VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Oregon include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Oregon, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Oregon.
Will I face unexpected charges at the Budget counter in Oregon when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Oregon are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Oregon charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Portland International Airport (PDX) in Oregon?
The Budget counter at Portland International Airport (PDX) in Oregon is located on the first level of the airport parking garage, inside the Consolidated Rental Car Facility.
After collecting your bags, follow the baggage claim signs to the exit, then cross over to the Consolidated Rental Car Facility. Walk-up renters should follow the "Arrivals" and "Rental Car Return" signs. Budget staff will escort you to your vehicle once the paperwork is complete.
Counter hours at PDX are Sunday through Saturday, 5:00 AM to 1:00 AM. If you arrive outside those hours, a key drop is available for after-hours returns. Fastbreak members can skip the counter entirely by recording mileage and fuel level and dropping the agreement in the Budget box.
What Budget locations are available in Oregon beyond Portland?
Budget operates at several airports and cities across Oregon, giving you flexibility depending on where you arrive or need a vehicle.
- Eugene Mahlon Sweet Airport (EUG), 100 Bowen Loop, Suite 102, Eugene. Hours: Sunday through Saturday, 8:00 AM to 12:00 AM, with a key drop available.
- Medford Rogue Valley International Airport (MFR), Medford. The counter is next to baggage claim in space two at Terminal Loop Parkway, with vehicles parked on the north side of the terminal.
- Salem Municipal Airport (SLE), 2990 25th St SE, Salem. Hours: Monday through Friday, 8:00 AM to 5:00 PM; Saturday and Sunday, 9:00 AM to 12:00 PM.
- Redmond Municipal Airport (RDM), 2522 Jesse Butler Circle, Redmond. Hours: Monday through Friday and weekends, 8:30 AM to 12:30 AM.
- Hillsboro Airport (HL5), 3355 NE Cornell Rd, Hillsboro. Hours: Monday through Friday, 8:00 AM to 6:00 PM; weekends, 8:00 AM to 12:00 PM.
- Portland Downtown locations at 330 SW Washington St and 5856 NE Columbia Blvd.
- Corvallis at Plaza 9 on NW 9th St.
Always confirm hours directly with the Budget location before your arrival in Oregon, as schedules can change on holidays.
Are there toll roads I need to worry about when driving a Budget rental in Oregon?
Oregon has very few toll roads, so driving a Budget rental across most of the state involves no toll charges at all.
The only active tolls in Oregon are on two Columbia River bridge crossings:
- Hood River-White Salmon Interstate Bridge: US$2.00 for cars, or US$1.00 with a Breezby prepaid account. Payment is accepted by cash, Breezby, or online within 7 days via the Port of Hood River.
- Bridge of the Gods: US$2.00 for cars, or US$1.25 with Breezby.
Neither bridge is a cashless facility, so you can pay directly with cash. There are no statewide interstate toll roads in Oregon, and no congestion charges or emissions zones apply anywhere in the state.
If you do cross one of these bridges in your Budget rental and do not pay at the time, you must pay online within 7 days to avoid a violation. Unpaid tolls billed through the rental company typically carry an administrative fee on top of the toll amount, so paying directly at the bridge or online is the most Budget-friendly approach.
Can I get cashback on tolls paid during my Budget rental in Oregon?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental, including any Budget rental in Oregon.
Oregon has limited tolls, but if your trip takes you across the Hood River-White Salmon Interstate Bridge (US$2.00 per crossing) or the Bridge of the Gods (US$2.00 per crossing), those payments are eligible for reimbursement.
To claim your cashback:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement from Budget, and a receipt or statement showing the toll charges paid.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
What documents do I need to pick up a Budget rental car in Oregon?
To pick up a Budget rental car in Oregon, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name. Digital copies are not accepted.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly mandatory.
All documents must be physical originals. Budget staff at Oregon locations will not accept digital versions on a phone or tablet. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
How much is the security deposit for a Budget rental in Oregon?
When picking up a Budget rental in Oregon, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.
A few important points to keep in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
- Your bank controls how quickly the hold disappears after release. It can take up to 15 business days.
- Premium or specialty vehicles may require a higher hold amount.
- Only a physical, major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
Even if you prepaid your Budget booking in Oregon, you must still present a physical credit card at the counter for the deposit hold. Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.
Does Budget in Oregon charge a young driver surcharge for renters under 25?
Yes, Budget in Oregon applies a young driver surcharge for renters between the ages of 21 and 24. The standard Budget fee in the United States is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period.
