SUV Hire in United Kingdom

Hola Car Rentals is the only premium partner of the leading car hire companies in the United Kingdom, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance, covering up to GBP 100,000 for a maximum of 5 passengers in case of medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this at no extra cost, guaranteeing you a unique car hire experience with full protection and peace of mind throughout your trip in the United Kingdom.

No. With Hola Car Rentals, all costs and charges for your booking in the United Kingdom are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United Kingdom charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To collect your SUV hire in the United Kingdom, you must bring all of the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
• Your passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets

For the United Kingdom specifically, many visitors can drive on a full, valid foreign licence for up to 12 months depending on their status and country of origin. If your licence uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and will not be accepted without the original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the SUV hire counter in the United Kingdom.

Pickup locations for SUV hires at London Heathrow Airport in the United Kingdom vary by brand. Your booking confirmation will show the exact operating brand and counter location. Common pickup points include:

• Terminal 2 Landside Arrivals (several major brands)
• Hilton Hotel Terminal 4 (select brands)
• Northern Perimeter Road West (Enterprise, Hertz)
• Holiday Inn M4J4, Sipson Road, UB7 0HW (U-Save and some off-airport brands)

For off-terminal locations such as Northern Perimeter Road West or the Holiday Inn M4J4, you will need to take a shuttle or taxi from the terminal. Always check your booking confirmation for the specific address and any shuttle instructions before you arrive.

Counter hours at Heathrow for SUV hires generally run from early morning to late evening. For example, Avis and Budget typically operate from 06:00 to 23:59, while Enterprise and Hertz often open as early as 05:00. Confirm your brand's exact hours on your hire agreement, as hours can vary and may change on public holidays.

When you collect your SUV hire in the United Kingdom, the hire partner will place a temporary authorisation hold on your credit card at the counter. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For SUV hires in the United Kingdom, the typical hold is approximately GBP 300 to GBP 400 for standard vehicles. Premium or larger SUV classes may carry a higher hold amount. The exact figure is set by the hire desk and local regulations, so confirm the amount with the agent before they process your card.

• Only a major credit card with the driver’s name printed on the card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• The card must be in the main driver’s name
• Bring a backup credit card in case your primary card is declined

After you return the SUV, the hold is released by the hire partner. Your bank or card issuer controls how quickly it reappears on your available credit, which can take up to 15 working days.

Yes, toll roads exist in the United Kingdom and you will need to plan for them when driving your SUV hire. The United Kingdom operates dozens of toll points rather than a single national system, and pricing varies by location, vehicle type, and time of day.

Key toll and urban charge locations that affect SUV hire drivers in the United Kingdom include:

• M6 Toll motorway (central England)
• Various tunnels and bridges with individual pricing
• London Congestion Charge: applies when driving in central London during specified hours; charges may be added to your hire if your hire period begins in the zone
• Oxford Zero Emission Zone: similar charge structure to London
• Clean Air Zones (CAZ) and Low Emission Zones (LEZ): most modern hire SUVs meet required standards, but confirm with the hire partner at pickup

Some hire brands, such as Europcar, offer automatic toll management for the London Congestion Charge and Oxford Zero Emission Zone, with costs billed to your hire. For most other UK toll roads, you pay directly at the point of travel. Ask the counter agent for local toll information when collecting your SUV to avoid unexpected charges.

Tolls Cashback from Hola Car Rentals lets you recover up to 5% of your total booking value for tolls paid during your SUV hire. See FAQ below for details.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your SUV hire in the United Kingdom. This applies to toll roads, the London Congestion Charge, and other eligible toll charges you pay while driving your SUV.

To claim your cashback after returning your SUV hire in the United Kingdom:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls you paid or 5% of your booking total. For example, if your booking total is GBP 500, the cap is GBP 25. If you paid GBP 18 in UK tolls, you receive GBP 18 back. If you paid GBP 40, you receive GBP 25.

Refunds are issued to the original payment method used for your SUV hire reservation and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

It depends on your licence. For most SUV hires in the United Kingdom, visitors can drive on a full, valid foreign licence for up to 12 months, depending on their country of origin and immigration status.

An International Driving Permit (IDP) is required alongside your original licence in the following situations:

• Your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian)
• You hold a paper licence from certain countries
• The hire desk policy requires one for your specific licence type

The IDP is a translation document only. It is not a standalone licence and will not be accepted at the SUV hire counter in the United Kingdom without your original licence. Always carry both together.

If you think you may need an IDP, obtain it in your home country before travelling. It cannot be issued abroad. Check the official government guidance for the United Kingdom to confirm whether your specific licence is valid before collecting your SUV hire.

By law, all hire vehicles in the United Kingdom must carry third-party liability insurance, and this coverage is included in the hire price when you book your SUV hire in the United Kingdom. This means you are covered for bodily injury and property damage you may cause to others while driving your SUV.

