VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in South Carolina include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in South Carolina, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in South Carolina.
Will I face unexpected charges at the Enterprise counter in South Carolina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What toll roads will I encounter when driving in South Carolina with an Enterprise rental?
South Carolina has one primary toll road: the Southern Connector, a 16-mile stretch on Interstate 185 connecting I-185 to I-385 near Greenville. If you are picking up your Enterprise rental in the Greenville-Spartanburg area, this is the main toll road you may use.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic system, but also accepts cash and credit or debit cards at mainline plazas. Typical costs for a passenger car range from US$0.075 to US$3.00 for the full 16-mile route, which incurs two toll points.
At the Enterprise counter in South Carolina, you can enroll in an optional electronic toll program such as TollPass. This typically costs around US$4.95 per day, capped at approximately US$34.65 per rental period, plus the actual toll amounts. If you drive through a cashless toll lane without enrolling, Enterprise may bill the toll at the highest undiscounted rate plus an administrative fee of around US$15 per toll, capped at roughly US$90 per rental.
If you plan to avoid the Southern Connector entirely, no other toll roads operate in South Carolina, so no toll program may be necessary for your trip.
Which airports in South Carolina have an Enterprise rental counter?
Enterprise operates at all major commercial airports in South Carolina, making it straightforward to pick up your rental on arrival. The airports served include:
- Charleston International Airport (CHS)
- Columbia Metropolitan Airport (CAE)
- Florence Regional Airport (FLO)
- Greenville-Spartanburg International Airport (GSP)
- Hilton Head Island Airport (HHH)
- Myrtle Beach International Airport (MYR)
In addition to airport counters, Enterprise maintains numerous neighborhood and downtown locations across South Carolina, including multiple branches in Charleston, Columbia, Myrtle Beach, Greenville, Spartanburg, Rock Hill, Anderson, Beaufort, and Bluffton. Off-airport Enterprise locations in South Carolina typically carry lower base rates because they do not include airport concession fees, which can make them worth considering if your schedule allows.
Counter hours vary by location. As a general reference, many South Carolina Enterprise branches operate Monday through Friday from 8:00 AM to 6:00 PM, with reduced Saturday hours and limited or no Sunday service. Always confirm the specific hours for your chosen Enterprise location in South Carolina before you travel.
What documents do I need to pick up my Enterprise rental car in South Carolina?
To collect your Enterprise rental in South Carolina, you must present the following at the counter:
- A valid, unexpired physical driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using Roman letters, an IDP is recommended but not strictly required. The IDP is a translation document only and cannot be used without your original license.
All documents must be physical originals. Digital copies or photos on a phone are not accepted by Enterprise at any South Carolina counter. Debit and prepaid cards are not accepted for the security deposit hold; only a major credit card in the renter's name qualifies.
Can I get a Tolls Cashback benefit on my Enterprise rental in South Carolina?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Enterprise rental in South Carolina as well.
The benefit reimburses up to 5% of your total booking value for tolls paid during your rental period. For example, if your booking total is US$400, the maximum cashback is US$20. If you paid US$12 in tolls on the Southern Connector near Greenville, you would receive US$12 back. If you paid US$30, you would receive the US$20 cap.
To claim your cashback after returning your Enterprise vehicle in South Carolina:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What taxes and fees are added to Enterprise rental prices in South Carolina?
When renting from Enterprise in South Carolina, several state and local charges are added on top of the base rental rate. These are mandated by state law and apply to all rental companies operating in South Carolina.
- State rental surcharge: 5% of the base rental price
- State sales tax: 6%, with potential additional local taxes bringing the combined estimated tax and fee total to approximately 12.43%
- Vehicle license fee: applicable to motor vehicle rentals of 90 days or fewer
- Airport concession fees and customer facility charges: added at airport Enterprise locations such as CHS, GSP, CAE, and MYR; amounts vary by airport
Off-airport Enterprise locations in South Carolina, such as downtown Columbia or neighborhood branches in Charleston, generally avoid airport concession fees, which can reduce the total cost by roughly US$5 to US$15 per day compared to airport counters.
If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Enterprise counter. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply.
Is there a young driver surcharge for under-25 renters at Enterprise in South Carolina?
Yes, Enterprise in South Carolina applies a young driver surcharge to renters between the ages of 21 and 24. The standard daily fee charged by Enterprise, National, and Alamo is US$15 per day, plus applicable local taxes, paid directly at the counter.
South Carolina does not have a state law requiring rental companies to serve drivers under 21, so the minimum rental age at Enterprise locations in South Carolina is generally 21. Drivers aged 25 and older are not subject to any underage surcharge.
In addition to the daily fee, Enterprise in South Carolina restricts younger renters from booking certain vehicle classes. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are usually available to under-25 renters.
A valid driver's license and a major credit card in the renter's name are still required regardless of age. If you are between 21 and 24, Budget for the daily surcharge when comparing total rental costs across South Carolina Enterprise locations.
What is the fuel policy for Enterprise rentals in South Carolina?
Enterprise rentals in South Carolina follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning your Enterprise vehicle in South Carolina, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.
