VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Halifax include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Halifax, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Enterprise rental experience with complete protection and peace of mind during your trip in Halifax.
Will I face unexpected charges at the Enterprise counter in Halifax when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Halifax are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Halifax charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter located at Halifax Stanfield International Airport?
The Enterprise counter at Halifax Stanfield International Airport (YHZ) is located on the bottom level of the parking garage in front of the main terminal building. You do not need a shuttle to reach it from the arrivals hall.
The airport address is 1 Bell Boulevard, Enfield, NS. Once you collect your luggage and exit the terminal, follow signs toward the parking structure directly in front of you and proceed to the ground level to find the Enterprise desk alongside other rental brand counters.
Counter hours at the Halifax airport Enterprise location are Monday through Friday, 8:00 AM to 5:00 PM. The counter is closed on Saturdays and Sundays, so if you are arriving on a weekend, plan your pickup accordingly or consider the Halifax North End location at 3387 Kempt Road, which is open Monday through Friday 7:00 AM to 6:00 PM and Saturday through Sunday 8:00 AM to 2:00 PM.
What are the Enterprise counter hours at Halifax Airport and downtown locations?
Enterprise operates several locations in Halifax, each with different hours. Here is a summary to help you plan your pickup or return:
- Halifax Stanfield International Airport (YHZ), 1 Bell Boulevard, Enfield: Monday through Friday 8:00 AM to 5:00 PM, closed Saturday and Sunday
- Downtown Halifax Scotia Square, 2000 Barrington Street: Monday through Friday 8:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 2:00 PM
- Halifax North End, 3387 Kempt Road: Monday through Friday 7:00 AM to 6:00 PM, Saturday and Sunday 8:00 AM to 2:00 PM
- Halifax Clayton Park West, 120 Susie Lake Crescent: hours may vary, confirm at booking
If your flight arrives outside airport counter hours, Enterprise will hold your reservation for up to 24 hours from the original pickup time. For arrivals delayed beyond 24 hours, contact support as soon as possible. Always verify hours on your booking confirmation, as holiday schedules can differ.
Are there toll roads near Halifax that affect my Enterprise rental?
Yes, there are toll roads near Halifax that can affect your Enterprise rental, and it is worth understanding how each one works before you drive.
The main toll routes are:
- Cobequid Pass on Highway 104: a 45-kilometre section between Masstown and Thomson Station. The toll for passenger cars is CAD 4.00 one way, payable at cash booths. If your Enterprise vehicle carries Nova Scotia plates, you may be waved through at the cash lane, but out-of-province plate vehicles are charged since December 2021. Use the cash lane and inform the attendant if you believe an exemption applies.
- Halifax Bridges (Angus L. Macdonald and A. Murray MacKay): these bridges previously used the MACPASS cashless system, but tolls were removed entirely on March 17, 2025. No toll applies when crossing these bridges today.
If you drive through a cashless MACPASS lane without a transponder, the camera captures your plate and the invoice goes to Enterprise, who will then bill your card for the toll plus an administrative fee of CAD 15 to CAD 25. To avoid that fee on the Cobequid Pass, always use the cash lane.
Enterprise may offer a toll transponder program at the Halifax counter. Review the daily fee and terms before opting in, as low-usage trips are often cheaper when paying cash directly at the booth.
Can I get cashback on tolls paid during my Enterprise rental in Halifax?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your Enterprise rental in Halifax.
The main toll you may encounter is the Cobequid Pass on Highway 104, which costs CAD 4.00 per direction for passenger cars. If you cross it multiple times, those costs add up and are eligible for reimbursement under this benefit.
To claim your cashback after returning your Enterprise vehicle in Halifax:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the Enterprise rental agreement signed at pickup, and a receipt or statement showing the toll charges paid
The refund is processed to the same payment method used for your original booking and typically arrives within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your receipts and submit promptly.
What documents do I need to pick up my Enterprise rental car in Halifax?
To collect your Enterprise rental in Halifax, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from outside Canada
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using Latin characters, an IDP is recommended but not strictly required at most Enterprise locations in Halifax.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter. If you think you may need an IDP, obtain it in your home country before traveling, as it cannot be issued abroad.
What credit card do I need for the security deposit at Enterprise in Halifax?
You must present a physical, major credit card with the driver's name printed on the card at the Enterprise counter in Halifax. The card must be in the main driver's name and have sufficient available credit to cover the security hold placed at pickup.
For Canada, the typical security hold at Enterprise locations is approximately CAD 300 to CAD 500, though some locations may authorize up to CAD 750 for certain vehicle classes or seasons. The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days.
Important points to keep in mind:
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
- Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold
- The card must be physically present, not just the number
- Even if you prepaid your booking online, you still must present a physical credit card at the Halifax Enterprise counter
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.
Are there dedicated bus lanes in Halifax that Enterprise renters should know about?
Yes, Halifax has dedicated transit bus lanes that can catch drivers off guard, particularly on key streets in the peninsula core.
The main restrictions to be aware of are:
- Robie Street has bus-only lanes in both directions between Quinpool Road and Cunard Street, and northbound between Cunard and Almon, and in both directions between Almon and Young Street. These lanes are exclusive to transit vehicles Monday through Friday, 6:00 AM to 6:00 PM.
