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Frequently Asked Questions
What does my minivan hire in Newark through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges when I hire a minivan in Newark through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my minivan hire at Newark Liberty International Airport?
All major hire car brands at Newark Liberty International Airport (EWR) operate from a consolidated Rental Car Centre located in Parking Garage A, spanning Levels 1 through 3. Your minivan will be available for collection there regardless of which partner brand you booked.
How you reach the Rental Car Centre depends on your arrival terminal:
- Terminal A: Follow airport signs directing you to the hire car facility and cross the sky bridge directly into Parking Garage A.
- Terminals B and C: Take the AirTrain to the Terminal A Station, then walk via a covered walkway to Parking Garage A, approximately 0.2 miles or 10 minutes on foot.
All terminals have clear signage throughout directing you to either the AirTrain or the pedestrian walkways. Allow 30 to 60 minutes from landing to driving your Newark minivan away under normal conditions, and 60 to 90 minutes if you are arriving on an international flight or queues are long.
What documents do I need to pick up a minivan hire in Newark?
To collect your minivan hire in Newark, bring the following physical documents to the counter:
- Your original, unexpired driving licence in the main driver’s name.
- A major credit card with the driver’s name printed on the card, used for the authorisation hold.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).
If your driving licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Newark hire counter. Debit and prepaid cards are not accepted for the authorisation hold.
How do tolls work when driving a minivan hire in Newark and New Jersey?
Tolling in the Newark area and across New Jersey is almost entirely cashless, so understanding how it works before you drive your minivan is important.
New Jersey uses the E-ZPass electronic system on its major toll roads. Key routes you are likely to use include:
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): E-ZPass rates start at approximately US$0.95 and increase with distance.
- Garden State Parkway (Cape May to Montvale, 172 miles): at least US$1.90 for E-ZPass users.
- NYC bridges and tunnels: approximately US$15 to US$25 or more per crossing.
Your Newark minivan hire vehicle comes with a toll device already installed. At the counter you have two options:
- Unlimited toll package: typically US$11 to US$26 per hire day, covering all tolls during the hire period.
- Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees after the hire ends.
If you opt out of both programmes and drive a cashless-only gantry without a personal transponder, the hire company may charge up to three times the toll amount, capped at US$5 per toll. Toll charges can appear on your card days or even weeks after you return the minivan.
Can I get tolls cashback on my Newark minivan hire?
Yes, every Newark minivan hire booked through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.
Given that the Newark and New Jersey area has high toll exposure, including the New Jersey Turnpike, Garden State Parkway, and NYC bridges and tunnels, this benefit can add up meaningfully for a minivan hire covering multiple days or crossings.
To claim your cashback after returning your minivan:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is there a congestion charge or city driving fee for a minivan hire in Newark?
No, Newark itself does not have a congestion charge, emissions zone fee, or city-centre driving surcharge comparable to systems like London's ULEZ. There is no fee simply for driving your minivan hire on Newark's streets.
However, if you drive your Newark minivan into Manhattan, a separate congestion pricing fee applies. The NYC Congestion Relief Zone covers most of Manhattan south of and including 60th Street, down to the southern tip of the island. Hire companies typically bill this as a daily charge of approximately US$8.99 plus taxes and fees for each day the vehicle enters the zone.
You can travel on the FDR Drive or the West Side Highway (Route 9A) without triggering the congestion fee, as long as you do not exit onto local streets within the zone. Cameras automatically detect vehicles entering the area, so there are no traditional toll booths to watch for.
If you plan to cross into Manhattan with your Newark minivan hire, factor this daily fee into your budget alongside any bridge or tunnel tolls.
What is the minimum age to hire a minivan in Newark?
Minivans are a restricted vehicle class in the United States, and hiring one in Newark requires the main driver to be at least 25 years old. Most hire partners at Newark, including Avis, Hertz, Alamo, Enterprise, Budget, and others, apply this age minimum specifically to minivans, vans, and other larger vehicle categories.
Drivers aged 21 to 24 are generally not permitted to hire a minivan in Newark, even if a young-driver surcharge would otherwise allow them to hire a smaller vehicle class such as an economy or compact car.
New Jersey does not have a state law equivalent to New York or Michigan that obliges hire companies to rent to drivers under 25, so the partner's own policy governs. If you are under 25 and need to transport a large group, consider whether a standard SUV or full-size saloon meets your needs instead.
All standard requirements still apply regardless of age: a valid driving licence, a major credit card in the main driver’s name for the security deposit, and any required International Driving Permit if your licence uses a non-Latin alphabet.
How much is the security deposit for a minivan hire in Newark?
When you pick up your minivan hire in Newark, the hire partner will place a temporary authorisation hold on your credit card. This hold is not a charge, but it reduces your available credit until the bank releases it after you return the vehicle.
