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Frequently Asked Questions
What does my minivan hire in New Jersey through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in New Jersey, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Jersey.
Will I face unexpected charges when I hire a minivan in New Jersey through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Jersey are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Jersey charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a minivan hire in New Jersey?
To pick up a minivan hire in New Jersey, you must bring all of the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the New Jersey minivan hire counter.
Do I need an International Driving Permit to hire a minivan in New Jersey?
Not always, but it depends on your licence. For a minivan hire in New Jersey, visitors can generally drive on a valid foreign licence. However, an International Driving Permit (IDP) is required if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.
Even if your licence is in a Latin-based language other than English, carrying an IDP is strongly recommended as some New Jersey hire counters may request one as a translation aid.
Important points to keep in mind:
- The IDP is a translation document only and must always be carried together with your original licence
- It is not a standalone licence and will not be accepted without the original
- You must obtain your IDP in your home country before travelling, as U.S. issuers do not issue IDPs to non-U.S. licence holders
When in doubt, obtain an IDP before your trip to avoid any issues at the New Jersey minivan hire counter.
What is the minimum age to hire a minivan in New Jersey?
For a minivan hire in New Jersey, the minimum age is typically 25. Minivans fall into a restricted vehicle class, meaning most hire partners require the main driver to be at least 25 years old to hire one.
Drivers aged 21 to 24 may be able to hire smaller vehicle categories in New Jersey, but minivans, vans, full-size SUVs, and other specialised classes are generally reserved for renters aged 25 and older. A young-renter surcharge applies to drivers under 25 on eligible vehicle classes.
New Jersey does not have the same state-law exception as New York or Michigan, where hire companies are required to rent to drivers aged 18 and older. In New Jersey, the hire partner's own policy governs, and 25 is the standard minimum for a minivan.
Always confirm the age requirement for your specific New Jersey minivan hire at the time of booking, as policies can vary slightly by hire brand and location.
How do tolls work when hiring a minivan in New Jersey?
New Jersey uses the E-ZPass electronic toll collection system on its major roads, and nearly all toll facilities are cashless. When hiring a minivan in New Jersey, your vehicle will include a toll device or plate-based billing by default.
The main tolled routes you are likely to encounter include:
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): tolls start at approximately US$0.95 and increase with distance
- Garden State Parkway (Cape May to Montvale, 172 miles): tolls start at approximately US$1.90
- Atlantic City Expressway: tolls range from approximately US$1.25 to US$5.50 for the full length
At the hire counter, you have two options for managing tolls during your New Jersey minivan hire:
- Unlimited toll package: typically US$11 to US$25 per hire day, covering all tolls during the hire period
- Pay per use: the hire company charges the actual toll amount plus administrative or processing fees after the hire ends
If you drive through a cashless gantry without enrolling in a toll programme and without your own compatible transponder, the hire company may charge up to three times the toll amount (maximum US$5 per toll) in addition to the toll itself. Toll charges can appear on your card days or even weeks after you return the minivan.
Is there a congestion charge or city driving fee for a minivan hire in New Jersey?
No, New Jersey itself does not have a congestion charge, emissions zone fee, or city-centre driving surcharge. There is no equivalent to London's ULEZ or similar schemes anywhere in New Jersey, so your minivan hire will not be subject to those types of fees while driving within the state.
However, if you drive your New Jersey minivan hire into Manhattan, New York City's Congestion Relief Zone fee applies. This is a daily charge of approximately US$8.99 plus taxes, covering most of Manhattan south of and including 60th Street, down to the southern tip of the island.
Key points about the NYC congestion zone:
- Cameras automatically detect vehicles entering the zone, with no traditional toll booths
- You can travel on the FDR Drive or West Side Highway (Route 9A) without being charged, as long as you do not exit onto local streets within the zone
- The charge is billed through the hire company's toll programme and will appear on your final invoice
Plan your routes accordingly if your New Jersey minivan hire itinerary includes trips into Manhattan.
Can I get toll cashback on my minivan hire in New Jersey?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your New Jersey minivan hire.
Given that New Jersey has several heavily tolled routes, including the New Jersey Turnpike, the Garden State Parkway, and the Atlantic City Expressway, this benefit can add up meaningfully, especially on longer trips.
To claim your cashback after returning your New Jersey minivan:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback – Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$600, the maximum cashback is US$30. If you paid US$22 in New Jersey tolls, you receive US$22 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
Where do I pick up my minivan hire in New Jersey at Newark Liberty International Airport?
At Newark Liberty International Airport (EWR), the hire car counters for major brands are located in the consolidated Rental Car Centre inside Parking A Garage. Enterprise, which is one of the partner brands offering minivan hires in New Jersey, operates its counter there daily from 5:00 AM to 11:59 PM.
