locations at both Harry Reid International Airport (LAS) in Las Vegas and Reno-Tahoe International Airport (RNO) in Reno, making this route feasible.
However, a drop-off fee may apply for one-way rentals between different cities in Nevada. This fee is set by Hertz and varies based on the route, vehicle class, and travel dates. Key things to know:
- The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the booking process on the Hola Car Rentals website
- This fee cannot be prepaid and is paid directly to Hertz at the counter in Nevada
- Changing your return location after booking may reprice the rental and recalculate any drop-off fee
If no drop-off fee appears during checkout, no fee applies to your specific Nevada route. Always verify the fee on your booking confirmation before arriving at the Hertz counter.
What is the fuel policy for a Hertz rental car in Nevada?
Hertz rentals in Nevada follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return in Nevada:
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the fuel gauge and odometer
- Refuel within approximately 10 miles or 15 km of your return location, whether that is the Las Vegas Rent-A-Car Center on Gillespie Street or the Reno-Tahoe Airport facility
- Keep your fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Nevada with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.
If the Hertz counter in Nevada offers a prepaid fuel option and you accept it, any unused fuel is generally non-refundable. The Full-to-Full policy is almost always the better value for most renters.
What insurance coverage is included in a Hertz rental in Nevada?
The insurance and protection options included in your Hertz rental in Nevada depend on the rate plan you selected when booking. Here is a summary of the main coverages to understand:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW does not cover damage to other vehicles or injuries to third parties.
- Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the Hertz rental in Nevada. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage is strongly recommended.
Nevada has no unique state-mandated rental insurance requirements beyond standard U.S. rules. Always review your Hola Car Rentals booking confirmation to confirm exactly which protections are included in your Hertz Nevada rate before arriving at the counter. If you are unsure, you can add coverage options during the checkout process.
How do I return a Hertz rental car at the Las Vegas airport in Nevada?
To return a Hertz rental car at Harry Reid International Airport in Nevada, drive to the Rent-A-Car Center at 7135 Gillespie Street, Las Vegas, NV 89119. This is the same consolidated facility where you picked up the vehicle. Follow the return lane signs for Hertz inside the center.
Steps for a smooth return:
- Refuel the vehicle within approximately 10 miles of the Rent-A-Car Center to comply with the Full-to-Full fuel policy and avoid refueling charges
- Take a photo of the fuel gauge and odometer before handing over the keys
- A Hertz agent will inspect the vehicle and close out the contract
- After the return is processed, take the free shuttle back to your terminal at Harry Reid International Airport
The Hertz facility at this Nevada location operates 24 hours a day, 7 days a week, so after-hours returns are possible. If you are returning to a different Hertz location in Nevada, such as the Reno-Tahoe Airport facility, follow the return instructions provided on your rental agreement. Keep your final receipt as proof of return in case any post-rental charges appear on your statement.
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