Alamo Car Rental
in Chicago

Hola Car Rentals is the only premium partner of the top car rental brands operating in Chicago, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Chicago.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Chicago are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Chicago charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Chicago O'Hare Airport (ORD), the Alamo counter is located inside the Multi-Modal Facility (MMF) at 10255 W. Zemke Blvd. You do not go to a terminal counter. Instead, follow these steps after landing:

• After collecting your baggage, follow signs to the Airport Transit System (ATS).
• Board the ATS train, which is free and runs 24/7 with frequent departures from Terminals 1, 2, 3, and 5.
• Ride to the MMF / Rental Cars stop, which takes approximately 5 to 10 minutes.
• Inside the MMF, follow Alamo signage to the correct counter and vehicle pickup level.

Alamo also offers Accelerated Check-in and touch-screen kiosks at the Chicago O'Hare facility. If you completed check-in online in advance, you can use a kiosk to print your agreement, proceed directly to the car lot, and validate your license and agreement at the exit booth, skipping the counter line entirely.

Bring your physical driver's license, a major credit card in the main driver's name, and your booking confirmation.

The Alamo counters at both Chicago O'Hare Airport (ORD) and Chicago Midway Airport (MDW) operate 24 hours a day, making them accessible for early-morning arrivals and late-night flights.

The Alamo downtown Chicago location at 203 N. La Salle St. has more limited hours:

• Monday through Friday: 07:00 to 18:00
• Saturday: 07:00 to 15:30
• Sunday: 07:00 to 17:00

If you are arriving outside downtown hours, the Chicago airport locations are the better option. For after-hours returns at any Alamo location in Chicago, park the vehicle as instructed in your rental agreement and drop the keys in the designated key drop box. Always review your confirmation for specific after-hours instructions before your trip.

To collect your Alamo rental car in Chicago, you must present the following physical documents at the counter:

• A valid, unexpired driver's license with a photo (physical original only; digital copies are not accepted).
• A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold.
• A passport or valid government-issued photo ID (recommended for international visitors).
• Your booking confirmation or printed voucher.

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without your original license.

At Chicago airport locations (ORD and MDW), Alamo may accept debit cards only if you present a ticketed return travel itinerary and meet additional conditions. A major credit card is always the safest option for the deposit hold.

Yes, Alamo offers a toll program for driving on Chicago-area toll roads, and understanding your options before you pick up is important because Illinois has an extensive toll network.

Illinois toll roads are managed by the Illinois Tollway and use I-Pass and E-ZPass transponders, as well as a cashless pay-by-plate system. Major routes near Chicago include:

• Jane Addams Memorial Tollway (I-90, Chicago to Rockford): US$2.75 to US$5.50
• Illinois Tri-State Tollway (I-94/I-294/I-80): US$2.35 to US$4.70
• Ronald Reagan Memorial Tollway (I-88, Chicago to Dixon): US$5.10 to US$10.20
• Chicago Skyway (I-90/I-94 to Indiana border): US$4.80 to US$47.60

At the Alamo counter in Chicago, you can purchase a daily unlimited toll package, which typically costs between US$11 and US$25 per rental day depending on location. This covers all tolls incurred that day. If you decline the program, tolls are still recorded via pay-by-plate and billed to your card after the rental, along with an administrative processing fee.

Hola Car Rentals also includes Tolls Cashback on all bookings, allowing you to recover up to 5% of your total booking value for tolls paid. See the next FAQ for details on how to claim.

Yes, all Hola Car Rentals bookings, including Alamo rentals in Chicago, include Tolls Cashback. You can recover up to 5% of your total booking value for tolls paid during your rental on Chicago-area roads such as the Tri-State Tollway, the Jane Addams Memorial Tollway, or the Chicago Skyway.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement from the Alamo counter, and a receipt or statement showing the toll charges paid.

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to the original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

The minimum age to rent a car with Alamo in Chicago is 21 years old. However, drivers under 25 are subject to a young-renter surcharge, which is charged daily at the Alamo counter and is separate from your prepaid booking total.

Key age rules for Alamo rentals in Chicago:

• Drivers 21 to 24 years old: eligible to rent but pay a daily young-renter surcharge of approximately US$15 per day plus applicable taxes.
• Drivers 25 and older: no surcharge applies.
• Certain vehicle classes, including full-size SUVs, premium, luxury, minivans, and convertibles, are typically restricted to drivers 25 and older.

