Car Rental Avis
in Massachusetts

Hola Car Rentals is the only premium partner of the top car rental brands operating in Massachusetts, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Massachusetts.

No. With Hola Car Rentals, all costs and charges for your Avis booking in Massachusetts are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Massachusetts charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Boston Logan International Airport (BOS) in Massachusetts, the Avis counter is located at the Rental Car Center, not inside the terminals. After collecting your bags, go to the terminal curbside and board the blue-and-white shuttle bus marked for the Rental Car Center. Shuttles run approximately every 5 to 6 minutes, so wait times are short.

Once at the Rental Car Center, follow signs to the Avis counter. The Boston Logan Avis location operates 24 hours a day, 7 days a week, so late-night or early-morning arrivals are accommodated. Avis Preferred members can skip the counter line and go directly to their assigned vehicle.

For vehicle return, drop off at 15 Transportation Way and follow the posted Avis return signs. A 24-hour drop-off option is available at BOS, making it convenient regardless of your departure time.

Avis operates at several Massachusetts airports beyond Boston Logan, and hours vary by location. Here is a summary of key sites:

• Boston Logan (BOS): Open 24 hours a day, 7 days a week, with 24-hour drop-off available.
• Worcester Regional Airport (ORH): On-site counter access; Avis Preferred members can skip the line.
• New Bedford Municipal Airport (EWB): Counter open Monday through Friday 6 AM to 8 PM, Saturday and Sunday 8 AM to 6 PM. The terminal is locked outside these hours, so no after-hours entry is possible. Keys and the rental contract can be left in the drop box at the counter inside the terminal.
• Barnstable Municipal Airport (Hyannis) and other smaller Massachusetts airports: Hours vary; confirm at the time of booking.

If your flight arrives outside counter hours at a smaller Massachusetts Avis location, plan accordingly or consider routing through Boston Logan, which remains open around the clock.

Yes, Avis has several downtown Massachusetts locations in addition to its airport counters. City-based Avis sites include:

• Boston Government Center: Monday through Friday 8 AM to 6 PM, Saturday and Sunday 7 AM to 5 PM.
• Boston Waterfront and Harbor Park Garage: Monday through Friday 8 AM to 6 PM, Saturday and Sunday 8 AM to 4 PM.
• Boston Seaport area.
• Cambridge Downtown (location code C4M, at 350 Massachusetts Ave): Monday through Friday 8 AM to 6 PM, Saturday 8 AM to 4 PM, Sunday 8 AM to 3 PM.

Downtown Massachusetts Avis locations generally have shorter operating hours than Boston Logan Airport, so plan your pickup and return times carefully. If you need to return a vehicle after hours from a downtown Massachusetts Avis site, an alternative drop-off at the Boston Logan Rental Car Center may be available. Confirm this option with Avis at the time of pickup.

Massachusetts operates a fully cashless toll system called EZDriveMA. There are no cash booths anywhere in the state, including on the Massachusetts Turnpike (Mass Pike, I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel. Every toll is collected electronically, either via an E-ZPass MA transponder or through Pay By Plate MA, which photographs your license plate and invoices the registered owner.

When you rent from Avis in Massachusetts, your vehicle may come with a pre-installed transponder. At the counter, Avis typically offers a TollPass program with the following structure:

• A daily convenience fee of approximately US$3.95 per day you actually use a toll road.
• A cap of approximately US$19.75 per rental period.
• Actual toll amounts billed on top of the daily fee, at undiscounted rates.

If you drive a toll road without enrolling in the Avis toll program, Pay By Plate MA will invoice the vehicle's registered owner (Avis). Avis then passes the toll charge to you, plus an administrative fee, billed to your card weeks after the rental ends. A US$0.60 invoice fee also applies per plate-based transaction.

E-ZPass MA offers lower toll rates than out-of-state E-ZPass or plate billing, so using the Avis transponder program is generally the most convenient option for driving Massachusetts toll roads.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Avis rental in Massachusetts.

Massachusetts roads such as the Mass Pike (I-90), the Tobin Bridge, and the Boston tunnels are fully cashless, so toll charges are common. Here is how to claim your cashback:

• Email [email protected] within 30 days of returning your Avis vehicle in Massachusetts.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals confirmation, the Avis rental agreement signed at pickup, and a receipt or statement showing the toll charges (such as the Avis TollPass invoice or a Pay By Plate MA statement).
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Note that toll charges from Avis in Massachusetts are sometimes billed weeks after the rental ends, so keep all documentation until you receive your final invoice.

