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Frequently Asked Questions

Where exactly is the Thrifty rental car pickup at St. Louis (STL) — inside the terminal, in a separate facility, or off-airport?

At St. Louis Lambert International Airport (STL) the rental-car process is set up for convenience. After you collect your luggage, you will typically find the rental-car counters located within the terminal itself. Follow the overhead signs for "Rental Cars" or "Ground Transportation" to locate the desks easily. Once you've completed your paperwork at the counter, you'll be directed to the nearby car park where the vehicles are staged for collection.

If my flight arrives late at night at STL, what should I expect for getting from baggage claim to the Thrifty counter and then to the car?

Arriving late at night at STL is generally straightforward. The walk from baggage claim to the rental-car counters is indoors, well lit and clearly signed. Although the airport will be much quieter, the route remains easy to navigate. After visiting the counter, you'll proceed to the connected rental-car garage to find your vehicle. The rental facility is also well lit, so you can comfortably inspect the car and get organised before setting off.

What’s the easiest way to find the correct rental car return entrance at STL without accidentally ending up in departures or terminal traffic?

To ensure a smooth return, pay close attention to the airport roadway signs as you approach STL. There are dedicated signs for "Rental Car Return" which are separate from the lanes for "Departures" and "Arrivals." These signs will direct you to the correct entrance for the consolidated rental facility. For added confidence you can also use a GPS navigation app and set the specific address of the Thrifty return location as your destination.

How much extra time should I plan at STL for returning a rental car during Monday morning business travel rush?

During the Monday morning rush hour it is wise to add a significant buffer to your travel time. Plan to arrive on airport property at least 30 to 45 minutes earlier than you normally would. This extra time will account for potentially heavy traffic on the roads leading to STL, possible queues at the rental-car return facility, and the walk or shuttle back to the terminal. Building in this cushion helps ensure a low-stress end to your trip.

If I’m landing at STL with kids and strollers, where’s the best spot to pause and get organized before walking to rental cars?

After collecting your suitcases from the baggage carousel, the best strategy is to find a spot slightly away from the main flow of foot traffic. Look for a small seating area or a wider, less-congested part of the terminal concourse. This allows you to organise your luggage, get children settled in their strollers, and gather your belongings without feeling rushed. Once everyone is ready, you can proceed to the rental-car counters at a comfortable pace.

For a first-time visitor, what’s the simplest route from STL to Downtown St. Louis that avoids confusing merges and sudden lane splits?

The most direct and user-friendly route for a first-time visitor is to take I-70 East directly from the airport. This interstate leads you straight towards the downtown area. To avoid any last-minute confusion, it's best to stay in the centre or left lanes for the majority of the drive. As you get closer to the city centre, signs for downtown exits such as Memorial Drive or Broadway will become prominent and easy to follow.

What’s it like driving from STL to the Central West End during weekday afternoon traffic?

Driving from the airport to the Central West End during the weekday afternoon commute can involve significant traffic. A common route is I-170 South to I-64/US-40 East, both major arteries that experience congestion during peak hours. Expect the drive to take longer than a GPS might estimate for off-peak times. An alternative such as the surface-level Forest Park Parkway can also be busy but sometimes moves more steadily than the interstate.

Are there any St. Louis roads or bridges where a new-to-the-city driver commonly gets tripped up by last-second exits?

Yes, the interchange where I-64, I-44 and I-55 converge near downtown can be challenging for unfamiliar drivers because of its many lanes and quick succession of exits. Additionally, the Poplar Street Bridge crossing into Illinois has several lane splits that require you to be in the correct lane well in advance. The best advice is to use a GPS, listen carefully to turn-by-turn directions, and pay close attention to the large overhead highway signs.

What’s the most stress-free way to reach a Downtown St. Louis hotel by car if I’m arriving during a big event?

When a major event is happening, the most stress-free approach is to plan your route in advance. Use a navigation app to check for road closures or heavy-traffic alerts before you leave the airport. It's often best to approach your hotel from a side street rather than a main thoroughfare that might be congested or blocked for the event. Knowing the cross-street of your hotel's entrance can be extremely helpful for finding an alternate path.

If my hotel is on a one-way street downtown, how can I plan my approach so I’m not circling the block repeatedly with luggage?

