Hertz Car Hire
in Kentucky

Hola Car Rentals is the only premium partner of the top car hire brands operating in Kentucky, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Kentucky.

No. With Hola Car Rentals, all costs and charges for your booking in Kentucky are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kentucky charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Hertz has counters at several Kentucky airports, covering the main points of arrival in the state.

• Louisville Muhammad Ali International Airport (SDF), on-site Hertz counter, also served via FBO Atlantic Aviation
• Lexington Blue Grass Airport (LEX), counter at 4000 Terminal Drive, Suite 105
• Barkley Regional Airport in Paducah (PAH), counter at 100 Terminal Drive
• Louisville Bowman Field (LOU), served via FBO Executive Aviation

Travellers arriving at Cincinnati/Northern Kentucky International Airport (CVG) in Hebron can also access Hertz, as that airport serves the northern Kentucky region.

To confirm your exact counter location, check your booking confirmation before you travel. At each Kentucky airport, follow the car hire signs inside the terminal to reach the Hertz desk or the designated hire area.

Yes, Hertz operates neighbourhood locations in Kentucky in addition to its airport counters.

• Louisville city centre, 423 W Chestnut Street
• Paducah neighbourhood, 2701 Fisher Road

Hiring from a Hertz off-airport location in Kentucky can sometimes reduce your total cost because airport concession fees and certain facility charges are typically not applied at city branches. However, availability of vehicle classes may be more limited than at major airport locations.

If you are arriving by plane and need a car immediately, the airport Hertz counter is the most convenient option. If you are flexible and can reach a city centre branch, it is worth comparing rates for your Kentucky trip during the booking process.

Kentucky's toll system is entirely cashless, meaning there are no toll booths where you stop and pay. Tolls are collected electronically by photographing the licence plate of your Hertz vehicle as you pass through.

The main toll system operating in Kentucky is RiverLink, which covers the three bridges connecting Louisville and Southern Indiana: the John F. Kennedy Memorial Bridge, the Abraham Lincoln Bridge, and the Lewis and Clark Bridge. RiverLink also accepts E-ZPass and Pay-By-Plate accounts.

When you collect your Hertz vehicle in Kentucky, you will typically have two options:

• Enrol in a pay-per-use toll programme, where you are charged for each toll at the highest applicable rate (for a small vehicle with no account, approximately US$5.36 per crossing) plus a daily convenience fee of around US$4.95 on days you use a toll road, capped at roughly US$30 to US$34.65 per hire period
• Use your own transponder or the NextPass app, informing the Hertz counter staff so the vehicle's default device can be deactivated to avoid duplicate charges

Toll charges are typically billed to your card on file four to six weeks after the hire ends, once the toll authority processes the data.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Hertz hire in Kentucky, including RiverLink bridge crossings in the Louisville area.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement from the Hertz counter, and a receipt or statement showing the toll charges paid

For example: if your Kentucky booking total was US$400, the 5% cap is US$20. If you paid US$14 in RiverLink tolls, you receive US$14 back. If you paid US$30, you receive US$20 (the cap).

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To collect your Hertz vehicle at any Kentucky location, you must present the following physical documents at the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in Kentucky or anywhere else in the United Kingdom.

When you collect your Hertz vehicle in Kentucky, the counter staff will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles at Hertz locations in the United Kingdom, including Kentucky, the typical hold is approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, the specific Kentucky location (airport versus city branch), and the length of your hire. Premium or speciality vehicles may carry a higher hold.

Important requirements for the deposit:

• The credit card must be a major credit card (not a debit card, prepaid card, or virtual card)
• The card must be in the main driver’s name with the driver’s name physically printed on the card
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the Hertz vehicle in Kentucky, the hold is released, but your bank controls when it appears back on your statement, which can take up to 15 working days.

Yes, you can add an additional driver to your Hertz hire in Kentucky, but the extra driver must be present at the counter at the time of collection with their own valid driving licence.

If your booking confirmation shows that an additional driver is included at no extra cost, the first extra driver is free. If it is not included, Hertz charges approximately US$13.50 per hire day for an additional driver, with a maximum cap of US$189 for the hire period. This fee is paid at the Kentucky counter and is subject to local taxes.

Requirements for any additional driver on a Hertz hire in Kentucky:

• Must be present at collection and sign the hire agreement
• Must hold a valid driving licence (and an IDP if the licence uses a non-Latin alphabet)
• Must meet the minimum age requirements for Kentucky

Only drivers listed on the hire agreement are covered by the vehicle’s protections. Anyone not named on the contract who drives the Hertz vehicle in Kentucky may void coverage and incur additional charges.

