VERIFIED REVIEWS
About renting a car in Baltimore
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Baltimore include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Baltimore, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Baltimore.
Will I face unexpected charges at the Budget counter in Baltimore when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Baltimore are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Baltimore charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does Budget car pickup work at Baltimore BWI Airport?
At Baltimore-Washington International Airport (BWI), Budget and all other rental companies operate from a consolidated Car Rental Facility located at 7432 New Ridge Road, Hanover, MD 21076. You do not pick up your Budget vehicle at the terminal itself.
After collecting your baggage, head to the lower level Arrivals/Inner Curb and look for the free airport shuttle at Doors 1, 11, 16, or Area B. The shuttle runs 24 hours a day, 7 days a week, and cycles every 5 to 10 minutes (up to 15 minutes during peak times; approximately 25 minutes between 1am and 5am). The ride to the Car Rental Facility takes roughly 5 to 10 minutes.
Once at the facility, proceed inside to the Budget counter to complete your paperwork and collect your vehicle. From baggage claim to driving away, plan for approximately 30 to 60 minutes total, and allow extra time during busy travel periods.
What documents do I need to pick up my Budget rental car in Baltimore?
To collect your Budget rental car in Baltimore, you must bring the following physical documents to the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or cruise tickets (required for visitors traveling internationally)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter in Baltimore.
What toll roads will I encounter driving a Budget rental car in and around Baltimore?
Baltimore and the surrounding Maryland area have several cashless toll facilities you are likely to encounter when driving your Budget rental car. Key tolled roads include:
- Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
- Baltimore Harbor Thruway Tunnel (I-895): US$3 to US$6
- John F. Kennedy Memorial Highway (I-95 north of Baltimore): US$6 to US$12
- Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
- William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass
- Intercounty Connector (MD-200): US$0.07 to US$0.35 per mile
Maryland toll roads are primarily cashless. Payment is handled via E-ZPass transponder (discounted rates), Pay-by-Plate (camera captures your plate and mails an invoice, with added fees), or Video Toll billing.
At the Budget counter in Baltimore, you can opt into a toll program that covers these charges for a daily fee, or you can pay tolls independently. If you drive through a toll without enrolling, the rental company will bill the toll amount plus an administrative processing fee to your credit card after the rental ends.
Can I get toll cashback on my Budget rental car in Baltimore?
Yes, every booking includes Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Budget rental in Baltimore.
Given that the Baltimore area has several cashless toll roads, including the Fort McHenry Tunnel on I-95, the Baltimore Harbor Thruway Tunnel, and the Kennedy Memorial Highway, toll costs can add up quickly. This benefit helps offset those expenses.
To claim your cashback after returning your Budget vehicle in Baltimore:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
Is a credit card required to rent a Budget car in Baltimore?
Yes, a major credit card in the main driver's name is required to rent a Budget car in Baltimore. The card must have the driver's name physically printed on it and must be presented as a physical card at the counter.
At pickup, Budget will place a temporary authorization hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season. This hold reduces your available credit until it is released after the rental ends, which can take up to 15 business days depending on your bank.
- Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit
- Digital wallets such as Apple Pay or Google Pay are not accepted for the hold
- The card must belong to the main driver, not a third party
Even if you prepaid your Baltimore Budget booking online, you must still present a physical credit card at the counter for the deposit hold. Bringing a backup credit card is strongly recommended in case your primary card is declined.
How does the Budget car return process work at Baltimore BWI?
Returning your Budget rental car at Baltimore BWI is straightforward. Follow the Rental Car Return signs from the highway to the Car Rental Facility entrance on New Ridge Road. Drive to the Budget return area within the facility and hand over the keys to an agent.
For after-hours returns at the Baltimore Budget location, you can leave the keys in the unlocked vehicle, take all your belongings, and an e-receipt will be sent to you after the vehicle is checked in the following business day.
Once you have dropped off the vehicle, board the free airport shuttle back to the BWI terminal. The shuttle operates 24 hours a day, 7 days a week, with departures every 5 to 10 minutes.
Before returning, refuel within approximately 10 miles of the Car Rental Facility to comply with the full-to-full fuel policy. If you return the Budget vehicle with less fuel than recorded at pickup, you may be charged a refueling fee at the partner's rate, which is typically higher than retail pump prices, plus an administrative service fee.
What is the young driver surcharge for Budget rentals in Baltimore?
Yes, a young driver surcharge applies to Budget rentals in Baltimore for drivers aged 21 to 24. The standard Budget underage fee in the United States is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period.
Drivers must be at least 21 years old to rent from Budget in Baltimore. Drivers under 25 are also restricted from renting certain vehicle classes, including full-size cars, SUVs, minivans, luxury, and premium categories. Economy, compact, and intermediate vehicles are typically available to younger renters.
One important exception applies: if you are a resident or citizen of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, you may qualify for the Avis and Budget underage fee exception. This waiver applies only to the main driver, only for eligible vehicle categories, and only when confirmed on your booking.
All drivers, regardless of age, must present a valid driver's license and a major credit card in their name at the Budget counter in Baltimore.