Drivers must be at least 21 years old to rent from Budget in Oregon. Renters aged 18 to 20 are not eligible at most Oregon locations, as the state does not have the same exceptions as New York or Michigan.
Additionally, Budget restricts certain vehicle classes to drivers aged 25 and older. Categories such as full-size, minivan, van, premium, luxury, and convertible are typically not available to under-25 renters. Economy, compact, and compact SUV classes are generally the most accessible options for younger drivers in Oregon.
One exception worth noting: if you are a traveler from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget may waive the underage fee. Check your booking confirmation to see if this waiver is explicitly listed, as it is not automatic and applies only to eligible vehicle categories.
Is an additional driver free with a Budget rental in Oregon?
It depends on the rate you selected. Some Hola Car Rentals rates include one additional driver at no extra cost, while others require you to pay a fee at the Budget counter in Oregon.
When the additional driver is not included in your rate, Budget charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period.
Important rules that apply in all cases:
- The additional driver must be present at the Budget counter in Oregon at the time of pickup to show a valid driver's license and sign the rental agreement.
- For Budget rentals, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers.
- If the additional driver's license is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit.
- Only drivers listed on the rental agreement are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void coverage.
Check your booking confirmation before arriving at the Oregon counter to confirm whether the additional driver fee is included or listed as payable at pickup.
What travel assistance is included with a Budget rental booking in Oregon?
Most bookings made through Hola Car Rentals, including Budget rentals in Oregon, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving through Oregon's more remote areas, such as the Cascade Range or the high desert regions of eastern Oregon.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to travelers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this coverage. Always review your booking confirmation for the exact terms and limits that apply to your specific reservation.
What is the fuel policy for Budget rentals in Oregon?
Budget rentals in Oregon follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To protect yourself from incorrect fuel charges:
- At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Oregon counter.
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at Oregon airports such as PDX or EUG, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.
Can I pick up a Budget rental in Oregon and return it to a different city?
Yes, one-way rentals are available with Budget in Oregon, allowing you to pick up in one city and return to a different location. For example, you could pick up at Portland International Airport (PDX) and return at Eugene (EUG) or Medford (MFR).
A drop-off fee may apply depending on the route, vehicle class, and distance between locations. This fee is set by Budget and is not included in your prepaid rate. You will see it listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website.
Key points to keep in mind:
- Same-city airport to downtown routes often carry no drop-off fee.
- Routes between different Oregon cities or airports typically do incur a one-way fee.
- The fee varies by distance, season, and vehicle class.
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee.
Review your booking confirmation to confirm whether a drop-off fee applies to your specific Oregon route before you arrive at the Budget counter.
Does Budget in Oregon offer vans or pickup trucks for larger groups?
Yes, Budget locations in Oregon, particularly at Portland International Airport (PDX) and other Portland area locations, offer a range of larger vehicles suited to group travel and cargo needs.
Available options include:
- Minivans such as the Chrysler Pacifica, which seats up to 7 passengers.
- Passenger vans in 12-seat and 15-seat configurations.
- Midsize and full-size pickup trucks.
These vehicle types are available at PDX and select Portland off-airport Budget locations. Availability varies by date and season, so it is best to book in advance if you need a specific vehicle type.
Note that most of these larger vehicle classes are restricted to drivers aged 25 and older. Renters under 25 are generally limited to economy, compact, and compact SUV categories at Budget locations in Oregon. If you are unsure whether a specific vehicle class is available for your age group, check the details on your booking confirmation or contact customer service before arriving at the Oregon counter.
What insurance coverage is included with a Budget rental in Oregon?
The insurance included with your Budget rental in Oregon depends on the rate plan you selected when booking through Hola Car Rentals. It is important to review your booking confirmation carefully before arriving at the Oregon counter.
The two main types of coverage to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget rental vehicle itself, subject to any deductible shown on your confirmation. It does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Some US states require a minimum level of liability to be included, but not all do. Adding supplemental liability coverage is strongly recommended for any Budget rental in Oregon.
Neither CDW/LDW nor LIS covers your personal injuries (that requires Personal Accident Insurance) or your belongings (that requires Personal Effects Coverage).
At the Budget counter in Oregon, decline any optional add-ons you do not want and ask for an itemized pre-contract to confirm it matches your booking confirmation. If you are charged for something not listed on your confirmation, keep all paperwork and contact Hola Car Rentals support after the rental is complete.
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