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Frequently Asked Questions
What does my SUV rental in Winnipeg through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Winnipeg, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match, even when renting an SUV:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique SUV rental experience with complete protection and peace of mind during your trip in Winnipeg.
Will I face unexpected charges when I rent an SUV in Winnipeg through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Winnipeg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Winnipeg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV rental at Winnipeg Airport?
Winnipeg James Armstrong Richardson International Airport (YWG) has rental car counters on the ground level parkade directly across from the terminal, where brands such as Avis and Alamo are located. Follow signs from the baggage claim area to reach these on-site counters.
Several other companies operate from off-airport lots a short drive away and provide shuttle service to collect you after you land. Key off-airport addresses for your Winnipeg SUV pickup include:
- Fox Rent A Car: 1700 Sargent Ave, Winnipeg MB R3H 0C2
- Driving Force: 1750 Sargent Avenue, Winnipeg MB R3H 0C7
- Dollar and Hertz: 1577 Erin St, Winnipeg MB R3E 2T2
- Budget: 1970 Wellington Ave P1-113A, Winnipeg MB R3H 0E3
For off-airport brands, wait at the designated shuttle stop outside arrivals. Shuttles run during business hours, so if you are arriving late, confirm counter hours with your specific brand before travel. Allow 30 to 60 minutes from landing to driving away in your SUV, accounting for baggage, the shuttle ride, and paperwork.
What are the counter hours for SUV rental locations in Winnipeg?
Counter hours for SUV rental locations in Winnipeg vary by brand and whether the location is at the airport or in the city. Based on available information, typical hours are:
- Fox Rent A Car (Sargent Ave): Monday to Thursday and Friday 8:00 AM to 5:30 PM, Saturday and Sunday 9:00 AM to 5:30 PM
- Driving Force (Sargent Ave): Monday to Friday 7:30 AM to 4:30 PM, closed on holidays
- Budget (Wellington Ave): airport-adjacent location with hours tied to flight schedules
- Avis downtown (234 York Ave): check your booking confirmation for current hours
None of the Winnipeg SUV rental locations listed offer confirmed after-hours pickup. If your flight arrives outside business hours, contact your rental brand directly before travel to confirm whether a late pickup can be arranged or whether a next-day collection is required.
Your booking confirmation will show the specific counter hours for your chosen brand. Always verify hours around public holidays, as some Winnipeg locations close or reduce service on those days.
Are there toll roads I need to worry about when renting an SUV in Winnipeg?
No, there are no toll roads in Winnipeg or anywhere in Manitoba. You will not encounter any toll booths, cashless toll lanes, transponder requirements, or congestion charges while driving your SUV rental in Winnipeg or on provincial highways throughout Manitoba.
There are also no emissions zones or city-center driving fees of any kind in Winnipeg, so your SUV rental costs will not include any toll-related charges from the rental company.
If your trip takes you beyond Manitoba into provinces that do have tolled roads, such as Ontario's Highway 407 (407 ETR), toll charges and any associated rental company processing fees would apply for those portions of your journey. Keep receipts for any tolls paid outside Winnipeg, as Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim back up to 5% of your total booking value for tolls paid during your rental period.
What documents do I need to pick up my SUV rental in Winnipeg?
To collect your SUV rental in Winnipeg, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from outside Canada
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
Visitors from countries whose licenses are in English or use a Latin alphabet can generally drive in Winnipeg on their foreign license without an IDP, though carrying one is always recommended. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
All documents must be physical originals. Digital copies or photos on a phone are not accepted at any Winnipeg SUV rental counter.
How much is the security deposit for an SUV rental in Winnipeg?
When you pick up your SUV rental in Winnipeg, the rental company will place a temporary authorization hold on your credit card as a security deposit. For Canada, typical holds range from CAUS$ 300 to CAUS$ 500, though some Winnipeg locations may require a minimum authorization of approximately CAUS$ 750, particularly for larger SUV classes.
The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle with no outstanding charges. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after the rental ends.
- You must present a physical, major credit card in the main driver's name with the name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Bring a backup credit card in case your primary card is declined
- Notify your bank of your travel plans to prevent fraud blocks on the authorization
The exact hold amount for your Winnipeg SUV rental is set by the rental company at the counter and may vary by brand, vehicle class, and season.
Does renting an SUV at Winnipeg Airport cost more than renting downtown?
Yes, renting an SUV at Winnipeg Airport typically costs more than renting from a downtown or off-airport location in Winnipeg, due to mandatory airport-related fees that apply at the terminal.
Airport SUV rentals at Winnipeg James Armstrong Richardson International Airport (YWG) include fees that off-airport locations do not charge, such as:
- Airport concession recovery fee: approximately 10% of the base rate
- Customer facility charge: approximately 8%
- Manitoba retail sales tax (RST): 8% applied to the total including fees
These add-ons can total roughly 26% above the base rate for an airport SUV pickup in Winnipeg. Off-airport locations on Sargent Avenue, Erin Street, or Wellington Avenue avoid the concession fee, which can represent savings of 15% to 25% on the overall rental cost.
The trade-off is convenience. Airport counters or shuttles are immediately accessible after you land, while off-airport locations require a taxi or rideshare to reach them. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Winnipeg counter.
Is third-party liability insurance included with my SUV rental in Winnipeg?
