Van Rental
in Dallas

Hola Car Rentals is the only premium partner of the top car rental brands operating in Dallas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Dallas.

No. With Hola Car Rentals, all costs and charges for your van booking in Dallas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Dallas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All van rentals at Dallas/Fort Worth International Airport (DFW) are collected at the off-site Rental Car Center (RCC), not inside the terminals. After collecting your baggage, exit to the lower-level curbside of any terminal (A through E) and follow the purple "Rental Car Shuttle" or "Ground Transportation" signs to the designated shuttle stop.

Free shuttles run 24 hours a day, 7 days a week, approximately every 8 to 15 minutes. The ride to the RCC takes roughly 5 to 10 minutes depending on stops. Once at the RCC, locate your partner brand's counter or kiosk, present your documents, and proceed to the adjacent garage to collect your van.

Plan for a realistic total time of 20 to 40 minutes from the arrivals gate to driving away, and up to 45 to 95 minutes during peak periods when counter queues are longer. On the return, drop the van in the RCC garage and board the upper-level shuttle back to your terminal.

To collect your van rental in Dallas, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dallas van rental counter. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, Dallas has one of the most extensive cashless toll networks in the United States, and you will very likely encounter toll roads when driving a van in the Dallas/Fort Worth area.

Key toll systems operating in and around Dallas include:

• North Texas Tollway Authority (NTTA) with TollTag, covering the Dallas North Tollway and other major routes
• TxDOT's TxTag system on TEXpress Lanes, including the I-635 LBJ Managed Lanes and North Tarrant Express

Nearly all toll facilities are fully cashless, using overhead gantries that read transponders or photograph license plates. Your van rental will already include an electronic toll device. At pickup you can choose between two options:

• Unlimited toll package: approximately US$11 to US$25 per rental day, covering all tolls during the rental
• Pay per use: the rental company bills actual tolls plus daily administrative or processing fees, which may appear on your card days or weeks after you return the van

Estimated daily toll costs for driving a van around Dallas range from approximately US$5 to US$20, depending on which routes you use. Texas has no congestion charges or emissions zones.

Yes, all van rental bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental in Dallas.

Given that Dallas relies heavily on cashless toll roads such as the Dallas North Tollway and TEXpress Lanes, this benefit can add up quickly, especially on longer van rentals covering multiple days.

To claim your cashback after returning the van in Dallas:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. The reimbursement is the lesser of the actual tolls paid or 5% of your Dallas van rental booking total. Late submissions received after 30 days are not accepted.

When you pick up your van rental in Dallas, the rental partner will place a temporary authorization hold on your credit card. For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, though the amount for a van may be higher depending on the vehicle class, the specific rental company, and the location.

Important things to know about the deposit hold:

• It is a temporary authorization, not a charge, but it reduces your available credit until released
• Only a physical, major credit card in the main driver's name with the name printed on the card is accepted; debit and prepaid cards are not accepted
• After you return the van in Dallas, the hold is released, but your bank may take up to 15 business days to reflect the release
• Bring a backup credit card in case your primary card is declined

Notify your bank before traveling to Dallas to prevent fraud blocks on the in-person authorization. The exact hold amount is set by the rental company desk and cannot be confirmed in advance.

No, drivers under 25 cannot rent a van in Dallas. Vans fall under restricted vehicle categories, and rental partners in the United States require the main driver to be at least 25 years old to rent a van, minivan, or similar large vehicle class.

Drivers aged 21 to 24 may rent smaller vehicle classes such as economy, compact, or intermediate sedans and SUVs, but they will be subject to a young-renter surcharge on top of the daily rate. The surcharge amount varies by partner:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

If you are between 21 and 24 and traveling from Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee for eligible vehicle categories, but vans are excluded from that exception. If you need a van in Dallas, the main driver must be 25 or older.

Van rentals in Dallas follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges on your Dallas van rental:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the van
• Keep the fuel receipt showing the date, time, and station address
• Take a photo of the full gauge before returning the van

If you return the van in Dallas with less than a full tank, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. For after-hours returns at the DFW Rental Car Center, leave the receipt in the drop envelope and keep a photo of the full gauge for your records.