Third-party liability does not cover damage to the SUV itself. For that, you need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle from a collision or covered event. A deductible or excess may still apply unless your confirmation explicitly shows zero deductible.

Common exclusions from CDW/LDW for SUV hires in the United Kingdom include:

• Tires, wheels, undercarriage, and roof damage
• Damage caused by prohibited use such as off-road driving or driving under the influence
• Incidents involving drivers not listed on the hire agreement

In Europe, including the United Kingdom, some rates offer Super CDW/LDW, which reduces or eliminates the deductible. Check your booking confirmation to see exactly which coverages are included in your SUV hire rate and what deductible applies.

The United Kingdom has several urban emission zones that can affect SUV hire drivers, particularly in London and other major cities.

• London Ultra Low Emission Zone (ULEZ): applies across Greater London and restricts older or high-emission vehicles, including some diesel SUVs. Most modern hire SUVs meet the required standards, but confirm with the hire partner at pickup if you are unsure about your specific vehicle
• London Congestion Charge: applies in central London during specified hours and may be billed automatically to your hire if your hire period begins in the zone
• Oxford Zero Emission Zone: similar charge structure, with costs potentially added to your hire invoice
• Clean Air Zones (CAZ) in other United Kingdom cities: most hire SUVs from major brands meet the required environmental standards and will not incur additional charges in most CAZ areas

When collecting your SUV hire in the United Kingdom, ask the counter agent which emission zones apply to your planned route and whether your specific SUV meets the standards. This helps you avoid unexpected charges on your hire invoice after return.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your SUV hire in the United Kingdom. If you experience a medical emergency, a legal issue following an accident, or a flight cancellation during your trip, this benefit can help.

Core benefits typically included with your SUV hire in the United Kingdom:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, 7 days a week:

• Call +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your location in the United Kingdom, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify. Coverage does not include damage to the SUV hire itself; that is handled by CDW/LDW.

Yes, you can add an additional driver to your SUV hire in the United Kingdom, either at no cost if your rate includes it or for a daily fee paid at the counter.

To add an additional driver to your SUV hire in the United Kingdom:

• Check your booking confirmation for the line that reads "Additional driver free of charge" to see if it is already included
• The additional driver must be present at the counter at pickup with their valid driver’s licence and ID
• Both the main driver and the additional driver must sign the hire agreement
• If an IDP is required for the additional driver’s licence type in the United Kingdom, they must bring it as well

If your SUV hire rate does not include an additional driver, typical daily fees at the counter in the United Kingdom vary by brand. Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone drives your SUV who is not named on the contract, cover may be void and additional charges may apply.

You cannot add a driver remotely by phone or chat alone. The additional driver must appear in person at the hire counter in the United Kingdom.

The standard fuel policy for an SUV hire in the United Kingdom is Full to Full. You receive the SUV with a full tank and must return it full to avoid additional charges.

Steps to follow for your SUV hire in the United Kingdom:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Use the correct fuel type for your SUV (petrol or diesel); wrong-fuel incidents are not covered and may generate significant charges
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return your SUV hire in the United Kingdom with less fuel than recorded at pickup, the hire partner may charge you for the shortfall at their refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the SUV full is always the most cost-effective option.

Yes, one-way SUV hires are available in the United Kingdom, allowing you to pick up your SUV in one city and return it to a different location. However, a drop-off fee may apply depending on the route, the hire brand, and the vehicle class.

Key things to know about one-way SUV hires in the United Kingdom:

• The drop-off fee is route-specific and varies by distance, season, and SUV class; larger or premium SUVs may carry higher repositioning fees
• The fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation
• This fee cannot be prepaid and is paid directly at the hire desk in the United Kingdom
• Some short-distance routes between nearby cities may not incur a drop-off fee at all
• Cross-border one-way hires (for example, driving your United Kingdom SUV hire into continental Europe) may be restricted or require prior authorisation from the hire partner

Always review your booking confirmation before pickup to confirm whether a drop-off fee applies to your specific SUV hire route in the United Kingdom. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support after the hire.

Returning your SUV hire in the United Kingdom outside of counter hours requires prior planning, as after-hours procedures vary by hire brand and location.

General steps for an after-hours SUV return in the United Kingdom:

• Check your hire agreement for the specific return address and any key-drop instructions provided by the hire partner
• At London Heathrow, SUV returns for most brands go to brand-specific locations such as Northern Perimeter Road West (Enterprise, Hertz), Hilton Hotel Terminal 4, or Holiday Inn M4J4 on Sipson Road (U-Save)
• At Manchester Airport, returns go to the Car Rental Village on Ringway Road, M22 5WH
• If a key-drop box is available, leave the keys as instructed and keep a photo of the returned SUV showing its condition and fuel level
• Take photos of the dashboard (fuel gauge and odometer) and the exterior of the SUV before leaving

Note that liability for the SUV hire in the United Kingdom may continue until the hire partner formally checks the vehicle in. Keep all documentation, including your fuel receipt, until you receive your final hire receipt confirming the contract is closed.