What insurance coverage do I need for my Budget rental in Baltimore?
When picking up your Budget rental car in Baltimore, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Budget vehicle is damaged or stolen during your rental. A deductible may apply unless your confirmation states zero excess. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In the United States, not all states require rental companies to include minimum liability coverage, so this is an important add-on to consider for your Baltimore Budget rental.
- CDW/LDW covers the rental vehicle itself
- LIS/ALI/SLI covers third parties you may injure or whose property you may damage
- Personal Accident Insurance (PAI) covers your own injuries and is separate from both
Check your booking confirmation to see which coverages are already included in your rate. If you are unsure, review the details page before completing your Baltimore Budget reservation.
What travel assistance is included with my Budget rental in Baltimore?
Most bookings include travel assistance provided by Terrawind Global Protection, which can be especially useful if something goes wrong during your Budget rental in Baltimore or while driving on Maryland highways such as I-95 or I-695.
Core benefits typically include:
- Travel and medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to travelers who are not residents or citizens of the United States or Canada. If you are a US or Canadian resident renting a Budget car in Baltimore, this travel assistance does not apply to your booking. Coverage limits and exclusions vary, so review the full terms on your confirmation before your trip.
How do I add an additional driver to my Budget rental in Baltimore?
Yes, you can add an additional driver to your Budget rental in Baltimore, but the additional driver must be present at the counter at the time of pickup with a valid driver's license.
When the additional driver fee is not included in your rate, Budget charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
- The additional driver must appear in person at the Baltimore Budget counter at pickup
- They must present a valid driver's license and meet the same age requirements as the main driver
- For Budget rentals in Baltimore, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the rental agreement
If someone drives the Budget vehicle in Baltimore without being listed on the rental agreement, your insurance coverage including CDW/LDW may be void and additional charges could apply. You cannot add a driver by phone or chat alone after the rental has started.
What happens if I use a toll road in Baltimore without enrolling in a Budget toll program?
If you drive through a cashless toll road in the Baltimore area without enrolling in a toll program at the Budget counter, a camera will capture your rental vehicle's license plate. The toll agency will then send an invoice to Budget, who will in turn charge the toll amount plus an administrative processing fee to the credit card on file after your rental ends.
These charges can appear days or even weeks after you return the Budget vehicle in Baltimore, since toll agencies process invoices in batches. Common toll roads where this applies include the Fort McHenry Tunnel on I-95, the Baltimore Harbor Thruway Tunnel on I-895, and the Kennedy Memorial Highway.
To avoid unexpected post-rental charges on your Baltimore Budget booking, you have a few options:
- Enroll in Budget's toll program at the counter for a daily fee plus actual tolls
- Use a third-party service such as NextPass by registering your rental vehicle's plate before driving
- Pay tolls manually where cash lanes are still available, though most Maryland toll facilities are now primarily cashless
Failing to pay tolls by the due date can result in civil penalties and potential suspension of the vehicle registration.
Can I pick up my Budget car in Baltimore and return it to a different city?
Yes, one-way rentals are possible with Budget in Baltimore, but a drop-off fee typically applies when you return the vehicle to a location different from where you picked it up.
The drop-off fee varies depending on the specific route, the distance between cities, the vehicle class, and the season. For example, returning a Budget car rented at Baltimore BWI to a city in a different state will usually carry a higher one-way fee than a short regional route.
- The drop-off fee is shown on the details page of your selected rate during booking, under the section labeled To pay at destination
- This fee cannot be prepaid and is paid directly at the Budget counter in Baltimore or at the return location
- Cross-border one-way rentals, such as returning to Canada, may be restricted or require advance approval
If no drop-off fee appears during your search, it means the specific Baltimore Budget route you selected does not carry a one-way surcharge. Always review your booking confirmation to confirm whether a drop-off fee applies before completing your reservation.
Are there confusing road layouts in Baltimore I should know about before driving my Budget rental?
Yes, Baltimore has several road features that can catch first-time drivers off guard, especially when navigating a Budget rental car from BWI Airport into the city.
Key things to be aware of:
- US Route 40 runs through Baltimore as a pair of one-way streets rather than a conventional highway. These arterial roads have traffic lights and sidewalks but carry heavy traffic, which can feel unexpected if you are used to freeway-style driving
- Interstate spurs such as I-170 and I-395 end abruptly without connecting to the full downtown highway network, depositing traffic onto surface streets including Martin Luther King Jr. Boulevard
- I-695, the Baltimore Beltway, uses a clockwise exit numbering system that differs from the milepost-based systems common elsewhere in the US, which can make navigation confusing
- I-95 and US-1 run parallel south of Baltimore. During incidents or events on I-95, traffic is often diverted onto US-1, which is a narrower arterial road not designed for freeway-level volumes
Using GPS navigation is strongly recommended for your Budget rental in Baltimore, particularly when driving through downtown or connecting between interstate spurs and city streets. Allow extra time if your route passes through the Fort McHenry Tunnel or the Beltway during busy periods.
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