Enterprise Car Rental
in Hartford

Hola Car Rentals is the only premium partner of the top car rental brands operating in Hartford, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Hartford.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Hartford are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Hartford charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Hartford Bradley International Airport (BDL) is located at 180 Schoephoester Rd, Windsor Locks, CT 06096, within the airport's on-site consolidated rental car area. After collecting your baggage, follow the Car Rental signs inside the terminal to reach the rental car facility.

Enterprise is one of several brands operating from this on-site location, so look for the Enterprise signage once you enter the rental car area. No off-site shuttle is required, as the facility is integrated with the BDL terminal complex.

If you are picking up at one of the Hartford city locations instead, Enterprise also operates at 51 W Service Rd (Hartford Weston St.) and 47 Airport Rd (Hartford South End), both of which offer pick-up service, meaning staff can collect you from a nearby address if needed.

Enterprise operating hours in Hartford vary by location, so it is important to confirm the hours for your specific pick-up site before you arrive.

• Hartford Weston St. (51 W Service Rd): Monday to Friday 08:00 AM to 06:00 PM, Saturday 09:00 AM to 12:00 PM, closed Sunday.
• Hartford Bradley International Airport (BDL), 180 Schoephoester Rd: hours vary; check your booking confirmation for the exact schedule at the time of your rental.
• Hartford South End (47 Airport Rd) and West Hartford (160 Park Rd): hours are location-specific and subject to change on public holidays.

Enterprise at Hartford city locations supports after-hours vehicle returns, but pick-up requires the counter to be open or a prior arrangement with the branch. At BDL, after-hours returns are directed to the parking garage drop box next to the Customer Service Return Booth. Always verify current hours on your rental confirmation before travel.

Yes, after-hours returns are available at Enterprise locations in Hartford, but the process differs depending on where you picked up.

At Hartford Bradley International Airport (BDL), Enterprise instructs renters to park the vehicle in the designated garage, follow the Car Rental Returns signs, lock the vehicle, and drop the keys in the drop box located next to the Customer Service Return Booth. Be aware that you remain responsible for the vehicle until the counter opens and processes the return.

At the Hartford Weston St. city location (51 W Service Rd), after-hours returns are also available. Lock the vehicle and follow any specific drop instructions provided by the Enterprise branch at pick-up.

• Take photos of the vehicle condition and fuel gauge before leaving.
• Keep your rental agreement and any fuel receipts.
• Note the exact time and location of the drop for your records.

Review your rental agreement for the precise after-hours instructions provided by Enterprise for your Hartford location.

Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in Hartford, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your rental.

Connecticut itself has no state-operated toll roads, so you are unlikely to encounter tolls driving within Hartford. However, if you drive into neighboring states such as New York or Massachusetts, you will encounter cashless toll systems. The E-ZPass network is the standard electronic system used across the Northeast, covering bridges, tunnels, and highways in those states.

To claim your Tolls Cashback after returning your Enterprise vehicle:

• Email [email protected] within 30 days of returning the car.
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval.

Connecticut has no state-operated toll roads, so driving within Hartford and throughout Connecticut does not require paying tolls. However, if you drive your Enterprise rental into neighboring states such as New York or Massachusetts, you will encounter cashless toll roads and bridges that use the E-ZPass electronic system.

Enterprise vehicles come pre-equipped with an electronic toll device. If you drive through a cashless toll in a neighboring state, you have two options:

• Enroll in Enterprise's TollPass program at the Hartford counter: a daily fee of approximately US$3.95 to US$5.35 applies on each day you use a toll, up to a maximum per rental, plus the actual toll charges at the cash rate.
• Decline the program and pay tolls manually where available, or use your own E-ZPass transponder if you have one (inform the Enterprise agent at pick-up so the vehicle's device can be deactivated to avoid duplicate charges).

If you drive through a cashless toll without enrolling, Enterprise will receive a violation notice via license plate and charge you the toll amount plus an administrative fee, which is typically higher than enrolling in advance. There are no congestion charges or emissions zones affecting Hartford or Connecticut.

To collect your Enterprise rental in Hartford, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name. If your license is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original license.
• A major credit card with the main driver's name printed on the physical card, used for the security deposit hold. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• A valid passport or government-issued photo ID (required for international visitors).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors traveling from abroad).

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise Hartford counter. If you think you may need an IDP, obtain it in your home country before traveling, as it cannot be issued abroad.