The standard minimum age to hire a Hertz vehicle in Kentucky without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-hirer surcharge at the Kentucky counter.

Kentucky does not have a state law like New York or Michigan requiring hires to drivers aged 18 and over, so Hertz follows its standard national policy in Kentucky, which sets 21 as the minimum eligible age with an underage fee applied.

Additional restrictions for under-25 drivers at Hertz in Kentucky:

• Many vehicle classes are restricted to renters aged 25 and over, including full-size, SUV, luxury, premium, minivan, and convertible categories
• The young-hirer surcharge is a daily fee paid at the counter and is not included in your prepaid rate
• A major credit card in the main driver’s name is still required regardless of age

If you are between 21 and 24 and travelling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows an underage fee waiver, which is available on select Avis and Budget rates but not on Hertz.

Hertz hires in Kentucky follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel fees on your Kentucky Hertz hire:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Kentucky return location before dropping off the vehicle
• Keep your final fuel receipt as proof in case of any dispute

If you return the Hertz vehicle in Kentucky with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus an administrative service fee.

If the vehicle was not full at collection, ask the Hertz staff to record the exact starting level on the agreement. You are then only required to return it at that same level.

Yes, one-way hires are generally available with Hertz in Kentucky, allowing you to collect in one city or state and return the vehicle at a different location. However, a drop-off fee may apply depending on the route.

How the drop-off fee works for Kentucky Hertz hires:

• Same-city routes (for example, Louisville airport to Louisville city centre) often have no drop-off fee
• Kentucky to another state, or between distant Kentucky cities, typically incurs a one-way fee that varies by distance, vehicle class, and season
• Cross-border hires (for example, driving into Canada) may be restricted or require prior authorisation from Hertz

The drop-off fee, if applicable, is listed under the "To pay at destination" section during the booking process and on your confirmation. It cannot be prepaid and is payable at the Kentucky Hertz counter at collection.

If you plan to drive your Hertz hire from Kentucky into neighbouring states such as Tennessee, Ohio, or Indiana, confirm that cross-state driving is permitted under your hire agreement before departing.

Yes, Hertz hires collected at Kentucky airports such as Louisville Muhammad Ali International (SDF), Lexington Blue Grass (LEX), or Barkley Regional in Paducah (PAH) typically include airport-related surcharges that are added on top of the base hire rate.

Common airport surcharges that may appear on a Hertz Kentucky hire:

• Airport Concession Recovery Fee (ACRF), a percentage charged by the airport for operating on its premises
• Customer Facility Charge (CFC), a fixed daily fee for use of the hire car facility
• Kentucky state sales tax and any applicable local taxes

Whether these fees are included in your prepaid rate or payable at the Kentucky Hertz counter depends on your booking. Check your confirmation for the breakdown between what is prepaid and what is listed under "To pay at destination."

If your confirmation shows "Taxes and Fees: Included" but the Hertz counter in Kentucky still attempts to charge those items separately, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the hire is complete.

If you experience a breakdown or roadside emergency during your Hertz hire in Kentucky, contact Hertz roadside assistance using the number printed on your hire agreement or on the Hertz card provided at collection. Do not rely on memory; keep the agreement accessible in the vehicle.

For medical emergencies or travel-related incidents during your Kentucky trip, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection. This benefit covers up to 5 passengers and includes:

• Medical cover for accidents and non-pre-existing illnesses
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To contact Terrawind assistance 24 hours a day: call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: Travel Assistance through Terrawind does not apply to residents of the United Kingdom or Canada. It is designed for international visitors hiring a Hertz vehicle in Kentucky who are travelling from outside North America. It does not cover damage to the hire vehicle itself; that is handled by CDW/LDW.

Yes, you can use your own E-ZPass or another compatible transponder instead of enrolling in the Hertz toll programme when driving in Kentucky, which can help you avoid the daily convenience fee charged by the hire company's toll service.

Kentucky's RiverLink system, which covers the Louisville-area bridges, accepts E-ZPass in addition to its own Pay-By-Plate billing. If you already have an active E-ZPass account, it may work on Kentucky toll roads.

Steps to use your own transponder on a Hertz hire in Kentucky:

• Inform the Hertz counter staff at collection that you intend to use your own transponder
• Ask the staff to deactivate the vehicle's built-in toll device to prevent duplicate charges
• Confirm with your transponder issuer that your account covers Kentucky toll roads before your trip

Alternatively, the NextPass app allows you to register the hire vehicle's licence plate and link your own payment method directly, bypassing the Hertz toll programme entirely.

If you drive through a Kentucky toll road without enrolling in any programme and without a valid transponder, the toll authority will invoice the hire company, which will then pass the charge to you at the highest undiscounted rate plus administrative fees.