For standard vehicles in the United States, typical holds range from approximately US$300 to US$400. Because a minivan is a larger and higher-value vehicle class, the hold at your Newark counter may be at the higher end of that range or potentially above it, depending on the partner brand, hire duration, and season.
Important points to keep in mind:
- Only a physical, major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
- The card must be in the main driver’s name and have sufficient available credit to cover the hold plus any expected charges.
- After you return the minivan, the hold is released by the hire company, but your bank controls when it reappears on your available credit, which can take up to 15 business days.
- Bring a backup credit card in case your primary card is declined.
Can I add an additional driver to my Newark minivan hire?
Yes, you can add an additional driver to your Newark minivan hire, either as part of your rate or by paying a fee at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver costs nothing. If it is not included, daily fees apply at the Newark counter:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
Requirements for adding a driver to your Newark minivan hire:
- The additional driver must be present at the counter at pickup with a valid driving licence.
- They must meet the minimum age requirement. For a minivan, this means being at least 25 years old at most Newark locations.
- For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.
- If their licence uses a non-Latin alphabet, they will also need an International Driving Permit.
Only drivers listed on the hire agreement are covered by the vehicle's protections. Never let an unlisted person drive the minivan.
What travel assistance is included with a Newark minivan hire?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Newark minivan hire trip, such as a medical emergency on the New Jersey Turnpike or a flight cancellation affecting your return.
Core benefits typically include:
- Travel and medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important eligibility note: this benefit applies only to travellers who are not residents of the United States or Canada. If you are a US or Canadian resident hiring a minivan in Newark, this coverage does not apply to you. Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What insurance is included with a minivan hire in Newark?
The insurance included with your Newark minivan hire depends on the rate plan you selected at booking. Check your confirmation carefully before arriving at the counter.
The two main protections to look for are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the minivan itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Newark minivan. Some US states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended.
What is not covered by either protection:
- Your own personal injuries (covered by Personal Accident Insurance, if purchased separately).
- Your personal belongings inside the minivan.
- Damage from prohibited use such as off-road driving, DUI, or driving by an unlisted driver.
Review your booking confirmation and the hire agreement at the Newark counter before signing to confirm exactly what is included.
What is the fuel policy for a minivan hire in Newark?
Your Newark minivan hire uses a Full-to-Full fuel policy by default. You receive the minivan with a full tank and must return it full to avoid fuel charges.
Steps to follow:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
- During the hire, use the correct fuel type. Check the fuel cap or hire agreement if you are unsure whether the minivan takes regular unleaded petrol or another grade.
- Before returning, refuel within approximately 10 miles or 15 km of the Newark return location so the gauge does not drop below full on the way back.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the minivan below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Returning the minivan full is always the most cost-effective option.
For after-hours returns at Newark, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.
How do I return my minivan hire at Newark Airport?
Return your Newark minivan to the same Rental Car Centre in Parking Garage A where you picked it up. As you approach Newark Liberty International Airport, follow the posted signs for "Rental Car Return" to navigate directly to the garage.
Steps for a smooth return:
- Refuel the minivan within approximately 10 miles of the airport before entering the return area.
- Follow "Rental Car Return" signs from the motorway and inside the airport approach roads.
- Drive to Parking Garage A and proceed to the return lane for your hire brand.
- Have a hire agent inspect the minivan with you and confirm the fuel level and vehicle condition.
- Keep your final receipt and take a photo of the odometer and fuel gauge before handing over the keys.
If you are returning after hours, most hire companies at Newark offer key drop boxes as an alternative to counter return. Confirm the exact key drop location with your hire partner when you pick up the minivan, as procedures vary by brand. Note that liability for the vehicle may continue until the company formally checks it in the next business day, so document the minivan's condition with photos at drop-off.
Can I pick up a minivan in Newark and return it in a different city?
Yes, one-way minivan hires from Newark to a different city are possible with most partner brands, but a drop-off fee will apply and must be reviewed before you book.
Key things to know about one-way minivan hires from Newark:
- The drop-off fee is route-specific and varies by hire company, destination city, season, and vehicle class. Minivans, as a larger vehicle category, may carry higher repositioning fees than smaller cars.
- During the booking process, the drop-off fee is shown on the rate details page under the "To pay at destination" section. It is not included in your prepaid rate and cannot be prepaid.
- Cross-border one-way hires, for example returning the minivan in Canada, are often restricted or require special authorisation. Confirm with the partner brand before booking.
- If you change your return location after booking, the fee may be recalculated and availability is not guaranteed.
Always verify the drop-off fee shown on your Newark minivan booking confirmation matches what the counter presents at pickup. If an undisclosed fee is added, keep all paperwork and contact support after the hire ends.
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