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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Fort Lauderdale include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Lauderdale, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges at the Hertz counter in Fort Lauderdale when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get to the Hertz counter at Fort Lauderdale Airport (FLL)?
The Hertz counter at Fort Lauderdale-Hollywood International Airport (FLL) is located inside the Rental Car Centre (RCC) at 600 Terminal Dr. The process depends on which terminal you arrive at.
- Terminal 1: After collecting your bags, go to Level 2 and cross the Concourse B pedestrian bridge directly into the RCC. This walk takes approximately 5 minutes.
- Terminals 2, 3, and 4: Head to the lower level kerb and board the free RCC shuttle. Shuttles run 24 hours a day, 7 days a week, approximately every 10 minutes. Total door-to-counter time is typically 10 to 15 minutes.
Once inside the RCC, follow signs to the Hertz area to complete your pickup. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's licence, and your passport or government-issued photo ID.
What documents do I need to pick up my Hertz hire car in Fort Lauderdale?
To pick up your Hertz hire car in Fort Lauderdale, you must present all of the following physical documents at the counter. Digital copies are not accepted.
- Original, unexpired driver’s licence in the main driver’s name.
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence.
- Passport or valid government-issued photo ID.
- Physical major credit card with the driver’s name printed on the card, used for the authorisation hold.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors travelling from abroad).
At the Hertz counter in Fort Lauderdale, the hire agreement is with Hertz directly. Make sure all named drivers are present at pickup with their own valid licences, as each must sign the hire agreement to be covered.
Is a credit card required to pick up a Hertz car in Fort Lauderdale?
Yes, a physical major credit card in the main driver’s name is required to pick up a Hertz hire car in Fort Lauderdale.
At the Hertz counter, a temporary authorisation hold is placed on your card to cover potential incidentals. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount is set by Hertz at the time of pickup and may vary by vehicle class or location.
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on it.
- Debit cards, prepay cards, and virtual or digital-only cards are not accepted for the deposit hold.
- The hold reduces your available credit until Hertz releases it after the vehicle is returned. Your bank may take up to 15 working days to reflect the release.
Even if you prepaid your Fort Lauderdale booking online, you must still present a physical credit card at the Hertz counter. Bring a backup card in case your primary card is declined.
How do tolls work when renting a Hertz car in Fort Lauderdale?
Florida's toll roads, including those around Fort Lauderdale, are almost entirely cashless. When you pick up your Hertz hire car in Fort Lauderdale, the vehicle will already include an electronic toll device or a plate-based billing system.
At the Hertz counter in Fort Lauderdale, you will typically have two options:
- Unlimited toll package: Hertz charges approximately US$13.99 per day or US$69.95 per week. This covers all tolls during your hire period with no per-toll billing.
- Pay per use: If you decline the package, Hertz will still capture tolls via the transponder or Toll-by-Plate (licence plate photo). Each toll is billed to your card along with an administrative fee of approximately US$9.99 per day on days you use a toll road. Charges may appear days or weeks after your hire ends.
Common toll roads near Fort Lauderdale include the Florida Turnpike and I-95 Express lanes. Estimated daily toll costs in the Fort Lauderdale and Miami area range from approximately US$5 to US$20 depending on your route.
If you plan to use your own visitor toll pass, inform the Hertz agent at pickup so they can deactivate the vehicle's default device and avoid duplicate charges.
Can I get a cashback refund on tolls paid with my Hertz hire in Fort Lauderdale?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Fort Lauderdale Hertz hire.
Given that Fort Lauderdale sits in a dense toll corridor with the Florida Turnpike, I-95 Express lanes, and other cashless roads nearby, toll costs can add up quickly. This benefit helps offset those charges.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your Hertz vehicle in Fort Lauderdale.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the Hertz hire agreement, and a toll invoice or statement showing charges paid.
- Include your full name, travel dates, and the last 4 digits of the card used for your booking.
Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.
How do I add an additional driver to my Hertz hire in Fort Lauderdale?
Yes, you can add an additional driver to your Hertz hire in Fort Lauderdale, but the additional driver must be physically present at the counter at the time of pickup.
Requirements for adding a driver at the Hertz counter in Fort Lauderdale:
- The additional driver must bring their valid, original driver’s licence and a matching photo ID.
- If their licence uses a non-Latin alphabet, an International Driving Permit is also required.
- Both the main driver and the additional driver must sign the hire agreement.
- The additional driver must meet Hertz's minimum age requirements for Fort Lauderdale.
When the additional driver is not included in your rate, Hertz charges approximately US$13.50 per hire day, with a maximum cap of US$189 plus applicable taxes. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.
Only drivers listed on the Hertz hire agreement in Fort Lauderdale are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void coverage and result in additional charges.
Are there red-light cameras or speed cameras I should know about when driving a Hertz car in Fort Lauderdale?
Yes, Fort Lauderdale has active red-light camera enforcement at several key intersections, and drivers in a Hertz hire car should be aware of these before hitting the road.
Cameras are in operation at high-violation locations including:
- S Federal Hwy (US-1) at W Broward Blvd (SR-842)
- E Oakland Park Blvd at N Federal Hwy (US-1)
- W Cypress Creek Rd at Powerline Rd
Violations are typically mailed approximately 60 days after the incident and are linked to the vehicle's licence plate. If a fine is issued to the Hertz vehicle during your Fort Lauderdale hire, Hertz will pass the charge to you along with an administrative processing fee, which may appear on your card weeks after you return the car.
