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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Atlanta include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Atlanta, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Atlanta.
Will I face unexpected charges at the Enterprise counter in Atlanta when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Atlanta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Atlanta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Enterprise rental car at Atlanta Hartsfield-Jackson Airport?
After landing at Atlanta Hartsfield-Jackson Airport (ATL), follow signs to the Sky Train and ride it to the second stop, which is the Rental Car Center (RCC). Take the escalator to the 2nd level and look for the Enterprise counter at Suite 2210. Self-service kiosks are also available at that level if you want to obtain your rental agreement more quickly.
The Enterprise counter at Atlanta ATL is open daily from 5:00 AM to 11:00 PM. Plan for roughly 20 to 45 minutes from the time you exit the terminal to the moment you drive away, depending on queue length at the counter or kiosks.
When returning the vehicle, follow airport signs to the Rental Car Return at the RCC and enter the Enterprise-marked lanes under the green signs for a quick team check-in. After returning the car, take the Sky Train back to your terminal.
What are the operating hours for Enterprise locations in Atlanta?
Enterprise operates two main locations in Atlanta with different hours.
- Atlanta Hartsfield-Jackson Airport (ATL), located at 2200 Rental Car Center Pkwy, Suite 2210, College Park, GA 30337: open daily from 5:00 AM to 11:00 PM.
- Downtown Atlanta, located at 303 Courtland St NE, Atlanta, GA 30303: open Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 5:00 PM, and closed on Sunday.
The downtown Atlanta Enterprise branch does not offer after-hours returns, so plan your drop-off accordingly. If your flight arrives late or you need a vehicle outside downtown hours, the airport location is the better option. Hours can change on public holidays, so confirm your specific dates on your booking confirmation before travel.
Is there a young driver surcharge for under-25 renters at Enterprise in Atlanta?
Yes, Enterprise in Atlanta charges a young driver surcharge for renters aged 21 to 24. The underage fee at Atlanta Enterprise branches is US$25 per day, and the minimum rental age is 21.
In addition to the daily surcharge, young drivers at Atlanta Enterprise locations are restricted to specific vehicle classes. Eligible categories include Economy through Full Size cars, Cargo and Minivans, Pickups, and Compact, Small, or Standard SUVs seating up to 5 passengers. Premium, luxury, and larger vehicle classes are not available to drivers under 25.
All standard requirements still apply regardless of age:
- Valid driver's license in good standing
- Physical major credit card in the main driver's name for the security deposit
- Any required International Driving Permit if your license uses a non-Latin alphabet
Budget for the US$25 per day surcharge when comparing rates for your Atlanta trip, as it is charged at the counter and is not included in the prepaid rate.
How do tolls work when renting from Enterprise in Atlanta?
Atlanta does not have traditional toll roads, but the metropolitan area operates Georgia Express Lanes, a network of dynamically priced toll lanes on major interstates including I-85, I-75, and the Northwest Corridor (I-75 and I-575). These lanes are entirely cashless, meaning no cash payment is accepted at any point.
The primary transponder system in Georgia is Peach Pass. Compatible alternatives include SunPass and Quick Pass. When you pick up your Enterprise rental in Atlanta, the vehicle will already have an electronic toll device installed.
- Unlimited toll package: typically US$4.95 to US$5.35 per day, capped at approximately US$34.65 per rental period, plus actual toll amounts.
- Pay-per-use: Enterprise will charge the actual toll amount plus an administrative processing fee to your credit card after the rental ends.
- Independent option: you can use a service like NextPass by registering the rental vehicle's license plate and paying tolls directly through that app.
Typical Express Lane rates range from US$0.10 to US$0.90 per mile depending on congestion. Vehicles with 3 or more occupants may use Peach Pass Express Lanes toll-free. Driving in Express Lanes without a recognized transponder is a violation and will result in charges plus significant administrative fees billed through Enterprise.
Can I get tolls cashback on my Enterprise rental in Atlanta?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Atlanta rental with Enterprise.
Atlanta's Georgia Express Lanes on I-85, I-75, and the Northwest Corridor use dynamic pricing, so toll costs can add up depending on how frequently you use those lanes. The Tolls Cashback benefit helps offset those costs.
To claim your cashback after returning your Enterprise vehicle in Atlanta:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Enterprise rental car in Atlanta?
When collecting your Enterprise rental in Atlanta, bring all of the following physical documents:
- Original, unexpired driver's license in the main driver's name.
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license.
- Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
- Passport or valid government photo ID.
- Booking confirmation or printed voucher if required.
- Round-trip flight or cruise tickets.
Note that Enterprise in Atlanta requires the name and address on the renter's driver's license to match their current home address, and that address must be within 50 miles of the renting branch or the license must be issued by Georgia. Digital documents are not accepted at the counter. All documents must be physical originals.
How much is the security deposit for an Enterprise rental in Atlanta?
When picking up your Enterprise rental in Atlanta, a temporary authorization hold will be placed on your credit card at the counter. For standard vehicles in the United States, typical holds range from US$300 to US$400, though the exact amount varies by vehicle class, location, and season. Premium or specialty vehicles may carry a higher hold.
