VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Indiana include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Indiana, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Indiana.
Will I face unexpected charges at the Hertz counter in Indiana when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Indiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Indiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Indianapolis International Airport in Indiana?
The Hertz counter at Indianapolis International Airport (IND) in Indiana is located in the Ground Transportation Center on the first floor of the terminal garage. Vehicles are available nearby, so you typically do not need a separate shuttle to reach the fleet once you have completed check-in at the counter.
Counter hours at IND are daily from 06:00 to 23:30. If you arrive outside those hours, plan your travel accordingly, as after-hours pickup options are not confirmed for this Indiana location.
To find the Hertz desk, follow the Car Rental signs from the arrivals level toward the Ground Transportation Center. Bring your booking confirmation, a valid driver's license, and a physical major credit card in the main driver's name for the security deposit.
Does Hertz have locations outside the airport in Indiana?
Yes, Hertz has multiple locations outside the airport in Indiana, particularly in Indianapolis.
In addition to the Indianapolis International Airport (IND) location, Hertz operates several neighborhood locations across Indiana, including:
- Downtown Indianapolis at 501 W. Washington St. (Courtyard location)
- Shadeland Ave at 1321 N Shadeland Ave, Indianapolis
- Hertz Castleton at 6520 E 82nd Street, Indianapolis
- 96 and Keystone at 9444 Haver Way, Indianapolis
- Northside Courtyard at 10290 N. Meridian St., Indianapolis
Hertz also has airport locations at Fort Wayne International Airport (FWA), Evansville Regional Airport (EVV), South Bend International Airport (SBN), and Purdue University Airport (LAF) in Indiana.
Off-airport Hertz locations in Indiana typically cost less than airport sites because they avoid concession fees and customer facility charges that apply at airport counters. If price is a priority, compare both options when booking your Indiana rental.
How do tolls work on the Indiana Toll Road with a Hertz rental car?
Indiana's main toll road is the Indiana Toll Road (I-90), a 157-mile east-west highway crossing northern Indiana. Your Hertz rental car in Indiana will already have an electronic toll device installed, so you can pass through cashless toll points without stopping.
When picking up your Hertz vehicle in Indiana, you have two options for handling tolls:
- Purchase an unlimited toll package at the counter, typically priced between US$11 and US$25 per day depending on the Hertz location and program
- Decline the package and pay per use: Hertz will bill the actual toll amount plus an administrative processing fee to your card on file, often weeks after the rental ends
The Indiana Toll Road accepts E-ZPass and I-Pass transponders, as well as cashless video tolling via license plate capture for vehicles without a transponder. If you drive through without enrolling in a toll program, Hertz will process the charges at the higher video or cash rate plus fees.
Indianapolis itself has no toll roads, so if your Indiana trip stays within the city, you may not encounter any tolls at all.
Can I get cashback on tolls paid during my Hertz rental in Indiana?
Yes, you can get cashback on tolls paid during your Hertz rental in Indiana through the Hola Car Rentals Tolls Cashback benefit, which is included on all bookings.
Hola Car Rentals reimburses up to 5% of your total booking value for tolls paid during the rental period. For example, if your Indiana Hertz booking totals US$400, the maximum cashback is US$20. If you paid US$14 in tolls on the Indiana Toll Road (I-90), you would receive US$14 back. If you paid US$30, you would receive the US$20 cap.
To claim your cashback after returning your Hertz vehicle in Indiana:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Hertz rental agreement, and a toll receipt or statement showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions after 30 days are not accepted.
What documents do I need to pick up a Hertz rental car in Indiana?
To pick up your Hertz rental car in Indiana, you must present the following physical documents at the counter:
- A valid, original driver's license (not a digital copy)
- A physical major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Indiana from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or other Latin-alphabet languages, an IDP is recommended but not strictly required at most Indiana Hertz locations.
The IDP is a translation document only and cannot be used without your original license. Obtain it in your home country before traveling to Indiana, as it cannot be issued to non-US license holders inside the United States.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Hertz counter in Indiana.
What credit card do I need for the Hertz deposit in Indiana?
You need a physical major credit card in the main driver's name, with the driver's name printed on the card, to cover the security deposit hold at any Hertz location in Indiana.
Debit cards, prepaid cards, virtual cards, and digital wallets such as Apple Pay or Google Pay are not accepted for the deposit hold at Hertz counters in Indiana.
For standard vehicles at US Hertz locations, the typical deposit hold is approximately US$300 to US$400. This is a temporary authorization, not a charge, and it reduces your available credit until Hertz releases it after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days.
Before picking up your Hertz rental in Indiana:
- Confirm your card is enabled for in-person transactions and has sufficient available credit
- Set a travel notice with your bank to prevent fraud blocks on the authorization
- Bring a backup credit card in your name in case your primary card is declined
Even if you prepaid your Indiana Hertz booking online, you must still present a physical credit card at the counter for the deposit hold.
Is there a young driver surcharge for Hertz rentals in Indiana?
Yes, a young driver surcharge applies to Hertz rentals in Indiana for drivers under 25 years old.