The key to navigating downtown's one-way streets is to use your GPS map to visualise the final few blocks of your route. Before you make your final turn, zoom in on the map to confirm the direction of traffic on your hotel's street. Try to plan your approach so that the hotel entrance will be on the driver's or passenger's side for easy unloading. This little bit of planning can save you the frustration of having to circle around.

Where do travellers usually park when visiting the Gateway Arch and riverfront so they can walk around without moving the car?

For a visit to the Gateway Arch most travellers find it convenient to park in one of the designated car parks located just west of the park grounds. Garages such as the Stadium East Garage offer secure, covered parking and are just a short walk from the Arch entrance. Parking here allows you to leave your car for several hours while you explore the Arch, the museum beneath it, and the surrounding riverfront area on foot.

What should I know about driving to Forest Park on a weekend—traffic patterns, entrances, and where parking typically fills first?

Forest Park is a very popular weekend destination, so it's best to arrive before late morning to secure good parking. The car parks closest to major attractions like the Saint Louis Zoo and the Saint Louis Art Museum are the first to fill. Traffic within the park can be slow-moving, especially around these key spots. Be prepared for the possibility of parking in a more distant lot and enjoying a pleasant walk to your destination.

If I’m taking kids to the Saint Louis Zoo, what’s the best arrival window to avoid getting stuck in long lines for parking?

To have the best experience at the Saint Louis Zoo, aim to arrive either right when it opens in the morning or later in the afternoon, after 2pm. The peak time for parking congestion is typically from late morning to early afternoon, especially on sunny weekends. Arriving during an off-peak window means you'll spend less time waiting in a line of cars and more time enjoying the exhibits with your family.

What’s the easiest way to do a quick drop-off at the St. Louis Art Museum or Science Center without hunting for a perfect spot?

Both the St. Louis Art Museum and the Saint Louis Science Center are well equipped for visitor drop-offs. Each institution has a clearly marked, designated passenger loading and unloading zone located near its main entrance. This allows you to pull up, let your passengers out safely on the kerb, and then proceed to find a parking spot without holding up traffic. It's an efficient system designed for visitor convenience.

How difficult is it to drive and park near Busch Stadium on game day if I’m not familiar with downtown St. Louis?

Driving and parking near Busch Stadium on game day can be very challenging due to heavy traffic and numerous street closures. For a less stressful experience, it is highly recommended to reserve a parking spot in a nearby car park online before you go. Arriving downtown at least an hour or more before the game starts will also help you navigate the area before the worst of the gridlock sets in.

What’s the best plan for picking someone up after a concert near Enterprise Center without sitting in gridlock?

The most effective strategy is to avoid the streets immediately surrounding the Enterprise Center. Instead, arrange to meet on a cross street that is a few blocks away from the venue. It's also wise to wait about 15 to 20 minutes after the event officially ends. This allows the initial wave of pedestrians and cars to disperse, making your pickup much quicker and easier.

If I’m staying in Soulard, what should I expect for street parking and tight turns, especially on busy weekends?

Soulard is a historic neighbourhood known for its charming but narrow brick streets and limited on-street parking. Expect tight turns and the need to parallel park, often in snug spaces. On busy weekend nights finding a spot can be a challenge, so you may need to park a few blocks away from your destination and walk. Driving slowly and being mindful of pedestrians is key in this lively area.

How can I plan a visit to The Hill for dinner when parking is limited and the streets are busy?

When dining in The Hill, where street parking is at a premium, it's a good idea to arrive a bit earlier than your reservation time. While some restaurants have small private lots, they fill up very quickly. The most common strategy is to find a spot on one of the residential side streets and walk a block or two to the restaurant. This approach is often faster than circling the main streets hoping for a space to open up.

What’s the easiest way to drive to the Missouri Botanical Garden and avoid the most congested entrances?

The Missouri Botanical Garden's main entrance is on Shaw Boulevard, which can get busy, particularly during special events or on fine weekends. Using a GPS can help you see traffic patterns in real time and may suggest a less congested route via a side street like Tower Grove Avenue. Generally, visiting on a weekday or arriving early on a weekend morning will provide the smoothest driving and parking experience.

If I’m visiting City Museum with a group, where’s a good meet-up point for drop-offs before parking?

A convenient and safe spot for a group drop-off at City Museum is on a side street like N 16th Street, just off the main Washington Avenue. This allows the driver to pull over briefly to let passengers out without blocking the busy traffic in front of the museum's entrance. After the drop-off the driver can easily proceed to one of the several paid car parks located adjacent to the museum.

