VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Morrisville include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Morrisville, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Morrisville.
Will I face unexpected charges at the Avis counter in Morrisville when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Morrisville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Morrisville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Raleigh-Durham Airport in Morrisville?
The Avis counter in Morrisville is located inside the consolidated rental car center at Raleigh-Durham International Airport (RDU), at 1016 Rental Car Drive, Morrisville, NC 27560. This is a dedicated, on-airport rental facility shared with other major brands.
The Avis location at Morrisville operates daily from 4:00 AM to 1:00 AM and offers 24-hour drop-off capability, making it suitable for early-morning arrivals or late-night flights. Curbside delivery is also available if check-in takes place between 8:00 AM and 8:00 PM.
When you arrive at RDU, follow the car rental center signs within the airport to reach the consolidated facility. Because the building is on the airport grounds, no off-site shuttle is required for most travelers arriving at the main terminals.
What documents do I need to pick up my Avis rental car in Morrisville?
To collect your Avis rental car in Morrisville, you must bring the following physical documents:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or travel itinerary showing your return date
If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the Avis counter in Morrisville. For licenses in other non-English scripts, an IDP is strongly recommended even if not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter. Name mismatches between your license, passport, and credit card are a common reason for delays, so verify all names match before you travel.
Are there toll roads near Morrisville, and how do Avis renters pay them?
Yes, toll roads exist near Morrisville, and Avis renters should be prepared before driving them. North Carolina operates fully electronic, cashless tolling with no toll booths. The main toll road in the area is the Triangle Expressway, an approximately 19-mile route connecting Raleigh and Durham that passes close to the Morrisville RDU area.
Payment options for drivers include:
- NC Quick Pass prepaid account, which offers a 35% discount off the bill-by-mail rate
- E-ZPass, SunPass, or Peach Pass transponders
- Bill-by-mail invoice, where cameras capture your plate and a bill is sent to the vehicle's registered owner
Cash is not accepted on any North Carolina toll expressway. For a standard 2-axle vehicle, tolls on the Triangle Expressway typically reach up to US$3.60 electronically or US$4.05 to US$4.19 for NC Quick Pass holders on the full route as of January 2026.
Your Avis rental vehicle in Morrisville will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where actual toll charges plus administrative fees are billed to your card after the rental ends.
Can I get Tolls Cashback on my Avis rental in Morrisville?
Yes, all bookings made through Hola Car Rentals, including Avis rentals in Morrisville, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the rental period.
Given that the Morrisville area includes the Triangle Expressway and Monroe Expressway, both of which are fully cashless toll roads, you are likely to incur toll charges during your trip. This benefit helps offset those costs.
To claim your cashback after returning your Avis vehicle in Morrisville:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.
What are the rental taxes and airport fees for Avis in Morrisville?
Renting from Avis at the Raleigh-Durham International Airport in Morrisville means your rate will include several location-specific fees on top of the base rental price. These are standard charges for airport-based rentals in North Carolina and are not unique to Avis.
Typical fees you may see at the Morrisville RDU location include:
- Airport concession recovery fee, typically around 10.5% to 12% of the base rate
- Customer facility charge of approximately US$4.75 per day
- Wake County local option tax of 6%
- North Carolina highway use tax of 3%
Your booking confirmation will indicate whether taxes and fees are included in your prepaid rate or listed as amounts due at pick-up. If your confirmation shows taxes and fees as included, you should not be billed separately for those items at the Avis counter in Morrisville. If you are charged for something not disclosed on your confirmation, Hola Car Rentals No Extra Charges© Coverage may apply after verification.
How much is the security deposit for an Avis rental in Morrisville?
When you pick up your Avis rental in Morrisville, the counter will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.
For Avis rentals in the United States, including the Morrisville RDU location, the typical hold is approximately US$300 to US$400 for a standard vehicle. Premium or specialty vehicle classes may carry a higher hold amount.
Important requirements for the deposit at the Avis counter in Morrisville:
- A physical, major credit card with the driver's name printed on the card is required
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must be in the main driver's name
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle, Avis releases the hold, but your bank controls when the funds become available again. This can take up to 15 business days depending on your card issuer. Bringing a backup credit card is always a good precaution.
Can I add an additional driver to my Avis rental in Morrisville?
Yes, you can add an additional driver to your Avis rental in Morrisville, but the additional driver must be present at the counter at pick-up with a valid driver's license and any required identification.
Whether the additional driver fee is included depends on the rate you booked. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, Avis charges US$13 per rental day plus taxes, with a maximum cap of US$65 plus taxes for the rental period.
