Alamo Car Hire
in Toronto

EASTER  45% OFF   

Hola Car Rentals is a premium partner of the leading car hire companies in Toronto, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your Alamo hire car at Toronto Pearson International Airport, you need to take the LINK Train to Viscount Station, where the Car Hire Centre is located next to the ALT Hotel.

• From Terminal 1: After collecting your luggage, follow signs for the LINK Train and board towards Viscount Station.
• From Terminal 3: After baggage claim, follow signs for the LINK Train and take it to Viscount Station.
• Exit at Viscount Station and walk to the Car Hire Centre, then proceed to the Alamo counter.

The LINK Train is free, runs 24 hours a day, 7 days a week, with trains every 4 to 8 minutes. The train ride takes approximately 5 minutes, and total door-to-counter time is roughly 10 to 15 minutes depending on walking pace and wait time. The train is fully accessible for passengers with luggage and mobility needs.

Alamo's Toronto airport counter operates 24 hours daily, so you can collect your vehicle at any time after your flight arrives.

The Alamo location at Toronto Union Station is at 161 Bay Street, Unit C80, at the corner of Front Street and Bay Street, east of Union Station.

• Exit Union Station onto Front Street, head east, then turn right towards Bay Street.
• Enter the building at the northeast corner at 161 Bay Street.
• Take the escalator or lift down one flight to the Concourse Level, where the hire is serviced through Enterprise Rent-a-Car as Alamo's Drive Alliance Partner.

The downtown Toronto location is only 0.1 miles from Union Station, making it convenient if you are arriving by train or public transport. Note that this location has limited hours compared to the airport: Monday to Friday 08:00 to 17:00, Saturday 09:00 to 12:00, and closed on Sundays. If you need to pick up or return a vehicle outside those hours, the Toronto Pearson Airport location operates 24 hours daily and may be a better option.

Yes, Alamo charges a young driver surcharge in Toronto for renters between the ages of 21 and 24.

At the Toronto Union Station location, the surcharge is approximately CAD 20 per day for drivers in that age range. This fee is paid directly at the counter and is not included in your prepaid rate.

For Alamo hires in Toronto, the additional driver fee when not included in your rate is US$15 per day plus applicable taxes. If you are adding a young driver as an additional driver, both the young driver surcharge and the additional driver fee may apply.

• The additional driver must be present at collection with a valid driver's licence.
• All drivers must meet the minimum age requirement for the Toronto location.
• Fees are subject to local taxes and may vary by vehicle class.

Always confirm the exact surcharge amount with the Alamo counter agent in Toronto at the time of collection, as rates can vary by season and vehicle category.

Yes, there is one major toll road near Toronto that Alamo renters should be aware of: Highway 407 ETR, a privately owned, all-electronic highway spanning 108 km across the Greater Toronto Area.

The 407 ETR is 100% cashless. There are no toll booths. The system photographs your hire vehicle's licence plate and bills the hire company, which then charges your credit card for the toll amount plus administrative fees. You cannot avoid payment once you have driven on the 407.

• A sample 25 km peak-period trip on the 407 ETR can cost approximately CAD 30.45, including a base toll of CAD 16.25, a trip charge of CAD 4.00, and a camera charge of CAD 10.20 for vehicles without a transponder.
• Weekend and holiday rates for light vehicles range from roughly 49.93 cents to 87.27 cents per km depending on zone and time of day.
• Major motorways such as the 401, 400, and QEW are toll-free.

At the Alamo counter in Toronto, you may be offered a toll programme or transponder package. Review the daily rate and any caps carefully before accepting, as driving the 407 even once can trigger enrolment in a flat-rate daily plan for your entire hire period.

Hola Car Rentals includes Tolls Cashback on all bookings, letting you recover up to 5% of your total booking value for tolls paid during your Toronto hire. See the next FAQ for details.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Alamo hire in Toronto, including charges from the Highway 407 ETR.

Here is how it works:

• You still pay tolls normally, either through the Alamo toll programme at the counter or via charges billed to your card after the hire.
• After returning the vehicle, email [email protected] within 30 days with your Hola Car Rentals confirmation, a copy of the hire agreement signed at the Alamo counter in Toronto, and a receipt or statement showing the toll charges.
• The refund is the lesser of the total tolls paid or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25.
• Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval.

Late submissions received after 30 days of vehicle return are not accepted. Keep all toll invoices and your final Alamo hire receipt from Toronto to support your claim.

To pick up your Alamo hire car in Toronto, you must bring the following physical documents:

• A valid, original driver's licence (not a digital copy) in the main driver's name.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or travel tickets if you are visiting from abroad.

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory and must be carried alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents presented at the Alamo counter in Toronto must be physical originals. Digital versions shown on a phone or tablet are not accepted. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorisation hold.

When picking up your Alamo hire car in Toronto, a temporary authorisation (hold) will be placed on your credit card at the counter. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

For Alamo hires in Canada, typical security deposit holds are approximately CAD 300 to CAD 500 for standard vehicles, though some Toronto locations may require a hold of approximately CAD 750. Premium or speciality vehicle classes may carry higher holds.

