VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Utah include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Utah, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Utah.
Will I face unexpected charges at the Avis counter in Utah when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Utah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Utah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Salt Lake City International Airport in Utah?
The Avis counter at Salt Lake City International Airport (SLC) in Utah is located in the parking garage lobby, reached by following baggage claim signs and then taking the skywalk, which is approximately 350 yards from the terminal.
Once you cross the skywalk, you will find the Avis counter in the garage lobby. Your rental vehicle will be parked in the garage directly behind the counter. If you are an Avis Preferred member, the main counter booth may be closed; use the self-service kiosk with representative assistance instead.
The SLC Avis counter is open from 5:00 AM to 2:00 AM daily. If you arrive outside those hours, a 24-hour drop-off option is available for returns. For after-hours returns between 11:00 PM and 5:00 AM, leave the keys in the vehicle or in the nearby drop box and take all your personal belongings with you.
What documents do I need to pick up an Avis rental car in Utah?
To pick up an Avis rental car in Utah, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Avis locations in Utah.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter. Debit and prepaid cards are not accepted for the security deposit hold.
Are there toll roads in Utah that affect my Avis rental?
Yes, there are toll roads in Utah that can affect your Avis rental. The main toll system is the I-15 Express Lanes, a cashless managed lane network spanning approximately 62 miles from Spanish Fork near US-6 north to Layton Parkway, passing through Salt Lake City and surrounding areas.
Key facts about Utah tolls for Avis renters:
- Tolls are fully electronic, meaning there are no cash booths on the Express Lanes
- Solo drivers pay a variable rate ranging from a minimum of US$0.25 to a maximum of US$1.00 per segment, depending on traffic conditions
- Carpools with two or more occupants can receive a 100% exemption if the Express Pass transponder is switched to HOV mode
- The regular lanes on I-15 remain free and untolled
At the Avis counter in Utah, you can enroll in a toll program that provides a transponder for a daily fee plus actual toll charges. Alternatively, if you have a personal Express Pass or E-ZPass transponder, you may be able to use it in your Avis rental without paying the rental company's daily program fee. Confirm this with the Avis agent at pickup.
If you drive the Express Lanes without enrolling in any program, unpaid tolls will be billed at the highest applicable rate, plus administrative fees and potential fines of up to US$175.
Can I get cashback on tolls paid during my Avis rental in Utah?
Yes, you can get cashback on tolls paid during your Avis rental in Utah. Hola Car Rentals includes Tolls Cashback on all bookings, reimbursing up to 5% of your total booking value for tolls paid during the rental period.
This is especially useful in Utah, where the I-15 Express Lanes near Salt Lake City are fully cashless and tolls are billed electronically, sometimes weeks after your rental ends.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your Avis vehicle in Utah
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals confirmation, the signed rental agreement from Avis, and a toll invoice or statement showing charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Example: if your Avis booking total in Utah was US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap). Refunds are processed to your original payment method within 7 to 10 business days after approval.
How much is the security deposit for an Avis rental in Utah?
When picking up an Avis rental in Utah, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicle classes at Avis locations in the United States, including Utah, the typical hold is approximately US$300 to US$400.
Important things to know about the deposit hold:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- Premium or specialty vehicle classes may require a higher hold amount
- Only a physical major credit card in the main driver's name with the name printed on the card is accepted; debit cards and prepaid cards are not accepted
- After you return the Avis vehicle in Utah, the hold is released, but your bank may take up to 15 business days to reflect the release
It is a good idea to notify your bank before traveling to Utah so that the in-person authorization is not flagged as suspicious. Bringing a backup credit card is also recommended in case your primary card is declined at the Avis counter.
What is the minimum age to rent a car with Avis in Utah?
The minimum age to rent a car with Avis in Utah without an additional surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to renters aged 25 and older.
Vehicle classes typically restricted to drivers under 25 at Avis in Utah include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
There is a special exception for Avis rentals in the United States: if the main driver is aged 21 to 24 and is a citizen or resident of Latin America or the Caribbean, the young-renter surcharge may be waived on eligible Hola Car Rentals rate plans. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.
Utah does not have a state law requiring Avis to rent to drivers under 21, unlike New York or Michigan. Drivers must also present a valid license and a major credit card in their name for the deposit hold.
Can I add an additional driver to my Avis rental in Utah?
Yes, you can add an additional driver to your Avis rental in Utah, but the additional driver must be present at the counter at pickup with a valid driver's license and must sign the rental agreement.
When the additional driver fee is not included in your rate, Avis in Utah charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the additional driver.