In Indiana, as in most US states, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent from Hertz in Indiana but will pay a daily young-renter fee. For Hertz, Dollar, and Thrifty, this fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for the rental period.
Drivers under 21 are generally not permitted to rent from Hertz in Indiana. Indiana does not have the same exceptions as New York or Michigan, where state law requires rentals to drivers aged 18 and older.
Additionally, Hertz in Indiana restricts certain vehicle classes to renters aged 25 and older. Categories such as full-size SUVs, minivans, convertibles, luxury, and premium vehicles are typically unavailable to under-25 renters. Economy, compact, and intermediate vehicles are usually the eligible options for younger drivers.
The young-renter surcharge is paid at the Hertz counter in Indiana and is not included in your prepaid booking total.
What insurance is included in a Hertz rental in Indiana?
The insurance included in your Hertz rental in Indiana depends on the rate plan you selected when booking through Hola Car Rentals.
The two main protections to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): covers damage to the Hertz rental vehicle itself from a collision, theft, or vandalism, subject to any applicable deductible shown on your confirmation
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Hertz vehicle in Indiana
CDW and LDW do not cover third-party liability, and LIS does not cover damage to the Hertz vehicle itself. These are separate protections that work together.
In Indiana, some minimum state liability coverage may be included with the Hertz rental, but limits can be low. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Indiana Hertz booking for adequate protection.
CDW and LDW do not cover tires, undercarriage, roof, or personal belongings. Always review your Hertz rental agreement in Indiana to confirm exactly what is included and what deductible applies.
Does my Hertz booking in Indiana include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings for Hertz rentals in Indiana include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.
This benefit is especially useful if you encounter an emergency while driving Indiana's highways, including the Indiana Toll Road (I-90) or rural stretches between cities like Indianapolis, Fort Wayne, and Evansville. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to US or Canadian residents. It is available only to travelers visiting Indiana from outside North America. It also does not cover damage to the Hertz rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI).
What airport fees apply to Hertz rentals at Indianapolis Airport in Indiana?
Yes, renting a Hertz vehicle at Indianapolis International Airport (IND) in Indiana involves additional fees beyond the base rental rate.
Airport Hertz rentals in Indiana typically include charges such as:
- Airport Concession Recovery Fee (ACRF): a percentage-based fee that Hertz passes on to cover the cost of operating at the airport
- Customer Facility Charge (CFC): a per-day or per-rental fee charged at the Ground Transportation Center
- Vehicle Licensing Fee Recovery (VLF/VLRF): a fee to recover vehicle registration costs
- Indiana state rental taxes and any applicable tourism surcharges
These fees can significantly increase the total cost of your Indiana Hertz rental compared to the advertised base rate. In some comparisons, the final price at IND has been notably higher than at off-airport Hertz locations in Indianapolis.
If your Hola Car Rentals confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at the Hertz counter in Indiana. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee may apply. Keep all paperwork and contact Hola Car Rentals support after the rental is complete.
Can I add an additional driver to my Hertz rental in Indiana?
Yes, you can add an additional driver to your Hertz rental in Indiana, either as part of your booking rate or by paying a fee at the counter.
For Hertz, Dollar, and Thrifty rentals in Indiana, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the full rental period. Check your Hola Car Rentals confirmation to see if an additional driver is already included in your rate at no extra cost.
To add an additional driver at the Hertz counter in Indiana:
- The additional driver must be present at pickup and show a valid driver's license
- If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements for Indiana
Only drivers listed on the Hertz rental agreement in Indiana are covered by protections such as CDW/LDW and liability insurance. Anyone who drives the vehicle without being named on the contract may void those coverages.
What is the fuel policy for Hertz rentals in Indiana?
Hertz rentals in Indiana follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Indiana Hertz location.
When returning your Hertz vehicle in Indiana:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before arrival
- Keep your fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the pump as evidence
If you return the Hertz vehicle in Indiana with less than a full tank, you may be charged for the fuel shortfall at Hertz's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
If the vehicle was not full at pickup, ask the Hertz agent in Indiana to record the exact starting level on the agreement. You only need to return it at that same level, not necessarily full.
Can I pick up a Hertz car in Indiana and return it in a different state?
Yes, you can generally pick up a Hertz car in Indiana and return it in a different state, but a one-way drop-off fee may apply depending on the route.
One-way fees for Hertz rentals starting in Indiana vary based on:
- The specific pickup and drop-off cities or airports
- The distance between the two locations
- The vehicle class selected
- The season and availability
Short routes, such as Indianapolis to Chicago, may carry a lower fee, while long-distance or cross-country returns will typically incur a higher charge. The drop-off fee is shown during the booking process under the To Pay at Destination section and will also appear on your confirmation. It cannot be prepaid and is settled at the Hertz counter in Indiana or at the return location.
Cross-border one-way rentals, such as returning a Hertz vehicle from Indiana into Canada, are often restricted or require special authorization. Always confirm cross-border permissions with Hertz before driving across an international border.
If you need to change your return location after booking your Indiana Hertz rental, contact Hola Car Rentals support, as the route change may reprice the rental and recalculate the drop-off fee.
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