Important points to keep in mind:
- The hold is a temporary authorization, not a charge. It reduces your available credit until your bank releases it after the rental ends.
- Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
- Banks control release timing after Enterprise closes the contract. Allow up to 15 business days for the hold to disappear from your statement.
- Bring a backup credit card in case your primary card is declined.
Notify your bank of your travel to Atlanta before pickup to prevent fraud blocks on the in-person authorization.
Can I add an additional driver to my Enterprise rental in Atlanta?
Yes, you can add an additional driver to your Enterprise rental in Atlanta, either as part of your rate or by paying a fee at the counter.
When the additional driver is not included in your rate, Enterprise in Atlanta charges US$15 per day for each extra driver. Check your booking confirmation for the line that reads "Additional driver free of charge" to see whether it is already covered.
Requirements for adding a driver at the Atlanta Enterprise counter:
- The additional driver must be present at pickup with a valid driver's license.
- If their license uses a non-Latin alphabet, they must also bring an International Driving Permit.
- Both the main driver and the additional driver must sign the rental agreement.
- The additional driver must meet the minimum age requirement of 21. Drivers aged 21 to 24 may be subject to the US$25 per day young driver surcharge at Atlanta Enterprise locations.
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone who drives the Atlanta Enterprise vehicle without being named on the contract may void those coverages.
What travel assistance is included with my Enterprise booking in Atlanta?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Enterprise rental in Atlanta as well. This benefit is particularly useful given Atlanta's complex interstate system, where incidents on multi-level stack interchanges or during express lane navigation can leave you in an unfamiliar situation far from your hotel.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in case of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day: call +1 888 980 9992 (toll-free), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
This coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Check your booking confirmation for the exact terms and coverage limits that apply to your Atlanta Enterprise reservation.
Can I rent an Enterprise car in Atlanta and return it in a different city?
Yes, Enterprise allows one-way rentals from participating Atlanta locations, but there are conditions to be aware of before booking.
One-way rentals must be booked in advance and may include a drop-off fee that varies depending on the pickup and return locations. The fee is route-specific and is disclosed at the time of booking under the "To pay at destination" section of your confirmation. It cannot be prepaid and is paid directly to Enterprise at the counter.
- Same-city routes (for example, Atlanta airport to downtown Atlanta) often carry no drop-off fee.
- Routes between different cities or states typically include a drop-off fee that varies by distance and vehicle class.
- Cross-border one-ways (for example, Atlanta to a Canadian city) are often restricted or carry higher fees.
If you need to change your return location after booking your Atlanta Enterprise rental, the route will be repriced and a new drop-off fee may apply. Always verify the fee shown on your confirmation matches what the Enterprise counter presents at pickup.
What are the speed cameras and photo enforcement rules I should know when driving an Enterprise rental in Atlanta?
Atlanta has widespread photo enforcement that surprises many visitors driving a rental car for the first time in the area. Understanding the rules before you leave the Enterprise counter in Atlanta can help you avoid mailed citations.
- Red light cameras are installed at intersections throughout Atlanta and surrounding counties including Cobb County and Marietta. Violations are captured automatically and citations are mailed to the registered vehicle owner, which means Enterprise will pass the fine to you along with an administrative processing fee.
- School zone speed cameras activate beyond the posted sign times. Flashing beacons signal when the cameras are operational. Speeds 10 or more mph over the school zone limit trigger a ticket even during summer or outside the hours listed on signs.
- Highway cameras monitor traffic flow and do not issue tickets, but fixed speed and red light enforcement devices do generate mailed citations.
If a citation is issued to your Atlanta Enterprise rental vehicle, the charge will typically appear on your credit card days or weeks after you return the car, along with an administrative fee from Enterprise for processing the violation. Keep this in mind when reviewing post-rental charges on your statement.
What is the fuel policy for Enterprise rentals in Atlanta?
Enterprise rentals in Atlanta follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel experience in Atlanta:
- At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
- Use the correct fuel type shown on the rental agreement or inside the fuel cap. Wrong-fuel incidents are not covered and may generate additional charges.
- Refuel within approximately 10 miles of the Atlanta Enterprise return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Atlanta Enterprise vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns at locations that permit them, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
What insurance coverage should I consider for my Enterprise rental in Atlanta?
When picking up your Enterprise rental in Atlanta, two main types of coverage are worth reviewing before you sign the agreement.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Atlanta Enterprise rental. In the United States, not all states require rental companies to include state-minimum liability by default. Georgia does not mandate a specific inclusion, so coverage levels can vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your rental.
- CDW/LDW covers the rental car only.
- LIS/ALI/SLI covers third parties you may injure or whose property you may damage.
- Neither covers your personal injuries (that is Personal Accident Insurance) or your belongings (that is Personal Effects Coverage).
Review your booking confirmation to see which coverages are already included in your Atlanta Enterprise rate before accepting or declining anything at the counter.
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