What should I know about driving in St. Louis during a sudden thunderstorm—visibility, pooling water, and safe places to wait it out?

During a heavy St. Louis thunderstorm visibility can decrease dramatically and roads can become slick. Be particularly cautious of water pooling in underpasses and low-lying areas on major highways like I-64/40. The safest course of action is to reduce your speed, turn on your headlights, and increase your following distance. If conditions become too severe, pull off the highway and wait in a safe place such as a petrol station or shopping-centre car park.

In winter, which parts of the St. Louis area tend to get slick first—bridges, river-adjacent roads, or shaded interchanges?

In St. Louis winter weather, bridges and overpasses are always the first surfaces to become icy. This is because cold air circulates both above and below the roadway, causing it to freeze faster than the ground. Highway interchanges with elevated ramps and roads running alongside the river are also highly susceptible to icing. Always exercise extreme caution in these areas when temperatures are near or below freezing.

Are there any St. Louis neighbourhoods where visitors often feel uneasy leaving bags in the car while sightseeing?

As with any large metropolitan area it is always sensible to protect your belongings regardless of the neighbourhood. The best practice for any traveller is to avoid leaving valuables like luggage, electronics, or shopping bags visible inside a parked car. Before you arrive at your destination, place any items of value in the boot to keep them out of sight. This simple precaution is the most effective way to ensure peace of mind while you explore the city.

If I’m doing a multi-stop day around St. Louis, what’s a practical way to plan the route to minimise backtracking across the city?

To create an efficient multi-stop itinerary it's best to group your destinations by geographic location. For instance, you could dedicate one day to the attractions in and around Forest Park, another to exploring the city centre, and a third to visiting sites in South County. Using a digital mapping service to plot all your desired stops at once can help you visualise the best order and create a logical route that saves both time and fuel.

What’s the easiest way to visit Grant’s Farm by car, including where congestion builds near the entrance?

Visiting Grant's Farm is straightforward; it's conveniently located just off I-270. Take the Gravois Road exit and follow the signs. The main congestion typically occurs on the final approach and right at the entrance driveway where cars line up to enter the parking area. To minimise your wait time it's a good idea to arrive early, especially on a summer weekend, ideally close to opening time.

If I want to take a day trip to the Missouri Wine Country, what should I plan for narrow roads, rural traffic, and limited parking lots?

A day trip to Missouri Wine Country near towns like Augusta or Hermann is a lovely experience. Be prepared for a change of pace from city driving, as you'll be on scenic two-lane country roads that are often narrow and winding. Drive at a relaxed speed and enjoy the views. On popular weekends parking lots at the wineries can fill up, so arriving earlier in the day is a good strategy to secure a convenient spot.

What’s the most straightforward drive from St. Louis to the Cahokia Mounds area, and what should I expect for parking and site access?

The drive to Cahokia Mounds State Historic Site is very simple. From downtown St. Louis you'll cross the Mississippi River into Illinois on I-55/70 and take the Collinsville Road exit. The route is well signed with official brown tourist signs guiding you directly to the site. On arrival you'll find a large, free car park with ample space located right at the main interpretive centre, making access easy and convenient.

If I’m visiting the National Museum of Transportation, what’s the easiest approach and what kind of parking setup is there?

The National Museum of Transportation is located in Kirkwood and is easily reached from major motorways. The most common approach is via I-270, taking the Dougherty Ferry Road exit and following the signs. The museum has a very large, dedicated surface car park directly in front of the entrance, so finding a space is rarely an issue. The straightforward drive and ample parking make it a very accessible attraction.

How do travellers usually handle a quick stop at Ted Drewes without causing a traffic headache on a busy evening?

Even when it's busy, Ted Drewes is set up for efficient service. The key is to pull completely off the main road, Chippewa Street, and into their large car park. The lot is designed to accommodate a high volume of cars, and the staff work quickly to keep the lines moving. Avoid the temptation to pause on the street, as this can disrupt traffic; the car park is the best and intended place to wait.

What’s it like driving across the Mississippi River in St. Louis during rush hour, and which crossings tend to feel the most hectic?