When you pick up your Enterprise rental in Hartford, the counter will place a temporary authorization hold on your credit card as a security deposit. This hold is not a charge but reduces your available credit until it is released after the vehicle is returned.

For standard vehicle classes at Enterprise locations in the United States, including Hartford, the typical hold is approximately US$300 to US$400. The exact amount can vary based on:

• The vehicle class you are renting (premium or specialty vehicles may carry a higher hold).
• The specific Hartford location, whether airport or city branch.
• The rental duration and season.

The hold must be placed on a major credit card in the main driver's name with the driver's name printed on the physical card. Debit cards and prepaid cards are not accepted. After you return the vehicle, Enterprise releases the hold, but your bank controls when the funds become available again, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Yes, you can add an additional driver to your Enterprise rental in Hartford, but the additional driver must be present at the counter at pick-up with a valid driver's license and any required identification.

For Enterprise, Alamo, and National, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost; check your booking confirmation for the line that reads Additional driver free of charge to confirm whether it is included.

• The additional driver must meet the minimum age requirements for Hartford and Connecticut.
• Both the main driver and the additional driver must sign the rental agreement at the Enterprise counter.
• If the additional driver's license uses a non-Latin alphabet, they will also need an IDP.
• Only drivers listed on the rental agreement are covered by protections such as CDW/LDW.

If you need to add a driver after pick-up, visit an Enterprise branch to update the agreement, as phone or chat requests alone are generally not sufficient.

Most bookings made through Hola Car Rentals, including Enterprise rentals in Hartford, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in the Hartford area or on trips to neighboring states.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To access assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Enterprise rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Hartford rental.

Yes, Enterprise does rent to drivers under 25 in Hartford, but a young-renter surcharge applies and certain vehicle classes are restricted.

In Connecticut, the standard minimum age at Enterprise is 21, with a daily young-renter surcharge for drivers aged 21 to 24. Drivers under 25 are generally limited to smaller vehicle categories such as Economy, Compact, and Intermediate sedans or SUVs. Larger classes including Full Size, Minivan, Premium, Luxury, and SUV categories typically require the main driver to be at least 25.

• The young-renter surcharge for Enterprise in Hartford is charged per day at the counter and varies by location.
• All standard document and credit card requirements still apply regardless of age.
• A major credit card in the main driver's name is required for the security deposit hold.

If you are from Latin America or the Caribbean and aged 21 to 24, note that the underage fee waiver exception available with Avis and Budget does not apply to Enterprise Hartford rentals. Plan for the surcharge when budgeting your trip.

Enterprise rentals in Hartford follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pick-up at the Hartford Enterprise counter:

• Verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Ask the Enterprise agent about the nearest fuel station to the return location so you can refuel close to drop-off.

At return, refuel within approximately 10 miles or 15 km of the Hartford Enterprise location so the gauge does not drop below full before you arrive. Keep your final fuel receipt as proof in case of any dispute.

If you return the Enterprise vehicle in Hartford with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee. Returning the car full is always the most cost-effective option.

Yes, one-way rentals are available with Enterprise in Hartford, but a drop-off fee may apply depending on your return location and route.

Whether a drop-off fee applies depends on several factors:

• Same-city returns between Hartford airport and a Hartford city branch often carry no drop-off fee.
• Returns to a different city or state, such as from Hartford to New York or Boston, typically incur a one-way drop-off fee that varies by distance, vehicle class, and season.
• Cross-border one-ways, for example from Hartford to Canada, may be restricted or carry significantly higher fees.

When booking your Enterprise Hartford rental through Hola Car Rentals, the drop-off fee is shown on the rate details page under the To pay at destination section before you confirm. Review this carefully so there are no surprises at the counter. The fee cannot be prepaid and is settled directly with Enterprise at pick-up or return.

If you need to change your drop-off location after booking, contact support as soon as possible, since route changes can reprice the rental and affect fee amounts.

Insurance and protection coverage for your Enterprise rental in Hartford depends on the rate plan selected when booking through Hola Car Rentals.

The main coverages to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover third-party liability.
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving in Hartford or surrounding areas. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage.

Check your Hola Car Rentals booking confirmation to see which protections are listed as included in your Hartford Enterprise rate. If CDW/LDW or liability coverage is not shown as included, you can add it at the Enterprise counter, though counter prices are typically higher than booking in advance.

Neither CDW/LDW nor LIS/SLI covers your personal belongings or your own medical costs. Those require separate Personal Effects Coverage (PEC) or Personal Accident Insurance (PAI).