Broward County also deploys school zone speed cameras in select areas, which automatically ticket via licence plate. These are more prevalent here than in many other tourist destinations.
Additionally, Fort Lauderdale's downtown uses one-way street pairs on corridors like Andrews Avenue and Third Avenue, which can be disorienting if you expect two-way traffic. The Henry E. Kinney Tunnel, which carries US-1 under downtown waterways, also has adaptive signals and warning gates that require attention.
What is the minimum age to rent a Hertz car in Fort Lauderdale?
The minimum age to rent a Hertz car in Fort Lauderdale without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee.
- Hertz in Fort Lauderdale charges approximately US$13.50 per day as a young-renter surcharge for drivers aged 21 to 24, plus applicable taxes.
- Drivers under 25 are typically restricted to smaller vehicle classes such as economy, compact, and intermediate categories. Premium, luxury, full-size SUV, convertible, and van categories generally require the main driver to be at least 25.
- Florida does not have the same exceptions as New York or Michigan, so the standard Hertz policy applies in Fort Lauderdale.
If you are between 21 and 24, make sure to select an eligible vehicle class when booking your Fort Lauderdale Hertz hire and budget for the daily surcharge, which is paid at the counter and is not included in your prepaid rate.
Drivers under 21 are not eligible to rent from Hertz in Fort Lauderdale.
What travel assistance is included with my Hertz booking in Fort Lauderdale?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Hertz hire in Fort Lauderdale as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident, which can be especially useful if you are involved in an incident on Fort Lauderdale's busy expressways or in the downtown tunnel area.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you need assistance during your Fort Lauderdale Hertz hire, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation. This coverage does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability.
What is the fuel policy for Hertz hire in Fort Lauderdale?
Hertz hire in Fort Lauderdale follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Fort Lauderdale counter.
- Refuel within approximately 10 miles of the return location (the RCC at 600 Terminal Dr for airport returns, or your city location) so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Hertz vehicle in Fort Lauderdale with less than a full tank, you may be charged for the fuel shortfall at Hertz's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
Some Hertz locations in Fort Lauderdale may offer an optional prepaid fuel plan at the counter. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value.
Can I pick up my Hertz car in Fort Lauderdale and return it in a different city?
Yes, one-way hires with Hertz in Fort Lauderdale are possible, but a drop-off fee may apply depending on your return location.
- Returning to a different Hertz location within the Fort Lauderdale area (for example, from the airport at 600 Terminal Dr to the downtown location at 901 E Sunrise Blvd) may not incur a drop-off fee, but this depends on the specific route.
- Returning to a different city or state, such as Miami or Orlando, will typically trigger a one-way drop-off fee. The amount varies by route, vehicle class, and season.
- Cross-border one-way hires (for example, returning the Hertz vehicle outside the United States) are often restricted or carry significantly higher fees.
When booking your Fort Lauderdale Hertz hire, select your intended return location during checkout. Any applicable drop-off fee will be shown under the "To pay at destination" section before you confirm. This fee cannot be prepaid and is settled directly with Hertz at the counter.
If you change your return location after booking, the hire may be re-priced and the drop-off fee recalculated.
How does the Hertz car return process work at Fort Lauderdale Airport?
Returning your Hertz hire car at Fort Lauderdale Airport (FLL) is straightforward. Follow the signs for Car Hire Returns as you approach the airport, which will direct you to the Rental Car Centre (RCC) at 600 Terminal Dr.
- Drive to the Hertz return area inside the RCC and hand over the keys to the agent.
- Before leaving the vehicle, take a photo of the fuel gauge and odometer to document the condition at return.
- Ask for a printed or emailed receipt confirming the return and any final charges.
- After dropping off the vehicle, take the free RCC shuttle back to your terminal. Shuttles run 24 hours a day, 7 days a week, approximately every 10 minutes, from Level 3 of the RCC to the lower level kerb of Terminals 2, 3, and 4. Terminal 1 passengers can use the Concourse B pedestrian bridge on Level 2.
The Hertz counter at Fort Lauderdale Airport operates with extended hours, effectively covering early morning and late-night returns. If you have any post-hire charges appear on your card after returning the vehicle, such as tolls or fuel, these are normal and may be billed days or weeks later.
What insurance coverage do I need for my Hertz hire in Fort Lauderdale?
When renting a Hertz vehicle in Fort Lauderdale, there are two main types of cover to consider: protection for the hire vehicle itself, and liability cover for damage or injury you may cause to others.
Cover for the hire vehicle (CDW/LDW):
- Collision Damage Waiver or Loss Damage Waiver reduces your financial liability if the Hertz vehicle is damaged or stolen during your Fort Lauderdale hire.
- A deductible may apply unless your booking confirmation explicitly states zero deductible.
- CDW/LDW does not cover tyres, undercarriage, or personal belongings.
Third-party liability (LIS/ALI/SLI):
- This covers bodily injury and property damage you may cause to other people while driving the Hertz vehicle in Fort Lauderdale.
- Florida does not mandate a specific minimum liability level for hire companies in all cases, so cover levels can vary. Adding supplementary liability insurance is strongly recommended.
Check your booking confirmation to see which protections are already included in your Hertz Fort Lauderdale rate. Only drivers listed on the Hertz hire agreement are covered, so ensure all additional drivers are added at the counter before you drive away.
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