All drivers, regardless of age, must present a valid driver's license and a major credit card in the main driver's name for the security deposit hold. If you are under 25 and planning to rent an Alamo vehicle in Chicago, choose economy, compact, or intermediate car classes to avoid class-based restrictions.

Yes, you can add an additional driver to your Alamo rental in Chicago, but the additional driver must be present at the counter at the time of pickup. They cannot be added remotely or after the vehicle has been collected.

Requirements for adding an additional driver at an Alamo location in Chicago:

• The additional driver must appear in person and present a valid driver's license.
• They must meet the minimum age requirement of 21 years old (a young-driver surcharge may apply if they are under 25).
• Both the main driver and the additional driver must sign the rental agreement.

The additional driver fee for Alamo in Chicago is US$15 per day plus applicable taxes. This fee applies unless your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge. If your rate includes a free additional driver, verify this on the agreement at the Alamo counter before signing.

Only drivers listed on the rental agreement are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void coverage.

Yes, renting with Alamo at Chicago O'Hare (ORD) or Chicago Midway (MDW) includes airport-related fees and local taxes that are added on top of your prepaid rate. These are standard charges at all major U.S. airport rental locations and are not unique to Alamo.

Typical fees you may see at the Alamo counter in Chicago include:

• Airport Concession Recovery Fee (ACRF): typically 10% to 15% of the base rate, charged by the airport for operating on airport premises.
• Customer Facility Charge (CFC): approximately US$4.50 to US$5.50 per rental day, covering the cost of the Multi-Modal Facility at O'Hare.
• Illinois state and Cook County vehicle rental taxes.

Your Hola Car Rentals booking confirmation will show which fees are included in your prepaid total and which are listed under the section for amounts due at pickup. If a fee appears at the Alamo counter that was not disclosed on your confirmation and that you did not opt into, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the rental is complete.

When you pick up your Alamo rental car in Chicago, a temporary authorization hold is placed on your credit card for the security deposit. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicle classes at Alamo locations in Chicago, the typical hold is approximately US$300 to US$400 on a major credit card. The exact amount can vary based on the vehicle class, rental duration, and specific location (airport versus downtown).

Important things to know about the deposit hold:

• Only a physical, major credit card in the main driver's name with the name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Premium or specialty vehicle classes may require a higher hold amount.
• After you return the Alamo vehicle in Chicago, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.

Bring a backup credit card in case your primary card is declined, and notify your bank of your travel dates to avoid fraud blocks on the authorization.

Alamo rentals in Chicago follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid fuel fees at the end of your Chicago rental:

• Check the fuel gauge with the Alamo agent at pickup and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
• Refuel within approximately 10 miles of the return location, whether at O'Hare, Midway, or the downtown Chicago address, so the gauge does not drop before you arrive.
• Keep your final fuel receipt as proof in case of any dispute.

If you return the Alamo vehicle in Chicago with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge on your phone.

Most Hola Car Rentals bookings, including Alamo rentals in Chicago, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or need legal assistance after an accident while driving on Chicago-area expressways such as I-90, I-94, or I-290.

Travel assistance typically covers:

• Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24/7, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Alamo rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, one-way rentals are possible with Alamo in Chicago, but a drop-off fee may apply depending on your return location. The fee is route-specific and varies by destination, vehicle class, and season.

Common one-way scenarios from Chicago Alamo locations:

• Returning between Chicago O'Hare (ORD) and Chicago Midway (MDW), or between an airport and the downtown Chicago location, may or may not incur a drop-off fee depending on the route.
• Returning to a different city or state will typically incur a one-way drop-off fee.
• Cross-border returns, such as returning to Canada, may be restricted or require prior authorization from Alamo.

During the booking process on the Hola Car Rentals website, select a different return location and the system will display any applicable drop-off fee under the section for amounts due at pickup. This fee cannot be prepaid and is settled at the Alamo counter in Chicago at the time of pickup. If a drop-off fee appears at the counter that was not shown during booking, keep all paperwork and contact support after the rental.

The insurance and protection options included with your Alamo rental in Chicago depend on the rate plan selected during booking. Your Hola Car Rentals confirmation will list exactly what is covered.

Common coverage types to look for:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving in Chicago. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.

CDW and LDW do not cover third parties; LIS/SLI does not cover damage to the Alamo vehicle. These are separate protections and both are recommended for driving in a dense urban environment like Chicago.

Neither coverage applies to drivers not listed on the Alamo rental agreement. Make sure every person who will drive is added to the contract at the Chicago counter before leaving the lot.