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Frequently Asked Questions
What does my SUV rental in Rhode Island through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Rhode Island, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Rhode Island.
Will I face unexpected charges when I rent an SUV in Rhode Island through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Rhode Island are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Rhode Island charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV rental at Rhode Island T.F. Green Airport?
Your SUV rental counter at Rhode Island T.F. Green International Airport (PVD) in Warwick is reached by following signs toward baggage claim, then taking the escalator to the 3rd floor to reach the InterLink facility via the Skywalk. All major partner brands, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, and Thrifty, operate their SUV rental counters from this consolidated facility.
Counter hours vary by brand. As a general guide, Enterprise is open from 6:00 AM to 11:59 PM and Budget from 6:00 AM to 12:30 AM daily. If you are arriving outside those windows, after-hours SUV returns are available: park in the designated secure lot, leave your keys and contract on the dashboard as instructed by your rental agreement.
Bring your physical driver's license, a major credit card in the main driver's name with the name printed on the card, your passport, and your booking confirmation to the counter.
Are there toll roads I should know about when driving an SUV in Rhode Island?
Yes, there are toll roads you will encounter when driving an SUV in Rhode Island, and the main one affecting most renters is the Newport Bridge (Claiborne Pell Bridge), which connects Newport on Aquidneck Island to Jamestown on Conanicut Island.
The Newport Bridge uses the E-ZPass electronic system. Typical costs for a standard 2-axle vehicle are:
- E-ZPass (non-resident): US$4.00
- Bill by Mail (no transponder, license plate capture): US$6.00
Rhode Island also has the RhodeWorks system at 12 locations on I-95, I-295, I-195, and other routes, but this applies only to heavy trucks. Passenger SUV rentals pay nothing at RhodeWorks gantries.
Rhode Island has no congestion charges, emissions zones, or city-center driving fees.
Your SUV rental at PVD will already have an electronic toll device installed. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the partner) or pay per use, where the rental company bills actual tolls plus an administrative fee. If you drive through a toll without enrolling, a Bill by Mail charge of US$6.00 plus potential late fees may apply, along with a rental company processing fee of US$15 or more per unpaid toll.
What documents do I need to pick up an SUV rental in Rhode Island?
To pick up your SUV rental in Rhode Island, you must present all documents in physical form at the counter. Digital copies are not accepted.
- Original, unexpired driver's license in the main driver's name
- International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is also recommended if your license is not in English and not issued by an EU or EEA country. The IDP is a translation only and must be carried alongside your original license
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted
- Passport or valid government photo ID
- Booking confirmation or printed voucher (required for certain rentals)
- Round-trip flight or cruise tickets
For premium or full-size SUV classes in Rhode Island, deposits can range from US$400 to US$850, so ensure your credit card has sufficient available credit before arriving at the counter.
How does the Tolls Cashback benefit work for SUV rentals in Rhode Island?
Yes, every SUV rental booked through Hola Car Rentals in Rhode Island includes the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls you paid during your rental.
This is especially useful in Rhode Island because the Newport Bridge charges non-resident E-ZPass users US$4.00 and Bill by Mail users US$6.00 per crossing. If you cross the bridge multiple times during your SUV rental, those costs add up and can be partially recovered through this benefit.
To claim your cashback after returning your SUV in Rhode Island:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
How much is the security deposit for an SUV rental in Rhode Island?
The security deposit for an SUV rental in Rhode Island is a temporary hold placed on your credit card at pickup, not an actual charge. For standard vehicles in the United States, typical holds range from US$300 to US$400. However, for premium, full-size, or luxury SUV classes in Rhode Island, deposits can be significantly higher, ranging from US$400 to US$850.
The exact amount is set by the rental partner at the counter and can vary by brand, vehicle class, and season. Hola Car Rentals cannot confirm the precise hold amount in advance.
Key things to prepare before picking up your SUV rental in Rhode Island:
- Bring a physical major credit card with your name printed on the card. Debit, prepaid, and virtual cards are not accepted for the deposit
- Ensure your card has enough available credit to cover the hold plus any expected charges
- Notify your bank of your travel dates to prevent the authorization from being flagged
- Bring a backup credit card in your name in case your primary card is declined
After you return the SUV, the hold is released. Your bank controls when it reappears on your available credit, which can take up to 15 business days.
Is there a young driver surcharge for renting an SUV in Rhode Island under 25?
Yes, drivers under 25 renting an SUV in Rhode Island are subject to a young-renter surcharge, and most full-size and premium SUV classes are restricted to drivers aged 25 and older.
In the United States, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay a daily young-renter fee that varies by partner:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
For SUV rentals in Rhode Island specifically, vehicle class restrictions mean that drivers under 25 are generally limited to compact or intermediate SUV categories. Full-size, premium, and luxury SUV classes typically require the main driver to be at least 25.
One exception: if you are from Latin America or the Caribbean and booking an Avis or Budget rate through Hola Car Rentals, the young-renter fee may be waived for eligible compact and medium SUV categories when the waiver is explicitly shown on your confirmation.