Yes, basic third-party liability insurance is included by law with every SUV rental in Winnipeg. Canadian provincial law requires all rental vehicles to carry statutory third-party liability coverage, so this protection follows the car automatically when you rent in Winnipeg through Hola Car Rentals.
This statutory coverage meets the minimum required by Manitoba law. However, if you want higher liability limits for greater financial protection while driving your SUV in Winnipeg, you can add supplemental liability insurance (LIS/ALI/SLI) at the counter. This covers bodily injury and property damage you may cause to other people or their vehicles beyond the statutory minimum.
It is important to understand what each coverage does:
- Statutory liability (included): covers third parties up to the provincial minimum
- Supplemental liability (optional add-on): increases the limit, often up to US$300,000
- CDW/LDW (separate): covers damage to the rental SUV itself, not third parties
Review your booking confirmation to confirm which coverages are included in your Winnipeg SUV rate before you arrive at the counter.
Can I get tolls cashback on my SUV rental in Winnipeg?
Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including your SUV rental in Winnipeg. Because Manitoba has no toll roads, you will not pay any tolls while driving your SUV within Winnipeg or anywhere in the province.
However, if your trip takes you into neighboring provinces where toll roads exist, such as Ontario's Highway 407 (407 ETR), you can claim back up to 5% of your total booking value for tolls paid during the rental period.
To claim your Tolls Cashback after returning your Winnipeg SUV rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the fuel policy for SUV rentals in Winnipeg?
The standard fuel policy for SUV rentals in Winnipeg is Full-to-Full. You receive the SUV with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the Winnipeg counter.
At return, refuel within approximately 15 km of the return location so the gauge does not drop below full during the drive back. Keep your final fuel receipt showing the date, time, and station address.
If you return the SUV in Winnipeg with less than a full tank, the rental company may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the pump price
- A refueling service or administrative fee on top of the fuel cost
Manitoba's retail sales tax (RST) applies to fuel charges, so returning the SUV full is always the most cost-effective option. Some Winnipeg counter locations may offer a prepaid fuel option; if you accept it, any unused fuel is generally non-refundable.
Do I need an International Driving Permit to rent an SUV in Winnipeg?
It depends on your license. For most visitors renting an SUV in Winnipeg, a valid foreign driver's license is sufficient. Canada accepts licenses from countries that participated in the 1949 Geneva Convention on Road Traffic, as well as licenses from the United States and many other nations.
An International Driving Permit (IDP) is required in Winnipeg if your driver's license uses a non-Latin alphabet, such as:
- Arabic script
- Chinese or Japanese characters
- Cyrillic (Russian) script
In these cases, the IDP serves as an official translation and must be carried alongside your original license at all times. The IDP is not a standalone document and will not be accepted without the original license.
Even if your license is in a Latin alphabet, carrying an IDP is recommended as a precaution, particularly if your license is not in English. Obtain your IDP in your home country before traveling to Winnipeg, as it cannot be issued once you have left your country of license.
All documents presented at the Winnipeg SUV rental counter must be physical originals. Digital copies are not accepted.
Can I add an additional driver to my SUV rental in Winnipeg?
Yes, you can add an additional driver to your SUV rental in Winnipeg, either as part of your rate or for a fee paid at the counter.
Check your booking confirmation first. If your rate includes an additional driver, it will be stated explicitly. If it is not included, the daily fees for Winnipeg SUV rentals vary by brand:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes, with no stated cap
The additional driver must be present at the Winnipeg counter at pickup with their own valid driver's license and any required documents, including an IDP if their license uses a non-Latin alphabet. They must sign the rental agreement to be covered by the vehicle's protections such as CDW/LDW.
For Avis, Budget, and Payless, the additional driver must be at least 25 years old at the time of pickup. Anyone who drives the SUV in Winnipeg without being listed on the agreement is not covered, and protections may be voided.
What winter driving rules affect my SUV rental in Winnipeg?
Winnipeg has specific winter regulations that directly affect SUV rental drivers, particularly around snow events and residential street access.
Rotating residential parking bans are enforced across designated zones (labeled A through V) during and after snowfall. These bans typically run for approximately 48-hour periods and require all vehicles, including rental SUV units, to be removed from residential streets. Violations are detected automatically using Automated License Plate Recognition (ALPR) cameras, and fines are approximately CAUS$ 200 per violation.
Key points for SUV rental drivers in Winnipeg during winter:
- Monitor active snow ban zones before parking on any residential street
- Overnight parking on designated winter routes is generally permitted but suspended during active bans
- Large SUV vehicles face a one-hour maximum on-street parking limit citywide, even outside snow ban periods
- Residential driveways have restrictions on the number of large vehicles permitted
Winnipeg winters are severe, and an SUV with all-wheel drive is a practical choice for the conditions. However, being aware of these bylaws will help you avoid unexpected fines during your Winnipeg rental.
Does travel assistance cover me during my SUV rental in Winnipeg?
Travel assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings. However, this benefit does not apply to residents of Canada or the United States. If you are visiting Winnipeg from outside North America and renting an SUV here, you are likely eligible for this coverage.
If you experience a medical emergency, accident, or other covered event while driving your SUV in Winnipeg or on Manitoba roads, the travel assistance benefit typically includes:
- Medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To activate assistance during your Winnipeg SUV rental, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number (format: HOLA followed by your number), your current location in Winnipeg, and a description of the situation. This coverage does not replace CDW/LDW for damage to the SUV itself.
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