• The hold must be placed on a physical, major credit card in the main driver's name with the driver's name printed on the card.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Alamo counter in Toronto.
• After you return the vehicle, the hold is released. Your bank controls how quickly it appears back on your available credit, which can take up to 15 working days.

The exact hold amount is set by the Alamo desk and local rules at the Toronto location. Ask the counter agent to confirm the authorisation amount before they process your card, and bring a backup credit card in case your primary card does not have sufficient available credit.

When picking up your Alamo hire car in Toronto, you will typically be offered several insurance and protection options at the counter.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Alamo hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving. Under Canadian provincial law, every hire vehicle in Toronto must carry a minimum level of third-party liability, which is included by default. You can purchase higher supplementary limits at the Alamo counter.
• Personal Accident Insurance (PAI) and Personal Effects Cover (PEC): Optional extras covering your own injuries and personal belongings respectively.

Check your booking confirmation before arriving at the Alamo counter in Toronto to see which protections are already included in your rate. If CDW or LDW is listed on your confirmation, you may not need to purchase it again at the counter. Declining cover you already have is one of the most common ways renters avoid unexpected charges in Toronto.

Alamo hires in Toronto follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At collection, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Toronto location.
• Refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the Alamo vehicle in Toronto with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the tank was not full at collection, ask the Alamo agent to record the exact starting level on the agreement. You are then only required to return it at that same level, not necessarily full.

For after-hours returns at the Toronto Pearson Airport location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.

Yes, you can add an additional driver to your Alamo hire in Toronto, either as part of your rate or by paying a fee at the counter.

For Alamo in Toronto, the additional driver fee when not included in your rate is US$15 per day plus applicable taxes. Check your booking confirmation before arriving at the counter to see if an additional driver is already included in your rate.

• The additional driver must be present at the Alamo counter in Toronto at the time of collection.
• They must bring a valid, physical driver's licence and any required documents, including an IDP if their licence uses a non-Latin alphabet.
• Both the main driver and the additional driver must sign the hire agreement.
• Only drivers listed on the agreement are covered by protections such as CDW and LDW.

If you need to add a driver after collection, you must visit an Alamo branch in Toronto to update the agreement. Adding an unlisted driver who then drives the vehicle can void your cover and result in additional charges. Young drivers between 21 and 24 may also be subject to a separate young driver surcharge at the Toronto location.

Yes, one-way hires are possible with Alamo in Toronto, but a drop-off fee may apply depending on your return location.

When booking, select a different return location and the system will show whether a drop-off fee applies. This fee is listed under the "To pay at destination" section of the checkout screen and on your booking confirmation. It cannot be prepaid and is separate from your hire rate.

• Same-city routes (for example, Toronto Pearson Airport to Toronto Union Station) often carry no drop-off fee.
• Routes between Toronto and another city or province typically incur a drop-off fee that varies by distance, vehicle class, and season.
• Cross-border one-ways (for example, Toronto to a US city) may be restricted or carry higher fees depending on Alamo's rules for that route.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may change. Always confirm the fee shown on your confirmation matches what the Alamo counter in Toronto presents at collection. If a fee appears that was not disclosed on your confirmation, keep all paperwork and contact support after the hire is complete.

Travel assistance is included with most bookings, but it does not apply to renters who are residents of Canada or the United States. If you are visiting Toronto from outside North America and hiring with Alamo, you are likely eligible for this benefit.

The coverage is provided by Terrawind Global Protection and typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident during your Toronto hire.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This is particularly relevant for visitors driving in the Greater Toronto Area, where the Highway 407 ETR and multi-lane expressways can present unfamiliar driving conditions. If you are involved in an incident while driving your Alamo hire in Toronto, contact the assistance line 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Note that this cover does not replace CDW or LDW for damage to the Alamo vehicle, nor does it cover third-party liability. Check your booking confirmation for the exact terms and cover limits that apply to your Toronto hire.

When returning your Alamo hire car at Toronto Pearson Airport, vehicle returns are processed at Parking Level 3 of the Car Hire Centre at Viscount Station.

• Refuel within approximately 15 km of the airport before returning, to comply with the Full-to-Full fuel policy and avoid refuelling charges.
• Keep your final fuel receipt showing the date, time, and station address.
• Drive to the Car Hire Centre at Viscount Station and follow signs to Parking Level 3 for the Alamo return area.
• Take photos of the vehicle's condition and fuel gauge before handing over the keys.

The Alamo counter at Toronto Pearson Airport operates 24 hours daily, so staffed returns are available at any time. For after-hours key drops, follow the instructions provided in your hire agreement and leave your fuel receipt in the return envelope.

After returning the vehicle, monitor your credit card statement. Any post-hire charges such as tolls from the Highway 407 ETR may appear days or even weeks after the hire ends, as toll agencies process invoices in batches. If you used the 407 ETR during your Toronto hire, keep your toll receipts to submit a Tolls Cashback claim within 30 days of return.