Can I add an additional driver to my SUV rental in Rhode Island?
Yes, you can add an additional driver to your SUV rental in Rhode Island, either at no cost if your rate includes it or for a daily fee paid at the counter.
When a fee applies, the daily rates by partner are:
- Avis, Budget, and Payless: US$13 per day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
The additional driver must be present at the Rhode Island pickup counter with their own valid driver's license and, if applicable, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by the SUV rental's protections such as CDW and liability coverage.
For Avis, Budget, and Payless rentals in Rhode Island, additional drivers must generally be at least 25 years old at the time of pickup. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.
What insurance coverage do I need for an SUV rental in Rhode Island?
When renting an SUV in Rhode Island, you should consider two main types of coverage: one for the vehicle itself and one for third-party liability.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the SUV is damaged or stolen. A deductible may still apply unless your confirmation explicitly shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving the SUV in Rhode Island. Not all U.S. states require rental companies to include minimum liability by default, so confirming this coverage is on your rental agreement is important. Rhode Island requires renters to carry liability insurance, and for certain luxury SUV classes, verification may be required at pickup.
CDW and LIS are separate protections and work together:
- CDW or LDW: covers damage to the SUV you are driving
- LIS or SLI: covers damage or injury you cause to others
Review your booking confirmation to see which coverages are included in your Rhode Island SUV rental rate and which are optional add-ons available at the counter.
Does my SUV rental in Rhode Island include travel assistance if something goes wrong?
Yes, most SUV rental bookings made through Hola Car Rentals in Rhode Island include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.
This benefit is particularly relevant when driving an SUV across Rhode Island's highways such as I-95 or on rural state roads, where an unexpected medical situation or travel disruption could leave you far from help. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Rhode Island SUV rental, contact Terrawind 24 hours a day, 7 days a week. Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. It also does not cover damage to the rental SUV itself (that is handled by CDW or LDW) or liability to third parties (handled by LIS or SLI).
What is the fuel policy for SUV rentals in Rhode Island?
SUV rentals in Rhode Island follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow to avoid fuel charges on your Rhode Island SUV rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Ask the agent for the nearest gas station to the return location at PVD Airport
- Refuel within approximately 10 miles or 15 km of the return point so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the SUV in Rhode Island with less than a full tank, you may be charged for the fuel shortfall at the rental partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee. For after-hours returns at PVD, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.
Can I pick up an SUV in Rhode Island and return it in another state?
Yes, one-way SUV rentals from Rhode Island to another state are generally possible, but a drop-off fee will likely apply and the cost varies by route, rental partner, vehicle class, and season.
When booking a one-way SUV rental from Rhode Island, the drop-off fee is shown during checkout under the section labeled as amounts due at the destination. It is not included in the prepaid rate and cannot be waived. Large or premium SUV classes may carry higher repositioning fees than compact categories.
Cross-border one-way rentals, such as returning the SUV in Canada, are often restricted or require prior authorization from the rental partner. Always confirm cross-border permissions on your rental agreement before driving out of Rhode Island.
If you need to change your return location after booking your Rhode Island SUV rental, contact support before your pickup date, as mid-rental route changes must be approved by the partner location and may increase the fee or affect availability.
What are the counter hours for SUV rental brands at Rhode Island PVD Airport?
SUV rental counters at Rhode Island T.F. Green International Airport (PVD) are located in the InterLink facility on the 3rd floor, accessible via the Skywalk from the baggage claim level. Counter hours vary by brand. Based on available information:
- Enterprise: 6:00 AM to 11:59 PM daily
- Budget: 6:00 AM to 12:30 AM daily
Hours for other SUV rental partners at PVD, including Alamo, Avis, Dollar, Hertz, National, Payless, and Thrifty, may differ and can change on holidays. Always confirm the hours for your specific brand on your booking confirmation before traveling.
If your flight arrives after counter closing time, after-hours SUV returns are available at PVD. Park in the designated secure lot, leave your keys and rental contract on the dashboard as instructed by your rental agreement. For after-hours pickups, arrangements must be made in advance with the rental partner. If your flight is delayed by less than 24 hours from your original pickup time, the rental company will hold your Rhode Island SUV reservation.
Is my foreign driver's license valid to rent an SUV in Rhode Island?
Yes, a valid foreign driver's license is generally accepted to rent an SUV in Rhode Island. However, there are important conditions depending on the language and alphabet of your license.
- If your license is in English or issued by an EU or EEA country, no additional document is required
- If your license is not in English but uses a Latin alphabet, an International Driving Permit (IDP) is strongly recommended alongside your original license
- If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory. Without it, the rental partner at the Rhode Island counter may refuse to hand over the SUV
The IDP is a translation booklet only. It is not a standalone license and must always be carried together with your original driver's license. You must obtain the IDP in your home country before traveling to Rhode Island, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders.
All documents presented at the Rhode Island SUV rental counter must be physical originals. Digital or photocopied documents are not accepted.
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