Crossing the Mississippi during rush hour can be intense, with significant backups on both sides of the river. The Poplar Street Bridge, which carries three interstates, is generally the most congested and can be confusing for new drivers due to its many merging lanes. The Stan Musial Veterans Memorial Bridge (I-70) often feels less chaotic and can be a smoother alternative. The historic Eads Bridge is more scenic but is a much slower, lower-capacity option.

If I’m headed to Lambert Airport early in the morning, what’s the most reliable buffer to avoid missing a flight due to traffic or construction?

For an early morning departure from STL a reliable strategy is to add at least 30 minutes of buffer time to whatever your GPS nav app estimates for the drive. This extra time provides a comfortable cushion to account for any unexpected slowdowns, such as an accident, last-minute lane closures from overnight work, or an early start to the morning commute. It's always better to relax at the gate than to feel rushed on the road.

What’s the best way to plan a ‘last meal in St. Louis’ stop on the way to returning the car at STL without risking a time crunch?

To enjoy a final St. Louis meal without stress choose a restaurant in a community close to the airport, like St. Ann, Bridgeton, or Maryland Heights. This avoids the risk of getting caught in unpredictable downtown or cross-county traffic. Before you order your meal, check the current drive time to the rental-car return facility on your phone to ensure you have plenty of time to eat, drive, and return the car comfortably.

If I need to clean out the car before returning it at STL, where can I do a quick vacuum and trash drop that’s easy to pull into?

You can find numerous petrol stations with car-care facilities along the main roads leading to the airport, such as Natural Bridge Road or I-70. Many of these locations offer coin-operated vacuums and have easily accessible bins for rubbish. Planning a quick stop at one of these spots a few miles from the airport is a convenient way to tidy up the vehicle before you head to the rental-car return centre.

For a first-time STL renter, what’s a smart way to check the car for existing wear in the rental lot when it’s dark or crowded?

When inspecting your rental car in less-than-ideal conditions your smartphone's torch is your most valuable tool. Use it to illuminate each panel of the car as you do a slow walk-around. Pay special attention to the bumpers, door edges and wheels, as these are common areas for minor scuffs. Don't forget to shine the light on the windscreen to check for any small chips or cracks before you leave the rental facility.

If I’m traveling with a large group, what’s the smoothest way to coordinate pickup so everyone meets up before heading to the rental car area?

For a smooth group pickup designate one person as the driver to handle the rental paperwork while the rest of the group collects all the luggage. The luggage-collecting team should then wait at a specific, pre-arranged spot in the passenger pickup area outside the terminal, such as under a numbered door sign. Once the driver has the rental vehicle they can easily circle back to that designated spot to load everyone and their bags.

If I’m doing a split stay (Downtown first, then a suburb like Clayton or Brentwood), how can I plan the driving days to avoid peak congestion?

To avoid the worst traffic when moving between downtown and a suburb plan your drive for the middle of the day. The window between 10:00am and 2:00pm is typically your best bet, as you will miss both the morning and evening rush hours on major motorways like I-64/40. A weekend morning is also a good alternative, as traffic is generally much lighter than on a weekday.

What’s the best way to navigate St. Louis with GPS when downtown streets switch to one-ways and the signal gets jumpy near tall buildings?

When navigating downtown it's helpful to have a co-pilot who can watch the map on a wider view to anticipate upcoming turns. While you should trust your GPS, always supplement it by reading the actual street signs for one-way directions. If you lose signal, knowing the next major cross-street for your destination can help you get reoriented quickly. A little bit of pre-drive map study can make a big difference.

If I’m visiting multiple Forest Park attractions in one day, what’s a realistic plan for moving the car versus parking once and walking?

Your strategy for navigating Forest Park depends on which attractions you're visiting. It's very feasible to park once and walk between the Saint Louis Art Museum, the Missouri History Museum, and the north entrance of the Zoo, as they are relatively close. However, if your plan includes going from the Zoo to the Saint Louis Science Center, it is much more practical to drive and re-park, as they are on opposite sides of the very large park.

When returning to STL, where do drivers typically get confused between the rental car return lanes and the general airport loop, and how can I avoid that mistake?

The key to avoiding confusion is to start looking for the "Rental Car Return" signs as soon as you see the first signs for the airport. These dedicated signs are often a different colour and will appear well before the main split for "Departures" and "Arrivals." Drivers get into trouble when they wait too long and accidentally follow the main terminal traffic. By staying alert and moving into the correct lane early, you'll be guided directly to the rental facility entrance.

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