- Young Street has a bus-only lane westbound between Robie and Windsor Street during the same peak hours.
- Morris Street operates as a one-way eastbound street due to bike lane implementation, which can confuse drivers navigating outbound routes from downtown Halifax.
If you are driving an Enterprise vehicle through downtown Halifax during weekday peak hours, avoid the curbside lanes on these corridors unless you are certain they are open to general traffic. Entering a bus-only lane can result in a fine that Enterprise may later charge to your card.
These restrictions are part of Halifax's ongoing transit priority network and differ from typical North American city layouts, so even experienced drivers from other Canadian cities may find them unexpected.
Does Enterprise in Halifax offer an additional driver, and what does it cost?
Yes, Enterprise allows you to add an additional driver to your Halifax rental, but whether it is included or costs extra depends on the rate you booked.
If your booking confirmation shows "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, Enterprise charges CAD 15 per day for an additional driver at Halifax locations, and this fee is paid at the counter.
Requirements for adding a driver at the Enterprise counter in Halifax:
- The additional driver must be physically present at pickup
- They must present a valid driver's license and meet the same document requirements as the main driver
- If their license is not in English or uses a non-Latin alphabet, an IDP is required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Enterprise rental agreement are covered by the vehicle's protections, including CDW and liability coverage. Anyone who drives the car without being named on the contract may void those protections entirely. If you need to add a driver after pickup, visit an Enterprise branch in Halifax to update the agreement.
What travel assistance is included with my Enterprise booking in Halifax?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Enterprise rental in Halifax as well. However, this benefit does not apply to Canadian or US residents, only to visitors traveling from outside North America.
If you qualify, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This can be particularly useful if you experience a medical emergency or an accident while driving your Enterprise vehicle on routes outside Halifax, such as on Highway 104 toward Cape Breton, where services may be less immediately accessible.
To use the assistance, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact coverage limits and conditions that apply to your reservation.
What is the fuel policy for Enterprise rentals in Halifax?
Enterprise rentals in Halifax follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow to avoid fuel charges:
- At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 15 kilometres of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- At return, show the gauge at full and present the receipt if asked
If you return the Enterprise vehicle in Halifax with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
If the vehicle was not full at pickup, ask the Enterprise agent to record the exact starting level on the agreement and return it at that same level to avoid any dispute. For after-hours returns at Halifax locations, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.
Can I pick up an Enterprise car in Halifax and return it in another city?
Yes, one-way rentals are possible with Enterprise, allowing you to pick up in Halifax and return the vehicle in a different city, but a drop-off fee may apply depending on your route.
How the fee works:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- It is shown during the booking process under the "To pay at destination" section, not on the results page
- If no fee appears during checkout, no drop-off charge applies to your specific route
- The fee is paid at the Enterprise counter, not prepaid online, and is not covered by No Extra Charges© unless it was not disclosed during booking
Cross-border one-way rentals, for example returning an Enterprise vehicle picked up in Halifax to a US location, may be restricted or carry significantly higher fees. Always confirm cross-border permissions with Enterprise at the Halifax counter before driving across the border, as unauthorized border crossings can void your coverage.
If you need to change your return location after booking, contact support as soon as possible, as route changes can reprice the entire rental and may affect availability.
What insurance coverage do I need for my Enterprise rental in Halifax?
When renting with Enterprise in Halifax, there are two main types of coverage to consider: protection for the rental vehicle itself and liability protection for damage or injury you may cause to others.
For the rental vehicle:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Enterprise vehicle is damaged or stolen. A deductible may apply unless your confirmation shows zero deductible. CDW does not cover tires, undercarriage, or roof damage unless specifically included.
For third-party liability:
- In Canada, provincial law requires every vehicle to carry third-party liability coverage. When you rent through Hola Car Rentals in Halifax, this statutory liability is included with your Enterprise rental by default. You can purchase higher supplemental liability limits if you want additional protection beyond the provincial minimum.
CDW and liability are separate protections. Having one does not replace the other. If you are involved in an accident in Halifax, report it to Enterprise immediately using the number on your rental agreement, collect photos and any police report number, and follow the instructions provided.
Review your booking confirmation carefully to confirm which coverages are included in your specific rate before arriving at the Enterprise counter in Halifax.
Can I return my Enterprise car after hours at Halifax locations?
After-hours return options at Enterprise locations in Halifax are not confirmed in available information, so it is important to plan your return within counter operating hours to avoid complications.
The closing times to keep in mind are:
- Halifax Airport (YHZ): closes at 5:00 PM Monday through Friday, closed on weekends
- Downtown Halifax Scotia Square: closes at 5:00 PM weekdays, 2:00 PM on weekends
- Halifax North End, Kempt Road: closes at 6:00 PM weekdays, 2:00 PM on weekends
If you anticipate returning your Enterprise vehicle outside these hours, contact the specific Halifax location in advance to ask whether a key drop or after-hours arrangement is available. If an after-hours drop is permitted, follow the Enterprise instructions carefully, as you remain liable for the vehicle until the contract is formally closed by an agent.
For returns during business hours, the standard grace period is typically 30 minutes beyond your scheduled return time. Returning later than that may result in charges for an additional hour or day, plus a potential late fee. Always confirm the exact grace period on your Enterprise rental agreement when you pick up in Halifax.
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