If you return the vehicle below the recorded starting level, Enterprise may charge you for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. To avoid this, always refuel near the return location, whether that is at the airport or a neighborhood Enterprise branch in South Carolina.
Some Enterprise counters in South Carolina may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value.
Does my Enterprise booking in South Carolina include travel assistance coverage?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to Enterprise rentals in South Carolina as well. However, this benefit is available only to travelers who are not residents of the United States or Canada.
If you are visiting South Carolina from another country and experience an emergency during your Enterprise rental, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This coverage does not replace CDW or liability insurance for the Enterprise vehicle itself. Always check your booking confirmation for the exact terms, limits, and any exclusions that apply to your specific reservation in South Carolina.
How does the security deposit work when picking up an Enterprise car in South Carolina?
When you collect your Enterprise rental in South Carolina, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
For standard vehicles rented in the United States, including Enterprise locations in South Carolina, the typical hold is approximately US$300 to US$400. The exact amount depends on the vehicle class, rental duration, and the specific Enterprise location.
Important requirements for the deposit hold:
- The card must be a major credit card (Visa, Mastercard, Amex, Discover) in the main driver's name with the name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- The card must have sufficient available credit to cover the hold plus any expected charges
After you return the Enterprise vehicle in South Carolina, the hold is released. Your bank or card issuer controls how quickly it appears back on your available credit, which can take up to 15 business days. Notify your bank of your travel dates to prevent the authorization from being flagged as suspicious.
Does my Enterprise rental in South Carolina include liability insurance?
Basic state-minimum liability coverage may be included with your Enterprise rental in South Carolina, but the level of protection it provides is often limited. Not all U.S. states require rental companies to include third-party liability, and where a minimum is included, it may not be sufficient to cover serious accidents.
Third-party liability coverage, known as LIS, ALI, or SLI, protects you against bodily injury and property damage you may cause to other people or their vehicles while driving your Enterprise rental in South Carolina. This is separate from CDW or LDW, which only covers damage to the Enterprise vehicle itself.
You can add supplemental liability insurance at the Enterprise counter in South Carolina or include it when booking through Hola Car Rentals. Coverage limits and pricing vary, but options typically go up to US$300,000 in combined liability protection.
If you have a personal auto insurance policy that extends to rental vehicles, confirm with your insurer whether it covers rentals in South Carolina before declining additional liability coverage at the Enterprise counter. Credit card benefits vary widely and may not provide adequate liability protection.
Can I add an additional driver to my Enterprise rental in South Carolina?
Yes, you can add an additional driver to your Enterprise rental in South Carolina, either as part of your rate or by paying a fee at the counter.
For Enterprise, National, and Alamo, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost; check your booking confirmation for the line that reads additional driver free of charge.
Requirements for adding a driver at the Enterprise counter in South Carolina:
- The additional driver must be present at pickup with a valid, physical driver's license
- They must meet the minimum age requirement; drivers aged 21 to 24 may be subject to the young driver surcharge
- If their license is not in English or uses a non-Latin alphabet, an IDP is required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Enterprise rental agreement in South Carolina are covered by the vehicle's protections. If someone not named on the contract drives the car, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit any Enterprise branch in South Carolina to update the agreement.
What happens if I return my Enterprise car in South Carolina later than scheduled?
If you return your Enterprise vehicle in South Carolina after the agreed drop-off time, a grace period of approximately 30 minutes typically applies before additional charges are triggered. This grace period is not guaranteed and varies by Enterprise location and rental agreement terms.
If you exceed the grace period, Enterprise may charge for extra hours or an additional full rental day, plus any applicable late fees. These charges are billed directly by Enterprise and are separate from your prepaid booking amount.
If you know in advance that you need more time, contact Enterprise in South Carolina before your scheduled return time to request an extension. Extending the rental proactively is generally less costly than being charged for an unplanned late return.
For after-hours returns at Enterprise locations in South Carolina, follow the specific key-drop instructions provided at pickup or noted on your rental agreement. Keep in mind that your liability for the vehicle may continue until Enterprise formally checks it in during business hours, so document the vehicle's condition with photos at the time of drop-off.
Can I pick up my Enterprise rental in South Carolina and return it to a different city?
Yes, one-way rentals are available through Enterprise in South Carolina, allowing you to pick up at one location and return to a different city or airport. However, a drop-off fee may apply depending on the route.
Common one-way scenarios in South Carolina include picking up at Charleston International (CHS) and returning at Myrtle Beach International (MYR), or collecting at Greenville-Spartanburg (GSP) and dropping off in Columbia. Whether a fee applies depends on the specific route, vehicle class, and season.
The drop-off fee is shown during the booking process under the section labeled to pay at destination. It is not included in the prepaid rate and cannot be covered by the No Extra Charges© guarantee unless it was not disclosed at the time of booking. The fee is set by Enterprise and is paid at the counter in South Carolina.
Cross-border one-way rentals, such as picking up in South Carolina and returning to a different U.S. state, may also be available but could carry higher fees or restrictions depending on the Enterprise location and vehicle class. Always confirm the drop-off fee for your specific route before completing your booking.
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