Key rules for additional drivers on Avis rentals in Utah:
- The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
- For Avis in Utah, additional drivers must generally be at least 25 years old at the time of pickup
- Only drivers listed on the rental agreement are covered by protections such as CDW/LDW
- If your Hola Car Rentals confirmation states that an additional driver is included at no charge, confirm this with the Avis agent and ensure it appears on the rental contract
If you need to add a driver after pickup, you must visit an Avis branch in Utah to update the agreement. Phone or chat requests alone are typically not sufficient to add a driver mid-rental.
Does my Avis rental in Utah include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Avis rental in Utah, such as a medical emergency on a remote highway or a flight cancellation on your way to or from the state.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Avis rental vehicle itself (that is handled by CDW/LDW) or third-party liability to others. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What is the fuel policy for Avis rentals in Utah?
Avis rentals in Utah follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it with a full tank to avoid fuel charges.
Steps to follow for the fuel policy on your Avis rental in Utah:
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at SLC Airport, leave the receipt in the drop envelope and keep a photo of the full gauge on your phone
If you return the Avis vehicle in Utah with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.
Does Avis in Utah include insurance coverage in the rental?
Avis rentals in Utah do not automatically include full insurance coverage in the base rate. Understanding what is and is not covered is important before you drive.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis rental vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Avis rental in Utah. Some U.S. states require rental companies to include state-minimum liability, but not all states do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your reservation.
Common exclusions from standard coverage on Avis rentals in Utah include:
- Tires, wheels, undercarriage, and roof damage
- Damage caused by prohibited use such as off-road driving or driving under the influence
- Incidents involving drivers not listed on the rental agreement
Check your booking confirmation to see exactly which protections are included in your Avis rate for Utah.
Can I return my Avis rental after hours at Salt Lake City Airport in Utah?
Yes, you can return your Avis rental after hours at Salt Lake City International Airport (SLC) in Utah. Avis at SLC offers 24-hour drop-off, even when the counter is closed between approximately 2:00 AM and 5:00 AM.
For after-hours returns at the SLC Avis location in Utah:
- Return the vehicle to the garage behind the Avis counter, the same area where you picked it up
- Leave the keys inside the vehicle or place them in the nearby drop box
- Take all your personal belongings with you before leaving the garage
- Keep a photo of the fuel gauge showing a full tank and note the odometer reading as evidence of the vehicle's condition at return
- If you prepaid fuel, keep your final fuel receipt and leave a copy in the vehicle or drop envelope
Be aware that when you return a vehicle after hours at an Avis location in Utah, the rental agreement is not formally closed until a staff member processes the return during operating hours. Any damage discovered after you leave may be attributed to your rental period, so documenting the vehicle's condition with photos before walking away is strongly recommended.
Can I pick up an Avis car in Utah and drop it off in another state?
Yes, one-way rentals with Avis in Utah that involve dropping off the vehicle in another state are generally possible, but a drop-off fee may apply depending on the route, distance, and vehicle class.
Key things to know about one-way Avis rentals from Utah:
- The drop-off fee is route-specific and varies by destination, season, and vehicle class; it is not a fixed amount
- The fee will be shown during the booking process under the section labeled as charges due at the destination, so you can see it before confirming
- Long-distance or cross-country one-ways from Utah typically carry higher fees than shorter regional routes
- Premium, large SUV, and specialty vehicle classes often have higher repositioning fees or may not be available for one-way rentals
- Cross-border one-ways, such as driving from Utah into Canada or Mexico, are often restricted or require prior authorization from Avis
If you change your drop-off location after booking, the rental will be repriced and the drop-off fee may increase. Always confirm the one-way terms on your booking confirmation before pickup. If the Avis counter in Utah charges a drop-off fee that was not disclosed in your confirmation, keep all paperwork and contact support after the rental.
Does Avis in Utah have locations beyond Salt Lake City Airport?
Yes, Avis operates at multiple locations across Utah beyond Salt Lake City International Airport (SLC). Confirmed Avis locations in Utah include:
- Salt Lake City International Airport (SLC), 3921 West Terminal Drive, Salt Lake City, UT 84116
- Downtown Salt Lake City, located at the Hilton Hotel
- Sandy, on South State Street
- Cedar City Regional Airport (CDC), 2560 West Aviation Way, Suite 1, Cedar City
- Saint George Municipal Airport (SGU), St. George
- St. George city location on North 700 East
If you are arriving at Cedar City Regional Airport, the Avis counter is located inside the baggage claim area, with vehicles parked outside. This is a smaller operation than SLC, so counter hours may differ from the Salt Lake City airport location.
For any Avis location in Utah outside of SLC, it is advisable to confirm counter hours directly before your arrival, as smaller regional locations may have more limited operating windows than the main Salt Lake City airport counter, which is open from 5:00 AM to 2:00 AM daily.
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