To reach the Rental Car Centre with your minivan reservation:
- Follow the car hire signs from your arrival terminal toward Parking A Garage
- The consolidated centre houses multiple hire brands under one roof
- Check your booking confirmation to confirm which brand is fulfilling your New Jersey minivan hire, then locate that brand's counter within the centre
If you are arriving outside counter hours, review your booking confirmation for any after-hours instructions specific to your hire brand. It is always a good idea to confirm counter hours with your hire partner before your flight, particularly for early-morning or late-night arrivals.
What credit card do I need for the security deposit on a minivan hire in New Jersey?
You must present a physical, major credit card in the main driver’s name, with the driver’s name printed on the card, at the New Jersey minivan hire counter. The card is used to place a temporary security hold, not a charge, on your available credit.
For a standard vehicle in the United States, the typical hold is approximately US$300 to US$400. Because minivans are a larger vehicle class, the hold may be higher depending on the hire brand and location.
Important rules to keep in mind:
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
- The card must be physically present, not shown as a digital wallet
- The name on the card must match the main driver on the hire agreement
- Someone else's card is not accepted, even if they are present
The hold is released after you return the New Jersey minivan and the hire contract closes. Your bank controls how quickly the funds become available again, which can take up to 15 business days. Bringing a backup credit card in your own name is always a good precaution.
Is the minivan model I book in New Jersey guaranteed?
No, the specific minivan model is not guaranteed for hires in New Jersey. When you book a minivan hire, you are reserving a vehicle category rather than a particular make or model.
Common minivan models available in New Jersey include the Chrysler Pacifica, Dodge Grand Caravan, and Toyota Sienna, typically with 7 to 9-passenger seating configurations. However, the exact model you receive depends on what is available at the New Jersey hire location on the day of your pickup.
What this means in practice:
- You will receive a vehicle that meets or exceeds the specifications of the minivan category you booked
- If the reserved category is unavailable, the hire company may substitute a comparable or upgraded vehicle
- Some brands allow you to select a specific vehicle within your category through their app shortly before pickup
If the seating capacity or specific features of your New Jersey minivan hire are critical for your trip, confirm the available models directly with the hire brand at the time of pickup.
What fuel policy applies to a minivan hire in New Jersey?
The standard fuel policy for a minivan hire in New Jersey is Full to Full. You receive the minivan with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Ask the agent about the nearest petrol stations to the return location so you can refuel close by
- Refuel within approximately 10 miles of the New Jersey return location before dropping off the minivan
- Keep your final fuel receipt as proof in case of any dispute
If you return the New Jersey minivan with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus an administrative service fee.
Some counter locations may offer a prepaid fuel option, where you pay for a full tank upfront and return the minivan at any fuel level. Any unused fuel under that option is generally non-refundable, so the Full to Full approach is usually better value.
Can I add an extra driver to my minivan hire in New Jersey?
Yes, you can add an additional driver to your minivan hire in New Jersey, either as part of your rate or for a fee paid at the counter.
If your booking confirmation states that an additional driver is included, the first extra driver is added at no cost. If it is not included, the daily fees by brand are:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Requirements for adding a driver to your New Jersey minivan hire:
- The additional driver must be present at the counter at pickup
- They must show a valid driver’s licence and sign the hire agreement
- They must meet the same minimum age requirements as the main driver (25 for minivans)
- For Avis, Budget, and Payless, additional drivers must be at least 25 years old
Only drivers listed on the hire agreement are covered by the vehicle's protections. Anyone not named on the contract who drives the New Jersey minivan may void coverage.
What insurance options should I consider for a minivan hire in New Jersey?
When hiring a minivan in New Jersey, two main types of cover are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the minivan itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the New Jersey minivan. Some U.S. states require hire companies to include a state-minimum liability amount, but not all do. Adding supplementary liability cover is strongly recommended, particularly for a larger vehicle like a minivan where the potential for damage in an accident is greater.
Common exclusions to be aware of:
- Tires, wheels, undercarriage, and roof damage are often excluded from CDW and LDW
- Driving under the influence or off-road use voids cover
- Only drivers named on the hire agreement are covered
Review your booking confirmation to see which protections are already included in your New Jersey minivan hire rate before accepting or declining anything at the counter.
Does my minivan hire in New Jersey include travel assistance if something goes wrong?
Yes, most bookings include travel assistance through Terrawind Global Protection, and this applies to your minivan hire in New Jersey as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are eligible, the travel assistance cover typically includes:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is particularly useful if you experience a medical emergency or accident while driving your New Jersey minivan on routes such as the New Jersey Turnpike or Garden State Parkway, where distances between towns can be significant.
To use the assistance, contact the provider directly before incurring expenses, as some reimbursements require prior authorisation:
- Phone (24/7, toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and booking confirmation number ready when you call. Check your booking confirmation for the exact cover terms that apply to your New Jersey minivan hire.
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