To collect your Avis vehicle at any Massachusetts location, bring the following physical documents:

• Your original, unexpired driver's license. Digital copies are not accepted at the Avis counter.
• A major credit card with your name printed on the physical card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Your passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors traveling internationally).

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For other non-English licenses, an IDP is strongly recommended. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

All documents presented at the Avis counter in Massachusetts must be physical originals. Digital or photocopied documents will not be accepted.

When you pick up your Avis vehicle in Massachusetts, a temporary authorization hold is placed on your credit card. For standard vehicle classes in the United States, this hold is typically in the range of US$300 to US$400, though the exact amount can vary based on the Avis location, the vehicle class, and the season.

A few important points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days.
• Premium or specialty vehicles may require a higher hold amount.
• You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Avis in Massachusetts.
• If your primary card is declined, a backup credit card in your name can be used instead. Third-party cards are not permitted.

Before your trip, notify your bank of your travel dates and confirm you have sufficient available credit to cover both the hold and any expected charges.

Yes, Avis in Massachusetts applies a young-renter surcharge for drivers aged 21 to 24. The standard Avis fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period.

Drivers under 21 are generally not eligible to rent from Avis in Massachusetts. Drivers aged 25 and older are not subject to any underage fee.

Additionally, most vehicle classes are restricted to renters aged 25 and older. Younger drivers in Massachusetts are typically limited to economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories.

One exception worth noting: if you are a main driver aged 21 to 24 and a citizen or resident of Latin America or the Caribbean, certain Hola Car Rentals rates with Avis may waive the underage fee. This waiver must appear explicitly on your booking confirmation, applies only to eligible vehicle categories, and does not extend to additional drivers aged 21 to 24. Check your confirmation carefully or contact Hola Car Rentals support to verify eligibility before your Massachusetts pickup.

Yes, you can add an additional driver to your Avis rental in Massachusetts, either as part of your rate or for a fee paid at the counter.

When an additional driver is not included in your rate, Avis in Massachusetts charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver at the Avis counter in Massachusetts:

• The additional driver must be present at pickup with a valid, original driver's license.
• For Avis in Massachusetts, additional drivers must generally be at least 25 years old.
• If the additional driver's license is not in English or uses a non-Latin alphabet, an International Driving Permit is required.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the Avis rental agreement are covered by protections such as CDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections entirely.

Avis rentals in Massachusetts follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Massachusetts Avis rental:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Avis vehicle in Massachusetts with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

For after-hours returns at locations such as New Bedford Airport (EWB), leave your fuel receipt in the drop envelope along with your keys and contract, and keep a photo of the full gauge as documentation.

Avis in Massachusetts does not automatically include full insurance in the base rental rate. Understanding what is and is not covered is important before you drive.

The main coverage types to consider for your Massachusetts Avis rental are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Avis vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you cause to others while driving. Some U.S. states require a minimum liability amount, but not all do. Massachusetts renters are strongly encouraged to add supplemental liability coverage.

Massachusetts has no congestion charges or emissions zone fees, so there are no additional local driving surcharges beyond standard tolls and rental taxes to factor into your insurance decisions.

Check your Hola Car Rentals booking confirmation to see which protections are already included in your selected rate. If CDW or liability coverage is not shown as included, you can add it at the Avis counter in Massachusetts, though counter prices are typically higher than rates available at booking.

Most Hola Car Rentals bookings for Avis in Massachusetts include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving through Massachusetts.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Massachusetts Avis rental, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free).
• WhatsApp: +1 208 910 1001.
• Email: [email protected].

Have your Hola Car Rentals confirmation number ready when you call. Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis rental vehicle itself (that is handled by CDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Massachusetts rental.

Yes, one-way rentals are generally available with Avis in Massachusetts, allowing you to pick up at a Massachusetts location such as Boston Logan Airport and return the vehicle in another U.S. state. However, a drop-off fee may apply depending on the route.

Key points to understand before booking a one-way Avis rental from Massachusetts:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is shown during the booking process under the section labeled as charges due at destination.
• Same-city pickups and returns, such as Boston Logan Airport to a Boston downtown Avis location, often carry no drop-off fee.
• Long-distance one-ways, such as Massachusetts to Florida or Massachusetts to California, typically include a drop-off fee.
• Cross-border rentals, for example driving from Massachusetts into Canada, may be restricted or require advance approval from Avis. Confirm cross-border permissions on your rental agreement before departure.

If the drop-off fee was disclosed in your Hola Car Rentals confirmation, it is a legitimate charge due at the Avis counter. If a fee appears at pickup that was not shown during booking, keep all paperwork and contact Hola Car Rentals support after the rental is complete.