Key rules for adding a driver at the Avis counter in Morrisville:
- The additional driver must meet the minimum age requirement; for Avis, additional drivers should generally be at least 25 years old at pick-up
- Both the main driver and the additional driver must sign the rental agreement
- If the additional driver's license uses a non-Latin alphabet, an IDP is required
- Only drivers listed on the agreement are covered by protections such as CDW and liability coverage
If you need to add a driver after pick-up, you must visit an Avis branch in person to update the agreement. Phone or chat requests alone are typically not sufficient.
Is there a young driver surcharge for under-25 renters at Avis in Morrisville?
Yes, Avis in Morrisville applies a young-driver surcharge for renters between the ages of 21 and 24. North Carolina does not have a state law requiring rentals to drivers under 25, so the standard Avis policy applies: drivers aged 21 to 24 may rent but will pay an additional daily fee.
The young-renter surcharge at Avis is US$13 per rental day plus taxes. Vehicle class restrictions also apply, meaning most premium, full-size, luxury, SUV, and specialty categories are not available to drivers under 25. Eligible classes for younger renters typically include economy, compact, and intermediate vehicles.
One important exception: if you are a resident or citizen of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly shows the underage fee as waived, you may qualify for the Avis underage fee exception at eligible U.S. locations including Morrisville. This applies to the main driver only and only for eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.
Drivers under 21 are not eligible to rent from Avis in Morrisville.
What travel assistance is included with my Avis booking in Morrisville?
Most Hola Car Rentals bookings, including Avis rentals in Morrisville, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Morrisville area or on nearby highways such as I-40 or the Triangle Expressway.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Avis rental in Morrisville, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents or citizens of the United States or Canada. It also does not cover damage to the rental vehicle (that is handled by CDW) or third-party liability (covered by LIS). Review your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What is the fuel policy for Avis rentals in Morrisville?
Avis rentals in Morrisville follow a full-to-full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra costs at the end of your Avis rental in Morrisville:
- Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pick-up
- Refuel within approximately 10 miles of the RDU return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
If you return the Avis vehicle in Morrisville with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus an administrative service fee.
If the tank was not full at pick-up, ask the Avis agent to record the exact starting level on the agreement. You are then only required to return it at that same level, not necessarily full.
Do I need an International Driving Permit for my Avis rental in Morrisville?
An International Driving Permit (IDP) is not always required for Avis rentals in Morrisville, but whether you need one depends on your license.
An IDP is mandatory at the Avis counter in Morrisville if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In these cases, the IDP serves as a translation and must be presented alongside your original license. The IDP alone is not valid without the original.
If your license is in English or uses the Latin alphabet, an IDP is not required but is still recommended as a precaution, particularly if your license is not issued by a country with a reciprocal agreement with the United States.
Additional requirements when picking up your Avis rental in Morrisville with a foreign license:
- Present your original physical license, not a digital copy
- Bring your passport as a secondary form of identification
- If an IDP is needed, obtain it in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders
Can I return my Avis car after hours in Morrisville?
Yes, the Avis location at Raleigh-Durham International Airport in Morrisville offers 24-hour drop-off capability, so you can return the vehicle outside of standard counter hours.
The Avis Morrisville RDU facility operates from 4:00 AM to 1:00 AM daily, which covers the vast majority of flight arrivals and departures. If you need to return the vehicle outside those hours, the 24-hour drop-off option allows you to leave the car at the consolidated rental car center at 1016 Rental Car Drive, Morrisville, NC 27560.
For a smooth after-hours return of your Avis rental in Morrisville:
- Refuel before arriving at the return location, keeping your receipt as proof of a full tank
- Take photos of the vehicle's condition and the fuel gauge before leaving the car
- Follow any key-drop instructions provided in your rental agreement
- Keep all paperwork, including the rental agreement and fuel receipt, until the final receipt is issued
Note that liability for the vehicle may continue until the Avis agent formally checks it in, so documenting the car's condition at drop-off is important.
Is a one-way rental possible with Avis from Morrisville to another city?
Yes, one-way rentals are possible with Avis from Morrisville, allowing you to pick up at the RDU airport location and return the vehicle at a different city or airport. However, a drop-off fee typically applies and the amount varies depending on the route, vehicle class, and season.
Key things to know about one-way Avis rentals from Morrisville:
- The drop-off fee is route-specific and is shown during the booking process under the to pay at destination section of your confirmation
- Cross-border one-way rentals, such as driving from Morrisville into Canada, may be restricted or require advance approval from Avis
- Premium and specialty vehicle classes often carry higher drop-off fees or may not be available for one-way trips
- The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation
If you need to change your return location after booking your Avis rental in Morrisville, contact support as soon as possible. Mid-rental route changes must be approved by the partner and may increase the fee or affect availability.
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