When renting a van in Dallas, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the van itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van in Dallas. Not all U.S. states require rental companies to include state-minimum liability, so coverage levels can vary. Adding supplemental liability up to US$300,000 is strongly recommended for van rentals in Dallas, given the size of the vehicle and the potential for higher-impact incidents.

Check your booking confirmation to see which coverages are included in your rate. At the Dallas counter, review the rental agreement to confirm the deductible amount and any geographic restrictions before signing.

Yes, you can add an additional driver to your van rental in Dallas, but the additional driver must be physically present at the pickup counter to show a valid driver's license and sign the rental agreement.

Whether the additional driver is included or costs extra depends on your rate:

• Some rates include one additional driver at no extra cost; check your booking confirmation for the line "Additional driver free of charge"
• If not included, daily fees apply: Avis, Budget, and Payless charge US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge US$15 per day

For van rentals in Dallas, the additional driver must also meet the minimum age requirement of 25, since vans are a restricted vehicle class. At Avis, Budget, and Payless, additional drivers must be at least 25 years old regardless of the main driver's age.

Only drivers listed on the rental agreement are covered by the van's protections such as CDW and liability coverage. Never allow an unlisted person to drive the van.

Yes, one-way van rentals are possible in Dallas, but a drop-off fee typically applies when you return the van to a different location than where you picked it up.

The drop-off fee varies depending on the route, the rental partner, the vehicle class, and the season. For van rentals, which are a larger and more expensive vehicle class to reposition, fees can be significant on long-distance routes. Common patterns include:

• Same-city airport to downtown Dallas: often no drop-off fee
• Dallas to another Texas city: a drop-off fee usually applies
• Dallas to a different state: a drop-off fee almost always applies

The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation. This fee cannot be prepaid and is paid at the counter when you pick up the van in Dallas.

Cross-border one-way van rentals, such as from Dallas to Mexico, are generally restricted or not permitted. Always confirm cross-border rules with the rental partner before booking.

If your flight to Dallas is delayed, rental partners at DFW Airport will hold your van reservation for up to 24 hours from the original pickup time, provided the counter is still open when you arrive.

Key points to keep in mind:

• If the delay is less than 24 hours, your booking is protected and the van should still be available when you reach the DFW Rental Car Center
• If the delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible; changes are not guaranteed but the team will assist
• Make sure you will arrive during the counter's operating hours; some DFW counters have gaps in overnight service, such as 1 to 6 AM
• The 24/7 shuttle between terminals and the Rental Car Center continues running regardless of your arrival time

If you anticipate arriving very late, check your booking confirmation for the specific counter hours of your partner brand at Dallas and plan accordingly to avoid arriving during a service gap.

Yes, most van rental bookings include travel assistance provided by Terrawind Global Protection, but this benefit does not apply to residents of the United States or Canada.

For eligible customers renting a van in Dallas, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage is designed for travelers renting abroad, such as visitors arriving in Dallas from Latin America, Europe, or other regions. It does not replace CDW or liability insurance for the van itself.

If you need assistance during your Dallas van rental, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your Dallas van rental.

Yes, you may use a personal toll transponder in your rental van in Dallas, but you must inform the counter representative at pickup and ask them to deactivate the van's built-in toll device to avoid being charged twice for the same toll.

Texas toll roads around Dallas, including the Dallas North Tollway (NTTA TollTag) and TEXpress Lanes (TxTag), are fully cashless and compatible with electronic transponders. If your personal transponder is compatible with the Texas toll network, using it can be a cost-effective option for frequent toll road use during your van rental.

If you do not use a personal transponder and do not purchase the rental company's unlimited toll package at pickup, the van's plate-based billing system will record each toll and the rental company will charge you the toll amount plus daily administrative or processing fees after the rental ends. These charges can appear on your card days or weeks after you return the van in Dallas.

Regardless of which toll option you choose, all Hola Car Rentals bookings include Tolls Cashback, reimbursing up to 5% of your total booking value for tolls paid during your Dallas van rental.